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>> Amber: GET CAR SHOPPING CHEAT SHEETS FROM MR. EXCEL TODAY ON CALL FOR HELP. (Theme plays: Funky instrumental)

>> I HOPE THESE PEOPLE CAN HELP ME WITH MY COMPUTER. OH! (Gasps) (Siren wailing)

>> NO!

>> A TECHNICIAN WILL BE WITH YOU IN FOUR HOURS.

>> FOUR HOURS?

>> YOU CAN UPGRADE FOR JUST $5,000.

>> WHAT?

>> THE UNIVERSAL CITY OF CONFIGURING SHOULD BE SET TO I.D.-6.

>> I NEED THAT IN PLAIN ENGLISH. HELP!

>> Leo: LEO LAPORTE AT CALL FOR HELP. MAY I HELP YOU?

>> Leo: HI, HOW ARE YOU? GOOD TO SEE YOU.

>> Leo: WELCOME TO CALL FOR HELP. I'M LEO LAPORTE, AND WE'RE SO GLAD YOU'RE HERE TODAY. THIS IS THE SHOW WHERE WE TAKE THE PERSONAL CONFUSER AND DEMYSTIFY IT.

>> Leo: WE SHOW YOU HOW YOU CAN GET THE MOST OUT OF IT, AND WE HAVE SOME FUN WHILE WE'RE DOING IT, THANKS MOSTLY TO THESE TWO HERE, AMBER MacARTHUR AND ANDY WALKER, OUR CALL FOR HELPETTES.

>> Amber: YEP!

>> Leo: YEAH.

>> Andy: YES, WE ARE.

>> Leo: ANDY, I SAW YOU RUNNING LAST NIGHT.

>> Andy: DID YOU?

>> Leo: I SAW YOU. I WAVED, BUT YOU WERE INTENT. AND I SEE YOUR HAIR, YOU HAVEN'T CHANGED IT SINCE THEN.

>> Amber: (Laughing) IT'S THE WIND.

>> Andy: IT'S VERY WINDBLOWN.

>> Leo: THE WIND BLOWING IN HIS HAIR!

>> Andy: THAT'S BECAUSE I WAS STEAMING AHEAD OF AMBER.

>> Leo: GOOD, GOOD.

>> Leo: HEY, WE'VE GOT PUSH-PINS -- I'M HAPPY ABOUT THIS -- FOR THE MAP IN THE BACK THERE, SO WHEN PEOPLE CALL, WE CAN PUT A LITTLE PUSH-PIN IN TO SHOW, YOU KNOW, WHERE PEOPLE ARE CALLING FROM. AND SO FAR, WE HAVE ONE IN THE STATES AND MOSTLY IN CANADA, IT LOOKS LIKE.

>> Amber: YEAH, AND ONE IN AUSTRALIA, I THINK.

>> Leo: IS THERE AN AUSTRALIA?

>> Amber: YEAH.

>> Leo: OH, I LOVE THAT!

>> Andy: THAT'S GREAT.

>> Leo: LET'S GET MORE OF THOSE.

>> Amber: YES.

>> Andy: WERE YOU GOOD IN GEOGRAPHY WHEN YOU WENT TO HIGH SCHOOL?

>> Amber: I WAS FAIRLY DECENT.

>> Leo: BECAUSE THIS IS HARD BECAUSE THERE'S NO --

>> Amber: THERE'S NO LINES, BUT THE LINES CAN WORK TO YOUR ADVANTAGE, BASICALLY. (Laughing)

>> Leo: YOU JUST GO -- (Humming)

>> Amber: YEAH.

>> Leo: MAKE UP WHERE YOU'RE GOING. HEY, WE WANT TO THANK -- OH, YOU KNOW, I FORGOT HIS NAME, BUT I KNOW THE NAME OF THE BABY. WE HAD A CALLER THE OTHER DAY WHO TOLD US ABOUT HIS, I THINK, 19-MONTH-OLD BABY GIRL, SARAH. AND I SAID, "SEND US A PICTURE," AND HE DID, AND LOOK AT HER. SHE IS JUST WONDERFUL.

>> Andy: WHAT A DOLL.

>> Leo: ISN'T THAT CUTE?

>> Amber: OH!

>> Leo: ANDY PRINTED THAT OUT FOR US. WHAT IS THAT THAT PRINTED IT OUT? THAT'S NICE.

>> Andy: IT'S AN H.P. WIRELESS PRINTER.

>> Leo: OH, LOOK AT THAT BABY GIRL! (Laughing) THAT IS A SMILE.

>> Amber: OH, IT'S A GREAT SMILE.

>> Leo: OH, THAT IS A SMILE.

>> Amber: SHE HAS GREAT TEETH.

>> Leo: SO YOU KNOW WHAT WE'RE GOING TO DO? WE HAVE OUR BOARD OF FAME BACK BEHIND ME. I'LL PUT IT UP THERE. IN FACT, IF YOU'D LIKE TO SEND US A PICTURE, PLEASE DO, leo@callforhelptv.com, AND WE'LL ADD IT TO OUR BOARD THERE. IN FACT, YOU KNOW WHAT I THINK WE SHOULD DO EVERY DAY IS A PICTURE OF THE DAY.

>> Amber: THAT WOULD BE GREAT.

>> Leo: WE'LL GET A LITTLE FRAME BACK THERE --

>> Amber: YEAH, EXCELLENT.

>> Leo: A GOOD SHOW COMING UP FOR YOU TODAY, SOME GREAT STUFF! ANDY, YOU'RE GOING TO BE SHOWING US HOW TO MAKE M.P.3'S?

>> Andy: YEAH, YEAH, RIPPING THEM FROM C.D.'S. I MEAN EVERYBODY KNOWS THAT, YOU KNOW, IF YOU HAVE A BIG C.D. COLLECTION, YOU CAN ACTUALLY RIP THESE THINGS AND PUT THEM ON YOUR DIGITAL MUSIC PLAYER FOR FREE.

>> Leo: DOES THE WORD "RIP" COME FROM "RIP OFF?" (Laughter)

>> Andy: IF YOU'RE FROM THE R.I.A.A., IT IS, YEAH.

>> Leo: ACTUALLY, IT'S LEGAL TO DO THAT. YOU OWN THE RECORD. YOU SHOULD BE ABLE TO DO THAT.

>> Andy: IT'S VERY USELESS.

>> Leo: THEY TRY TO STOP YOU SOMETIMES. YEAH, ABSOLUTELY. WHAT ARE YOU GOING TO BE DOING FOR US TODAY?

>> Amber: TODAY I'M ACTUALLY GOING TO GIVE SOME TIPS FOR SHOPPING SAFELY ONLINE.

>> Leo: OH, VERY IMPORTANT.

>> Amber: YEAH, SO WITH THE HOLIDAYS COMING UP, IT WILL BE VERY RELEVANT.

>> Leo: BILLIONS OF DOLLARS SPENT LAST YEAR.

>> Amber: YEAH.

>> Leo: I THINK IT ALMOST DOUBLED THE AMOUNT SPENT THE YEAR BEFORE ONLINE, SO IT'S REALLY BECOME -- IT'S ALL I DO NOW, IS SHOP ONLINE.

>> Andy: YEAH, I START MY SHOPPING, YOU KNOW, SIX MINUTES BEFORE MIDNIGHT.

>> Amber: SIX MINUTES! (Laughing)

>> Leo: SO YOU HAVE TO GO ONLINE SHOPPING. ACTUALLY, YEAH, YOU JOIN ME AND MANY OTHER HUSBANDS WHO SPEND CHRISTMAS EVE IN THE STORES. IT'S A BONDING THING.

>> Andy: THAT'S RIGHT.

>> Leo: WE'RE ALL THERE, GOING, "THAT BATTERY-OPERATED SWIZZLE STICK, I KNOW SHE'LL LOVE THAT!" (Laughter)

>> Leo: IT'S KIND OF PATHETIC. ALSO, MR. EXCEL IS HERE!

>> Amber: YEAH, I KNOW!

>> Leo: HE CAME BACK! I'M SO HAPPY!

>> Amber: HE'S GREAT.

>> Leo: WE DIDN'T SCARE HIM AWAY LAST TIME. HE'S GOING TO SHOW US HOW TO HELP PURCHASE A NEW CAR USING EXCEL.

>> Amber: YEAH.

>> Leo: SO ALL THE DETAILS IN YOUR SPREADSHEET. BUT LET'S PUT ANOTHER PUSH-PIN IN THE MAP RIGHT NOW, ANOTHER CALLER.

>> Amber: ALL RIGHT! WE HAVE JOHN ON THE WEBCAM FROM CALGARY, ALBERTA!

>> Leo: ALL RIGHT, LET'S SAY HELLO TO JOHN! (Peaceful guitar music)

>> Leo: AND AS WE DO, LET'S WAVE HELLO TO NICK!

>> Nick: CIAO!

>> Leo: CIAO! (Speaking Italian) OH, HEY, THIS IS GREAT. BASIL'S ON -- ACTUALLY, BASIL WAS OUT. I THINK HE HAD A LITTLE ILLNESS, BUT HE'S DOING FINE, AND HE'LL BE BACK.

>> Andy: IT'S PROBABLY TOO MUCH JAMAICAN RUM?

>> Leo: (In Jamaican accent) MAYBE A LITTLE BIT TOO MUCH JAMAICAN RUM. THAT COULD BE. HELLO, JOHN! HOW ARE YA?

>> John: I'M GOOD. HOW ARE YOU?

>> Leo: I'M GREAT! WELCOME! HOW ARE THINGS IN CALGARY TODAY?

>> John: IT'S A LITTLE CHILLY, BUT IT'S LOOKING GOOD OUTSIDE.

>> Leo: NO SNOWFALL YET?

>> John: NOT YET. WE'LL GET IT, WE'LL GET IT.

>> Leo: AH! YOU GET A LOT OF SNOW.

>> John: THIS LAST WEEK WE HAVE BEEN. FOR SURE, WE DO, YEAH.

>> Andy: THIS IS WRONG.

>> Leo: IT'S WRONG. WE SHOULDN'T HAVE SNOW THIS EARLY IN THE YEAR. WE SHOULD EXPLAIN. WE'RE TAPING IN OCTOBER. THIS WILL AIR IN NOVEMBER. BUT, YEAH, YOU SHOULDN'T HAVE THAT MUCH SNOW BEFORE HALLOWEEN.

>> John: I DON'T KNOW WHY PEOPLE LIVE HERE. IT'S TOO DAMN COLD. (Laughter)

>> Leo: BECAUSE IT'S BEAUTIFUL IN THE SUMMER! JOHN, WHAT CAN I DO FOR YOU TODAY?

>> John: I THINK I HAVE AN EASY ONE FOR YOU. ALL I WANT TO DO IS PERSONALIZE MY COMPUTER SO THAT IT CAN BASICALLY WAKE ME UP IN THE MORNING.

>> Leo: YEAH. \M WAKE ME IN THE MORNING \M\M

>> Leo: AND YOU PROBABLY DON'T WANT IT TO PLAY THAT. (Laughter)

>> Leo: OR YOU COULD!

>> John: MAYBE, MAYBE.

>> Leo: I'LL BE GLAD TO RECORD THAT FOR YOU. BUT YOU PROBABLY WHAT? YOU WANT IT TO HAVE IT PLAY YOUR M.P.3'S OR WHAT DO YOU WANT TO HAVE IT DO?

>> John: YEAH, JUST ANY SONG THAT I'VE EITHER WRITTEN OR THAT I HAVE ON AN M.P.3.

>> Leo: DO YOU WRITE YOUR OWN MUSIC?

>> John: I DO, YEAH.

>> Leo: THAT'S NEAT. WHAT KIND OF MUSIC DO YOU WRITE?

>> John: I GUESS IT'S KIND OF AN INFUSION OF FOLK AND ELECTRONIC KIND OF JUST FUN, WEIRD STUFF.

>> Leo: DO YOU PLAY IT ON THE COMPUTER OR DO YOU PLAY IT WITH REAL INSTRUMENTS? HOW DO YOU DO IT?

>> John: I USE THE COMPUTER, AND I PLAY GUITAR, AND I RECORD ON A -- I ROLL INTO THE S.80, WHICH IS A WORKSTATION.

>> Leo: OH, YOU'RE VERY SERIOUS ABOUT THIS. YOU'VE GOT TO SEND US SOME OF YOUR MUSIC.

>> John: IT'S FUN STUFF. ANYTIME.

>> Leo: WE WOULD LOVE TO PLAY IT. WELL, SEND IT ALONG. WE'LL PLAY IT.

>> John: YEAH?

>> Leo: NOW, AMBER HAD A GREAT FREE FILE OF THE DAY A FEW WEEKS AGO CALLED "COLLEGE ALARM CLOCK" THAT IS AN M.P.3 PLAYER. SO IF YOU HAVE YOUR MUSIC AS AN M.P.3 -- ACTUALLY, I THINK IT'LL ALSO PLAY OTHER --

>> Andy: OFF A C.D.

