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>> Amber: TEA FOR TWO IN DUAL CORE C.P.U.'S TODAY ON CALL FOR HELP. (Theme plays: Upbeat instrumental)

>> Leo: (Humming theme song) HELLO, HOW ARE YOU? ns up]

>> Leo: GOOD TO SEE YOU. DON'T WAVE THAT SPOON IN MY FACE, WALKER! (Laughter)

>> Leo: I'M LEO LAPORTE. HEY, HEY, HEY, HEY, HEY, HEY! ns down]

>> Leo: AND THIS IS CALL FOR HELP, THE SHOW WHERE WE HELP YOU WITH COMPUTERS AND TECHNOLOGY, D.V.D. PLAYERS, CAMCORDERS, CELLPHONES, M.P.3 PLAYERS, HOME THEATRE AND SPOONS APPARENTLY. ns up]

>> Leo: ANDY WALKER IS THE TROUBLEMAKER HERE ON THE SET, ALONG WITH AMBER MacARTHUR, THE NICE PERSON.

>> Amber: YES. STAY AWAY FROM ME.

>> Andy: SHE'S BEEN WHACKING ME WITH THIS.

>> Leo: OH, YEAH, SHE'S NICE UNTIL...

>> Amber: UNTIL SHE DOES SOMETHING WRONG.

>> Andy: SHE HIT ME, TOO!

>> Amber: (Laughing)

>> Leo: YEAH, YEAH.

>> Amber: SURE, ANDY.

>> Leo: SO, YOU KNOW, I'M BOUND TO ASK, WHY THE DUNCAN HINES? (Tapping sound)

>> Andy: HEY, BUD. WE'RE GONNA MAKE CAKE, AND I'M GONNA MAKE TEA, AND I'M GONNA SHOW YOU IN THE PROCESS HOW DUAL CORE PROCESSORS WORK.

>> Leo: CAKE, TEA AND DUAL CORE PROCESSORS!

>> Andy: AREN'T YOU EXCITED?

>> Leo: ARE YOU SAYING THE PENTIUM T?

>> Andy: D.

>> Leo: OH. (Laughter)

>> Andy: PENTIUM TEA.

>> Leo: I GET IT. SO YOU GET IT?

>> Andy: HA-HA, OH, YOU'RE SO FUNNY. ns down]

>> Leo: (Laughing)

>> Andy: YOU MAKE ME LAUGH, HA-HA-HA.

>> Amber: (Giggling)

>> Leo: AND, AMBER!

>> Andy: (Chuckling)

>> Amber: YES?

>> Leo: ACTUALLY, AMBER'S GONNA SHOW US SOMETHING I THINK IS SUPER COOL.

>> Amber: YEAH, THIS IS REALLY COOL.

>> Leo: I LOVE THIS. ns up]

>> Amber: YEAH, THIS IS GOOGLE MAPS PEDOMETER, AND IT ALLOWS YOU -- WELL, I WON'T GET INTO IT, BUT BASICALLY YOU CAN TRACE YOUR ROUTE AND YOU CAN MAP AFTER YOU'VE GONE.

>> Leo: GOOGLE'S DONE A GREAT THING WHICH IS THEY HAVE THESE GREAT GOOGLE MAPS TO BEGIN WITH, AND EVERYBODY'S -- I MEAN IMMEDIATELY -- ns down]

>> Leo: THIS IS A REALLY GOOD EXAMPLE OF HOW THE INTERNET IS FRICTION-FREE. THERE'S NO BRAND LOYALTY OR PRODUCT LOYALTY AT ALL. FOR YEARS WE USED MAPQUEST OR MAYBE YAHOO MAPS, RIGHT? THAT WAS THE MAPPING THING. ALL OF A SUDDEN, GOOGLE COMES ALONG JUST A FEW MONTHS AGO WITH GOOGLE MAPS. THAT'S IT FOR MAPQUEST.

>> Amber: I KNOW.

>> Leo: BYE-BYE, YAHOO MAPS. WE'VE GOT GOOGLE NOW, AND IT'S JUST GREAT. IT'S BETTER. THAT'S WHY. AND ONE OF THE THINGS THEY DID THAT WAS BETTER -- THEY WERE VERY SMART -- WAS THEY EXPOSED THE GUTS OF IT TO PROGRAMMERS. THEY SAID, "IF YOU WANT TO USE OUR MAPPING INFORMATION, HERE'S HOW YOU CAN HOOK INTO IT AND WRITE YOUR OWN PROGRAMS." AND SO THIS IS JUST A COUPLE --

>> Amber: THERE'S TONS OF GREAT SORT OF HACKS OF GOOGLE MAPS. YOU KNOW, WE SHOWED CRAIG'S LIST AWHILE AGO, THE CRAIG'S LIST PLUS GOOGLE MAPS, AND THERE'S TONS OF NEAT PROGRAMS OUT THERE.

>> Leo: I THINK THIS IS A REALLY IMPORTANT LESSON THAT I WOULD HOPE EVERYBODY WHO CREATES CONTENT WOULD UNDERSTAND AND REALIZE IS, YEAH, YOU CAN CREATE YOUR CONTENT, HOLD ON TIGHT TO IT AND SAY, "IT'S OURS, AND YOU GOTTA GO TO OUR PAGE SO YOU CAN SEE OUR ADS AND WE CAN MAKE LOTS OF MONEY," OR YOU CAN BE OPEN, AS GOOGLE HAS BEEN, AND GIVE IT AWAY.

>> Amber: YEAH.

>> Leo: AND YOU'LL GET SO MUCH BACK, I THINK, AS A RESULT.

>> Amber: OH, EXACTLY.

>> Leo: AND PEOPLE WANT TO USE GOOGLE MAPS BECAUSE THERE'S SO MANY THINGS YOU CAN DO WITH IT. AND, YEAH, OKAY, NOW YOU CAN CLICK ON OUR ADS IF YOU GO THERE. ARE THERE ADS? I DON'T EVEN NOTICE. THEY'RE SO UNOBTRUSIVE.

>> Amber: YEAH.

>> Leo: I JUST THINK IT'S BRILLIANT. AND THEY'LL MAKE -- BELIEVE ME, THEY'LL MAKE MORE MONEY IN THE LONG RUN.

>> Amber: FLICKR DOES THE SAME THING. THERE'S SOME GREAT FLICKR HACKS, AND THEY'VE OPENED UP TO EVERYBODY, SO YOU HAVE GOOGLE MAPS PLUS FLICKR AND ALL THESE SERVICES KIND OF MERGING AND COLLIDING, COMING TOGETHER AND CREATING THESE NEW TYPES OF SERVICES AND WEBSITES THAT ARE REALLY NEAT AND HELPFUL.

>> Leo: THAT'S THE LESSON OF THIS DIGITAL AGE, WHICH IS "BE OPEN."

>> Amber: MM-HMM.

>> Leo: DON'T BE LIKE THE RECORD COMPANIES AND MOVIE COMPANIES, HOLDING ON TIGHT, "OH, NO, YOU CAN'T HAVE IT!" BE OPEN, AND IN THE LONG RUN IT'S BETTER FOR US ALL.

>> Amber: YEAH.

>> Leo: ANDREW, YOU HAD YOUR HAND UP.

>> Andy: YEAH, HOW DOES CAKE FACTOR INTO GOOGLE MAPS?

>> Leo: (Laughing)

>> Amber: UM, WELL, YOU CAN EAT THIS, AND THEN YOU HAVE TO RUN A REALLY LONG WAY.

>> Leo: (Laughing) THAT'S RIGHT.

>> Amber: AND MEASURE HOW MANY CALORIES YOU BURN.

>> Leo: THIS IS WHAT YOU'RE RUNNING OFF. YOU KNOW, THAT'S YOUR JOB TO FIGURE OUT HOW CAKE APPLIES TO GOOGLE MAPS, AND THAT CAN BE THE NEXT SEGMENT. (Laughing)

>> Andy: THAT'LL BE THE NEXT SEGMENT, ABSOLUTELY.

>> Leo: ALEX LINDSAY IS HERE, TOO.

>> Amber: YES.

>> Leo: WE LOVE ALEX, OUR PHOTOSHOP WIZARD. HE'S JUST REALLY SO MUCH FUN TO HAVE ON THE SHOW. HE'S GONNA SHOW YOU HOW TO MAKE AIRPLANE VIEW PICTURES. YOU KNOW, WE ALL HAVE DONE THIS, WHERE YOU TAKE A FLIGHT, YOU JUST GO... (Imitates camera sound)

>> Amber: I DO THAT CONSTANTLY.

>> Leo: AND THEY DON'T LOOK SO GOOD, RIGHT? YOU'VE GOT A BIG WING, FOR ONE THING, AND THE WINDOW IS FILTHY. SO HOW DO YOU MAKE THOSE LOOK BETTER?

>> Amber: OH, THAT'S A GREAT --

>> Leo: ISN'T THAT GREAT?

>> Amber: I DO THAT ALL THE TIME.

>> Leo: ME TOO!

>> Amber: ESPECIALLY WITH MY CAMERA PHONE. I ALWAYS GO REALLY CLOSE AND TAKE PICTURES.

>> Leo: AND YOU GET SOME OF THE BEST PICTURES EVER BECAUSE YOU HAVE THESE BEAUTIFUL SUNSETS AND VIEWS, AND SO IT WOULD BE NICE IF THESE LOOKED GOOD.

>> Amber: YEAH.

>> Leo: WELL, WE'LL SHOW YOU HOW.

>> Amber: AWESOME!

>> Leo: HOW ABOUT THAT?

>> Andy: WOW!

>> Leo: MM-HMM! MEANWHILE, SPEAKING OF OPENNESS, I'M GOING TO OPEN UP MY BRAIN AND LET SOMEBODY COME IN.

>> Amber: ALL RIGHT. (Laughing) WELL, WE HAVE JOHN ON THE WEBCAM FROM TORONTO, ONTARIO.

>> Leo: (Laughing) HEY, JOHN! (In Dracula voice) COME INTO MY BRAIN. (Laughing) (Quiet music)

>> John: HI, LEO.

>> Leo: HEY, HOW ARE YOU? WELCOME TO THE SHOW. SAY HELLO, LADIES AND GENTLEMEN, TO BASIL COWARD, CAMERA #1, AS I DO THE... n: HI, LEO.

>> Leo: HEY, JOHN.

>> John: HOW ARE YOU?

>> Leo: I AM VERY WELL! AH! AND YOU'RE IN MY VIEW. HOW ARE YOU DOIN' TODAY?

>> John: GOOD. HOW ARE YOU?

>> Leo: WHAT CAN I DO TO HELP YA? ns up]

>> John: YEAH, I HAVE A PROBLEM THAT HAS HAPPENED, A COMPUTER PROGRAM. I DON'T KNOW HOW I GOT IT. IT POPS UP IN MY TABS BAR, AND IT JUST STAYS UP THERE FOR A SECOND, AND IT DOESN'T HAVE ANY NAME OR NOTHING.

>> Leo: YEAH.

>> John: AND SPYBOT SEARCH AND DESTROY, AVAST, NORTON, NOTHING'S FINDING IT.

>> Leo: AND IT'S PROBABLY NOTHING TO WORRY ABOUT. IT'S WHAT WE CALL A COSMETIC ARTIFACT OF SOME PROGRAM. DO YOU USE MOZILLA OR NETSCAPE? ns down]

>> John: YEAH, I DO.

>> Leo: PROBABLY NETSCAPE OR MOZILLA. PROGRAMMERS FREQUENTLY WILL DO THIS. THEY'LL OPEN A HIDDEN WINDOW THAT THEY'LL USE FOR VARIOUS REASONS. MOZILLA OR NETSCAPE OR FIREFOX, I SHOULD SAY, WAS FAMOUS FOR DOING THIS FOR A LONG TIME. IT HAD TO DO WITH THE WAY THEIR WINDOW ACTIVATION SCHEME WORKED. IT WAS KIND OF A FUNKY WORK-AROUND. AND SOMETIMES WINDOWS PICKS THAT UP AND PUTS THAT SECOND WINDOW IN THE TASKBAR, AND THAT'S WHY IT'S TITLELESS. IT'S JUST KIND OF THIS THING. AND THEN IT GOES AWAY BECAUSE IT REALIZES, YOU KNOW, THERE WAS NO WINDOW THERE. (Laughing) THERE'S NO WINDOW THERE. SO IT'S A COSMETIC DEFECT. IT COULD BE SPYWARE. IT COULD BE SOMETHING ELSE THAT'S OPENING A BLANK WINDOW, AND IT'S NOT ON THE -- YOU KNOW, WHEN YOU'RE A PROGRAMMER, YOU CAN OPEN -- YOU CAN CREATE WINDOWS THAT ARE OFF-SCREEN. THEY'RE INVISIBLE OR THEY'RE NOT DISPLAYED OR THEY'RE NOT ACTIVE. AND WINDOWS ITSELF MAY WELL PUT A LITTLE -- YOU KNOW, IT PUTS LIKE AN INDENTATION, LIKE THERE'S A TASK RUNNING, IN THE TASKBAR. AND THAT, I THINK, IS KIND OF A FLAW IN WINDOWS, IT PICKS THESE THINGS UP, BECAUSE VERY MANY PROGRAMS DO THESE HIDDEN WINDOWS. IT'S A VERY COMMON PROGRAMMING TECHNIQUE. SO AS I SAID, IT COULD BE SPYWARE, IT COULD BE A VIRUS, BUT IT'S JUST AS LIKELY A PROGRAM, A LEGITIMATE PROGRAM YOU'VE GOT, THAT'S DOING IT, AND YOU CAN'T REALLY TELL, BECAUSE AS YOU SAID, IT'S SO QUICK. DO YOU KNOW WHAT HE'S TALKING ABOUT, FOLKS? DOWN HERE IN THE TASKBAR, NORMALLY WHEN YOU HAVE PROGRAMS OPEN -- I'LL OPEN A COUPLE OF WINDOWS HERE -- IN THE TASKBAR, EACH PROGRAM THAT'S OPEN, WHETHER YOU SEE IT ON THE SCREEN OR NOT, HAS A LITTLE ITEM IN THE TASKBAR. WELL, AND I BET YOU YOU'VE SEEN THIS FROM TIME TO TIME, FOLKS. THERE'LL BE ONE THAT'S JUST -- IT'S LIKE A BUTTON, BUT THERE'S NO TEXT, THERE'S NO ICON. IT'S JUST A BUTTON THERE. YOU'VE SEEN THAT, RIGHT, ANDY?

