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>> Amber: IT'S M.P.3 AND MUSIC MADNESS ON TODAY'S CALL FOR HELP. (Theme plays: Funky instrumental)

>> I HOPE THESE PEOPLE CAN HELP ME WITH MY COMPUTER. OH! (Gasps) (Siren wailing)

>> NO!

>> A TECHNICIAN WILL BE WITH YOU IN FOUR HOURS.

>> FOUR HOURS?

>> YOU CAN UPGRADE FOR JUST $5,000.

>> WHAT?

>> THE UNIVERSAL STUDIO CONFIG BOARD SHOULD BE SET TO I.B.6.

>> I NEED THAT IN PLAIN ENGLISH. HELP!

>> LEO LAPORTE AND CALL FOR HELP. MAY I HELP YOU?

>> Leo: HEY, HOW ARE YA? GOOD TO SEE YA! WELCOME TO CALL FOR HELP. IT'S CALL FOR HELP TIME, LEO LAPORTE HERE AND MY LITTLE HELPETTES.

>> Leo: AND LADIES AND GENTLEMEN, HERE THEY ARE! FROM LEFT TO RIGHT -- IT'S LIKE THERE'S 18 OF THEM -- (Laughter)

>> Leo: AMBER MacARTHUR AND ANDY WALKER. GOOD TO HAVE YOU BOTH. LOOK AT THIS NEW SET!

>> Amber: YEAH, IT'S GREAT!

>> Leo: LOOK AT THIS. WE GOT RID OF THE RED COUCHES BECAUSE THEY WERE JUST REALLY HIDEOUSLY UNCOMFORTABLE.

>> Andy: ARE WE GOING TO SET THEM ON FIRE LATER? (Laughter)

>> Leo: YEAH, THERE ARE A FEW FANS WHO WOULD LIKE US TO DO THAT. MAYBE WE WILL DO THAT. AND I THINK WE'RE GOING TO -- WE'VE GOT SOME MORE THINGS TO DO. WE'RE GOING TO PUT A BIG MAP UP HERE SO THAT WHEN PEOPLE CALL, WE CAN PUT A LITTLE PIN IN THE MAP, SO WE KNOW WHERE PEOPLE ARE CALLING. WE'RE GOING TO HAVE OUR LITTLE CHALKBOARD BACK THERE WITH PICTURES. IN FACT, IF YOU WANT TO GET A PICTURE, REMEMBER -- MAYBE YOU DON'T. YOU DON'T. I KNOW YOU DON'T, BUT ANDY MIGHT. ON THE SCREENSAVERS WE USED TO HAVE A REFRIGERATOR. WE'D HAVE A FRIDGE PICTURE. WE'D PUT PICTURES UP ON OUR REFRIGERATOR. SO WE'RE GOING TO START DOING THAT AGAIN. SO IF YOU HAVE A PICTURE YOU'D LIKE TO HAVE PUT UP ON OUR WALL, YOU DON'T HAVE TO -- YOU COULD MAIL IT TO US -- WE'LL SHOW YOU AN ADDRESS AT THE END OF THE SHOW -- OR YOU COULD JUST E-MAIL AN IMAGE TO US. JUST SEND IT TO ME, LEO, AT callforhelptv.com, AND I WILL PUT IT UP. WE'LL GET IT UP ON HERE. COMING UP, WE'RE GOING TO TALK ABOUT EXCEL. MR. EXCEL, SENOR EXCEL IS HERE. MONSIEUR EXCEL, BILL JELEN, THEY SAY HE'S THE MICHAEL JORDAN OF EXCEL. (Laughter)

>> Leo: I LOVE THIS. THIS NEW BOOK IS CALLED GUERILLA DATA ANALYSIS WITH MICROSOFT EXCEL. HE'S A WIZARD. WE'RE ALSO GOING TO TAKE A LOOK AT M.P.3 PLAYERS, ANDY?

>> Andy: NO, NOT ME.

>> Amber: ACTUALLY, I'M GOING TO BE DOING THAT.

>> Andy: THAT'S GOING TO BE AMBER.