>> Leo: IT'LL PLAY FROM A C.D. AND MOST OTHER MUSIC FORMATS ON YOUR HARD DRIVE, SO PRETTY MUCH ANYTHING. AND THIS DOES IT BY AN ALARM. BUT NOW HERE'S THE QUESTION. DO YOU TURN YOUR COMPUTER OFF AT NIGHT?

>> John: I DON'T. I LEAVE IT ON. I JUST LOG OUT.

>> Leo: YOU LOG OUT.

>> John: YEAH.

>> Leo: I DON'T THINK THIS WILL RUN IF YOU'RE LOGGED OUT.

>> Amber: I DON'T THINK SO. I THINK YOU HAVE TO STAY LOGGED IN.

>> Leo: I THINK IT NEEDS TO BE RUNNING, BECAUSE ONCE YOU LOG OUT, ALL THE -- YOU CAN SWITCH OUT OF IT, BUT IF YOU LOG OUT OF IT, ALL THE PROGRAMS SHUT DOWN.

>> John: RIGHT.

>> Leo: ANOTHER THING YOU COULD DO IS SHUT DOWN AND, YOU KNOW, WHAT I WOULD DO IS CHECK YOUR BIOS. NOW, I'M GOING TO ACTUALLY RESTART THIS COMPUTER, WHICH IS GOING TO PROBABLY BE A BIG MISTAKE.

>> Amber: (Chuckling)

>> Leo: IF I DO THAT, I WON'T BE ABLE TO HIT "F.," THE BIO START-UP KEY, WILL I, BECAUSE WE'RE ON A SWITCHER? OKAY, SO I CAN'T DO THAT. BUT IF I COULD, I WOULD GET INTO THE BIO SET-UP, YOU KNOW, WHEN YOU FIRST -- YOU KNOW THIS, JOHN. WHEN YOU FIRST START UP THE MACHINE, IT EITHER SAYS HIT "ESCAPE" OR "F.1" OR "DELETE" TO GET INTO THE BIOS SET-UP. MANY MACHINES, CERTAINLY MOST MODERN MACHINES, HAVE A WAKE-UP CAPABILITY, WHERE YOU CAN ACTUALLY SET A TIMER IN THE BIOS, AND THE SYSTEM CLOCK GOES AND, YOU KNOW, WHEN YOU GET UP AT 6:30 A.M., THE MACHINE WOULD ACTUALLY START UP. IF IT DID THAT, YOU WOULD HAVE TO HAVE IT AUTOMATICALLY LOG INTO YOUR ACCOUNT, AND YOU WOULD HAVE TO HAVE THIS COLLEGE ALARM CLOCK BE IN THE START-UP FOLDER SO IT WOULD AUTOMATICALLY START UP. AND THEN IT WOULD SEE WHAT TIME IT IS, AND IT WOULD GO, "OH, LET'S WAKE UP JOHN." YOU PROBABLY WANT TO SET YOUR SYSTEM TO TURN ON MAYBE 10 MINUTES BEFORE YOU ACTUALLY WANTED THE MUSIC TO PLAY.

>> John: YEAH, OKAY.

>> Leo: THAT WOULD BE ANOTHER WAY TO DO IT. IT'S KIND OF AN EXPENSIVE ALARM CLOCK BUT, YOU KNOW, YOU HAVE YOUR OWN MUSIC, SO THAT'S THE WAY TO DO IT.

>> John: WELL, LEO, THE ALARM CLOCK I'M USING NOW IS JUST NOT DOING IT.

>> Leo: YEAH. WE BOUGHT -- YOU KNOW, I DON'T WANT GIVE THIS PRODUCT A PLUG, BECAUSE I THINK IT'S TOO EXPENSIVE. BUT, YOU KNOW, THEY DO SOUND GREAT, THE BOSE WAVE RADIOS. AND THEY HAVE A NEW ONE THAT WILL PLAY M.P.3 C.D.'S, AND WHEN I SAW THAT, I BOUGHT IT.

>> Leo: IT'S TOO EXPENSIVE, $500 U.S. IT'S WAY TOO EXPENSIVE FOR A CLOCK RADIO. BUT IT HAS AN ALARM CLOCK, AND IT WILL GO OFF, AND IT WILL PLAY YOUR BURNED M.P.3 C.D.'S. SO I BURNED MY WIFE, YOU KNOW, A COUNTRY C.D. THAT HAS LIKE, YOU KNOW, 100 COUNTRY -- YOU KNOW, FIVE OR SIX ALBUMS ON IT, A CLASSICAL C.D. AND A SWING/JAZZ C.D. AND SO SHE JUST PUTS THAT IN THERE, SETS THE ALARM, AND THEN THOSE ARE WHAT PLAY. SO YOU COULD ALSO DO THAT.

>> Andy: SONY HAS ABOUT $100, $150 --

>> Leo: DREAM MACHINE?

>> Andy: YEAH, THAT ACTUALLY PLAYS M.P.3'S. I BOUGHT ONE FOR MY SISTER FOR HER BIRTHDAY RECENTLY.

>> Leo: YEAH, THAT'S KIND OF A NICE WAY TO GO, TOO. (Unclear)

>> Andy: BUT YOU KNOW WHAT YOU COULD DO ACTUALLY, LEO? DO YOU HAVE A LAPTOP?

>> Leo: HAVE YOU GOT A LAPTOP, JOHN?

>> John: NO, I DON'T.

>> Andy: YOU DON'T, OKAY. BECAUSE I USE MY LAPTOP. I USED IT TO WAKE UP THIS MORNING.

>> Leo: YOU USE IT AS AN ALARM CLOCK?

>> Andy: YEAH, AND I JUST TURN THE SCREEN SAVER ON TO BLANK, AND THEN I FACE IT AGAINST THE WALL, AND I SLIGHTLY CLOSE IT SO IT DOESN'T POWER DOWN. I MEAN IT'S A HIGHLY IMPROVISED EXPENSIVE ALARM CLOCK, BUT IT'S GREAT TO BASICALLY USE THIS PROGRAM, AS YOU SAID, TO --

>> Leo: IS THAT WHAT YOU USE, COLLEGE ALARM CLOCK?

>> Andy: YEAH, YEAH, AND I TOOK M.P.3'S OR C.D.'S OR WHATEVER.

>> Leo: WELL, ONE MORE THING I'M GOING TO TELL YOU. (Laughing) AS LONG AS WE'RE TALKING! I USED MY iPOD THIS MORNING TO GET UP. AND WHAT I DO, THE iPOD HAS AN ALARM CLOCK FEATURE IN IT, AND I BOUGHT THE ALTECH LANSING STAND-ALONE SPEAKERS. YOU PLUG THE iPOD INTO IT. THE iPOD'S SLEEPING. IT'S OFF, AND IT GOES OFF AT A TIME, AND IT'LL PLAY ANY PLAYLIST THAT YOU CHOOSE. AND SO I WAKE UP TO BEAUTIFUL CLASSICAL MUSIC, AND I HAVE IT LOW, SO IT'S NOT REAL LOUD, BUT IT'S RIGHT NEXT TO ME. AND THAT'S A GREAT ALARM CLOCK. IT'S THE BEST ALARM CLOCK I'VE EVER HAD.

>> Andy: THE CLASSICAL LIKE, WHAT, METALLICA?

>> Leo: METALLICA.

>> Amber: (Laughing) METALLICA!

>> Leo: HOW DID YOU KNOW? YOU'RE EXACTLY RIGHT, YEAH. (Sound of cuckoo clock)

>> Leo: YES, THAT'S ME, CUCKOO-CUCKOO. JOHN, IS THAT MORE THAN ENOUGH PROBABLY, HUH?

>> John: THAT IS MORE THAN ENOUGH. (Laughter)

>> Leo: JOHN, I'M REALLY GLAD YOU CALLED. PLEASE DO SEND US YOUR MUSIC.

>> John: IF THERE'S A WAY I WILL.

>> Leo: YEAH, JUST E-MAIL IT OR SOMETHING, AND WE'D LOVE TO HEAR IT.

>> John: OKAY.

>> Leo: AND WE'LL PLAY IT. WE'LL GIVE YOU CREDIT.

>> John: OH, THANK YOU SO MUCH FOR BEING THERE.

>> Leo: IT'S OUR PLEASURE.

>> Leo: THANK YOU FOR CALLING. TAKE CARE.

>> John: YOU TOO.

>> Leo: STAY WARM. ARE YOU LOOKING TO BUY A CAR?

>> Leo: GOOD NEWS -- MR. EXCEL IS GOING TO SHOW YOU HOW YOU CAN USE A SPREADSHEET TO MAKE THE MATH AND FINANCING DECISIONS A LITTLE EASIER. HE'S BACK RIGHT AFTER THIS. STAY HERE. (Peaceful guitar music)

>> Man: WHAT IF THIS IS A DREAM?

>> Leo: THAT'S GREAT. BILL JELEN JOINS US AGAIN TODAY. HE'S GOING TO -- MR. EXCEL, HE'S GOING TO FEATURE SOME EXCEL FORMULAS TO HELP YOU DETERMINE WHETHER YOU CAN REALLY AFFORD THAT SLICK C.D. CHANGER ON YOUR NEW S.U.V. OR WHETHER YOU'RE MORE IN THE MARKET FOR A CAR WITH A FEW MORE CLICKS AND AN OLD CASSETTE DECK. WELCOME BACK, BILL. IT'S GOOD TO HAVE YOU. AND BY THE WAY, CONGRATULATIONS. ALL OF THE HOLY MACRO BOOKS ARE NOW AVAILABLE IN CANADA AT INDIGO AND CHAPTERS BOOKSTORES.

>> Bill: THAT'S RIGHT.

>> Leo: THIS IS, OF COURSE, MR. EXCEL ON EXCEL, WHICH WE LOVE AND RECOMMEND, BUT LET ME SHOW YOU. IT'S THE WHOLE SERIES -- KATHY JACOBS ON POWER POINT, YOU'VE GOT GROVER PARK GEORGE ON ACCESS, YOU'VE GOT BILL AND KATHY AGAIN ON LIFE ON ONE NOTE, (PROBABLY THE ONLY PERSON IN THE WORLD WHO KNOWS HOW TO USE ONE NOTE AND EXCEL TOGETHER, SO THAT'S GOOD IF YOU'RE TRYING TO DO THAT), AND LINK 'EM UP, STEPHEN J. LINK ON OUTLOOK, AND THEN FINALLY DREAMBOAT ANNIE, ANNIE TROY, ON WORD. THESE ARE GREAT BOOKS, AND YOU CAN LOOK FOR THEM AT YOUR LOCAL CHAPTERS AND INDIGO BOOKSTORES.

>> Bill: THAT'S RIGHT.

>> Leo: SO THAT'S REALLY GREAT! I'M GLAD TO SEE THAT! ALL OF THEM ARE GOOD, REALLY, REALLY USEFUL. YOU FOCUS REALLY ON DOING STUFF, WHICH IS WHAT I LIKE ABOUT YOUR BOOKS.

>> Bill: THAT'S RIGHT. IT TEACHES PEOPLE HOW TO GET INTO, YOU KNOW, THE REAL POWER OF EXCEL OR ANY OF THE OFFICE PRODUCTS.

>> Leo: AND IT'S VERY STEP-BY-STEP. I MEAN IF YOU LOOK, IT'S VERY STEP-BY-STEP. IT SAYS, "HERE'S HOW YOU DO IT," WITH LOTS OF SCREEN SHOTS. SO IT REALLY COULDN'T BE EASIER. WELL, LET'S DO SOME STEP-BY-STEP! I WANT TO BUY A NEW CAR!

>> Bill: FANTASTIC!

>> Leo: CAN I AFFORD THAT HUMMER?

>> Bill: YES, THAT'S THE BIG QUESTION -- CAN YOU AFFORD THE HUMMER?

>> Leo: CAN I PUT GAS PRICES IN THERE, TOO? (Laughing)

>> Bill: EVERYONE KNOWS HOW TO USE EXCEL TO TOTAL AND SUM AND AVERAGE, BUT THERE'S HUNDREDS OF FUNCTIONS AVAILABLE IN THERE, LEO, AND ONE OF THEM IS A FUNCTION THAT WILL HELP YOU CREATE, CALCULATE LOAN PAYMENTS, ALL RIGHT?

>> Bill: NOW, YOU KNOW, WITH ALL THOSE HUNDREDS OF FUNCTIONS, I CAN NEVER REMEMBER EXACTLY THE ORDER OF THE ARGUMENTS TO MAKE IT WORK, SO I SET UP A SPREADSHEET HERE WITH THE PRICE OF THE CAR, THE TERM, THE NUMBER OF MONTHS OF THE LOAN, AND THE RATE.

>> Leo: AND THE PICTURE OF THE CAR TO GIVE YOU INSPIRATION. (Laughing)

>> Bill: THAT'S RIGHT, YEAH, THIS NEW CHEAP LIBERTY THAT I WANT TO BUY. (Laughter)

>> Leo: SO THERE'S THE PRICE, THE TERM, AND THAT'S 60 MONTHS, OF COURSE, AND THE RATE.