>> Andy: MM-HMM.

>> Leo: IT HAPPENS ALL THE TIME. AND I DON'T BLAME YOU FOR BEING CONCERNED, JOHN, IN THIS DAY AND AGE OF SPYWARE. ns up]

>> Leo: BUT YOU SAID YOU'VE GOT SPYWARE, ANTI-SPYWARE SOFTWARE, SPYBOT. WHAT ELSE DO YOU USE? DO YOU USE AD-AWARE?

>> John: NO, I USE SPYBOT. I USE --

>> Leo: THE MICROSOFT PROGRAM'S VERY GOOD IF YOU'RE USING X.P.

>> John: YEAH, I USE MICROSOFT. ANDY ACTUALLY TOLD ME ABOUT THAT.

>> Leo: YEAH. SPY WASHER, SPY SWEEPER, THERE'S LOTS OF GOOD PROGRAMS.

>> John: PEST PATROL.

>> Leo: PEST PATROL. IF YOU'VE GOT, THOUGH, TWO THAT YOU JUST MENTIONED, AND THEY'RE NOT PICKING UP ANYTHING, AND YOU HAVE A GOOD ANTI-VIRUS THAT YOU KEEP UP TO DATE, I THINK YOU'RE FINE. I DON'T THINK IT MEANS THERE'S ANYTHING GOING ON. IT'S JUST A COSMETIC DEFECT IN WINDOWS, SOME PROGRAMS OPENING A WINDOW YOU CAN'T SEE, BUT WINDOWS IS MAKING A NOTE OF IT. THAT'S ALL.

>> John: YES, BUT SOMETIMES IT ACTUALLY CRASHES MY PROGRAMS.

>> Leo: WELL, THEN THAT WOULD BE BAD. (Laughing) YOU KNOW, AND AGAIN, ANY PROGRAM CAN CRASH YOUR -- CAN HAVE A CRASH. ns down]

>> John: MM-HMM.

>> Leo: SO WE DON'T KNOW WHAT IT IS. IT'S SO FAST, IT'S PROBABLY HARD TO TRACK DOWN. IT DOESN'T STAY THERE MORE THAN A SECOND OR TWO?

>> John: IT JUST POPPED UP RIGHT NOW, AND IT HAS NO NAME. I'VE CHECKED THE TASK MANAGER. I'VE CHECKED "HIJACK THIS," EVERYTHING.

>> Leo: OKAY. OBVIOUSLY YOU'RE SMART ABOUT THIS STUFF, AND YOU KNOW WHAT TO LOOK FOR. WHEN YOU MOVE YOUR MOUSE OVER IT, DOES ANYTHING HAPPEN, OR DOES IT GO AWAY?

>> John: IT JUST GOES AWAY.

>> Leo: YEAH, THAT'S WINDOWS SAYING, "OH, NEVER MIND." WHEN YOU MOVE YOUR MOUSE OVER IT, WHAT WINDOWS HAS TO DO WHEN YOU MOVE A MOUSE OVER SOMETHING IS UPDATE WHAT'S UNDER THE MOUSE.

>> John: MM-HMM.

>> Leo: IT'S CHECKING AND SAYING, "OH, THERE'S NOTHING THERE."

>> John: MM-HMM.

>> Leo: NOW, WHY DO YOU SAY IT'S CRASHING THINGS?

>> John: BECAUSE SOMETIMES -- I PLAY THE MATRIX ONLINE.

>> Leo: YEAH?

>> John: AND IT POPS UP, AND SOMETIMES THE PROGRAM WILL MINIMIZE, OR SOMETIMES PROGRAMS WILL GO ALL WEIRD LIKE, I DON'T KNOW. IT JUST DOES THINGS.

>> Leo: WHEN YOU DO MATRIX ONLINE, DOES IT OPEN A BROWSER WINDOW?

>> John: NO, IT DOESN'T. ns up]

>> John: IT'S AN ACTUAL PROGRAM.

>> Leo: IT'S ITS OWN PROGRAM.

>> John: YEAH.

>> Leo: OKAY. IT COULD BE THE MATRIX ONLINE THAT'S BEEN DOING THIS, TO BE HONEST WITH YOU.

>> John: IT ACTUALLY STARTED RIGHT AFTER I INSTALLED THE GAME.

>> Leo: YEAH. THAT WOULD BE THEN SOUNDING LIKE THE CULPRIT. AND THAT'S NOT UNUSUAL, AND AN ONLINE GAME OFTEN OPENS HIDDEN WINDOWS AND THINGS TO DO A LITTLE WORK IN WHILE IT'S WORKING. ns down]

>> Leo: I WOULD -- YOU KNOW, IF YOU REALLY WANT TO TEST IT, UNINSTALL MATRIX ONLINE.

>> John: OKAY.

>> Leo: IF IT GOES AWAY, GUESS WHAT? WE KNOW WHAT IT IS.

>> John: MM-HMM.

>> Leo: IT'S NOT HARMFUL. IT CRASHES THINGS, YEAH. IT'S BAD PROGRAMMING. IT SHOULDN'T HAPPEN. AND I'M NOT SURE IF IT'S BAD PROGRAMMING ON WINDOWS' SIDE OR ON THE PROGRAMMER'S, THE COMPUTER PROGRAMMER'S SIDE. IT'S PROBABLY A LITTLE BIT OF BOTH. I'M SURE THAT IF YOU WERE CAREFUL, YOU WOULD KEEP THAT FROM HAPPENING IN WINDOWS, AND WINDOWS SHOULDN'T DO IT IN THE FIRST PLACE. SO THERE YOU GO. I DON'T KNOW WHO I WOULD BLAME. TRY -- THAT WOULD BE MY GUESS IS IF IT'S CRASHING MATRIX ONLINE, IT'S PROBABLY RELATED TO MATRIX ONLINE. IT'S NOT SPYWARE. ns up]

>> John: BECAUSE I DO ONLINE THINGS, LIKE I DO ONLINE LEARNING MATERIALS FOR MAYA 3D.

>> Leo: YEAH? OH, NEAT!

>> John: AND IT SCREWS UP MY AUDIO RECORDING, SO I CAN'T DO IT.

>> Leo: YEAH, UNINSTALL MATRIX ONLINE AND SEE IF THAT FIXES EVERYTHING. IF IT IS, THAT'S THE PROBLEM.

>> John: OKAY!

>> Leo: SORRY, JOHN.

>> John: OH, THAT'S OKAY.

>> Leo: SOMETIMES IT HAPPENS.

>> John: YEAH. ns down]

>> Leo: TAKE CARE.

>> John: OKAY, THANK YOU, LEO.

>> Leo: IT'S ALL ONE BIG MISHMASH AND INTERACTION OF ALL THIS DIFFERENT STUFF, AND IT'S AMAZING IT EVEN SURVIVES! IMAGINE, I MEAN YOU'VE GOT TIMES SQUARE ON YOUR COMPUTER WITH THOUSANDS OF DIFFERENT THINGS GOING ON ALL THE TIME. I'M SURPRISED THEY DON'T COLLIDE MORE OFTEN. ns up]

>> Leo: COMING UP AFTER THE BREAK, WE'RE GONNA GET ALEX LINDSAY, OUR PHOTOSHOP PRO, TO TAKE US TO A HIGHER PLACE, HIGHER GROUND! TIPS FOR YOUR AIRPLANE PICS COMING UP NEXT ON CALL FOR HELP. (Mellow guitar music) ns down] RCIAL (Theme music: Upbeat instrumental) ns up] (Airplane roaring) ns down]

>> Leo: IF YOU LIKE TO FLY, I'M SURE YOU'VE TAKEN PICTURES OUT OF THE WINDOW. IT'S SO HARD TO RESIST. THE WINDOWS ARE FILTHY, YOU KNOW, AND THERE'S ALWAYS SOMETHING IN THE WAY, BUT THERE'S SUCH GREAT THINGS OUT THERE! AND THAT'S ONE OF THE REASONS PEOPLE LOVE TO FLY IS THE BEAUTIFUL, BEAUTIFUL VIEWS UP THERE IN THE SKY. AND, WELL, YOU CAN CLEAN UP THOSE AERIAL PHOTOS IF YOU KNOW SOMEBODY LIKE ALEX LINDSAY. HE'S GONNA SHOW US HOW TO DO IT. OUR PIXEL MASTER IS NOW OUR AERIAL MASTER.

>> Alex: (Laughing)

>> Leo: SO TELL US.

>> Alex: WELL, I SPEND A LOT OF TIME ON PLANES, AND --

>> Leo: YES, YOU DO. ns up]

>> Leo: I KNOW YOU DO.

>> Alex: (Laughing) AND SO I LOVE -- I DON'T GET TO SIT BY THE WINDOW VERY OFTEN, BUT WHEN I DO, I LOVE TO TAKE PHOTOS OUT THE WINDOW, ESPECIALLY AS WE'RE LANDING.

>> Leo: I ASK FOR WINDOW SEATS FOR THAT REASON, THAT AND BECAUSE I CAN SLEEP. ns down]

>> Alex: YEAH. (Laughing)

>> Leo: THAT'S THE TWO REASONS.

>> Alex: YEAH, EXACTLY. AND SO I TAKE THESE. THIS WAS ACTUALLY ON MY WAY TO ZIMBABWE, I --

>> Leo: YOU JUST CAME BACK FROM ZIMBABWE.

>> Alex: YEAH, I JUST GOT BACK FROM ZIMBABWE, AND WE STOPPED IN LONDON, AND SO I TOOK THIS PHOTO.

>> Leo: LET'S TAKE A LOOK.

>> Alex: AND THIS IS --

>> Leo: THIS IS ON HIS COMPUTER. CAN WE SEE HIS COMPUTER? YEAH, THERE WE GO.

>> Alex: SO THE THING ABOUT -- THIS IS, OF COURSE, YOU SEE PART OF THE PLANE.

>> Leo: TYPICAL PLANE PHOTO. ns up]

>> Alex: WHICH YOU MAY WANT TO KEEP OR YOU MAY NOT. IF IT'S A TRAVEL PHOTO, IT MIGHT BE GOOD, AND THERE'S WAYS TO HANDLE THAT, BUT YOU MAY WANT TO TAKE THAT OUT. AND THEN ALSO, THE OTHER THING THAT GETS IN THE WAY IS NOT ONLY JUST THE WINDOW, BUT THE ATMOSPHERE ITSELF. ns down]

>> Leo: YES, LOOK AT THE HAZE.

>> Alex: YOU KNOW, THE ATMOSPHERE IS CREATING A KIND OF A HAZE THAT MAKES IT NOT WORK. SO WHAT WE CAN DO IS WE CAN VERY QUICKLY JUST KIND OF GO THROUGH AND CLEAN SOME OF THIS STUFF UP.

>> Leo: OKAY.

>> Alex: NOW, THE FIRST THING WE PROBABLY WANT TO DO IS GET RID OF THE -- IF WE DECIDE WE DON'T WANT THE AIRPLANE AND WE JUST WANT AN AERIAL SHOT, WE CAN JUST USE THE CLONE TOOL, YOU KNOW, TO GET RID OF IT. SO ONE OF THE THINGS THAT WE CAN DO --

>> Leo: YOU COULD CROP IT, BUT YOU'D LOSE SOME OF THE IMAGE ON THE OTHER SIDE, SO --

>> Alex: EXACTLY! YOU'D CLOSE IT IN. SO WE CAN JUST KIND OF -- AND PEOPLE REALLY WON'T NOTICE. YOU KNOW, I MEAN IF I CLICK DOWN HERE, FOR INSTANCE, AND WHAT I'M -- I'M HOLDING DOWN MY OPTION KEY, ALT, ON THE P.C., AND IF I CLICK HERE, THAT'S GONNA SAMPLE IT. IT'S GONNA SAY, "GRAB THAT SAMPLE AND COPY IT TO SOMEWHERE ELSE." AND SO NOW IF I COPY IT, YOU CAN SEE THAT IT JUST KIND OF --

>> Leo: LOOKIT. (Laughing)

>> Alex: YOU KNOW, YOU JUST KIND OF --

>> Leo: IT'S AMAZING, ISN'T IT? THERE IT GOES! BYE-BYE, WING. (Laughing)

>> Alex: YOU KNOW, AND WE JUST -- THERE WE GO.