>> Leo: YOU'RE GOING TO DO SPORT M.P.3 PLAYERS.

>> Amber: WELL, ANY KIND OF M.P.3 PLAYER THAT'S GOOD FOR RUNNING AND WORKING OUT.

>> Leo: NOW, PEOPLE ARE SAYING, "WAIT A MINUTE, WAIT A MINUTE, WHERE'S THE LOVELY AND TALENTED MONICA LITONJUA?" HERE SHE IS. MONICA, COME ON IN HERE, COME ON IN HERE. WE'RE MAKING A LITTLE CHANGE BECAUSE MONICA, AS MANY PEOPLE DIDN'T KNOW, HAS TWO JOBS ALL THIS TIME. SHE'S ALSO IN THE PROMOTIONS DEPARTMENT AT ROGERS.

>> Monica: YEAH. (Laughter)

>> Leo: AND WORKING VERY HARD. SO MONICA IS GOING TO BACK OFF A LITTLE BIT ON THE SHOW. THIS WAS YOUR CHOICE, THOUGH. WE DIDN'T FIRE YOU, RIGHT?

>> Monica: NO, NO!

>> Leo: WE MISS YOU A LOT.

>> Monica: OH, I'LL STILL BE AROUND.

>> Leo: I'M HOPING THAT YOU'LL DO SOME FIELD REPORTS FOR US ON GEEK LIFESTYLES.

>> Monica: OH, YEAH, YOU KNOW, BECAUSE WE ALL LOVE THAT. (Laughter)

>> Leo: THAT'LL BE FUN, THAT'LL BE FUN. BUT WE'RE VERY LUCKY, BECAUSE AMBER MacARTHUR, WHO IS OUR WEB EXPERT -- (Indistinct conversation)

>> Monica: I'M GOING TO PASS ON THE BATON.

>> Amber: (Laughing) ALL RIGHT, THANK YOU!

>> Leo: WOW! AND YOU'VE TOLD HER EVERYTHING ABOUT ME AND WHAT A, YOU KNOW, JERK I AM --

>> Monica: SHE WON'T BELIEVE ANY OF IT, THOUGH. (Laughter)

>> Leo: AND HOW YOU SHOULD NEVER SIT NEXT TO ANDY WALKER.

>> Amber: OH, NO, SHE DIDN'T TELL ME THAT! OH, NO! (Laughter)

>> Monica: OH!

>> Leo: ANYWAY, MONICA, THANK YOU SO MUCH. IT'S BEEN GREAT WORKING WITH YOU. WE'RE GOING TO CONTINUE TO WORK WITH YOU.

>> Monica: I LIKE WORKING WITH YOU GUYS, AND I'LL STILL BE AROUND.

>> Leo: AND YOU'RE DOING WHAT YOU WANT TO DO, AND THAT'S THE MAIN THING, AND I'M GLAD.

>> Monica: I'LL MISS YOU.

>> Leo: ME TOO. ALL RIGHT, ENOUGH HUGGING. LET'S GET OUR FIRST --

>> Monica: AND I'LL MISS YOU GUYS.

>> Leo: (Chuckling) WELL, YOU'LL SEE HER. SHE'S NOT DISAPPEARING. (Laughter)

>> Leo: LET'S GET OUR FIRST CALLER TODAY. NOW, DO WE HAVE A CALL FOR OUR FIRST CALL OF THE DAY?

>> Amber: YEAH, WE DO. WE HAVE RICHARD FROM PETERBOROUGH.

>> Leo: RICHARD FROM PETERBOROUGH, ONTARIO! LET ME DO THE WALK. (Funky instrumental)

>> Leo: I'VE GOT TO DO THE WALK, BECAUSE YOU KNOW WHY, THIS MAN HERE, BASIL, IS NOW THE STAR OF CALL FOR HELP. HE'S SINGLE, LADIES.

>> Basil: AM I?

>> Leo: YEAH. (Laughter)

>> Leo: HEY, HOW ARE YOU? WHAT IS IT? IS IT PETER? PETERBOROUGH?

>> Richard: PETERBOROUGH.

>> Leo: RICHARD! HI, RICHARD. HOW ARE YOU?