>> Bill: AND RATE. AND I DO HAPPEN TO REMEMBER THAT THE FUNCTION THAT I NEED IS THE PAYMENT FUNCTION, THE P.M.T. FUNCTION.

>> Leo: RIGHT.

>> Bill: SO I START TO ENTER THAT FUNCTION. AND IT'S NICE. IN THE NEW VERSION OF EXCEL, THEY GIVE YOU THIS LITTLE TOOL TIP THAT SHOWS YOU "RATE, nper, pw, (fv)." BUT WHAT DO THOSE MEAN?

>> Leo: RIGHT. AND THE MINUTE YOU START CLICKING AROUND, YOU'RE GOING TO LOSE THAT, TOO.

>> Bill: YOU'RE GOING TO LOSE THAT. SO HERE'S THE GREAT TRICK. ONCE YOU GET THE OPENING PARENTHESES THERE, HIT "CONTROL/A."

>> Leo: "CONTROL/A."

>> Bill: AND IT BRINGS UP A WIZARD SPECIFIC FOR THAT FUNCTION.

>> Leo: OH, THAT'S NICE.

>> Bill: AND IT'S BEAUTIFUL. AS YOU CLICK IN IN THE RATE, IT TELLS YOU RIGHT HERE IT'S THE INTEREST RATE FOR THE PERIOD FOR THE LOAN, 6% DIVIDED BY FOUR. ALL RIGHT, SO IN OUR CASE, THE CELL WE NEED IS B4, THE RATE, DIVIDED BY 12, BECAUSE IT'S A MONTHLY RATE.

>> Leo: RIGHT.

>> Bill: AND THEN I CLICK INTO THE NUMBER OF PERIODS, AND IT SAYS THIS IS THE TOTAL NUMBER OF PAYMENTS FOR THE LOAN. THAT'S A LOT BETTER TO SEE IN ENGLISH, THE TOTAL NUMBER OF PAYMENTS.

>> Leo: LET'S GO TO YOUR TERM THERE.

>> Bill: 60. AND THEN THE PRESENT VALUE, THAT'S THE PRICE OF THE CAR, B2. AND THEN I HIT "ENTER," AND IT TELLS ME THAT IT'S GOING TO BE $567.36 A MONTH.

>> Leo: I CAN AFFORD THAT!

>> Bill: I CAN'T!

>> Leo: (Laughing)

>> Bill: SHOOT! WHAT ARE WE GONNA DO?

>> Leo: BETTER GET A DIFFERENT CAR.

>> Bill: WELL, THE BEAUTIFUL THING ABOUT EXCEL IS IT CAN BE USED TO DO A LOT OF SCENARIOS. SO I'M GOING TO COPY THESE FORMULAS THAT WE HAVE SET UP, COPY THEM OVER.

>> Leo: NOW, HOW DID YOU DO THAT? YOU PRESSED A KEY OR ANYTHING?

>> Bill: I HIGHLIGHTED THE CELLS, AND THEN I GRABBED THE FILL HANDLE -- THE FILL HANDLE IS THIS LITTLE BLACK SQUARE IN THE RIGHT HAND CORNER -- AND DRAGGED IT.

>> Leo: OH, THAT WAS EASY. AND THAT JUST DUPLICATED IT ACROSS THE BOARD.

>> Bill: IT DID, ALTHOUGH EXCEL IS KIND OF CRAZY HERE. THEY BUMPED MY INTEREST RATE UP, BUT WE'LL MAKE IT BACK. SO WE HAVE FOUR DIFFERENT SCENARIOS NOW. AND MAYBE WHAT I CAN DO IS SAY, "WELL, WHAT IF I GO TO 66 MONTHS?" $522.

>> Leo: OH, THERE'S THE PAYMENT. IT AUTOMATICALLY CHANGES.

>> Bill: FOR 72 MONTHS, IT'S $485.

>> Leo: NOW I CAN AFFORD IT THERE.

>> Bill: YEAH, WE'RE STARTING TO GET THERE. OR YOU CAN CHANGE THE PRICE OR THE TERM OR INTEREST RATE. BUT WHAT IF YOU SAY, "WELL, I REALLY WANT TO GET A $495 PAYMENT?" YOU COULD SIT HERE AND PUT NUMBERS IN ALL DAY.

>> Leo: YEAH, HOW DO YOU DO THAT?

>> Bill: ALL RIGHT, THERE'S A GREAT THING IN EXCEL CALLED "GOAL SEEK." SO I'M GOING TO START HERE WITH MY PAYMENT NUMBER AND GO TO "TOOLS/GOAL SEEK" AND SAY THAT I WANT TO SET CELL E5 EQUAL TO A VALUE OF $495 BY CHANGING CELL, LET'S SAY, E2.

>> Leo: CHANGE THE PRICE.

>> Bill: SO WHEN I GO TO THE DEALERSHIP, I KNOW I NEED TO TALK HIM DOWN TO...

>> Leo: LOOK AT THAT!

>> Bill: $25,977.

>> Leo: WOW, THAT'S REALLY COOL.

>> Bill: GOAL SEEK.

>> Leo: GOAL SEEK.

>> Bill: GOAL SEEK. AND ON THE SHOW NOTES, WE EVEN HAVE A BONUS FILE THAT YOU CAN GET THE AMORTIZATION SCHEDULE FOR THE --

>> Leo: SO TO SEE EACH MONTH HOW MUCH YOU'RE PAYING --

>> Bill: EXACTLY, AND HOW MUCH YOU OWE.

>> Leo: VERY COOL!

>> Leo: SO THERE'S SOME REALLY GOOD TECHNIQUES THERE -- THE FORMULA WIZARD, WHICH IS REALLY HANDY, DRAGGING TO COPY THE ROWS ACROSS THERE.

>> Bill: THAT'S RIGHT. AND THEN THE GOAL SEEK, WHICH IS ON THIS TOOLS MENU.

>> Leo: YEAH, VERY COOL STUFF.

>> Bill: THAT FUNCTION WIZARD IS REALLY -- THAT'S THE KEY IF YOU CAN'T REMEMBER HOW TO USE THE FUNCTION.

>> Leo: AND IT WORKS FOR EVERY FUNCTION, RIGHT? AND IT'S NOT JUST THAT. (Unclear)

>> Bill: SO START TO TYPE THE FUNCTION, HIT "CONTROL/A.," AND IT'LL WALK YOU RIGHT THROUGH IT.

>> Leo: NOW YOU KNOW WHY THEY CALL HIM MR. EXCEL. BILL ANSWERS MORE THAN 30,000 QUESTIONS EACH YEAR FOR FREE. THAT'S MORE THAN I DO.

>> Bill: (Chuckling)

>> Leo: HOW DOES HE DO IT? IT'S ON HIS WEBSITE, mrexcel.com. CHECK IT OUT.

>> Leo: FOR MORE DETAILS ABOUT THE TIPS HE FEATURED TODAY, OF COURSE, WE'VE GOT THEM ON OUR WEBSITE, callforhelptv.com. MORE OF YOUR CALLS COMING UP RIGHT AFTER THIS SHORT PAUSE. DON'T FORGET THE BOOKS AT CHAPTERS AND INDIGO. WOW, THAT WAS GREAT!

>> Leo: WELCOME BACK TO CALL FOR HELP. WE'D LIKE TO HELP YOU DIG OUT OF YOUR TECH-RELATED PITS. (Laughter)

>> Leo: PASS ME MY HARD HAT AND SHOVEL. IT'S TIME FOR ANOTHER CALL. AMBER MacARTHUR, HAVE YOU GOT ONE FOR ME?

>> Amber: YEAH, WE HAVE NEIL FROM HALIFAX, NOVA SCOTIA, ON THE LINE.

>> Leo: OH, WE ALREADY HAVE A PIN IN HALIFAX.

>> Amber: YEAH, WE HAVE A PIN IN HALIFAX.

>> Leo: WE GET A LOT OF CALLS FROM HALIFAX.

>> Amber: WE DO, A LOT OF CALLS FROM THE EAST COAST.

>> Leo: SO WE CAN'T PUT PINS IN EVERY TIME BECAUSE IT WOULD BE TOO CROWDED.

>> Amber: A LITTLE TOO MANY. (Both laughing)

>> Leo: ALL RIGHT. NEIL, I THINK WE HIT HALIFAX PRETTY WELL ON THAT ONE.

>> Amber: YEAH.

>> Leo: HI, NEIL. WELCOME TO THE SHOW.

>> Neil: HI. HOW ARE YOU?

>> Leo: I'M DOING GREAT.

>> Leo: THANKS FOR CALLING IN.

>> Neil: OH, I'M GLAD YOU NOTICED THAT WE GET A LOT OF CALLS FROM NOVA SCOTIA. I'VE BEEN NOTICING THAT MYSELF.

>> Leo: ISN'T THAT GREAT?

>> Neil: YOU SHOULD HAVE MADE YOUR BASE IN HALIFAX INSTEAD OF TORONTO.

>> Amber: (Laughing) YEAH.

>> Leo: I THINK SO. I KNOW ONE PERSON OVER HERE WHO WOULD BE VERY HAPPY ABOUT THAT. AMBER GREW UP ON PRINCE EDWARD ISLAND, SO SHE'S AN EASTERNER.

>> Neil: YEAH, THAT'S GREAT.

>> Leo: YEAH. WHAT CAN I DO FOR YOU, NEIL?

>> Neil: WELL, I GUESS IT'S A COMBINATION OF LITTLE PROBLEMS THAT END UP BEING ONE BIG ONE FOR ME.

>> Leo: OKAY.

>> Neil: 1) I'M ON A DIAL-UP CONNECTION.

>> Leo: MM-HMM?

>> Neil: I HAVE WINDOWS X.P., AND I, OF COURSE, DO ALL THE PROPER UPDATING.

>> Leo: YEAH, GOOD.

>> Neil: WHICH BEING ON DIAL-UP --

>> Leo: IT TAKES FOREVER.

>> Neil: IT TAKES A LONG TIME.

>> Leo: YEAH.

>> Neil: AND THE OTHER PROBLEM I HAVE IS I LIKE TO REFORMAT MY COMPUTER EVERY FEW MONTHS JUST TO CLEAN UP THE GARBAGE.

>> Leo: I THINK THAT'S A GREAT THING TO DO. AND, YOU KNOW, A LOT OF TIMES WE'LL HAVE PEOPLE CALL IN AND SAY, "IT'S SLOW..." AND REALLY, I WANT TO TELL THEM, "BACK UP AND REFORMAT." BUT THAT'S SUCH A BIG PROJECT, I HATE TO SAY THAT, SO WE USUALLY TRY TO FIND OTHER ANSWERS. BUT THE TRUTH IS, JUST BETWEEN YOU AND ME, AND I THINK YOU KNOW THIS, NEIL, THE BEST THING TO DO IS TO START OVER.

>> Neil: YEAH, IT SORT OF CLEANS UP THE OLD -- WELL, I DO A LOT OF INSTALLING AND UNINSTALLING. I'M SORT OF A BIT OF A GAMER, AND THINGS BUILD UP.

>> Leo: YEAH, IT'S THE ONLY WAY REALLY TO CLEAN THAT UP.

>> Neil: YEAH. THE OTHER PROBLEM IS MY INSTALLATION DISK FOR X.P. IS A COUPLE OF YEARS OLD, SO EVERY TIME I REINSTALL, THAT MEANS I HAVE TO LOG ON, AND I'VE GOTTA GO 48 HOURS OF DOWNLOADING UPDATES.

>> Leo: (Laughing) OH, GOSH! WELL, ONE THING WE CAN DO IS WE CAN CREATE A MORE UP-TO-DATE DISK FOR YOU.

>> Neil: RIGHT.

>> Leo: IN OTHER WORDS, WE CAN SLIPSTREAM INTO YOUR WINDOWS INSTALL DISK AND MAKE A NEW ONE THAT HAS SERVICE PACK 2 AND THE UPDATES INSTALLED INTO IT, WHICH I THINK WOULD BE HELPFUL, RIGHT?

>> Neil: YEAH!

>> Leo: IN OTHER WORDS, MAKE YOURSELF A NEW INSTALL DISK. I'LL PUT THE LINKS IN OUR SHOW NOTES. I ACTUALLY HAVE THE INSTRUCTIONS HERE -- THIS IS FOR MY RADIO SHOW -- ON SLIPSTREAMING BOOTABLE WINDOWS X.P. WITH S.P.2. AND THERE'S A PROGRAM THAT YOU USE TO DO THIS CALLED nLITE, AND WE'LL GO HERE.

>> Leo: IT'S nuhi.msfn.org. AGAIN, WE'LL HAVE TO PUT THIS IN THE SHOW NOTES.

>> Neil: YEAH, RIGHT.