>> Leo: AND YOU REALLY CAN'T TELL THE DIFFERENCE.

>> Alex: YOU KNOW, NO ONE'S GONNA KNOW WHEN THEY LOOK AT IT.

>> Leo: ISN'T THAT HOW THEY DO MOVIES WHEN THEY DO BIG CROWDS AND GROUPS IN MOVIES, THAT THEY OFTEN JUST FILL THEM IN LIKE THAT?

>> Alex: YOU CAN. IF THEY'RE FAR ENOUGH OFF, YEAH, YOU CAN DEFINITELY GET AWAY WITH IT. AND THE SAME THING HERE. NOW, THE THING YOU HAVE TO BE CAREFUL OF WHEN YOU'RE DOING THIS KIND OF WORK IS I DON'T WANT A SAMPLE -- FOR EXAMPLE, IF I WANT TO GET RID OF THE WING AT THE TOP, I DON'T WANT A SAMPLE DOWN HERE.

>> Leo: YOU'LL PUT MORE HOUSES UP THERE.

>> Alex: WELL, NOT ONLY THAT, IT'LL BE A DIFFERENT COLOUR SPACE.

>> Leo: OH, YOU WANT TO GET PRETTY CLOSE TO THE --

>> Alex: YEAH, SO WHAT I WANT TO DO IS I WANT TO GRAB -- IF I SAMPLE UP HERE RIGHT NEAR THE TOP, FOR INSTANCE --

>> Leo: RIGHT.

>> Alex: -- IN A SIMILAR COLOUR SPACE, THAT WAY WHEN I CLICK OVER HERE, YOU KNOW, IT WORKS. NOW, THERE WASN'T QUITE -- I DIDN'T CLICK QUITE HIGH ENOUGH, BUT I CAN JUST CLICK HERE, AND THERE WE GO.

>> Leo: LOOK AT THAT. AND THAT REALLY WORKS.

>> Alex: YEAH, YOU'RE NOT GONNA --

>> Leo: I MEAN THAT'S GONE.

>> Alex: YOU KNOW, IT'S --

>> Leo: IT'S KIND OF... IT'S KIND OF... I MEAN IT DOES SUCH A GOOD JOB, IT LOOKS LIKE YOU'RE REVEALING WHAT'S BEHIND THE WING.

>> Alex: YEAH, YEAH, EXACTLY. (Laughing)

>> Leo: AND IT'S KIND OF SPOOKY, FRANKLY. (Both laughing)

>> Alex: YEAH, AND, YOU KNOW, THIS IS LIKE ONE OF THOSE THINGS, YOU KNOW, EVERY TIME YOU SEE THE NATIONAL ENQUIRER OR ANY OF THOSE THINGS, THEY ARE MASTERS OF THE CLONE TOOL, SO -- SO NOW, THE NEXT THING WE WANT TO DO IS WE WANT TO INCREASE THE CONTRAST, BECAUSE THAT'S WHAT WE'RE REALLY LOSING.

>> Leo: AND WHAT IS HAZE?

>> Alex: THE HAZE IS, IT'S JUST THE ATMOSPHERE. I MEAN YOU'RE THOUSANDS OF FEET OVER THE GROUND.

>> Leo: BUT THE IMPACT OF IT IS LOW --

>> Alex: IT LOWERS THE CONTRAST BECAUSE IT JUST ADDS A LITTLE BIT OF MIST INTO IT, WHICH MAKES IT -- THERE'S NO PURE WHITES, AND THERE'S NO PURE BLACKS, AND, YOU KNOW, THAT DECREASES THE CONTRAST.

>> Leo: NOW, CAN IT ACTUALLY CUT THROUGH THE HAZE?

>> Alex: YEAH, THERE'S A COUPLE OF DIFFERENT WAYS TO DO IT, SO I'M GONNA SHOW TWO DIFFERENT WAYS TO HANDLE IT. NOW, THE FIRST THING ON EITHER ONE IS THAT WE'RE GONNA ADD A CURVES, A CURVES ADJUSTMENT LAYER.

>> Leo: AND WE ALWAYS DO THIS IN A LAYER, BY THE WAY. WE NEVER DO THIS IN THE ORIGINAL.

>> Alex: RIGHT. SO WE JUST DID A CURVES ADJUSTMENT LAYER. NOW, THIS IS AN ADJUSTMENT LAYER THAT SITS OVERTOP OF EVERYTHING BELOW IT. NOW, I'M JUST GONNA HIT "O.K." AND NOT DO ANYTHING WITH IT YET.

>> Leo: OKAY.

>> Alex: NOW ONE THING THAT SOME PEOPLE DO THAT WORKS JUST FINE IS THAT YOU CAN CHANGE THE LAYER BLENDING MODE. NOW, WHAT THE CURVES IS GONNA DO IS IT'S GONNA TAKE THE IMAGE BELOW IT, AND THEN WHEN YOU DO A BLENDING MODE, IT'S BASICALLY LIKE COPYING THE IMAGE AND THEN BLENDING IT INTO ITSELF. AND IF WE USE AN OVERLAY, AN OVERLAY, WHAT IT DOES IS AT 50% GRAY, IT DOESN'T DO ANYTHING, SO AT THE MID-TONES, IT DOESN'T DO ANYTHING, BUT AT ANYTHING THAT'S ABOVE 50% GRAY, IT WILL MAKE IT LIGHTER, AND ANYTHING THAT'S BELOW 50% GRAY, IT'LL MAKE IT DARKER.

>> Leo: SO IT'S KIND OF WHAT YOU WANT HERE.

>> Alex: IT INCREASES THE CONTRAST, AND IT PUSHES EVERYTHING. SO WHEN I HIT, WHEN I TURN INTO OVERLAY --

>> Leo: SO YOU WOULDN'T RECOMMEND JUST USING THE CONTRAST SETTINGS ON THIS.

>> Alex: BRIGHTNESS AND CONTRAST?

>> Leo: YEAH, NEVER.

>> Alex: NEVER. YEAH, N-N-N-NEVER.

>> Leo: (Laughing)

>> Alex: NEVER, NEVER, NEVER, YEAH. SO YOU DON'T WANT TO EVER --

>> Leo: WHY DO THEY EVEN PUT 'EM IN? BECAUSE NOBODY -- EVERY PHOTOSHOP WIZARD SAYS, "AH!"

>> Alex: YEAH, YEAH, EXACTLY. IT'S LIKE, YOU KNOW, "WE'D LIKE TO DO THE SURGERY WITH THIS BROADSWORD."

>> Leo: YEAH, RIGHT. (Laughing)

>> Alex: YOU KNOW, SO, YEAH. AND SO ANYWAY, SO WHAT YOU CAN SEE HERE IF I TURN IT ON AND OFF, YOU CAN SEE HOW IT'S MADE IT MUCH MORE CONTRASTING.

>> Leo: OH, THAT MAKES A BIG DIFFERENCE.

>> Alex: JUST BY POPPING IT IN THERE.

>> Leo: AND THAT'S JUST A STRAIGHT LINE FILTER. THAT'S NOT DOING ANYTHING.

>> Alex: THAT'S JUST DOING THE OVERLAY, AND THAT CAN WORK -- (Computer beeping)

>> Alex: THAT CAN ACTUALLY DO A PRETTY GOOD JOB OF DOING THIS. NOW, THE OTHER WAY, THE MORE KIND OF REFINED WAY TO DO IT, MIGHT BE TO ACTUALLY, IF YOU -- THAT'S ONE WAY, AND A LOT OF PEOPLE JUST DO THAT AND, BAM, IT'S DONE, AND THEY GO HOME. YOU CAN ALSO OPEN UP THE CURVES, AND IF YOU CLICK RIGHT IN THE MID-TONE RIGHT HERE, WE SAY WE WANT TO LEAVE THAT ALONE.

>> Leo: RIGHT.

>> Alex: AND NOW I'M JUST GONNA GRAB THIS AND JUST PULL IT UP LIKE THIS, AND YOU'LL SEE THAT IT HAS A VERY SIMILAR EFFECT.

>> Leo: HMM...

>> Alex: SO WHAT THIS IS DOING IS ANYTIME IN A CURVES DIALOGUE BOX, ANYTIME THE SLOPE OF THIS CURVE GETS STEEPER, IT'S GONNA BE MORE CONTRASTING, YOU KNOW. AND NOW WHAT THIS DOES IS IT'S PROTECTING, IT'S GETTING LESS CONTRASTING RIGHT AT THE VERY END, AT THE VERY BRIGHTS AND DARKS, SO IT DOESN'T BLOW THEM OUT.

>> Leo: SO IF YOU MOVE THOSE DOTS CLOSER TO THE CENTRE, YOU WOULD HAVE --

>> Alex: WELL, IF I MOVE IT UP MORE, YOU'LL SEE THAT IT KEEPS ON ADDING MORE CONTRAST.

>> Leo: OH, YEAH, YEAH, I GET IT, OKAY.

>> Alex: SO I CAN --

>> Leo: THAT'S WHAT YOU DON'T WANT. THAT'S WAY TOO MUCH, YEAH.

>> Alex: YOU DON'T WANT TO GO QUITE THAT FAR. YOU CAN JUST BRING IT UP JUST A LITTLE BIT, AND YOU'RE GONNA ADD A LOT OF THAT CONTRAST BACK INTO THE IMAGE. NOW, YOU MAY DECIDE THAT THE EFFECT YOU'RE DOING, FOR INSTANCE, DOESN'T WORK AS WELL UP HERE.

>> Leo: YEAH, WHICH IS --

>> Alex: IN THE TOP PART.

>> Leo: IT DOESN'T, YEAH.

>> Alex: BUT YOU CAN -- THERE IS A -- THIS IS A -- YOU CAN USE THIS --

>> Leo: IT'S A MASK.

>> Alex: THIS IS A MASK. AND SO I CAN JUST USE A LITTLE GRADIENT AND JUST GRAB A GRADIENT HERE AND JUST, FOR INSTANCE --

>> Leo: DO MORE DOWN THERE THAN UP THERE.

>> Alex: AND YOU CAN SEE, WHOOPS! I GOT THE WRONG -- THE WRONG GRADIENT. SO LET'S TRY THIS. SO YOU CAN SEE HOW I JUST LESSENED IT JUST A LITTLE BIT.

>> Leo: YEAH.

>> Alex: YOU KNOW, AND SO THAT -- SO NOW IF WE GO BACK TO WHAT WE -- I'M JUST GONNA GROUP IT BY HOLDING DOWN THE OPTION OR COMMAND KEY HERE, OPTION OR ALT KEY ON THE P.C. THAT'S JUST GONNA GROUP THIS CURVES TO THIS LAYER, SO THAT WAY, WHEN I TURN IT OFF, THAT'S WHAT WE STARTED WITH.

>> Leo: WOW.

>> Alex: AND HERE'S --

>> Leo: MUCH NICER!

>> Alex: YOU KNOW, AND YOU CAN GO IN HERE, AND IF YOU WANT TO, YOU KNOW, THE OTHER THINGS THAT YOU CAN DO IS BRING SOME OF THAT BLUE OUT.

>> Leo: YEAH, BECAUSE IT'S VERY BLUE, ISN'T IT?

>> Alex: YOU KNOW, SO BY PULLING THAT BLUE DOWN JUST A LITTLE BIT, YOU CAN SEE HOW WE HAVE SOMETHING MUCH MORE -- YOU KNOW, SO WE STARTED WITH SOMETHING THAT'S PRETTY BLOWN OUT WITH THE WING AND EVERYTHING ELSE, AND NOW WE HAVE SOMETHING THAT'S PROBABLY A LOT CLOSER TO SOMETHING --

>> Leo: AND WHERE IS THAT? IS THAT ZIMBABWE?

>> Alex: THIS IS ACTUALLY OVER LONDON.

>> Leo: LONDON.

>> Alex: YEAH, THIS WAS FLYING -- (Both talking at once)

>> Leo: THAT'S NEAT. ALEX LINDSAY HEADS UP THE MULTIMEDIA MASTERS BEHIND THE PIXEL CORPS. WHAT A GREAT GROUP. ns up]

>> Leo: IF YOU WANT TO LEARN MORE STUFF LIKE THIS AND 3D AND 2D, EVERYTHING, YOU'LL FIND THEM ONLINE AT pixelcorps.com, AND TO FIND OUR SHOW NOTES FROM THIS SEGMENT WITH MORE TIPS ON CLEANING UP YOUR AERIAL PICS, CLICK OUT... CHECK OUT callforhelptv.com. CLICK ON IT. DON'T GO BOOKING ANOTHER FLIGHT TO PRACTICE, YOU KNOW, WINDOWS PHOTOS SKILLS RIGHT NOW, BECAUSE IT'S QUIZ TIME FIRST. IN WHICH YEAR WAS THE AUTOMATIC ANSWERING MACHINE INVENTED? '62, '35, '41, OR DIDN'T SOCRATES HAVE ONE BACK IN 800 B.C.? I BELIEVE HE DID. GET TO THE WEBSITE, GIVE US THE ANSWER. WE'LL TALK ABOUT IT WHEN CALL FOR HELP CONTINUES. (Lively pop music) ns down] RCIAL (Theme plays: Upbeat instrumental) ns up]

>> Amber: WELCOME BACK TO CALL FOR HELP. TIME FOR OUR iCHAT TIP OF THE DAY. HERE'S HOW YOU CHANGE MESSAGE FORMATTING IN iCHAT. GO TO THE iCHAT MENU, CLICK ON "PREFERENCES," AND THEN YOU CAN CHANGE THE COLOURS OF THE TOP BALLOONS -- WE'LL CHANGE THIS TO ORANGE -- AND AS WELL AS THE TEXT COLOUR, SO WE'LL CHANGE IT TO WHITE. ND THAT'S IT! ns down]

>> Leo: MY DAUGHTER HAS ALL DIFFERENT COLOURS AND SHAPES AND GIANT FONTS AND, OH, MAN.

>> Amber: IT'S KIND OF FUN. (Giggling)

>> Leo: YEAH.

>> Amber: NOW WE HAVE ANOTHER CALLER. WE HAVE DAVID ON THE WEBCAM FROM MOUNT PEARL, NEWFOUNDLAND.

>> Leo: THANK YOU, AMBER! HELLO, DAVID!

>> David: HELLO!

>> Leo: HOW ARE YOU? HOW ARE THINGS IN MOUNT PEARL?

>> David: IT'S PRETTY WARM OUT.

>> Leo: YEAH?

>> David: YEAH.

>> Leo: \M WE'RE HAVING A HEAT WAVE \M

>> David: YEAH.

>> Leo: \M A TROPICAL HEAT WAVE \M\M SO, IN MOUNT PEARL, WARM'S WHAT? 68, YOU KNOW, 17, 18 DEGREES? NO.

>> David: IT'S ABOUT 20 TODAY.

>> Leo: THERE YOU GO. (Laughing) THAT'S A HEAT WAVE. OH, IT'S BURNIN' UP.

>> David: FOR NEWFOUNDLAND, YEAH, THAT WOULD BE A HEAT WAVE.

>> Leo: IT'S VERY HOT. WHAT CAN I DO FOR YOU, DAVID? ns up]

>> David: I'M WONDERING ABOUT PODCASTING.

>> Leo: AH, AREN'T WE ALL THESE DAYS?

>> David: YEAH.

>> Leo: WHAT ARE YOU WONDERING ABOUT?

>> David: WHAT IT IS AND HOW I USE IT AND STUFF.

>> Leo: YEAH. NOW, ARE YOU THINKING IN TERMS OF MAKING YOUR OWN OR LISTENING TO OTHERS? ns down]

>> David: LISTENING TO OTHERS.

>> Leo: OKAY.

>> David: AND HOW DO I PUT IT ON MY iPOD MINI THAT I JUST BOUGHT?

>> Leo: GREAT. LET ME BEND OVER HERE JUST FOR A MOMENT JUST TO SWITCH OVER TO MY MACINTOSH, BECAUSE I'VE GOT iTUNES ON THE MACINTOSH. ns up]

>> Leo: THIS WORKS JUST AS WELL ON WINDOWS OR MACINTOSH, AND IN FACT, IT DOESN'T REQUIRE AN iPOD, DESPITE THE NAME. THAT'S ONE OF THE THINGS THAT'S KIND OF MISLEADING ABOUT THE NAME "PODCASTING." I THINK THEY COINED IT BECAUSE IT RHYMES WITH "BROADCASTING."

>> David: YEAH.

>> Leo: THE SHORT ANSWER IS IT'S REALLY NOT THAT MUCH DIFFERENT FROM INTERNET AUDIO IN GENERAL, SO IF YOU'VE EVER GONE TO A SITE AND CLICKED A LINK AND LISTENED TO AUDIO, IT'S KIND OF LIKE THAT. IT'S NOT STREAMING. IT'S NOT LIVE. IT'S NOT LISTENING TO N.H.L. HOCKEY STREAMED OVER THE NET AS THE GAME'S GOING ON. IT'S DOWNLOADING A FILE AND LISTENING TO IT ON YOUR COMPUTER.

>> David: OKAY.

>> Leo: AND THE THING THAT'S A LITTLE DIFFERENT IN PODCASTING IS YOU SUBSCRIBE TO THE CONTENT. SO YOU DON'T HAVE TO KNOW THAT THERE'S NEW STUFF OUT. LET'S SAY YOU SUBSCRIBE TO PODCASTS OF YOUR FAVOURITE ROCK AND ROLL BAND. WHEN THEY PUT OUT A NEW SONG, YOU'LL GET IT AUTOMATICALLY.

>> David: MM-HMM?

>> Leo: AND IF YOU'VE GOT IT SET UP RIGHT, YOU COULD EVEN HAVE IT AUTOMATICALLY COPIED TO YOUR M.P.3 PLAYER. ns down]

>> Leo: NOW, THE BIG CHANGE, THE THING THAT'S REALLY KIND OF CHANGED THIS ALL, IS iTUNES, APPLE'S LATEST VERSION OF iTUNES, 4.9, WHICH CAME OUT ABOUT A MONTH AGO.

>> David: YEAH, I JUST DOWNLOADED THAT YESTERDAY, AND I'VE SEEN PODCASTS THERE.

>> Leo: ALL OF A SUDDEN, THAT'S KIND OF EXPOSED PODCASTING TO A LOT OF PEOPLE WHO HAVE MAYBE HEARD A LITTLE BIT ABOUT IT BUT DIDN'T KNOW MUCH ABOUT IT. IT'S NOW ALL OF A SUDDEN A BIG DEAL. SO YOU GO TO iTUNES, AND FIRST OF ALL, YOU'LL NOTICE A COUPLE OF THINGS IN 4.9. YOU NOW HAVE UNDER LIBRARY A "PODCASTS" ENTRY. THESE ARE SHOWS YOU'VE SUBSCRIBED TO.

>> David: MM-HMM?

>> Leo: SO I HAVE ONE SHOW IN HERE, THIS WEEK IN TECH, WHICH IS ACTUALLY A SHOW THAT I DO, AND YOU SUBSCRIBE TO IT, AND YOU'LL BE GETTING THEM AUTOMATICALLY. YOU CAN ACTUALLY -- I SUBSCRIBED, SO WHEN I SUBSCRIBE, I GOT THE MOST RECENT EPISODE, BUT YOU CAN EVEN GO BACK TO PREVIOUS EPISODES BY JUST PRESSING THE "GET" BUTTON. ALL THAT DOES IS IT DOWNLOADS AN M.P.3, AND IT PUTS IT ON YOUR HARD DRIVE AND PUT IT INTO iTUNES IN THE LIBRARY SO YOU CAN LISTEN TO IT. THAT'S IT! IF YOU GO TO THE MUSIC STORE, THOUGH, APPLE'S ALSO GOT A DIRECTORY. IT'S HERE IN THE MUSIC STORE. AND I'M LOOKING AT THE U.S. MUSIC STORE, BUT THE CANADIAN MUSIC STORE LOOKS VERY SIMILAR. YOU'LL CLICK "PODCASTS," AND YOU'LL GO TO A DIRECTORY. THESE ARE ALL PODCASTS. MOST OF THEM, ACTUALLY, ALL OF THEM, I THINK, ARE FREE.

>> David: OKAY.

>> Leo: THEY ARE RADIO SHOWS. THEY ARE WEIRD STUFF. THEY ARE FUNNY STUFF. IT'S REALLY KIND OF ALL OVER THE MAP, BECAUSE JUST LIKE BLOGS, ANYBODY CAN DO A PODCAST. I HAVE ONE. ACTUALLY, I HAVE THREE. I HAVE ONE FROM A RADIO SHOW, WHICH IS THE K.F.I. PODCAST. I HAVE ONE FOR JUST KIND OF MISCELLANEOUS STUFF, THE LAPORTE REPORT, AND THEN THIS ONE, WHICH IS, I'M VERY PLEASED TO SAY, #4 RIGHT NOW ON THE TOP PODCASTS, THIS WEEK IN TECH. IT'S ONE I DO WITH MY OLD COMPANIONS FROM THE SCREEN SAVERS, PATRICK NORTON, KEVIN ROSE, JOHN C. DVORAK --

>> David: OH, YES, I'VE WATCHED THAT SHOW, YEAH.

>> Leo: YEAH! SO WHEN YOU CLICK ON THAT, YOU'LL SEE A DESCRIPTION OF THE PODCASTS, AND SO, YOU KNOW, IT DESCRIBES A LITTLE BIT ABOUT WHAT IT IS, AND IT SHOWS YOU WHAT EPISODES ARE CURRENTLY AVAILABLE. ALL YOU HAVE TO DO TO GET IT FROM NOW ON IS PRESS THE "SUBSCRIBE" BUTTON, AND IT WILL ADD IT TO YOUR iTUNES LIST. "ARE YOU SURE YOU WANT TO SUBSCRIBE TO THIS WEEK IN TECH?" YEAH, LET'S SUBSCRIBE TO IT. AND FROM NOW ON, WHEN A NEW EPISODE COMES OUT, I DON'T HAVE TO KNOW ANYTHING ABOUT IT. IT WILL JUST APPEAR IN MY INBOX. THERE ARE SOME SETTINGS THAT YOU CAN CHANGE. YOU CAN TELL iTUNES HOW OFTEN TO CHECK FOR NEW EPISODES. EVERY DAY IS ENOUGH.

>> David: SO IT'S ALMOST LIKE THE R.S.S. THING THAT YOU GUYS HAD.

>> Leo: IT IS. IT'S ACTUALLY USING R.S.S. THAT'S EXACTLY HOW IT WORKS. BUT THE OTHER WAY TO THINK OF IT IS KIND OF LIKE A P.V.R., YOU KNOW, ONE OF THE DIGITAL VIDEO RECORDERS YOU GET FROM YOUR CABLE COMPANY.

>> David: YEAH, THAT'S HOW I WATCH YOU GUYS EVERY WEEK.

>> Leo: WELL, THAT'S PERFECT. SO HOW DID YOU DO THAT? YOU WENT IN THERE, IN THE PROGRAM GUIDE. YOU SAID, "OH, I SEE CALL FOR HELP." YOU CLICKED IT AND SAID, "HEY, WHEN THERE'S A NEW EPISODE, RECORD IT." ns up]

>> Leo: YOU DON'T HAVE TO SAY -- YOU DON'T HAVE TO KNOW WHEN THE NEW EPISODE'S ON. YOU DON'T HAVE TO KNOW WHEN IT'S AVAILABLE. YOU JUST SAY, "RECORD IT WHEN IT'S THERE." AND THEN WHENEVER YOU'VE GOT SOME TIME, YOU GO AND LISTEN TO IT. ns down]

>> Leo: WELL, THIS IS EXACTLY THE SAME. WHENEVER YOU'VE GOT SOME TIME, YOU CAN EITHER GO INTO iTUNES, OR YOU CAN HAVE IT AUTOMATICALLY SYNC TO YOUR -- YOU KNOW, I HAVE MY iPOD SHUFFLE HERE. I CAN JUST HAVE IT AUTOMATICALLY SYNC UP WITH MY iPOD SHUFFLE.

>> David: SO AS SOON AS I DOCK MY iPOD, IT'LL SYNC RIGHT ON?

>> Leo: YOU BET. IF YOU'VE GOT IT SET THAT WAY, ABSOLUTELY.

>> David: HOW WOULD I MANAGE THAT?

>> Leo: IT'S JUST ANOTHER ENTRY IN YOUR LIST, IN YOUR -- OR YOU CAN EVEN DRAG IT. WATCH, I'LL JUST DRAG IT OVER.

>> David: OH, IT'LL JUST BE IN MY LIBRARY.

>> Leo: OH, IT'S JUST -- IT'S IN YOUR LIBRARY, YEAH.

>> David: OH, WOW!