>> Leo: BUT THIS WILL ALLOW YOU TO TAKE YOUR EXISTING OLD X.P. INSTALL DISK AND AND MERGE THE UPDATE INTO IT SO THAT YOU NOW HAVE -- AND YOU CAN MERGE AS MANY UPDATES AS YOU WANT, UP TO THE POINT OBVIOUSLY WHERE YOU ARE TODAY. YOU CAN'T DO FUTURE UPDATES YET.

>> Neil: YEAH, RIGHT.

>> Leo: SO THAT WILL HELP YOU. NOW, OF COURSE, THERE'S A COUPLE OF THINGS TO DO. FIRST OF ALL, YOU CAN'T DO IT UNLESS YOU HAVE THE STAND-ALONE UPDATES, SO THAT'S IMPORTANT.

>> Neil: OKAY, SO HOW DO I DO THAT?

>> Leo: AND I'LL SHOW YOU HOW TO DO THAT.

>> Neil: OKAY.

>> Leo: THE FIRST THING YOU WANT TO DO IS PROBABLY -- THIS YOU CAN GET, SINCE YOU'RE ON DIAL-UP -- YOU CAN DOWNLOAD THE FULL 272 MEGABYTE S.P.2, AND BY THE WAY, THAT GETS YOU RIGHT UP UNTIL AUGUST 2004.

>> Neil: OKAY, WELL, I'VE ALREADY DONE THAT.

>> Leo: OH, GOOD. SO YOU HAVE THAT. FOR THOSE WHO DON'T WANT TO, WE'VE GOT -- MIKEY JUST SENT FOR THIS. THIS IS ABSOLUTELY FREE. MICROSOFT WILL SEND YOU THE DISK, NO CHARGE FOR SHIPPING OR ANYTHING, AND THIS IS IT. THAT'S THE FULL 272 MEGABYTE SERVICE PACK 2.

>> Neil: OH, GREAT.

>> Leo: SO ONCE YOU HAVE THAT AND YOUR COPY OF X.P., WHICH IS THE ONE THAT CAME OUT A COUPLE YEARS AGO, YOU NOW HAVE TO TWO DISKS THAT WILL GET YOU UP TO AUGUST 2004.

>> Neil: AH!

>> Leo: BUT YOU STILL HAVE THESE OTHER UPDATES, AND AS YOU'VE ALREADY NOTED, ONCE YOU DO WINDOWS -- WHEN YOU DO A WINDOWS UPDATE, IT DOESN'T KEEP A COPY OF THE INSTALLER FILE ON THERE.

>> Neil: RIGHT. YOU JUST LOG ON AND PRESS "INSTALL" AND --

>> Leo: YEAH, AND THERE'S NO GOING BACK.

>> Neil: -- WALK AWAY, RIGHT.

>> Leo: SO YOU CAN CHANGE HOW WINDOWS UPDATE WORKS. LET'S GO TO WINDOWS UPDATE, AND I'LL SHOW YOU HOW TO DO THAT. AND THIS WILL ALLOW YOU TO SAVE EACH UPDATE. AND THIS IS REALLY FOR -- THE SAME THING AS DOWNLOADING THIS S.P.2, IT'S FOR SYSTEM ADMINISTRATORS WHO ARE INSTALLING THIS ON MORE THAN ONE SYSTEM OR, AS IN YOUR CASE, INSTALLING THEM MORE THAN ONE TIME. SO WHAT YOU'RE GOING TO DO IS YOU'RE GOING TO GO TO WINDOWS UPDATE, AND YOU'RE GOING TO CLICK "ADMINISTRATOR OPTIONS," BECAUSE THAT'S NOW WHAT YOU ARE. YOU'RE AN ADMINISTRATOR. I'M PROMOTING YOU, NEIL.

>> Neil: (Laughing)

>> Leo: YOU'RE AN ADMINISTRATOR. SO WHAT YOU ACTUALLY WANT TO DO IS SEE THE WINDOWS UPDATE CATALOGUE, AND WHAT THAT IS IS ACTUALLY A DOWNLOAD CATALOGUE OF ALL OF THE UPDATES EVER SHIPPED, AND YOU CAN DOWNLOAD EACH OF THEM AS INDIVIDUAL INSTALLER FILES.

>> Neil: ALL RIGHT, OKAY.

>> Leo: SO YOU'RE GOING TO CHOOSE THE OPERATING SYSTEM. AND YOU CAN SEE AGAIN, IT'S NOT UPDATE, IT'S NOT WINDOWS UPDATE, BECAUSE I COULD CHOOSE AN OPERATING SYSTEM I'M NOT ACTUALLY RUNNING, LIKE THE 64-BIT WINDOWS 2003 SERVER, YOU KNOW.

>> Neil: MM-HMM.

>> Leo: SO THIS ALLOWS YOU TO DOWNLOAD UPDATES FOR ANY VERSION OF WINDOWS.

>> Neil: OH, GREAT.

>> Leo: AND YOU CAN DO THE INDIVIDUAL UPDATES ONE BY ONE. IF YOU WANT TO CHANGE THIS PERMANENTLY, YOU CAN ACTUALLY CHANGE YOUR --

>> Neil: CONFIGURATIONS.

>> Leo: -- YOUR CONFIGURATIONS SO THAT YOU SEE THIS ALL THE TIME.

>> Neil: AH!

>> Leo: BUT, YOU KNOW, FRANKLY, THIS IS THE KEY IS TO GO TO THE ADMINISTRATOR PART OF WINDOWS UPDATE, AND THEN YOU CAN GET THE WINDOWS UPDATE CATALOGUE. THAT'S WHAT YOU WANT.

>> Neil: OKAY, SO I CAN DOWNLOAD OTHER VERSIONS AND THEN GET MY FAMILY AND FRIENDS TO UPDATE AS WELL.

>> Leo: EXACTLY. YOU CAN BURN THEM ONTO A C.D., AND YOU WILL BE A GOD TO THEM, NEIL.

>> Neil: (Laughing)

>> Leo: AND THEN YOU ONLY HAVE TO DOWNLOAD IT ONCE. SO A COUPLE OF THINGS -- FIRST OF ALL, I WOULD SLIPSTREAM S.P.2 INTO YOUR EXISTING INSTALL DISK AND MAKE A NEW INSTALL DISK THAT WILL INCLUDE S.P.2, AND THEN I WOULD START DOWNLOADING, STARTING IN SEPTEMBER.

>> Leo: SO THERE'S BEEN TWO UPDATES NOW SINCE S.P.2 SHIPPED. THEY DO IT MONTHLY NOW -- SEPTEMBER UPDATE AND OCTOBER UPDATE. I WOULD GET THOSE TWO. YOU COULD SLIPSTREAM THOSE AS WELL AND GET IT RIGHT UP TO DATE, AND THEN YOU'LL HAVE TO DOWNLOAD THE INDIVIDUAL LITTLE ONES EACH TIME.

>> Neil: OKAY!

>> Leo: OKAY?

>> Neil: THAT SOUNDS GOOD BECAUSE, YOU KNOW, IT'S A LOT OF DOWNLOADING IF YOU REFORMAT ALL THE TIME.

>> Leo: YEAH, YOU DON'T WANT TO HAVE TO DO IT MORE THAN ONCE, ESPECIALLY ON DIAL-UP. SO I'LL MAKE SURE THAT WE GET IN THE SHOW NOTES THE LINKS THAT YOU NEED AND SO FORTH AND SO ON. BUT THE KEY THING TO REMEMBER, AND I KNOW YOU CAN'T SEE THIS RIGHT NOW, SO YOU'RE KIND OF TRYING TO HEAR IT AND REMEMBER IT.

>> Leo: THE KEY THING TO REMEMBER IS WHEN YOU GO TO WINDOWS UPDATE, ON THE LEFT YOU'LL SEE OTHER OPTIONS, AND YOU WANT TO CLICK "ADMINISTRATOR OPTIONS" SO THAT YOU CAN THEN SEE THE WINDOWS UPDATE CATALOGUE.

>> Neil: GOOD!

>> Leo: OKAY!

>> Neil: THAT SOUNDS GREAT.

>> Leo: HEY, THANK YOU FOR CALLING, NEIL.

>> Neil: THANK YOU VERY MUCH.

>> Leo: YOU'RE VERY WELCOME. TAKE CARE.

>> Neil: YOU TOO, BYE.

>> Leo: THAT'S A VERY HANDY THING TO KNOW. IN FACT, SEE, NORMALLY WINDOWS UPDATE LOOKS AT YOUR SYSTEM AND SAYS HERE WHAT YOU NEED. THIS ALLOWS YOU TO GET ANYTHING FOR ANY OTHER OPERATING SYSTEM ANY TIME, WHETHER YOU NEED IT OR NOT. SO WHAT WE WOULD PROBABLY DO IS GO DOWN TO --

>> Leo: IF WE'VE ALREADY INSTALLED S.P.2, WE'D CLICK "SEARCH" FOR WINDOWS X.P. S.P.2, AND IT'LL SHOW US ALL THE SERVICE PACKS SINCE S.P.2 HAS COME OUT, WHICH IS QUITE A FEW. (Chuckling) IN OCTOBER, MICROSOFT FIXED 21 SEPARATE FLAWS, AND THAT JUST SHOWS YOU HOW MANY FLAWS THERE ARE, EVEN NOW AFTER SERVICE PACK 2. IT'S VERY IMPORTANT THAT YOU CONTINUE TO UPDATE. THESE ALL CAME OUT SINCE SERVICE PACK 2. PRETTY AMAZING, HUH?

>> Andy: WOW.

>> Leo: 28 TOTAL.

>> Andy: S.P.3.

>> Leo: S.P.3 ANY DAY NOW. (Laughter)

>> Leo: BY THE WAY, S.P., THE SERVICE PACKS, ROLL UP ALL THE UPDATES UP TO THE POINT THAT THEY WERE RELEASED, SO YOU ONLY NEED THAT ONE THING. SIT TIGHT AND THINK OF THE RIGHT ANSWER TO OUR TECH QUIZ OF THE DAY. TODAY WE ARE ASKING THE FOLLOWING QUESTION.

>> Leo: GET IT RIGHT, AND YOU GET A CHANCE TO WIN A NICE PRIZE FROM CALL FOR HELP. WHAT IS FLAMING? (Theme plays: Funky instrumental)

>> Leo: I MEAN IN E-MAIL, I'M TALKING ABOUT. (Laughter)

>> Leo: A MESSAGE INCITING CONTROVERSY, LIGHTING YOUR MONITOR ON FIRE, ERASING SOMEONE'S HARD DRIVE OR INCINERATING YOUR WINDOWS 98 P.C., WHAT PATRICK NORTON DID MORE THAN ONCE. WE'LL BE RIGHT BACK WITH THE ANSWER. YOU STAY RIGHT HERE. (Fire truck siren wailing)

>> Leo: THERE'S SO MUCH INFORMATION OUT THERE ABOUT HOW TO PROTECT YOURSELF ON THE WEB AND THE HORROR STORIES ABOUT WHAT HAPPENS IF YOU DON'T, SO HOW DO YOU KNOW WHO TO TRUST? WELL, AMBER FOUND A SITE THAT WILL HELP BEGINNERS AND EXPERIENCED SURFERS UNDERSTAND WHAT IT TAKES TO STAY SAFE ONLINE.

>> Amber: EXACTLY. THIS SITE IS CALLED getnetwise.org.

>> Leo: OH, I LOVE THIS SITE!

>> Amber: YEAH, OKAY, SO YOU KNOW ABOUT IT. THAT'S GREAT. AND THE INTERNET EDUCATION FOUNDATION IS BEHIND THE SITE.

>> Leo: YES, IT'S A NON-PROFIT GROUP. IT'S PEOPLE LIKE A.O.L. --

>> Amber: EXACTLY.

>> Amber: AMAZON, MICROSOFT, YOU KNOW, THERE'S A BUNCH OF DIFFERENT GROUPS BEHIND IT, SO YOU REALLY CAN TRUST THE INFORMATION THAT THEY PUT UP HERE. SO THERE'S A TON OF INFORMATION IN THE SITE, SO TODAY WE'RE ACTUALLY GOING TO FOCUS ON SAFE ONLINE SHOPPING AND GO THROUGH THE TOP TIPS TO STAY SAFE ONLINE. WE'RE GOING TO WATCH A LITTLE BIT OF A VIDEO AS WELL.

>> Leo: OH, WOW!

>> Amber: YEAH, BECAUSE THEY HAVE VIDEO TUTORIALS ON THEIR SITE TO TALK TO YOU ABOUT HOW TO STAY SAFE. OKAY, SO THERE'S FOUR TIPS FOR STAYING SAFE ONLINE WHEN YOU'RE SHOPPING.

>> Amber: THE FIRST ONE IS TO KNOW WHO YOU'RE BUYING FROM. THIS IS A REALLY, REALLY IMPORTANT TIP, AND IF YOU GO TO THE SITE, THEY'LL HAVE A LIST OF THINGS TO WATCH OUT FOR. YOU HAVE TO DEAL WITH REPUTABLE COMPANIES.

>> Amber: SO DEAL WITH COMPANIES YOU'VE HEARD OF A LOT, LIKE AMAZON AND SOME OF THE BIGGER COMPANIES. YOU KNOW YOU CAN PROBABLY TRUST THEM. AND ALSO CHECK OUT THEIR WEBSITE PRIVACY POLICIES. THAT'S VERY IMPORTANT. AND ONE THING YOU CAN DO, TOO, IS CHECK OUT, AS FAR AS THE "CONTACT US" ADDRESS OR AN ADDRESS YOU MAY BE SHIPPING TO, MAKE SURE IT'S NOT A P.O. BOX. MAKE SURE THEY ACTUALLY HAVE A PHYSICAL ADDRESS. SO THAT'S A REALLY, REALLY IMPORTANT THING TO DO.

>> Amber: THE SECOND TIP IS TO MAKE SURE YOUR PURCHASES ARE SECURE. MAKE SURE THAT THEY HAVE ANY KIND OF PRIVACY POLICY POSTED, AS WELL AS MAKE SURE THAT YOUR PASSWORDS ARE UNIQUE PASSWORDS. THIS IS REALLY, REALLY IMPORTANT.

>> Leo: SEE, I'M BAD. I USE THE SAME PASSWORD FOR EVERYBODY.

>> Amber: YEAH, I KNOW. IT'S IMPORTANT. I HAVE A HABIT OF DOING THAT AS WELL.

>> Leo: YEAH, BECAUSE YOU DON'T WANT TO MEMORIZE 100 PASSWORDS.

>> Amber: YEAH, SO IT'S IMPORTANT TO, YOU KNOW, TRY TO MAKE THEM DIFFERENT, AND IF YOU HAVE TO STORE THEM SOMEWHERE, ON MAYBE A U.S.B. KEY OR SOMETHING LIKE THAT, MAKE SURE THAT ALL YOUR PASSWORDS ARE DIFFERENT FOR DIFFERENT SITES.

>> Leo: (Sighs deeply) HOW MANY PEOPLE DO THAT? I BET EVERYBODY USES THE SAME PASSWORD, YOU KNOW, THEIR DOG'S NAME.

>> Amber: EXACTLY. SO MIX IT UP OR AT LEAST COME UP WITH SOMETHING THAT'S VERY, VERY ORIGINAL, AND NOT YOUR HOMETOWN AND YOUR DOG'S NAME OR SOMETHING LIKE THAT.

>> Leo: YEAH, MOTHER'S MAIDEN NAME.

>> Amber: EXACTLY. AND ALSO CHECK OUT FOR SITES THAT HAVE THE PREFIX https, SO THE "S" ON THE END OF THAT WILL ACTUALLY TELL YOU THAT THE SITE IS SECURE.

>> Leo: "S" IS FOR "SECURE."

>> Amber: SECURE, YEAH, SECURE.

>> Leo: YOU'LL ALSO SEE A LITTLE PADLOCK OR A LITTLE LOCK AND KEY IN THE BOTTOM CORNER OF YOUR BROWSER.

>> Amber: EXACTLY. AND THE THIRD TIP THAT THEY TALK ABOUT ON THE SITE IS TO BE CAREFUL OF SITES THAT YOU GO TO THAT SEEM REALLY FLASHY AND THEY, YOU KNOW, ASK YOU TO SEND CASH.

>> Leo: (Laughing) YEAH.

>> Amber: YOU KNOW, JUST TRUST YOUR INTUITION A LITTLE BIT. THIS ONE ISN'T AS EXACT, YOU KNOW, NOT AN EXACT SCIENCE. BUT JUST TRUST -- LOOK AT THE SITE, AND IF IT SEEMS A LITTLE FISHY, IF THE DESIGN IS NOT SO GOOD, THEN YOU MAY --

>> Leo: IF THE ENGLISH ISN'T GREAT, FOR INSTANCE, THAT'S A VERY COMMON SIGN THAT IT'S SOMEBODY ELSE DOING THE SITE.

>> Amber: EXACTLY. SO YOU DEFINITELY DON'T WANT TO TRUST THOSE SITES. AND THE FOURTH TIP IS TO CHECK OUT THE PRIVACY POLICIES AGAIN. YOU KNOW, GO THROUGH THEM IN DETAIL. AND ONE OF THE REASONS THAT "GET NET WISE" IS REALLY GOOD, AS I MENTIONED IN THE BEGINNING, IS BECAUSE THEY HAVE VIDEO TUTORIALS ON THE SITE TO TALK TO YOU ABOUT ONLINE SHOPPING. SO WE'RE GOING TO WATCH A LITTLE BIT OF A TUTORIAL.

>> Leo: ALL RIGHT.

>> Amber: YEAH, SO THIS IS REALLY COOL, AND WE'LL PUT A LINK TO THIS ON callforhelptv.com AS WELL.

>> Leo: THE ONE THING I WOULD SAY ABOUT "GET NET WISE" AS FAR AS -- I'VE LOOKED AT THEIR SPYWARE RECOMMENDATIONS, AND THEY'RE ALL COMMERCIAL PROGRAMS FROM THEIR PARTNERS. THEY DON'T RECOMMEND THE FREE PROGRAMS WE RECOMMEND, WHICH MAKES SENSE. THEY WANT TO PROMOTE THEIR PARTNERS' PRODUCTS.

>> Amber: EXACTLY.

>> Leo: BUT THERE ARE OTHER PRODUCTS THAT WE RECOMMEND.

>> Amber: EXACTLY. HERE WE GO.

>> Anne: -- FOR EVERYTHING FROM C.D.'S AND BOOKS TO CLOTHING AND COMPUTERS. IT'S FAST, EASY AND VERY CONVENIENT, BUT SOME RISKS COME WITH THAT CONVENIENCE.

>> Amber: SO THIS IS BASICALLY JUST A LITTLE VIDEO BY A WOMAN WHO WORKS WITH "GET NET WISE," AND --

>> Leo: I THINK THEY SHOULD CALL US. I HATE TO SAY IT --

>> Amber: YEAH, EXACTLY.

>> Leo: -- BUT I THINK WE COULD DO A BETTER JOB, DON'T YOU?

>> Amber: YEAH, WE DEFINITELY COULD. BUT IT'S NEAT LITTLE VIDEO, BECAUSE WHAT SHE DOES, SHE GOES ON AND EXPLAINS THAT, YOU KNOW, WHAT YOU NEED TO DO TO STAY SAFE AND WHAT HAPPENS IF YOU MAKE A TRANSACTION AND SOMETHING HAPPENS ALONG THE WAY, WHAT TO DO ABOUT IT.

>> Leo: FOR A LOT OF PEOPLE, SEEING A REAL PERSON DO THIS, NOT READING ON THE PAGE, BEARS MORE WEIGHT, SO I THINK IT'S GOOD TO HAVE THOSE VIDEOS.

>> Amber: EXACTLY. THE LAST TIP IS ANYTIME YOU BUY SOMETHING, MAKE SURE YOU PRINT OFF THE RECEIPT. THAT'S REALLY IMPORTANT SO YOU KNOW WHO TO CONTACT AND YOU HAVE A RECORD OF EVERYTHING. SO IF EVERYTHING FAILS, AT LEAST YOU KNOW THAT THE PURCHASES, YOU HAVE A RECORD OF THAT, AND YOU CAN GO BACK TO THE COMPANY.

>> Leo: I ALWAYS DO THAT. I DON'T PRINT IT, BUT I SAVE IT AS A FILE ON MY HARD DRIVE.

>> Amber: YEAH, EXACTLY. SAVE THE E-MAIL AND THOSE TEXT THINGS.

>> Leo: YEAH, YEAH, YEAH.

>> Amber: YEAH!

>> Leo: THANK YOU, AMBER. getnetwise.org. THEY'RE NON-PROFIT. IT'S A.O.L., MICROSOFT, A.T.&T., SOME GOVERNMENT --

>> Amber: VERIZON.

>> Leo: YEAH.

>> Amber: YEAH, THERE'S A FEW OTHERS, YEAH.

>> Leo: IT'S IMPORTANT THAT WE HAVE A SITE THAT YOU CAN GO TO THAT YOU CAN TRUST FOR THAT KIND OF THING.

>> Amber: EXACTLY.

>> Leo: GOOD. (Gong crashing)

>> Leo: HEY, OH, I HEAR THE GONG. IT MUST BE TIME FOR ANOTHER PHONE CALL.

>> Amber: YEAH, WE HAVE ANOTHER CALLER ON THE LINE. ACTUALLY, WE HAVE A WEBCAM CALLER, KELLY FROM LASALLE, ONTARIO.

>> Leo: ALL RIGHT, LET'S PUT A PIN IN LASALLE. (Peaceful guitar music)

>> Leo: I'M GOING TO SAY HELLO TO NICK AS I GO BY. HEY, NICK.

>> Nick: LEONARDO!

>> Leo: LEONARDO, I LIKE THAT! (Speaking Italian) HELLO, KELLY. HOW ARE YOU?

>> Kelly: I'M FANTASTIC. HOW ARE YOU, LEO?

>> Leo: I'M GREAT. WELCOME TO THE SHOW.

>> Kelly: THANK YOU.

>> Leo: WHAT CAN I DO FOR YOU TODAY?

>> Kelly: WELL, I JUST RECENTLY INSTALLED SERVICE PACK 2, AND WHEN I DID INSTALL SERVICE PACK 2 AND WENT TO CONNECT TO THE INTERNET, I WASN'T ALLOWED TO CONNECT TO THE INTERNET.

>> Leo: AH.

>> Kelly: AND AS IT TURNS OUT, WHAT SERVICE PACK 2 HAD DONE WAS INSTALLED A LAND CONNECTION ON MY SYSTEM, EVEN THOUGH MY SYSTEM'S A STAND-ALONE SYSTEM.

>> Leo: RIGHT.

>> Kelly: AND IT ENABLED THE 1394 ADAPTER CARD.

>> Leo: YES!

>> Kelly: SO BASICALLY WHAT HAD HAPPENED WAS WHEN I DID TRY TO INSTALL OR WHEN I DID TRY TO CONNECT, I GOT ERROR 769. SO I WENT INTO MY INTERNET CONNECTION, AND I THEN ENABLED SHARING WITH MY LAND CONNECTION --

>> Leo: (Laughing) AND THEN IT WORKED?

>> Kelly: AND ONCE I HAD DONE THAT, THEN I WAS ABLE TO CONNECT TO THE INTERNET. (Unclear)

>> Leo: THAT'S WEIRD. LET ME ASK YOU A COUPLE OF QUESTIONS.

>> Kelly: SURE!

>> Leo: I'M GOING TO GUESS D.S.L., YES?

>> Kelly: YES, D.S.L.

>> Leo: OKAY. AND ARE YOU USING A ROUTER OR NOT?

>> Kelly: NO, I'M NOT.

>> Leo: YOU'RE NOT. SO YOU'RE CONNECTED DIRECTLY FROM THE COMPUTER TO THE D.S.L. MODEM?

>> Kelly: YES, I AM.

>> Leo: THE REASON I GUESSED D.S.L. IS BECAUSE WINDOWS X.P. AND ESPECIALLY SERVICE PACK 2 TREAT D.S.L. A LITTLE DIFFERENTLY. IN THE PAST, WHEN YOU GOT A D.S.L. PROVIDER, THEY WOULD GIVE YOU A DISK, YOU'D INSTALL A D.S.L. DIALER FROM THAT COMPANY AND SO FORTH, AND IT WAS A DIAL-UP NETWORKING CONNECTION.

>> Kelly: YES.

>> Leo: S.P.2 CHANGES THAT. THEY USE THE BUILT-IN WINDOWS DIALER IN MOST CASES, AND THE TRUTH IS, YOU ARE, IN FACT, A LAND CONNECTION WHEN YOU'RE USING D.S.L.

>> Kelly: OKAY.

>> Leo: SO IT MAKES SENSE FOR THEM TO TURN ON THE LOCAL AREA CONNECTION BECAUSE THAT'S REALLY HOW YOU'RE CONNECTING. YOU KNOW, YOUR D.S.L. MODEM IS CONNECTED PROBABLY TO YOUR ETHERNET PORT, RIGHT?

>> Kelly: YES.

>> Leo: YEAH. SO THAT'S KIND OF A SENSIBLE WAY FOR IT TO BE. IT'S REALLY NOT A DIAL-UP. EVEN THOUGH IT USED TO USE DIAL-UP NETWORKING, BECAUSE THAT'S THE SOFTWARE PROVIDED BY YOUR D.S.L. PROVIDER, IT REALLY IS A LAND CONNECTION. NOW, THE 1394 ISSUE IS ANOTHER ONE, AND I THINK THAT'S JUST PLUG-AND-PLAY RECOGNIZING IT. YOU HAVE ALSO A LOCAL AREA CONNECTION IN ADDITION TO THE 1394 CONNECTION, YES?

>> Kelly: THAT IS TRUE.