>> Leo: ONCE YOU'VE DOWNLOADED A PODCAST, IT SHOWS UP IN YOUR LIBRARY. SO LET ME JUST DO A SEARCH FOR "LAPORTE" IN MY LIBRARY. WHOOPS, I'M ON THE WRONG KEYBOARD. THAT'S THE P.C. KEYBOARD. (Typing sound)

>> Leo: AND, OH, IT'S NOT THERE YET. WELL, THAT'S AN INTERESTING -- MAYBE IT DOESN'T SHOW UP IN YOUR LIBRARY. I THOUGHT IT DID. MAYBE MY NAME ISN'T IN IT. THAT'S PROBABLY WHY. (Laughing) THAT'S WHY. ALL RIGHT, LET'S DO IT -- LET'S DO TWIT INSTEAD OR LET'S DO PATRICK'S NAME. (Typing sound)

>> Leo: AH! NOW, DO YOU KNOW ANYTHING ABOUT THAT? DOES IT NOT SHOW UP IN YOUR LIBRARY, AMBER? I THOUGHT IT DID. MAYBE YOU HAVE TO MOVE IT TO YOUR LIBRARY. THAT'S PROBABLY IN THE SETTINGS HERE. LET ME JUST CHECK. OH, I'M SORRY! OF COURSE! "SET WHICH PODCASTS ARE COPIED TO YOUR iPOD." IT'S RIGHT THERE IN THE PREFERENCES, IF I WOULD JUST PAY ATTENTION. SO ONCE YOU'VE GOT YOUR iPOD CONNECTED, YOU CAN ACTUALLY TELL IT TO AUTOMATICALLY CONNECT TO THE iPOD.

>> David: OKAY.

>> Leo: BUT, NOW I JUST SHOWED YOU THE APPLE WAY. DOESN'T REQUIRE iTUNES, DOESN'T REQUIRE AN iPOD, DOESN'T REQUIRE ANY SOFTWARE AT ALL. YOU CAN DO THE SAME THING BY JUST GOING TO MY WEBSITE AND CLICKING A LINK THERE TO SUBSCRIBE TO IT, AND THERE'S MANY OTHER PROGRAMS. YOU KNOW, BASICALLY YOU GO TO A WEBSITE, AND YOU'LL GET AN ADDRESS -- AN R.S.S. ADDRESS IS WHAT IT IS TECHNICALLY, DAVID -- AND YOU'LL ENTER INTO SOME PODCAST SOFTWARE. iPODDER X IS A GOOD ONE. WE'VE HAD RAY SLAKINSKI, THE AUTHOR, ON THIS SHOW A COUPLE OF TIMES. iPODDER IS ANOTHER ONE. THERE ARE LOTS OF LISTS. I'LL PUT SOME LINKS IN THE SHOW NOTES TO DIFFERENT ONES. AND THEN ALL YOU HAVE TO DO IS -- IN THIS CASE, FOR TWIT, THIS IS A LITTLE HARDER, AND THIS IS WHY iTUNES HAS REALLY CHANGED KIND OF THE FACE OF IT -- IS THIS IS THE ADDRESS, AND YOU'LL JUST COPY THAT INTO YOUR iPODDER X OR YOUR iPODDER OR YOUR PODNOVA, AND THEN THAT ADDRESS IS ALL IT NEEDS, AND IT'LL AUTOMATICALLY DO THE SAME THING iTUNES DOES, WHICH IS DOWNLOAD THE FILES WHEN THEY'RE AVAILABLE AND PUT THEM ON YOUR M.P.3 PLAYER. AGAIN, IT DOESN'T HAVE TO BE AN iPOD. IT CAN BE ANY M.P.3 PLAYER. IF YOU SYNC ON WINDOWS, IF YOU SYNC WITH WINDOWS MEDIA PLAYER, IT WILL WORK THE SAME WAY.

>> David: OKAY.

>> Leo: SO IT'S A WAY OF LISTENING TO INTERNET AUDIO OR VIDEO, FRANKLY. IT DOESN'T HAVE TO BE JUST AUDIO. IN FACT, AMBER'S --

>> David: YOU CAN WATCH VIDEOS? ns up]

>> Leo: ABSOLUTELY. AMBER'S -- IF YOU WANT TO DO AMBER'S AND MIKE'S PODCAST, YOU CAN GO TO commandn.tv AND SUBSCRIBE THERE, OR YOU CAN DO IT ON iTUNES AS WELL, AND YOU'LL GET THE VIDEO! ns down]

>> David: OH, REALLY?

>> Leo: IT DOESN'T CARE WHAT KIND OF FILE IT IS. IT CAN BE AUDIO OR VIDEO. AND THE WHOLE IDEA IS YOU'VE JUST SUBSCRIBED TO SOME CONTENT THAT WILL COME INTO YOUR BOX WHENEVER IT'S AVAILABLE. THAT'S REALLY ALL IT IS.

>> David: OKAY.

>> Leo: ALL RIGHT? I THINK IT'S GONNA CHANGE -- FRANKLY, IT'S GONNA CHANGE MAINSTREAM MEDIA. IF WE DID A SHOW, IF WE DID CALL FOR HELP THAT WAY, FOR INSTANCE, YOU'D SUBSCRIBE TO THE CALL FOR HELP CHANNEL, AND YOU'D JUST GET THE SHOW, AND YOU'D WATCH IT. NOW, AS SOON AS THEY HAVE TV'S WITH THIS CAPABILITY BUILT IN, YOU'D BETTER BELIEVE WE'RE GONNA START DOING THAT, AND THAT'S GONNA CHANGE THE WORLD, I THINK.

>> David: SO IT'S ALMOST GONNA BE LIKE YOU'LL PICK IT YOURSELF AND UPLOAD IT.

>> Leo: WELL, YEAH!

>> David: AND YOU CAN WATCH IT WHEREVER.

>> Leo: YEAH, YEAH! YOU CAN PUT IT ANYWHERE YOU WANT, ABSOLUTELY. AND I'M SURE WE'RE GONNA SEE iPODS WITH VIDEO IN THE NEXT MINUTE OR TWO.

>> David: YEAH.

>> Leo: (Laughing) AND IT'S JUST A MATTER OF TIME. (Upbeat music)

>> Leo: HEY, THANK YOU FOR THE CALL, DAVID.

>> David: I MUST SAY I WATCH YOUR SHOW EVERY DAY AT LEAST.

>> Leo: THANK YOU SO MUCH. I REALLY APPRECIATE IT. WE LOVE DOING IT, AND WE'RE GLAD THAT YOU GET SOMETHING OUT OF IT.

>> David: OKAY, CAN I -- HELLO, AMBER. HEY, ANDY.

>> Amber: HI THERE!

>> Andy: HEY!

>> Leo: FROM ONE MARITIMER TO ANOTHER.

>> Amber: (Giggling) YEAH, EXACTLY.

>> Leo: HEY, THANK YOU. TAKE CARE, DAVID.

>> David: THANKS! SEE YOU GUYS!

>> Leo: BYE-BYE. ALL YOU EASTERNERS HANG OUT TOGETHER, I KNOW.

>> Amber: WE DO. WE'RE VERY CLOSE.

>> Leo: HEY, YOU EVER USE A PEDOMETER?

>> Andy: I DID, YEAH.

>> Leo: I USE A PEDOMETER. ns up]

>> Leo: IF YOU RUN OR YOU WALK, AND YOU WANT TO KIND OF MEASURE HOW FAR YOU'VE WALKED. BUT IT CAN BE HARD TO SET UP, ANNOYING TO CARRY AROUND. WOULDN'T IT BE COOL IF THERE WERE A WAY TO DO THIS ON YOUR COMPUTER, AND IT'S FREE, IT'S ACCURATE, WEIGHS VIRTUALLY NOTHING? THE GOOGLE PEDOMETER. IT'S A NEW FEATURE, YES. STICK AROUND. WE'LL SHOW YOU WHEN WE COME BACK.

>> Andy: WOW! ns down] RCIAL (Theme plays: Upbeat instrumental)

>> Leo: (Humming theme song) FROM WHAT I KNOW, PART OF WORKING OUT IS MEASURING -- YOU KNOW, I'M TOLD; I'VE NEVER ACTUALLY WORKED OUT -- HOW LONG YOU'VE WORKED OUT AND, OF COURSE, IF YOU RUN OR WALK, HOW FAR YOU'VE GONE. (Sighs deeply) IT'S EXHAUSTING JUST THINKING ABOUT IT.

>> Amber: (Laughing)

>> Leo: AMBER HAS A FAST AND EASY MAPPING SOLUTION THAT WILL HELP YOU COUNT YOUR CLICKS, A PEDOMETER ON YOUR COMPUTER. BUT HOW DO IT KNOW?

>> Amber: IT'S VERY SMART, VERY HIGH-TECH.

>> Leo: YES, I LOVE THIS.

>> Amber: I LOVE IT, TOO. I ABSOLUTELY LOVE IT, BUT I WISH THAT I HAD IT ABOUT A YEAR AND A HALF AGO WHEN I WAS TRAINING FOR THE MARATHON, BECAUSE MY ROOMMATE AND I WERE CONSTANTLY RUNNING, AND WE WERE TRYING TO FIGURE OUT HOW FAR WE WOULD BE RUNNING, AND WE'D ACTUALLY DRIVE AROUND IN OUR CAR TO MEASURE THE DISTANCE AFTER -- AND THE LAST THING YOU FEEL LIKE DOING AFTER, YOU KNOW, A 20-KILOMETRE RUN IS TO GET IN YOUR CAR AND ACTUALLY DRIVE THE EXACT SAME ROUTE. SO THIS WOULD HAVE BEEN REALLY HANDY, BECAUSE PEDOMETERS AREN'T THAT ACCURATE SOMETIMES AS WELL. ns up]

>> Leo: WELL, THAT'S WHY THIS COUPLE WHO WROTE IT WROTE IT. THEY WERE TRAINING FOR A MARATHON.

>> Amber: I KNOW. ISN'T IT -- IT'S A NICE STORY, TOO.

>> Leo: (Laughing)

>> Amber: I THINK I'M KIND OF A SUCKER FOR THE STORY AS WELL.

>> Leo: IT'S A GEEKY STORY.

>> Amber: YEAH, IT'S A GEEKY STORY, BUT WE LIKE THAT.

>> Leo: (In nerdy voice) I'LL WRITE SOME SOFTWARE.

>> Amber: (Laughing) ns down]

>> Leo: SO SHOW US WHAT IT IS.

>> Amber: ALL RIGHT, SO IT'S CALLED GMAP PEDOMETER, AND WHAT IT IS IS BASICALLY A GOOGLE HACK. SO WHAT THEY'VE DONE IS THEY'VE TAKEN GOOGLE MAPS, AND THEY'VE ENABLED YOU TO GO THROUGH AND PICK THE CITY THAT YOU'RE IN AND MEASURE THE DISTANCE THAT YOU'VE RAN. ns up]

>> Amber: SO, FOR INSTANCE, I HAVE TORONTO HERE, SO THIS IS A PICTURE OF DOWNTOWN TORONTO. I WILL ZOOM IN A LITTLE BIT. LET'S SEE. ONE MORE MAYBE. AND LET'S SAY I DID, YOU KNOW, A RUNNING PATH THAT WAS KIND OF LIKE THIS SQUARE RIGHT HERE. ns down]

>> Amber: ALL I NEED TO DO IS COME HERE AFTER MY RUN AND CLICK "START RECORDING," AND THEN I DOUBLE CLICK AT THE BEGINNING OF THE RUN, SO THAT PUTS A POINT THERE. AND THEN, LET'S SAY I WENT DOWN TO --

>> Leo: AND IT'S GONNA DO IT AS THE CROW FLIES, SO WITH THAT LITTLE CURVE, YOU PROBABLY DON'T WANT TO --

>> Amber: YEAH, SO YOU CAN GO --

>> Leo: YOU ACTUALLY SHOULD DO IT LIKE --

>> Amber: YOU SHOULD BE A LITTLE MORE PRECISE WITH IT, SO EXACTLY, YOU COULD GO ACROSS HERE.

>> Leo: YOU CAN UNDO IT IF YOU WANT.

>> Amber: YEAH, LET'S UNDO IT HERE, UNDO THE LAST POINT.

>> Leo: SO CLICK -- I JUST DO STRAIGHT LINES FROM EVERY -- YEAH, EXACTLY.

>> Amber: YEAH, JUST GO HERE, AND THEN IT KIND OF TURNS HERE, SO WHAT YOU WOULD DO IS BUILD IT LIKE THIS SO IT'S VERY ACCURATE.

>> Leo: YEAH.

>> Amber: SEE, LEO? YOU'D BE A GOOD MARATHON TRAINER.

>> Leo: WELL, YOU KNOW WHAT I DID IS I DID THIS. MY KIDS ARE GOING TO A NEW SCHOOL THIS FALL, AND SO I'VE MADE MAPS FOR BOTH OF THEM AND HOW THEY'LL WALK TO SCHOOL. IT'S EXACTLY HOW LONG AND HOW FAR IT'S GONNA TAKE.

>> Amber: THAT'S GREAT. (Unclear)

>> Leo: AND WHAT'S NEAT ABOUT THIS IS YOU CAN SAVE THIS. YOU CAN BOOKMARK THIS AND EVEN E-MAIL IT TO SOMEBODY. SO I'VE E-MAILED THEM THE MAPS FOR HOW THEY GET TO SCHOOL, BECAUSE I DON'T EVER SEE MY KIDS. (Both laughing)

>> Leo: IT'S A COURT ORDER.

>> Amber: (Laughing) SURE.

>> Leo: NO, I'M KIDDING!

>> Amber: YOU'RE KIDDING.

>> Leo: I'M ALWAYS TRAVELLING AND STUFF.