>> Leo: OKAY. YEAH, SO I THINK THAT'S NORMAL. I SEE THAT ON MY SYSTEM, TOO. I THINK THAT'S JUST BECAUSE WINDOWS X.P. SUPPORTS FIRE WIRE NETWORKING. IT ALLOWS YOU TO NETWORK MACHINES USING 1394. SO BECAUSE IT SAW THE FIRE WIRE CONNECTION, IT JUST AUTOMATICALLY INSTALLED THAT. IT'S A PLUG-AND-PLAY FEATURE. YOU CAN IGNORE IT. YOU COULD EVEN DELETE IT.

>> Kelly: YEAH, I'VE DISABLED IT.

>> Leo: YEAH, IT'S HARMLESS. ON THE OTHER HAND, IT'S NICE TO HAVE. IF YOU EVER DO BRING IN A LAPTOP OR SOMETHING AND YOU WANT TO CONNECT THEM VIA FIRE WIRE, IT'S A VERY FAST WAY TO CONNECT TWO MACHINES TOGETHER. NOW, THIS ERROR I'M NOT SURE ABOUT. I KNOW ANDY WAS KIND OF TYPING THAT IN. DO YOU HAVE ANY THOUGHTS ABOUT THAT, ANDY?

>> Andy: I ACTUALLY FOUND AN OLDER REFERENCE TO THAT ERROR IN THE MICROSOFT SUPPORT --

>> Leo: WHAT DOES IT SAY?

>> Andy: IT BASICALLY SAYS, YOU KNOW, THIS ERROR IS TYPICAL TO P.P.P.O.E., WHICH IS D.S.L., AND THAT YOU CAN GO IN AND ENABLE YOUR -- WHAT'S HAPPENED IS THE ADAPTER'S BEEN DISABLED SOMEHOW, THE ETHERNET ADAPTER, AND YOU CAN --

>> Leo: OKAY.

>> Andy: IT'S GOT A BUNCH OF STEPS ON HOW TO ACTUALLY ACTIVATE IT AGAIN.

>> Leo: WE'LL PUT THAT TECH NOTE IN THE SHOW NOTES SO THAT YOU CAN GO DIRECTLY TO THAT TECH NOTE. WHAT I WOULD SUGGEST, KELLY, AND I SUGGEST THIS FOR A COUPLE OF REASONS, FOR YOUR OWN SECURITY AND FOR RELIABILITY, THAT YOU DO IN FACT GET A ROUTER. I KNOW YOU'RE NOT SHARING YOUR INTERNET ACCESS, BUT THE TRUTH IS, A ROUTER IS GOING TO DO A COUPLE OF THINGS. THEY'RE INEXPENSIVE. YOU CAN GET THE CHEAPEST ROUTER YOU CAN FIND, A $40 OR $50 ROUTER, MAYBE EVEN LESS. IT'LL DO A COUPLE OF THINGS. FIRST OF ALL, IT ACTS AS A VERY EFFECTIVE FIREWALL, SO YOU DON'T HAVE TO RUN FIREWALL SOFTWARE ON YOUR COMPUTER, WHICH CAN IMPACT RELIABILITY AND PERFORMANCE. BY HAVING A ROUTER OUT THERE, ALL THE ATTACKS, EVERYTHING THAT THE HACKERS ARE TRYING TO DO, IT ALL HAPPENS TO THE ROUTER AND NOT TO YOUR P.C. THEY CAN'T SEE YOUR P.C. AND THE ROUTER WILL DO THE P.P.P.O.E. DIALING. SO THAT SIMPLIFIES THE SYSTEM ON WINDOWS BECAUSE YOU CAN -- THEN YOU'LL JUST HAVE A LAND CONNECTION WITH THE ROUTER.

>> Leo: YOU'RE ON A NETWORK CONNECTED TO THE ROUTER, AND WINDOWS DOESN'T HAVE TO KNOW ANYTHING ABOUT YOUR PASSWORD, HOW YOU CONNECT TO YOUR D.S.L. PROVIDER AND SO FORTH. THE ROUTER DOES THE P.P.P.O.E. DIALING. THAT'LL ELIMINATE THIS ERROR. THAT'LL ELIMINATE THE COMPLEXITY OF HAVING AN ADDITIONAL CONNECT STEP OR A DIALER IN THERE, AND IT'LL SIMPLIFY YOUR NETWORK CONNECTIONS AS WELL.

>> Kelly: GREAT!

>> Leo: YEAH, I THINK THAT'S A GOOD WAY TO GO. I'D RECOMMEND TO EVERYBODY WHO USES D.S.L., BUY, YOU KNOW, A CHEAP LINKSYS, WHATEVER YOU CAN FIND THAT'S INEXPENSIVE, A ROUTER TO PUT BETWEEN YOU AND THE OUTSIDE WORLD. IT'S REALLY KIND OF A NICE WAY TO PROTECT YOURSELF.

>> Kelly: GOOD.

>> Leo: OKAY? HEY, I LIKE YOUR BUILT-IN BOOKSHELVES. DID YOU DO THOSE YOURSELF?

>> Kelly: YES, I DID, THANK YOU.

>> Leo: THEY ARE GORGEOUS!

>> Kelly: THANK YOU.

>> Leo: YOU'VE GOT A LOT OF BOOKS.

>> Kelly: I DO A LOT OF READING.

>> Leo: DO YOU?

>> Kelly: YES, SIR.

>> Leo: WHAT KIND OF BOOKS DO YOU LIKE TO READ?

>> Kelly: WELL, THERE'S BASIC INFORMATION TEXTS, BUT BOTH SCIENCE FICTION AND FANTASY AS WELL.

>> Leo: WHY DID I THINK SCIENCE FICTION? I DON'T KNOW WHY! I JUST GOT THAT IMPRESSION! MAYBE IT'S THE COLOURFUL SPINES. I DON'T KNOW.

>> Leo: BUT I HAD THAT FEELING. IT'S BEAUTIFUL. IT'S LIKE YOU'RE IN A LIBRARY. I'M JEALOUS. (Chuckling) I LOVE BUILT-IN BOOKSHELVES. HEY, THANK YOU FOR THE CALL. I APPRECIATE IT.

>> Kelly: THANK YOU VERY MUCH.

>> Leo: NICE TO TALK TO YOU, KELLY.

>> Kelly: ALL RIGHT, BYE-BYE.

>> Leo: TAKE CARE. YEAH, WE'LL PUT A LINK TO THAT TECH NOTE IN THERE. SO THAT'S, I GUESS, AN ERROR THAT SOMETIMES HAPPENS WITH A D.S.L. CONNECTION.

>> Andy: IT APPEARS AS IF WHAT'S HAPPENED IS, AS HE SAID, THE ETHERNET CARD'S BEEN DISABLED, BECAUSE THERE'S A BUNCH OF STEPS ON THERE TO GO BACK --

>> Leo: TO REENABLE IT.

>> Andy: -- TO YOUR SYSTEM PANEL AND REENABLE IT, THAT'S RIGHT, AND THEN ACTUALLY RESET UP THE NETWORK.

>> Leo: AND IT COULD BE THAT WHEN HE INSTALLED SERVICE PACK 2, SOMETHING WENT WRONG WITH THE PLUG-AND-PLAY, AND IT GOT CONFUSED, YOU KNOW, AND IT INSTALLED THAT 1394 CARD. MAYBE IT GOT CONFUSED ABOUT WHAT YOUR ETHERNET CARD WAS DOING AND SO FORTH. A LOT OF THAT CAN BE ELIMINATED. I WOULD DELETE THOSE CONNECTIONS, PUT IN A D.S.L. -- I MEAN A ROUTER -- AND THEN REBOOT, AND EVERYTHING WILL BE MUCH MORE RELIABLE, I THINK.

>> Andy: MM-HMM.

>> Leo: AND, BOY, ESPECIALLY IF YOU'RE USING THE DIALER THAT YOUR D.S.L. PROVIDER GAVE YOU, BECAUSE THOSE THINGS ARE TERRIBLE! COMING UP -- THEY REALLY ARE.

>> Leo: COMING UP, WE'RE GOING TO RIP MUSIC FROM YOUR C.D. COLLECTION. IF YOU'VE ALWAYS WANTED TO GET YOUR C.D.'S ON YOUR HARD DRIVE AND THEN YOUR M.P.3 PLAYER, ANDY WILL SHOW YOU HOW EASY IT IS TO DO, STEP BY STEP, WHEN CALL FOR HELP CONTINUES. STAY RIGHT HERE. (Upbeat guitar music)

>> Leo: YOU'VE GOT ONE OF THESE, AND YOU WANT TO PUT IT ON ONE OF THESE. WELL, THE BEST WAY TO GET YOUR MUSIC OFF YOUR C.D.'S AND PUT THEM ON YOUR COMPUTER AND M.P.3 PLAYERS IS SOMETHING CALLED "RIPPING," AND ANDY IS GOING TO SHOW US HOW WE CAN DO IT NOW FREE AND EASY WITH THE NEW WINDOWS MEDIA PLAYER 10.

>> Andy: YEAH, AND I THINK YOU POINTED OUT A LITTLE EARLIER THAT "RIPPING" IS NOT "RIPPING IT OFF."

>> Leo: NO.

>> Andy: YOU HAVE EVERY RIGHT TO TAKE A SAMPLING OF THIS MUSIC YOU'VE ALREADY PAID FOR AS LONG AS YOU'RE GOING TO USE IT FAIRLY AND YOU'RE NOT GOING TO TRADE IT WITH YOUR FRIENDS.

>> Leo: RIGHT. IN FACT, YOU -- (Chuckles) WELL, THE LAWS ARE UNCLEAR, AND CERTAINLY IT'S DIFFERENT IN CANADA THAN IT IS IN THE STATES. IN THE STATES, YOU HAVE EVEN THE RIGHT TO SHARE IT A LITTLE BIT, NOT JUST A LOT, NOT PUT IT ONLINE AND LET MILLIONS OF PEOPLE -- I THINK CANADA IS EVEN A LITTLE BIT MORE LIBERAL THAN THAT BECAUSE OF ROYALTIES PAID ON RECORDABLE MEDIA.

>> Andy: YEAH.

>> Leo: SO, YES, YOU ARE ALLOWED TO DO THIS. NOW, IN THE PAST WE'VE SHOWED YOU HOW TO DO IT WITH "MUSIC MATCH" AND OTHER PROGRAMS, BUT EVERYBODY WHO HAS WINDOWS NOW HAS THAT CAPABILITY WITH THE NEW WINDOWS MEDIA PLAYER.

>> Andy: YEAH, WINDOWS MEDIA PLAYER IS ONE OF THESE REALLY GREAT PROGRAMS THAT HAS SORT OF BEEN EVOLVING OVER THE YEARS, AND THEY FINALLY CAME OUT WITH VERSION 10. I DON'T KNOW WHY IT TOOK THEM 10. YOU KNOW, IT'S THE 10 YEARS, 10 VERSIONS.

>> Leo: (Laughing)

>> Andy: BUT IT'S A REALLY, REALLY GREAT, EASY-TO-USE MULTIMEDIA PROGRAM, AND I'M REALLY IMPRESSED WITH IT, ESPECIALLY WHEN IT COMES TO RIPPING YOUR MUSIC FROM YOUR C.D.'S.

>> Leo: SO WE'LL STICK A C.D. IN? IS THAT HOW WE'LL DO THIS?

>> Andy: YES, SO RIGHT NOW I'M ON THE SCREEN. I ACTUALLY HAVE WINDOWS MEDIA PLAYER 10 UP AND RUNNING. I'M GOING TO CLICK ON THE -- YOU CAN SEE THERE'S A BUNCH OF DIFFERENT TABS ACROSS HERE, AND ONE'S CALLED --

>> Leo: THEY'VE CHANGED THE USER INTERFACE, YEAH, YEAH.

>> Andy: ONE'S CALLED "RIP." NOW, SO LET'S PUT A C.D. IN.

>> Leo: OKAY, TOM JONES OR NORAH JONES?

>> Andy: NO, TOM JONES FOR SURE!

>> Leo: TOM AND NORAH! (Laughing) \M IT'S NOT UNUSUAL TO BE LOVED BY ANYONE \M\M (Humming)

>> Synthesized female voice: IT'S NOT UNUSUAL TO BE LOVED BY ANYONE.

>> Leo: THANK YOU VERY MUCH. NOW, THAT WAS WEIRD. DID THE COMPUTER DO THAT? WOW! WHAT'S NEW, PUSSYCAT? SO YOU PUT IT IN. NOW, THE FIRST THING THAT THE PLAYER DOES, HOW DID IT KNOW, FIRST OF ALL, THAT THIS WAS TOM JONES? IS IT ON THE C.D.?

>> Andy: WELL, THERE ARE LITTLE INFORMATION HEADERS.

>> Andy: WELL, IT'S INFORMATION ON THE C.D., AND IT ACTUALLY GOES OUT AND SAYS, "WHAT'S THIS," AND ACTUALLY DOWNLOADS THE INFORMATION.

>> Leo: FROM A DATABASE ONLINE.

>> Andy: FROM A DATABASE ONLINE. (C.D. playing)

>> Tom Jones: \M IT'S NOT UNUSUAL TO BE --\M

>> Leo and Andy: \M LOVED BY ANYONE \M (Men humming) (Song continues in background)

>> Leo: SO NOW HOW DO YOU -- OKAY, NOW, THAT'S PLAYING FROM A C.D. HOW DO WE GET THAT ONTO -- BY THE WAY, I'D LIKE TO BORROW THIS C.D. BECAUSE I'M A BIG TOM JONES FAN. HOW DO WE GET THIS FROM THE C.D. ONTO OUR HARD DRIVE SO THAT WE CAN GET IT THEN ONTO OUR M.P.3 PLAYER?

>> Andy: IT'S AMAZINGLY EASY.

>> Leo: OH!

>> Andy: ALL YOU'VE GOTTA DO IS YOU'RE JUST GOING TO SELECT THE TRACKS THAT YOU WANT. WE CAN ACTUALLY JUST SELECT THEM ALL, LIKE THAT, SO THERE'S A CHECK MARK NEXT TO ALL OF THEM, OR YOU CAN JUST ONE AT A TIME. LET'S JUST CHOOSE ONE IN THIS PARTICULAR CASE.

>> Leo: YEAH, WE DON'T WANT TO SPEND ALL THIS -- NOW, HOW WILL THIS RIP IT? WILL IT RIP IT AS AN M.P.3 OR A WINDOWS MEDIA FILE?

>> Andy: UH-UH, EVIL MICROSOFT HAS ACTUALLY -- IT DEFAULTS TO W.M.A.

>> Leo: WHICH IS ITS OWN FORMAT.

>> Andy: IT'S ITS OWN FORMAT.

>> Leo: NOW, I SHOULDN'T SAY EVIL. YOU SHOULDN'T SAY EVIL, BECAUSE IN FACT THEY SAY, AND I THINK THEY'RE RIGHT, IT'S A BETTER QUALITY FORMAT, SO THE FILES ARE MORE COMPACT BUT SOUND BETTER.

>> Andy: BUT MICROSOFT'S TRYING TO DOMINATE THE WORLD WITH MUSIC, I MEAN WITH THEIR APPROACH TO MUSIC.

>> Leo: AND I CAN'T PLAY W.M.A. FILES ON MY iPOD, SO LET'S NOT MAKE IT A W.M.A. CAN WE MAKE IT SOMETHING ELSE?

>> Andy: WE CAN. SO WHAT YOU WANT TO DO IS YOU WANT TO GO TO "TOOLS" AND CLICK ON "OPTIONS," AND THERE'S A TAB CALLED "RIP MUSIC." SO YOU CAN ACTUALLY CHOOSE THE FORMAT SPECIFICALLY.

>> Leo: WOW! AND THEY NOW SUPPORT M.P.3?

>> Andy: THEY DO. IN FACT, AND I SAID TO -- WHEN I TALKED TO THEM, I SAID, "OKAY, SO YOU JUST GOT A REALLY BAD VERSION OF M.P.3 IN A FILTER."

>> Leo: RIGHT.

>> Andy: HE SAID, "NO, NO, WE WENT TO THE FRAUNHOFER INSTITUTE, AND WE LICENSED IT FROM THE SOURCE."

>> Leo: VERY FREQUENTLY, COMPANIES DON'T INCLUDE THE FRAUNHOFER CODEC -- THAT'S THE COMPRESSOR -- BECAUSE YOU HAVE TO PAY FOR IT, BUT THEY OBVIOUSLY DECIDED TO DO IT RIGHT.

>> Andy: THEY DECIDED TO DO IT RIGHT AND, YOU KNOW, THAT'S GOOD TO HEAR.

>> Leo: THERE ARE FREE CODECS LIKE LAME, WHICH ACTUALLY DOES A VERY GOOD JOB, BUT IT'S NICE TO HEAR THEY USED FRAUNHOFER. THAT'S GOOD.

>> Andy: ONE OF THE THINGS THAT CONFUSE PEOPLE A LOT, AND MY DAD ASKED ME TO CLARIFY THIS ON THE AIR, IS WHAT IS "BIT RATE."

>> Leo: YES! NOW, HOW DO YOU KNOW WHAT BIT RATE TO CHOOSE?

>> Andy: EXACTLY. WELL, THE BIT RATE IS ESSENTIALLY THE RESOLUTION OF THE MUSIC, HOW MUCH INFORMATION IS TAKEN FROM THE C.D. AND PUT INTO THE FILE. SO IF YOU THINK ABOUT A J.P.G., LIKE AN IMAGE THAT'S, YOU KNOW, KIND OF COMPRESSED TO BE SMALLER, THEY TAKE INFORMATION OUT OF THE IMAGE TO MAKE IT SMALLER.

>> Leo: SO THE BIGGER THE FILE, THE BETTER THE MUSIC'S GOING TO BE.

>> Andy: THE BIGGER THE FILE -- SO THE HIGHER THE BIT RATE, THE BETTER THE MUSIC QUALITY.

>> Leo: OKAY. THE DEFAULT ON MOST M.P.3'S IS 128,000 BITS PER SECOND. THAT'S 64 BITS FOR TWO CHANNELS FOR STEREO. AND THAT USUALLY SOUNDS PRETTY GOOD.

>> Andy: MM-HMM.

>> Leo: I LIKE TO RECORD A LITTLE BIT HIGHER. WHAT DO YOU RECORD AT? I USUALLY USE 160.

>> Andy: YOU KNOW, I'M LAZY.

>> Leo: YOU JUST DO 128.

>> Andy: YEAH, I MEAN IT SOUNDS GOOD.

>> Leo: MOST PEOPLE CAN'T TELL THE DIFFERENCE.

>> Andy: I MEAN I'M NOT GOING TO BE PLAYING IT ON A HUGE $10,000 SYSTEM AT HOME. I'M PLAYING IT IN MY EAR WHEN I'M RUNNING OR WHATEVER, SO --

>> Leo: AND THEY SAY THAT, WELL, IF YOU DO IT ON W.M.A., THAT 96 KILOBITS, 96,000 BITS PER SECOND, IS AS GOOD AS 128 OR 160.

>> Andy: THAT'S ONE THING I SUGGEST IS PEOPLE ACTUALLY, YOU KNOW, RIP IT AT A COUPLE DIFFERENT BIT RATES AND SEE WHAT YOU LIKE.

>> Leo: YEAH.

>> Andy: YOU KNOW, WHEN IT COMES TO CLASSICAL HIGH-END, LOW-END AND ALL THAT --

>> Leo: WELL, IT DOES MAKE A DIFFERENCE.

>> Andy: YES.

>> Leo: IN FACT, THERE ARE SOME SONGS YOU CANNOT RIP ACCURATELY. BUT WE'LL DO THAT ON A LATER SHOW. WE'LL TAKE SOME -- THERE'S SOME SONGS THAT SUPPOSEDLY NO ONE CAN DO A GOOD JOB WITH, AND WE SHOULD TRY THEM ON VARIOUS DIFFERENT CODECS TO SEE WHO DOES THE BEST JOB. I DON'T HAVE THE EARS TO DO IT. WE'LL GET SOMEBODY YOUNG.

>> Amber: (Chuckles)

>> Leo: MAYBE AMBER CAN LISTEN AND TELL US.

>> Andy: PEARL JAM OR SOMETHING.

>> Leo: PEARL JAM, YEAH.

>> Amber: ALL RIGHT!

>> Leo: WELL, IF SHE'S LISTENING TO PEARL JAM, SHE'S RUINED HER HEARING ALREADY.

>> Amber: (Laughing)

>> Leo: SO WE CHOOSE THE BIT RATE.

>> Andy: SO WE CHOOSE THE BIT RATE. WE'RE GOING TO LEAVE IT IN THIS -- WELL, WE COULD GO ALL THE WAY UP, JUST THE BEST QUALITY.

>> Leo: 320'S TOO MUCH.

>> Andy: 320'S WAY TOO MUCH.

>> Leo: I THINK 160 OR 192 IS FINE.

>> Andy: 192, OKAY, THERE YOU GO.

>> Leo: THAT'LL GIVE YOU REALLY GOOD QUALITY.

>> Andy: SO IT USES ABOUT 86 MEGABYTES PER C.D.

>> Leo: IT'S STILL PRETTY SMALL.

>> Andy: AND I'M GOING TO SAY --

>> Leo: UNCOMPRESSED, A C.D. IS 750 MEGABYTES, SO THAT'S THE DIFFERENCE RIGHT THERE.

>> Andy: AND THEN ESSENTIALLY WHAT WE'RE GOING TO DO IS GO RIP MUSIC.

>> Leo: THAT'S IT? (Both talking at once)

>> Leo: IT TURNS TOM JONES INTO BITS!

>> Andy: RIGHT. (C.D. playing)

>> Tom Jones: \M WHAT'S NEW PUSSYCAT \M \M WHOA-WHOA-WHOA \M (Song continues in background)

>> Leo: I LOVE IT! (Laughing)

>> Andy: ISN'T IT GREAT?

>> Leo: I LOVE IT. NOW, ONE THING WE SHOULD MENTION REAL QUICKLY BEFORE WE GO, AND ACTUALLY MIKEY BROUGHT THIS UP, SOME C.D.'S HAVE THIS COPY PROTECTION ON IT, AND IF THEY'RE COPY PROTECTED, THEY ARE GOING TO TRY TO STOP YOU FROM RIPPING THEM.

>> Andy: THAT'S RIGHT.

>> Leo: NOW, IT'S YOUR LEGAL RIGHT TO RIP THEM, AND I'M GOING TO TELL YOU HOW YOU CAN GET AROUND THIS KIND OF PROTECTION. WHEN YOU INSERT THE C.D., HOLD THE SHIFT KEY DOWN, AND THEN YOU'LL BE ABLE TO RIP IT. IT'S NOT THAT HARD! BUT, TOO, WHEN YOU BUY A C.D., IN FACT, I SUGGEST PEOPLE BOYCOTT C.D.'S WITH COPY PROTECTION.

>> Andy: I AGREE, I AGREE.

>> Leo: BECAUSE THERE'S NO REASON. AND BY THE WAY, PHILLIPS AGREES. THE PEOPLE WHO OWN THE COPYRIGHT, THE TRADEMARK AND THE PATENT TO C.D., WILL NOT ALLOW COMPANIES THAT DO COPY PROTECTED C.D.'S TO PUT THE C.D. LOGO ON THE C.D. -- IF YOU GIVE ME THE TOM JONES C.D., I'LL SHOW YOU, BECAUSE THAT'S UNPROTECTED -- OR ON THE CASE. YOU WON'T SEE THE COMPACT DISC LOGO ANYWHERE ON THE C.D. OR THE CASE HERE, WHEREAS ON THE -- YOU SEE, IT DOESN'T HAVE THAT COMPACT DISC LOGO, AND I'LL SHOW YOU ON THE TOM JONES C.D., IT'S SMALL, BUT IT'S THERE, RIGHT THERE, THAT COMPACT DISC LOGO. PHILLIPS SAYS, "YOU CAN'T USE THAT IF IT'S COPY PROTECTED BECAUSE IT'S NOT AN OFFICIAL COMPACT DISC." SO IF YOU SEE THAT, THEN YOU KNOW THAT YOU CAN RIP IT.

>> Andy: YEAH, I MEAN ALL THEY'RE DOING IS THEY'RE FRUSTRATING THE ENTRY LEVEL USERS.

>> Leo: YEAH, BECAUSE ANYBODY WHO WATCHES THIS SHOW OR A PIRATE WILL KNOW HOW TO GET AROUND THIS!

>> Andy: YEAH.

>> Leo: IT'S ONLY GRANDMA WHO GOES, "BUT I CAN'T RIP IT! I WANT TO PUT IT ON MY M.P.3 PLAYER, MAN! WOW!"

>> Andy: AND NOW SHE CAN WITH WINDOWS MEDIA PLAYER 10.

>> Leo: GRANDMA KNOWS.

>> Andy: MM-HMM!

>> Leo: FOR MORE TIPS ON HOW TO RIP MUSIC FROM YOUR C.D.'S, CHECK OUT THE SHOW NOTES ON OUR WEBSITE, callforhelptv.com.

>> Leo: (In old woman voice) BUT FIRST -- WHOO-HOO, I LOVE THAT TOM JONES! HE'S CUTE! (Fire truck siren wailing)

>> Leo: IT'S TIME FOR OUR DAILY QUIZ! WHAT IS FLAMING? WELL, YOU JUST SAW AN EXAMPLE ACTUALLY. IS IT A MESSAGE INCITING CONTROVERSY, LIGHTING YOUR MONITOR ON FIRE, ERASING SOMEONE'S HARD DRIVE OR BURNING UP YOUR WINDOWS 98 P.C., BABY? GET TO THE WEBSITE, GIVE US THE ANSWER, AND WE'LL TALK ABOUT IT WHEN CALL FOR HELP CONTINUES.