>> Amber: SO LET'S SAY THAT'S THE ROUTE THAT YOU RAN, SO YOU WENT DOWN AVENUE AND ACROSS, UP BATHURST, AND THEN EAST ON LAWRENCE AVENUE. SO THEN ALL YOU DO IS RIGHT HERE IMMEDIATELY YOU HAVE THE TOTAL MILEAGE.

>> Leo: HOW FAR WAS THAT?

>> Amber: HOW FAR WAS THAT? THAT WAS ACTUALLY 6.7 KILOMETRES APPROXIMATELY.

>> Leo: OH, THAT'S A NICE RUN!

>> Amber: YEAH, SO THEN IT ALSO TELLS YOU THE --

>> Leo: YOU CAN HAVE MILES OR KILOMETRES.

>> Amber: YEAH, IT'S KILOMETRES, AND YOU CAN SWITCH IT INTO MILES AS WELL. SO THAT'S APPROXIMATELY 4.1 MILES AS WELL, SO YOU CAN GET BOTH. ns up]

>> Amber: SO THEN IT ALSO TELLS THE LAST LEG, AND WHAT THAT MEANS IS THE LAST SORT OF TWO POINTS THAT YOU'VE DONE, SO YOU CAN TELL HOW FAR THAT IS. SO IT'S A REALLY SIMPLE LITTLE PROGRAM, BUT IT'S DOING SOMETHING THAT A LOT OF PEOPLE WHO ARE CYCLISTS OR RUNNERS OR WALKERS HAVEN'T REALLY BEEN ABLE TO DO ANYWHERE ON THEIR COMPUTER WITH ACTUALLY -- UNLESS THEY DRIVE OR THEY USE THEIR PEDOMETER, SO -- ns down]

>> Leo: IT'S SUPER FUN, TOO.

>> Amber: IT'S SUPER FUN. THEY'VE GOTTEN A LOT OF ATTENTION FOR THIS. THEY'RE TRYING TO TWEAK IT. THEY'VE DONE SOME UPDATES IN THE PAST FEW MONTHS TO MAKE IT EVEN BETTER. SO JUST RECENTLY THEY ALLOWED YOU TO DO IT IN KILOMETRES AND MILES, AND IT WAS TESTED IN THE U.S. AS WELL AS IN CANADA. I DON'T KNOW WHAT OTHER COUNTRIES HAVE DONE GOOGLE MAPS.

>> Leo: WELL, IT ONLY DOES THE COUNTRIES THAT GOOGLE MAPS DOES UNFORTUNATELY, AND THAT'S ONE OF THE DRAWBACKS. BUT GOOGLE SAYS THEY'RE GONNA MAP THE WHOLE WORLD EVENTUALLY.

>> Amber: PERFECT.

>> Leo: YEAH, THAT IT'S JUST A QUESTION OF TIME. THEY'VE GOTTA GET THE MAPS.

>> Amber: THAT'S REALLY GOOD. YES, WHEN PEOPLE GO OUT AND EXERCISE, NOW THEY CAN TRACK HOW FAR THEY'VE GONE.

>> Leo: I LOVE IT!

>> Amber: MAYBE AT LUNCHTIME, LEO. (Laughing)

>> Leo: YEAH, I'LL WATCH. YOU RUN. LOOKING FOR MORE ABOUT USING THE GMAP PEDOMETER? THAT'S WHAT THEY CALL IT.

>> Amber: YES.

>> Leo: GMAP PEDOMETER. VISIT callforhelptv.com AND CLICK OUT, CHECK OUT OUR SHOW NOTES. WE'LL GET MORE OF YOUR CALLS IN A COUPLE OF MINUTES. STAY RIGHT HERE. (Mellow guitar music) (Indistinct conversation)

>> SIX, FIVE TO COMMERCIALS, FOUR, THREE, ROLL COMMERCIALS, TWO --

>> READY BLACK.

>> ONE.

>> AND FADE. ns down] RCIAL (Theme plays: Upbeat instrumental) ns up]

>> Amber: WELCOME BACK TO CALL FOR HELP. TIME FOR OUR GOOGLE TIP OF THE DAY. HERE'S HOW YOU DO A SAFE SEARCH IN GOOGLE. ALL YOU HAVE TO DO IS TYPE "SAFE SEARCH:" AND THEN THE WORD YOU WANT TO SEARCH, AND THEN IT WON'T ACTUALLY SEARCH ANY ADULT SITES, AND CLICK "RETURN," AND THAT'S IT! AND NOW WE HAVE ANOTHER CALLER. WE HAVE JORDAN ON THE LINE FROM BURLINGTON, ONTARIO. ns down]

>> Leo: HI, JORDAN, FROM BURLINGTON, ONTARIO.

>> Jordan: HI. ns up]

>> Leo: I'M LEO FROM TORONTO, ONTARIO.

>> Jordan: HI, LEO. HI, ANDY AND AMBER.

>> Leo: (Laughing)

>> Amber: HI THERE!

>> Andy: HEY, JORDAN.

>> Leo: WHAT CAN WE DO FOR YOU TODAY?

>> Jordan: I HAVE -- I'M HAVING SOME TROUBLES WITH MY COMPUTER.

>> Leo: UH-OH!

>> Jordan: AND IT'S SOMETIMES WHEN I'M IN, LIKE IN INTERNET EXPLORER, AND I'M JUST SEARCHING, IT'LL JUST FREEZE FOR NO PARTICULAR REASON.

>> Leo: OKAY, NOW, IT FREEZES.

>> Jordan: YEAH.

>> Leo: THE MOUSE CAN'T MOVE AT ALL?

>> Jordan: NO, IT JUST FREEZES, AND EVEN I TRY "CONTROL-ALT- DELETE," AND NOTHING HAPPENS. IT JUST SITS THERE.

>> Leo: NOTHING HAPPENS. AND IF YOU SIT THERE -- HAVE YOU LET IT JUST SIT THERE FOR AWHILE?

>> Jordan: YEAH, AND IT JUST SITS THERE AND DOES NOTHING.

>> Leo: IT NEVER COMES BACK, OKAY. AND SO THEN WHAT DO YOU DO?

>> Jordan: I RESTART IT, AND THEN I RESTART IT, AND --

>> Leo: SOMETIMES IT WORKS?

>> Jordan: IT'S FINE.

>> Leo: OH, IT'S FINE AFTER THAT?

>> Jordan: YEAH, BUT RARELY, IT HAPPENED LIKE THREE OR FOUR TIMES, IT DIDN'T GO PAST THE BIOS LINKS.

>> Leo: OH, NOW THAT'S INTERESTING. WHAT HAPPENS? IT JUST STOPPED AT THE BIOS?

>> Jordan: IT JUST STOPPED, LIKE IT DIDN'T EVEN GO TO THE BIOS. IT WOULD JUST BLANK WHEN I RESTARTED IT.

>> Leo: AHA! WELL, THAT -- NOW, THAT'S ONLY HAPPENED ONCE, THOUGH, NOT MORE THAN ONCE?

>> Jordan: A COUPLE OF TIMES.

>> Leo: A COUPLE OF TIMES. SOUNDS LIKE YOU HAVE A HARDWARE ISSUE. IF IT WERE A SOFTWARE ISSUE -- AND THIS CAN HAPPEN, BY THE WAY -- SOMETHING CAN CRASH SO BADLY. USUALLY IT'S A DRIVER, OR WINDOWS ITSELF CAN CRASH SO BADLY, THE THING JUST FREEZES, AND THE ONLY THING YOU CAN DO IS TURN IT OFF. GOOD IDEA JUST FOR EVERYBODY WHO'S LISTENING, WHEN THIS HAPPENS, IS TO BE PATIENT BEFORE YOU TURN IT OFF. IF IT'S BUSY AND IT'S RIGHT INTO THE DRIVE OR SOMETHING, AND YOU TURN IT OFF, IT CAN ACTUALLY DESTROY DATA ON THE DRIVE. SO IT'S OKAY TO REBOOT A MACHINE BY TURNING IT OFF AND ON AGAIN IF IT TRULY IS FROZEN, BUT I WOULD WAIT 10, 15 -- I'D GO UP AND GET A CUP OF COFFEE, TAKE A BREAK, BEFORE YOU DO THAT, BECAUSE WHAT YOU DON'T WANT TO DO IS GET IMPATIENT WHEN THE MACHINE'S ACTUALLY DOING SOMETHING AND TURN IT OFF. BUT IT SOUNDS LIKE YOU'VE DONE THAT. AND SO THAT CAN HAPPEN FROM TIME TO TIME. IF IT HAPPENS, IF IT STARTS TO HAPPEN MORE AND MORE, THAT'S A CAUSE FOR CONCERN, AND IN PARTICULAR -- YOU KNOW, YOU'RE NOT DOING THE SAME THING AT ANY ONE TIME. IT'S JUST -- DOES IT HAPPEN ALWAYS AT THE SAME TIME OR --

>> Jordan: IT HAPPENS LIKE JUST NOT ALWAYS AT THE SAME TIME. IT CAN HAPPEN ANYWHERE. ns down]

>> Leo: ANYWHERE.

>> Jordan: EVEN WHEN A SCREENSAVER IS ON, IT'LL FREEZE.

>> Leo: OKAY. AND DOES IT HAPPEN AFTER YOU'VE USED THE COMPUTER FOR A CERTAIN PERIOD OF TIME, OR CAN IT HAPPEN, LIKE, WHEN YOU FIRST TURN IT ON?

>> Jordan: IT CAN HAPPEN AT ANY TIME.

>> Leo: ANYTIME, OKAY. THAT DOESN'T SOUND LIKE A HARDWARE ERROR. IT SOUNDS -- THE FIRST THING, AND SEAN SUGGESTED THIS, SEAN CARRUTHERS, OUR LAB GUY, THE FIRST THING I'D CONSIDER IS OVERHEATING. SO THAT COULD BE A SYMPTOM. WHEN A COMPUTER GETS TO A CERTAIN TEMPERATURE, SOMETIMES IT'LL JUST FREEZE. "I CAN'T MOVE!" AND IF IT'S STILL HOT WHEN YOU TRY TO REBOOT IT, IT WILL NOT GET GOIN'. IF YOU PAUSE FOR AWHILE, MAYBE EVEN A MINUTE OR TWO, THAT'S ALL, AND THEN YOU CAN REBOOT IT, IT'S PROBABLY A HEAT ISSUE. SO WHAT I WOULD FIRST DO IS OPEN IT UP. IS IT A DESKTOP P.C.?

>> Jordan: YEAH.

>> Leo: YEAH. HOW OLD IS IT?

>> Jordan: IT'S ABOUT TWO YEARS OLD.

>> Leo: YEAH. YOU KNOW, IT MIGHT BE -- I BET YOU HAVEN'T BEEN INSIDE IT LATELY, HAVE YOU?

>> Jordan: NO.

>> Leo: YEAH. I'D GO INSIDE. (Laughing) YOU MIGHT BE SURPRISED BY WHAT YOU FIND IN THERE. AFTER A COUPLE OF YEARS, ESPECIALLY FOR A COMPUTER THAT'S ON THE GROUND, IT CAN BE FILLED WITH DUST, SO IT MIGHT BE A GOOD IDEA TO JUST GO INSIDE AND CLEAN IT OUT. IF THERE'S A PANCAKE, A BLANKET OF DUST, OVER THINGS, THAT CAN REALLY HEAT IT UP. SO CLEAN IT OUT. BE CAREFUL NOT TO DISLODGE ANY CABLES. ns up]

>> Leo: BUT CLEAN IT OUT, A LITTLE VACUUM CLEANER, YOU KNOW, ACTION. BE CAREFUL WITH THE STATIC ON THE VACUUM CLEANER. YOU DON'T WANT TO FRY ANYTHING. BUT JUST, YOU KNOW, OR DUST IT OUT. A LOT OF PEOPLE USE COMPRESSED AIR, YOU KNOW, THE KIND THAT PHOTOGRAPHERS USE TO CLEAN LENSES. JUST BLOW IT OUT. BUT THAT KIND OF MAKES A MESS. (Chuckling) BUT CLEAN IT OUT AND THEN TURN IT ON AND LOOK AT THE FANS. MAKE SURE THEY'RE ALL TURNING. MAKE SURE ESPECIALLY THE FAN ON THE POWER SUPPLY IS TURNING AND GETTING AIR OUT. I'VE HAD THIS HAPPEN TO ME WHEN THE FAN ON THE POWER SUPPLY FAILED, AND THAT WAS CATASTROPHIC. THE WHOLE THING PRACTICALLY MELTED.

>> Jordan: OH... YEAH. MY COMPUTER CRASHED A YEAR AGO ALSO.

>> Leo: YEAH. WELL, AND THEN IT COULD BE -- I MEAN IT COULD BE -- THERE'S A LOT OF THINGS IT COULD BE, JORDAN. IT COULD BE A MOTHERBOARD ERROR OR PROBLEM OR, YOU KNOW. BUT I WOULD FIRST CHECK TO SEE IF IT'S A HEAT ISSUE. DON'T YOU THINK, ANDY, THAT WOULD BE A GOOD IDEA?