>> Leo: IS IT GOOD?

>> Leo: DON'T DO THAT. THAT'S NOT NICE.

>> Andy: SAY NAUGHTY THINGS ABOUT THEIR MOTHER.

>> Leo: YEAH, IT'S JUST NOT NICE. BUT THE THING IS, WHEN YOU'RE ON A MESSAGE BOARD OR IN A CHATROOM, YOU'RE ANONYMOUS, AND I THINK PEOPLE IN THOSE SITUATIONS DO THINGS THEY WOULD NEVER DO FACE TO FACE.

>> Andy: RIGHT.

>> Leo: YOU KNOW, IF YOU CAME UP AND ASKED ME A DUMB QUESTION, I WOULDN'T SAY, "YOU ARE AN IGNORANT FOOL! HOW COULD YOU ASK ME THAT QUESTION? WOULD YOU JUST PLEASE CHECK GOOGLE?" I WOULD NEVER DO THAT!

>> Andy: YOU DO THAT EVERY MORNING.

>> Leo: OH, YEAH. (Laughter)

>> Leo: I'M A BAD PERSON. HEY, IT'S TIME FOR THE FREE FILE OF THE DAY!

>> Andy: YES, SIR.

>> Leo: ANDY'S GOT ONE. THIS IS PROBABLY A GOOD IDEA TO USE BEFORE YOU UPGRADE A SERVICE PACK 2. SERVICE PACK 2, OF COURSE, DOESN'T GO A LONG WAY TO FIX SOME OF THE PROBLEMS ON THE SYSTEM. BUT BEFORE YOU INSTALL SERVICE PACK 2, YOU MIGHT WANT TO CLEAN THINGS UP. WE'LL TALK ABOUT GETTING RID OF SPYWARE, GETTING RID OF VIRUSES. YOU MIGHT WANT TO CLEAN UP THE REGISTRY, TOO. ANDY IS GOING TO SHOW YOU HOW TO DO THAT.

>> Andy: "REG CLEAN" IS OUR FREE FILE OF THE DAY, AND WHAT THIS DOES IS IT GOES INTO THE FILING CABINET THAT KEEPS TRACK OF EVERYTHING IN WINDOWS.

>> Leo: YES!

>> Andy: WE CALL IT THE REGISTRY, AND IT GOES -- IT BASICALLY TAKES A VACUUM CLEANER TO IT AND IT GOES -- (Imitates vacuum cleaner sound) -- CLEANS IT ALL UP.

>> Leo: NOW, CAN THIS CAUSE PROBLEMS?

>> Andy: YEAH, WELL, SOMETIMES IT CAN.

>> Leo: YEAH, OKAY.

>> Andy: I MEAN ESPECIALLY ON THESE THIRD PARTY REGISTRY CLEANERS. IT KIND OF GOES, "OH, WHAT THE HELL IS THIS? OKAY, LET'S GET RID OF THAT." AND THE NEXT THING YOU KNOW, YOUR M.P.3 PLAYER DOESN'T WORK.

>> Leo: RIGHT. THIS IS FROM MICROSOFT. IT'S A LITTLE MORE CONSERVATIVE, DO YOU FIND, THAN THE OTHER ONES?

>> Andy: THEY ACTUALLY STATE IT OUTRIGHT. THEY SAY, "YOU KNOW, WE ARE NOT GOING TO CHANGE ANYTHING THAT'S GOING TO HURT YOU, AND YOU CAN --"

>> Leo: RIGHT. "WE'LL JUST TAKE OUT DUPLICATE KEYS." THE PROBLEM IS, YOU'LL HAVE OFTEN IN YOUR REGISTRY FILE -- IT BALLOONS HUGE, TO HUNDREDS OF MEGABYTES.

>> Leo: YOU'LL OFTEN HAVE ENTRIES FOR PROGRAMS YOU DON'T HAVE ANYMORE, FOR THINGS YOU DON'T DO ANYMORE.

>> Andy: UNINSTALLERS ARE VERY, VERY INEFFICIENT, AND ESPECIALLY, YOU KNOW, IF YOU'RE GETTING SOMETHING FROM SOME GUY ON THE INTERNET WHO'S PUT TOGETHER A LITTLE APPLICATION.

>> Leo: RIGHT.

>> Andy: THEY'RE NOT GOING TO FOLLOW ALL THE TYPICAL GOOD RULES THAT PROGRAMMERS DO, SO THEY'LL LEAVE STUFF BEHIND.

>> Leo: WELL, SHOW US HOW TO USE IT AND MAYBE GIVE US SOME TIPS FOR NOT HURTING OURSELVES WITH THIS THING.

>> Andy: YOU'RE GOING TO DOUBLE-CLICK ON -- WHEN YOU GET IT, YOU'RE JUST GOING TO UNINSTALL IT INTO THREE FILES.

>> Leo: YOU DOWNLOAD IT FROM MICROSOFT?

>> Andy: YOU DOWNLOAD IT FROM MICROSOFT. WE'LL POST THAT ON callforhelptv.com.

>> Leo: OKAY.

>> Andy: BUT YOU'RE GOING TO GET A FILE, AND IT'S GOING TO BE DUMPED INTO THE FILE EXTRACTOR. IT WON'T INSTALL PER SE. IT'S JUST A STAND-ALONE APPLICATION, SO YOU'RE GOING TO HAVE TO GO FIND IT WHENEVER YOU DOWNLOAD IT.

>> Leo: OKAY.

>> Andy: AND ESSENTIALLY WHAT IT DOES IS IT JUST, AS I SAID, IT GOES THROUGH IT WITH A VACUUM CLEANER, AND IT LOOKS FOR ALL KINDS OF NASTY BITS AND PIECES THAT IT THINKS ARE NO LONGER USEFUL, DUPLICATES, AS YOU SAID, THINGS THAT OBVIOUSLY DON'T HAVE MATCHES WITH PROGRAMS ON THE SYSTEM.

>> Leo: NOW, IT SAYS SPECIFICALLY "ERRORS," AND THAT'S IMPORTANT. THIS IS NOT GOING TO BE, YOU KNOW, KIND OF AGGRESSIVELY TRYING TO "OH, YOU DON'T NEED THAT!" IT'S GOING TO GET RID OF ERRORS IN HERE, SO THAT'S WHAT YOU REALLY WANT. NOW, DO YOU HAVE ERRORS?

>> Andy: I DO.

>> Leo: WOW!

>> Andy: BUT BEFORE WE HEAD DOWN THAT ROAD, I JUST WANTED TO NOTE THAT SOMETIMES IT TAKES A LONG, LONG TIME. IT'LL LOOK LIKE IT'S HUNG, AND I HAVE -- ACTUALLY, WHEN IT WAS RUNNING ON MY LAPTOP, IT TOOK A LOT OF TIME, AND IT LOOKED LIKE IT WAS DEAD, BUT IT'S ACTUALLY --

>> Leo: LET IT RUN.

>> Andy: SO LET IT RUN, YOU KNOW. IT COULD BE RUNNING OVERNIGHT IF YOU'RE WORRIED ABOUT IT.

>> Andy: EXACTLY. SO IT'S GOING TO RUN, AND YOU'RE GOING TO SAY, "FIX ERRORS," AND THEN IT'S GOING TO SAY, "REG CLEAN IS FINISHED." I MEAN IN THIS PARTICULAR CASE, IT DIDN'T DO A WHOLE LOT. WE HAVE A FRESH INSTALL OF WINDOWS ON THIS. ON MY LAPTOP OTHERWISE, YOU KNOW, YOU'LL BE SITTING THERE --

>> Leo: I'M GOING TO RUN IT RIGHT NOW. I'M GOING TO RUN IT RIGHT NOW. THAT'S GREAT. REG CLEAN -- WE HAVE A LINK TO DOWNLOAD IT ON callforhelptv.com.

>> Andy: YEAH.

>> Leo: PROBABLY I WOULDN'T RECOMMEND RUNNING IT JUST RANDOMLY, BUT IF YOU'RE HAVING PROBLEMS OR YOU'RE ABOUT TO INSTALL SERVICE PACK 2, THIS IS PROBABLY A VERY GOOD IDEA. SET A "SYSTEM RESTORE" POINT BEFORE YOU RUN IT. IN CASE IT CHANGES SOMETHING, YOU CAN ALWAYS GO BACK TO THE WAY IT WAS.

>> Andy: THAT'S THE FIRST LINE OF DEFENCE BEFORE YOU DO A REINSTALL AND A REFORMAT.

>> Leo: YEAH.

>> Leo: YEAH, FIRST DO REG CLEAN. YOU MAY NOT NEED TO.

>> Andy: YOU MAY NOT NEED TO.

>> Leo: SO THAT'S GOOD. HEY, IF YOU WANT YOUR PERSONAL CONFUSER QUESTIONS ANSWERED, WE DO IT RIGHT HERE. I'LL SHOW YOU HOW RIGHT AFTER THE BREAK. AND A FEW FINAL WORDS WITH AMBER AND GANG WHEN CALL FOR HELP CONTINUES. STAY HERE. (Theme plays: Funky instrumental)

>> Man: AH, I SEE YOU HAVE A MACHINE THAT GOES BING!

>> Leo: OH, THIS IS FASCINATING, FASCINATING. OH, HI! WELCOME BACK! JUST READING THIS FABULOUS BOOK, LEO LAPORTE'S 2005 GADGET GUIDE. I'VE GOTTA GET THE PLUG IN, BECAUSE THE HOLIDAYS ARE COMING. AND THEN WE ALSO HAVE THE 2005 ALMANAC IS OUT. THERE'S A MAC GADGET GUIDE THAT SHOULD BE OUT ANY MINUTE NOW, AND THE NEW TEVO BOOK IS GOOD, TOO, FOR GIVING. NOW, YOU SEE, THERE'S NO TEVO HERE, SO THERE'S NO POINT IN EVEN PLUGGING THAT BOOK. BUT, BOY, IF YOU WANTED TO KNOW WHAT YOU'RE MISSING, IT'S A GREAT BOOK. I THINK WE PROBABLY WON'T SELL IT IN CANADA, BUT WE DO SELL THIS IN CANADA. THERE'S LOTS OF GOOD GADGETS IN HERE. WE'RE GOING TO DO A CHRISTMAS GADGET ROUNDUP, AREN'T WE?

>> Amber: YES, DEFINITELY!

>> Andy: YEAH, OUR BEAVERS ARE BUSILY GETTING GADGETS IN FOR US.

>> Leo: GOOD, GOOD.

>> Amber: YEAH, LOTS OF FUN GADGETS.

>> Leo: BECAUSE THAT'S PART OF THE FUN.

>> Amber: YEAH!

>> Andy: I SAW A NEW ROBOT THIS MORNING.

>> Amber: I KNOW! I SAW THAT ROBOT IN THE HALLWAY! (Laughing)

>> Leo: I LOVE THAT ROBOT. EVERYBODY'S SAYING THAT ROBOTS ARE GOING TO BE THE BIG THING IN THE NEXT TWO YEARS. THEY WON'T BE LIKE THE ROBOTS, YOU KNOW, IN I, ROBOT, YOU KNOW, HUMANOID, BUT ROBOTIC. OF COURSE, WE'VE GOT ROBOTIC VACUUMS.

>> Amber: YES!

>> Leo: WE'VE GOT THE AIBO, THE ROBOTIC DOG.

>> Amber: YEAH, YES!

>> Leo: WOULD YOU LIKE A ROBOT IN YOUR HOUSE, AMBER?

>> Amber: I THINK IT WOULD BE KIND OF COOL, YEAH. (Giggling)

>> Leo: REALLY? WHAT WOULD YOU LIKE THIS ROBOT TO DO FOR YOU?

>> Amber: MAYBE COOK, BECAUSE I'M NOT A VERY GOOD COOK. (Laughter)

>> Leo: I THINK A COOKING ROBOT'S A GREAT IDEA.

>> Amber: YEAH.

>> Andy: THAT'S RIGHT.

>> Leo: BUT YOU SAW WHAT HAPPENED IN I, ROBOT. (Theme plays: Funky instrumental)

>> Leo: IF YOU WANT TO BE ON THE SHOW, BY THE WAY, WE'LL INVITE YOU TO JOIN US. ALL YOU HAVE TO DO IS GO TO OUR WEBSITE, callforhelptv.com, AND CLICK THE LINK "ASK A QUESTION." FILL OUT THAT FORM, AND WE'LL GET YOU ON THE AIR. WE'D LOVE TO HEAR FROM YOU. ON BEHALF OF AMBER AND ANDY, I'M LEO LAPORTE. REMEMBER, IF YOU'VE GOT A PERSONAL CONFUSER THAT'S DRIVING YOU NUTS, DON'T WHINE, DON'T MOAN, DON'T YELL. WHAT ARE YOU GONNA DO?

>> Everyone: CALL FOR HELP!

>> Leo: WE'LL SEE YOU LATER. HAVE A GREAT DAY.