>> Andy: THAT'S THE FIRST THING I THOUGHT OF. NOW, I HAD A SIMILAR PROBLEM ON A LAPTOP, AND HERE'S HOW I DIAGNOSED IT WAS I TOOK ONE OF THOSE, YOU KNOW THOSE ATHLETIC COLD PACKS YOU PUT ON YOUR KNEE WHEN YOU HAVE A SORE KNEE?

>> Leo: YEAH?

>> Andy: TAKE ONE OF THOSE THINGS, AND THEN I PUT IT ON THE UNDERSIDE OF THE LAPTOP. NOW, IN THIS CASE, YOU'RE OPENING IT UP, SO YOU HAVE TO BE CAREFUL OF WHERE YOU PUT IT.

>> Leo: BECAUSE YOU DON'T WANT TO GET CONDENSATION IN THERE, SO BE CAREFUL ABOUT MOISTURE.

>> Andy: BUT THAT SORT OF INSTANTLY COOLED THE LAPTOP, AND THEN ALL OF A SUDDEN, IT BOOTED FINE.

>> Leo: YEAH.

>> Andy: AND SO AUTOMATICALLY YOU JUST KNEW IT WAS A HEAT ISSUE.

>> Leo: YOU DEFINITELY WANT TO CLEAN IT OUT AND MAKE SURE ALL THE FANS ARE WORKING. MAYBE LEAVE IT OPEN SO YOU CAN GET SOME AIR IN THERE. CHECK TO MAKE SURE CABLES AREN'T BLOCKING CIRCULATION, THAT, YOU KNOW, YOU'RE NOT BLOCKING ANY HOLES. YOU WANT TO MAKE SURE AIR IS MOVING SMOOTHLY THROUGH THERE. ns down]

>> Andy: THE OTHER THING I WANT TO MENTION IS WHEN YOU DO OPEN IT UP, MAKE SURE YOU TOUCH THE METAL FRAME BEFORE YOU TOUCH ANY COMPONENTS SO YOU DISPERSE ANY STATIC ELECTRICITY FROM YOUR HANDS.

>> Leo: AND MAKE SURE IT'S OFF AND UNPLUGGED.

>> Andy: AND MAKE SURE IT'S OFF AND UNPLUGGED. THAT'S RIGHT.

>> Leo: (Laughing) WE DON'T WANT TO HURT ANYBODY.

>> Andy: NO.

>> Leo: EVEN WHEN IT'S OFF, THOSE COMPUTERS STILL HAVE JUICE IN THEM WHEN THEY'RE PLUGGED IN. SEAN HAS SOMETHING ELSE TO ADD. LET'S GET THE WHOLE BRAIN TRUST IN HERE.

>> Sean: YEAH, ONE OTHER THING YOU MIGHT WANT TO CONSIDER, IF IT HAPPENS RIGHT AT THE START WHEN YOU'RE BOOTING UP, JUST RIGHT AFTERWARDS, AND IT'S OBVIOUSLY NOT A HEATING ISSUE, BECAUSE YOU HAVEN'T BEEN USING IT MUCH, YOU MIGHT WANT TO LOOK AT UPDATING ALL OF THE DRIVERS, VIDEO CARD DRIVERS --

>> Leo: IT COULD BE THE SOFTWARE, YEAH.

>> Sean: MOTHERBOARD DRIVERS, ANYTHING LIKE THAT, ESPECIALLY IF YOU'VE UPGRADED ANY COMPONENTS RECENTLY.

>> Leo: YEAH, THAT'S ALSO A GOOD POINT. DRIVERS ARE THE KINDS OF THING THAT DO A HEART FREEZE. A REGULAR PROGRAM CAN'T USUALLY DO THAT. WELL, THERE'S SOME SUGGESTIONS ANYWAY, JORDAN, OKAY?

>> Jordan: OKAY.

>> Leo: BUT WE DO THINK IT'S HEAT. AND IT'S BEEN DOING IT LATELY?

>> Jordan: YEAH. ns up]

>> Leo: YEAH. GUESS WHY? \M SUMMERTIME, IT'S HOT IN THERE \M \M I'M TAKIN' OFF MY CLOTHES \M\M NO, THAT'S THE OTHER THING. WE DON'T TALK ABOUT THAT. ns down]

>> Leo: THANK YOU, JORDAN!

>> Jordan: YEAH.

>> Leo: ALL RIGHT, GOOD LUCK.

>> Jordan: YEAH.

>> Leo: HAVE YOU EVER -- I'M JUST GONNA TAKE A WALK OVER HERE. (Mellow instrumental)

>> Leo: HAVE YOU EVER WANDERED AROUND ON THE COMPUTER, ON THE STUDIO FLOOR, AND SAID, "I'M GONNA TAKE A LITTLE --" HAVE YOU EVER WANTED YOUR ONLINE PHOTOS TO LOOK UNIQUE? N "LOOK UNIQUE?" THIS IS --

>> Mikey: LOOK DIFFERENT!

>> Leo: MIKE HAS A FREE FILE TO MAKE ALL YOUR PHOTOS ONLINE LOOK JUST... A LITTLE DIFFERENT, KIND OF ASKEW.

>> Mikey: ASKEW ALMOST. (Laughing)

>> Leo: WHAT IS THIS PROGRAM?

>> Mikey: IT'S CALLED "THUMBSCREW."

>> Leo: OH, I LOVE THUMBSCREW!

>> Mikey: IT IS A GREAT PROGRAM.

>> Leo: I USE THUMBSCREW.

>> Mikey: AND IT ALLOWS YOU TO -- ns up]

>> Mikey: WHAT IT DOES IS IT TAKES THE IMAGE THAT YOU HAVE, A PHOTOGRAPH OR EVEN A DRAWING OR WHATEVER YOU HAVE IN YOUR COMPUTER, AND YOU CAN TURN IT -- IT'LL MAKE IT SLIDE SIDE TO SIDE.

>> Leo: AND YOU CAN PUT A FRAME ON IT.

>> Mikey: PUT A FRAME AROUND IT, COLOURED BACKGROUND. ns down]

>> Leo: THIS IS, BY THE WAY, A FREE FILE FOR MAC ONLY UNFORTUNATELY.

>> Mikey: EXACTLY, YEAH.

>> Leo: SO DON'T GET YOUR HOPES UP, WINDOWS PEOPLE. I'M SURE THERE'S SOMETHING LIKE IT --

>> Mikey: THERE SHOULD BE SOMETHING LIKE THAT, BECAUSE THIS IS A FANTASTIC PROGRAM, SO --

>> Leo: I USE IT ALL THE TIME.

>> Mikey: YEAH. SO I'LL JUST SHOW YOU HOW IT WORKS RIGHT HERE. YOU TAKE A PHOTO -- THIS IS A PHOTO I TOOK THE OTHER NIGHT. ns up]

>> Mikey: AND I'M JUST GONNA DROP IT INTO THE THUMBSCREW WINDOW, AND IT'S GONNA TAKE A SECOND.

>> Leo: AND IT DOES ITS THING.

>> Mikey: IT DOES ITS THING. (Both make funny sounds)

>> Mikey: AND IT POPS UP, YOU CAN SEE HERE, A LITTLE ONE. IT'S CALLED "THUMB." IT'S RENAMED.

>> Leo: IT'S A THUMBNAIL.

>> Mikey: IT'S A THUMBNAIL OF IT. AND I'LL OPEN IT UP HERE. ns down]

>> Mikey: IT JUST NEEDS A SECOND TO LOAD UP HERE, BUT WHAT IT DOES IS I'VE MADE IT SO IT MATCHES THE COLOUR SCHEME OF MY BLOG. SO THIS IS ACTUALLY AN UPSIDE-DOWN PICTURE, SO IT'S NOT REALLY A GOOD EXAMPLE, BUT I'LL DO ANOTHER ONE HERE OF --

>> Leo: YOU CAN SET HOW MUCH IT ROTATES IT BY, AND I'VE ACTUALLY -- I ALWAYS SET IT TO THE MINIMUM, BECAUSE I DON'T WANT IT TO ROTATE --

>> Mikey: YEAH, I HAVE IT LIKE, I THINK, AT 35 DEGREES OR SOMETHING LIKE THAT, JUST SO IT GIVES IT A LITTLE BIT OF SOMETHING DIFFERENT. HERE'S A BETTER EXAMPLE OF --

>> Leo: YEAH, SEE THAT? ISN'T THAT COOL?

>> Mikey: OF LEO, MYSELF AND AMBER.

>> Leo: WE WERE SHOOTING POOL THE OTHER NIGHT.

>> Mikey: YEAH.

>> Leo: NO, WE WEREN'T. (Laughing)

>> Mikey: AND SO THIS MATCHES PERFECTLY WITH, FOR INSTANCE, MY BLOG BACKGROUND OR YOUR ONLINE PHOTO ALBUM BACKGROUND.

>> Leo: SO YOU CAN CHOOSE A PICTURE --

>> Mikey: SO I JUST HAVE MY --

>> Leo: SHOW US HOW YOU'VE USED IT.

>> Mikey: I'LL SHOW YOU. I'LL JUST SCROLL DOWN.

>> Leo: I DO THE SAME THING. IN FACT, WHEN I DID THE LAST GEEK CRUISE, I DID A WHOLE PHOTO ALBUM WITH THUMBSCREW, AND IT REALLY LOOKED NICE.

>> Mikey: EXACTLY. SO HERE'S AN EXAMPLE OF HOW IT FITS PERFECTLY INTO MY BLOG BECAUSE IT MATCHES THE BACKGROUND EXACTLY. THE COLOUR'S THE SAME, THE BORDER, AND IT LOOKS LIKE IT'S -- I'VE HAD PEOPLE E-MAIL ME AND SAY, "WHAT IS THIS PROGRAM?"

>> Leo: "HOW DO YOU DO THIS?"

>> Mikey: AND IT'S REALLY SIMPLE, AND IT TAKES LIKE 10 SECONDS.

>> Leo: THUMBSCREW. YOU CAN DO A WHOLE BATCH OF THEM.

>> Mikey: AND YOU CAN DO BATCHES, EXACTLY.

>> Leo: JUST DRAG A WHOLE BUNCH OF FILES ON THERE.

>> Mikey: YEAH, YEAH.

>> Leo: THUMBSCREW -- I USE IT, AND SO DOES MIKEY. MIKEY LIKES IT.

>> Mikey: (Chuckling) (Mellow guitar music)

>> Leo: MIKE LIKES IT. (In British accent) COMING UP, ANDY AND I ARE GOING TO HAVE A LITTLE TEA PARTY, OKAY, DON'T YOU KNOW? ns up]

>> Leo: AND WE'RE GOING TO SHOW YOU HOW DUAL CORE PROCESSORS WORK. BUT BEFORE WE BREW UP A TASTY CUP OF TECHNOLOGY, LET'S GIVE YOU ANOTHER TASTE OF OUR DAILY QUIZ. IN WHICH YEAR WAS THE AUTOMATIC ANSWERING MACHINE INVENTED? WE COULDN'T LIVE WITHOUT IT NOWADAYS. THE FIRST ONES WERE BIG OLD CLUNKERS, THOUGH. YOU DON'T REMEMBER THOSE, BUT THEY WERE HUGE!

>> Mikey: I WASN'T EVEN BORN.

>> Leo: WAS IT 1962, 1935, 1941 OR 800 B.C.? THAT'S WHEN THEY MADE THEM OUT OF STONES. GO TO THE WEBSITE. GIVE US THE ANSWER. WE'LL TALK ABOUT IT WHEN CALL FOR HELP CONTINUES. ns down] RCIAL ns up] (Theme plays: Upbeat instrumental) (Unclear)

>> Andy: ALL RIGHT!

>> Leo: IN WHICH YEAR WAS THE AUTOMATIC ANSWERING MACHINE INVENTED, OUR QUESTION OF THE DAY TODAY. WAS IT '62, '35? I'M GONNA SAY '62. IT CAN'T BE GOING BACK TO 1941. 1935? YEP! AND NOT ONLY THAT, IT WAS THREE FEET TALL, AND IT WAS DESIGNED FOR PEOPLE WHO COULDN'T ANSWER THE PHONE ON SUNDAYS FOR RELIGIOUS REASONS. ns down]

>> Leo: THREE FEET TALL! R THAN MIKE. THAT'S AMAZING.

>> Andy: (Laughing)

>> Leo: WHO GOT THAT? WHOSE QUESTION WAS THAT? THAT WAS A GOOD ONE. I LIKE THAT. WAS THAT LORRAINE? KATYA! THANK YOU. THAT'S A GOOD QUIZ QUESTION. (In British accent) LATELY, INTEL INTRODUCED A NEW TYPE OF CHIP CALLED A PENTIUM D, NOT T! WE LOVE TEA. IT'S THE "D" IS FOR "DUAL CORE."

>> Andy: YES.

>> Leo: (In British accent) WELL, ANDY'S GOING TO TELL US EXACTLY WHAT THAT MEANS, AND WE'RE GOING TO HAVE US A TEA PARTY --

>> Andy: ABSOLUTELY, DARLING.

>> Leo: (In British accent) I THINK A TEA PARTY IS A WONDERFUL IDEA. HOW DOES IT HAVE ANYTHING TO DO WITH DUAL CORE PROCESSORS, I DON'T KNOW.

>> Andy: OKAY, WELL, IN YOUR TRADITIONAL COMPUTER --

>> Leo: YOU TELL ME WHAT TO DO.

>> Andy: -- YOU'VE GOT ONE C.P.U., CORRECT?

>> Leo: THAT'S ME. I'M #1! I FEEL LIKE A DR. SEUSS CHARACTER.

>> Andy: ONE PROCESSOR. SO HOW DOES ONE PROCESSOR WORK? IT DOES ONE TASK AT A TIME. SO LET'S BAKE A CAKE, SHALL WE?

>> Leo: ALL RIGHT.

>> Andy: BUT YOU CAN ONLY USE ONE HAND, RIGHT? BECAUSE THE COMPUTER --

>> Leo: OH, I'M MY OWN PROCESSOR, OKAY.

>> Andy: SO LET'S -- HERE'S A SPOON. I WANT YOU TO MAKE A CAKE FOR ME. SO LET'S JUST START STIRRING AND MAKING --

>> Leo: AS USUAL, I'M WAITING FOR THE USER, WAITING FOR THE USER.

>> Andy: (Chuckling)

>> Leo: THAT'S ALL PROCESSORS HAVE TO DO THESE DAYS. (Glass clinking)

>> Andy: WHOA! THERE WE GO. ALL RIGHT.

>> Leo: I DON'T WANT THIS SHIRT ANYWAY. OKAY, I'M STIRRING.

>> Andy: SO STIR. OKAY, NOW YOU'RE ONE PROCESSOR, RIGHT? SO JUST LIKE --

>> Leo: A LITTLE WATER. DON'T YOU WANT TO MEASURE THAT? (Chuckling)

>> Andy: NO, NO, NO, JUST LIKE ADOBE PHOTOSHOP IS DOING ONE THING, RIGHT?

>> Leo: ONE THING AT A TIME WE'RE JUST DOING.

>> Andy: ONE THING AT A TIME, RIGHT?

>> Leo: WELL, IT'S REALLY NOT FAIR, BECAUSE YOU'RE HELPING ME, BUT -- (Both talking at once)

>> Andy: OKAY.

>> Leo: SO I'M DOING ONE THING AT A TIME.

>> Andy: SO THAT'S A TRADITIONAL PENTIUM 4 PROCESSOR, OKAY?

>> Leo: YEAH.

>> Andy: THEY'VE INTRODUCED SOMETHING CALLED HYPERTHREADING.

>> Leo: HYPERTHREADING.

>> Andy: RIGHT? WHICH IS WHERE THEY --

>> Leo: GIVE ME ANOTHER SPOON! I COULD DO TWO THINGS AT ONCE!

>> Andy: NO, THIS ISN'T RIGHT EXACTLY. WELL, ACTUALLY, LET'S JUST DO -- IT'S GONNA BE A DIFFERENT BOWL BECAUSE IT'S A DIFFERENT PROCESS, RIGHT?

>> Leo: OH, IT'S ANOTHER PROCESS!

>> Andy: YEAH!

>> Leo: OH, YEAH, WELL, THAT'S IMPORTANT TO KNOW IS THAT YOU CAN'T DO TWO THINGS ON ONE PROCESS. YOU CAN DO TWO PROCESSES.

>> Andy: AND THE WAY THE HYPERTHREADING WORKS IS IT USES SORT OF REDUNDANT AREAS OF THE CHIP TO SIMULATE A SECOND PROCESSOR.

>> Leo: RIGHT, OKAY.

>> Andy: BUT NOW THEN INTEL WENT AND SAID, "OKAY, WELL, WHAT IF WE PUT TWO PROCESSORS ON ONE CHIP?" AND SO THEY CALLED THAT THE PENTIUM D, SO... RIGHT? SO A SECOND PROCESSOR.

>> Leo: I HAVE A FRIEND!

>> Andy: HELLO. BUT, OF COURSE, THEY'RE ATTACHED TO EACH OTHER. THEY'RE ON THE SAME DIE. SO, SEAN, IF YOU COULD JUST LIKE ATTACH US. (Sound of tape ripping)

>> Leo: (Chuckling) I HAVE A BAD FEELING ABOUT THIS.

>> Sean: YOU NEED TO PUT YOUR HAND UP.

>> Leo: OH, YEAH, OH, YEAH.

>> Sean: THIS WON'T HURT A BIT.

>> Leo: AM I HYPERTHREADED STILL OR AM I --

>> Andy: NO, NO, NOW YOU'RE JUST A REGULAR PENTIUM D. WITH TWO PROCESSORS, THERE'S NO HYPERTHREADING ANYMORE. WE'VE DONE AWAY WITH THAT, BECAUSE -- OH! (Sound of tape ripping)

>> Leo: OUR LAB GUY, SEAN, IS TAPING US UP TO PROVE A POINT. (Laughing)

>> Andy: OKAY, SO NOW WE'RE TWO PROCESSORS. WE CAN DO TWO SEPARATE TASKS, LIKE THIS. OKAY, NOW WE'RE A PENTIUM D PROCESSOR. ALL RIGHT. ns up]

>> Andy: NOW, INTEL ADDED YET ANOTHER THING, CALLED INTEL PENTIUM EXTREME EDITION.

>> Leo: I HAD A NIGHTMARE LIKE THIS ONCE.

>> Andy: WE'RE JUST TWO PROCESSORS.

>> Leo: YES?

>> Andy: BOTH WITH HYPERTHREADING.

>> Leo: YES. ns down]

>> Andy: SO GO MAKE SOME TEA OVER THERE WITH THE OTHER HAND, AND I'M GONNA START -- HEY!

>> Leo: (Laughing)

>> Andy: THIS IS LIKE DUMB AND DUMBER.

>> Leo: (Laughs harder)

>> Andy: SO I'VE GOT -- OKAY, NOW BOTH HANDS ARE WORKING HERE, RIGHT? AND THEN, OF COURSE, YOU KNOW, WITH THE OTHER HAND I'M DOING THIS. I'M ACTUALLY HELPING --

>> Leo: I THINK YOU'RE A LITTLE CONFUSED.

>> Andy: OVER THERE. WELL, ACTUALLY --

>> Leo: IT CAN GET CONFUSING SOMETIMES.

>> Andy: THEY STAY INDEPENDENT OF EACH OTHER, RIGHT? AND BUT BASICALLY, TWO HANDS ARE GOING, AND -- (Laughing) HEY!

>> Leo: WANT SOME TEA?

>> Andy: THERE YOU GO. SO THERE'S A LOT OF WORK GETTING DONE. THEORETICALLY, THEY'RE SUPPOSED TO WORK IN CONJUNCTION SO THAT A LOT OF THINGS GET DONE AS OPPOSED TO, YOU KNOW, BECOMING WAY TOO COMPLICATED. OH, NO! (Laughing)

>> Leo: FOR MORE INFORMATION ON DUAL CORE PROCESSORS, VISIT YOUR LOCAL LIBRARY. ns up]

>> Leo: NO, CHECK OUT ANDY'S SHOW NOTES ONLINE AT callforhelptv.com.

>> Andy: (Spitting and coughing)

>> Leo: SOME FINAL WORDS IN A COUPLE OF MINUTES. STAY RIGHT HERE.

>> Andy: THAT'S HOW IT WORKS.

>> Leo: I DIDN'T THINK IT WOULD DO THAT.

>> Andy: (Laughing) OH, MAN!

>> Leo: WOULD YOU LIKE SOME FUDGE? (Unclear) (Lively instrumental) ns down] RCIAL (Theme plays: Upbeat instrumental)

>> Leo: WELL, THAT CONCLUDES THIS EPISODE OF "MAKEUP TIPS FOR THE HOME." (Laughter)

>> Leo: I THANK YOU FOR JOINING US, AND I HOPE YOU'VE LEARNED A FEW THINGS ABOUT, WELL, GETTING THAT FACE POWDER JUST SO. (Giggles) WOW, THAT'S BAD, ISN'T IT? I DIDN'T REALLY --

>> Amber: THAT'S A MESS OVER THERE.

>> Leo: THIS IS EGG.

>> Andy: YEAH, I KNOW. WE'RE IN DEEP TROUBLE.

>> Leo: SO I HOPE WE'VE ALL LEARNED SOMETHING TODAY ABOUT DUAL CORE PROCESSORS. MIKEY'S GOT THE MOP. HE'S SWABBING. (Laughter)

>> Amber: AWW!

>> Andy: HE'S SWABBING.

>> Leo: POOR MIKEY. I DON'T THINK THAT'S GONNA HELP.

>> Amber: POOR MIKEY. (Unclear)

>> Andy: OH, THANKS. HERE... HERE, MIKEY.

>> Amber: A DIRT DEVIL.

>> Andy: (Laughing)

>> Amber: WE NEED A ROOMBA.

>> Leo: YOU KNOW, THESE SHOES USED TO BE BLACK AND WHITE. NOW THEY'RE JUST WHITE. (Laughing) OH, MY GOODNESS!

>> Amber: OH, BOY. I'M HOLDING MY POWERBOOK SO YOU DON'T --

>> Leo: YEAH, I DON'T BLAME YOU.

>> Amber: YOU WOULDN'T RUIN A POWERBOOK.

>> Andy: NO --

>> Leo: SUGAR'S NOT BAD FOR COMPUTERS, IS IT?

>> Andy: NO, I DON'T THINK SO. (Laughter)

>> Leo: MM, IT'S TASTY.

>> Andy: OH, BOY, OH, BOY, OH, BOY.

>> Leo: WELL, I DON'T KNOW IF WE'RE GONNA FINISH THAT CAKE, DO YOU THINK?

>> Andy: NO, I DOUBT IT. (Laughing) HEY, YOU KNOW WHAT? INTEL HELPED WITH THAT.

>> Leo: INTEL HELPED WITH THAT? YOU CALLED THEM UP AND YOU SAID WHAT YOU WERE GONNA DO, AND THEY SAID, "DO THAT?"

>> Andy: THEY JUST DIDN'T THINK I WAS GONNA DO ANYTHING WITH EGG.

>> Leo: SO JUST TO RECAP... (Clears throat)

>> Andy: YES.

>> Leo: THE NEW PROCESSOR, THE PENTIUM D, IS NOT HYPERTHREADED. IT'S JUST TWO SINGLE CORE CHIPS.

>> Andy: TWO SINGLE CORES, RIGHT SIDE BY SIDE.

>> Leo: BUT THE EXTREME EDITION IS HYPERTHREADED, DUAL CORE.

>> Andy: RIGHT. BUT YOU CAN GET PENTIUM WITH HYPERTHREADING, YOU CAN GET PENTIUM WITH DUAL CORE, AND YOU CAN GET --

>> Leo: IS IT SNOWING IN HERE?

>> Andy: (Laughing)

>> Amber: (Giggling) HOW CAN YOU GUYS EVEN TALK LIKE THIS?

>> Andy: IT'S VERY IMPORTANT. IT'S A VERY IMPORTANT TOPIC, AMBER.

>> Leo: THERE'S SNOW COMING DOWN OUT OF THE SKY, OR MAYBE THAT'S JUST ME. EVERY TIME I MOVE MY HEAD --

>> Andy: (Coughing)

>> Leo: A LITTLE POWDER COMES OFF OF ME. KEEP SWABBING, MIKE!

>> Andy: (Laughing) ns up]

>> Leo: SO, LADIES AND GENTLEMEN, IF YOU'D LIKE TO BE ON THE SHOW -- AND I PROMISE NO FOODSTUFFS WILL BE LODGED IN YOUR PERSON. BECAUSE YOU'RE ON THE PHONE, YOU CAN'T GET MESSED UP. I WISH I WERE, TOO. ALL YOU HAVE TO DO IS GO TO THE WEBSITE, callforhelptv.com. CLICK THE LINK ON THE LEFT THERE. FILL OUT THAT FORM. MAKE SURE YOU FILL IT OUT COMPLETELY. WE REALLY NEED WAYS -- TWO THINGS WE NEED -- A WAY TO GET A HOLD OF YOU, LIKE YOUR PHONE NUMBER AND -- BECAUSE E-MAIL'S TOO SLOW -- AND A TIME THAT'S BEST TO REACH YOU.

>> Andy: YOU'VE GOT YOLK TRICKLING DOWN YOUR CHIN.

>> Amber: I KNOW. IT'S A LONG THING OF YOLK.

>> Leo: MIKEY, CAN YOU SWAB ME NEXT? REMEMBER, IF YOU'VE GOT A PROBLEM WITH YOUR PERSONAL CONFUSER...

>> Andy: DON'T WHINE...

>> Leo: DON'T MOAN...

>> Andy: AND DON'T YELL.

>> Everyone: JUST CALL FOR HELP!

>> Leo: CALL FOR MIKEY. HE'LL COME AND SWAB IT UP AND -- (Laughter)

>> Leo: HAVE A GREAT DAY! (Quiet instrumental) (Backward talking)

>> Robotic voice: THANK YOU FOR YOUR COOPERATION. GOOD NIGHT.

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