>> Richard: NOT TOO BAD, LEO.

>> Leo: WELCOME TO THE SHOW. IT'S GOOD TO HAVE YOU ON HERE. WHAT CAN I DO FOR YOU TODAY?

>> Richard: I WAS WONDERING HOW I CAN GET MY MICROSOFT MENU TO STAND OUT FULLY INSTEAD OF JUST SHOWING MY LAST ACTIVE ONES.

>> Leo: SO ARE YOU TALKING -- OH, THERE HE IS! OH, MY GOSH, HE'S APPEARED BEHIND ME. AND WHO'S THAT WITH YOU THERE?

>> Richard: THAT'S MY WIFE, SIEENE.

>> Leo: WHAT'S HER NAME?

>> Richard: SIEENE.

>> Leo: HEY, HOW ARE YOU?

>> Leo: OH, MY GOODNESS, WE'VE GOT THE WHOLE FAMILY ON HERE. HOW CUTE.

>> Richard: WELL, THAT'S THE TWO OF US. THAT'S THE FAMILY.

>> Leo: WELL, THAT'S WHAT I MEAN. (Laughing) THEY'RE ALL THERE, BOTH OF YOU. WELL, I MEAN RICHARD, WHAT ARE YOU TALKING ABOUT? ARE YOU TALKING ABOUT WORD --

>> Richard: WORD, OFFICE.

>> Leo: OH, YEAH, YOU'RE TALKING ABOUT THESE PERSONALIZED MENUS THAT MICROSOFT DOES.

>> Richard: YEAH, YOU KNOW HOW YOU HAVE THE DROP-DOWN MENUS, AND THEY ONLY GO BACK TO THE ACTIVE ONES?

>> Leo: YEAH, YOU MEAN LIKE THIS, WHERE YOU HAVE THE LITTLE DOWN ARROWS, AND THEN IT EXPANDS?

>> Richard: YEAH.

>> Leo: YEAH.

>> Richard: I'D LIKE TO SEE MY MENU NOT IN BITS AND PIECES.

>> Leo: YEAH, LET ME SHOW PEOPLE SO THEY UNDERSTAND WHAT HE'S TALKING ABOUT. HERE, I HAVE TO DO IT QUICKLY. SO GET A PICTURE OF MICROSOFT WORD HERE. AND WHEN YOU GO TO A MENU FIRST ON MICROSOFT WORD -- CAN YOU GET A TIGHT OF THE WHOLE SCREEN?

>> Leo: WATCH. WHEN I CLICK THE MENU, AT FIRST IT'S GOT THOSE LITTLE -- WHAT DO YOU CALL THOSE SERGEANT THINGS THERE? WHAT DO THEY CALL THOSE? (Indistinct conversation)

>> Leo: THERE'S A NAME FOR THEM. ANYWAYS, IT'LL COME TO US IN A MINUTE. BUT THEN IT EXPANDS. THAT'S CALLED PERSONALIZED MENUS. THE REASON THEY DID THAT, RICHARD, IS BECAUSE THEY QUITE RIGHTLY REALIZED THAT PEOPLE WERE OVERWHELMED BY THE NUMBER OF CHOICES ON THE MENUS HERE. I MEAN THERE'S JUST SO MANY.

>> Leo: AND SO WHAT THEY DO, THE IDEA ANYWAY IS THEY SHOW THE MOST OFTEN USED COMMANDS, AND THEN IF YOU KEEP IT HOVERED THERE FOR AWHILE, LIKE EXPAND, AND IT'LL SHOW THE ENTIRE THING. BUT I'M WITH YOU. THAT'S HOW I LEARN TO USE A PROGRAM IS I EXAMINE THE MENUS. I DON'T WANT TO SEE THE SHORTENED MENUS. I WANT TO SEE THE WHOLE DARN THING. (Typing sound)

>> Leo: SO IT'S ACTUALLY VERY EASY TO CHANGE, BUT YOU HAVE TO DO IT PROGRAM BY PROGRAM. THERE'S NO GLOBAL SETTING, RICHARD. YOU JUST HAVE TO GO TO THE OPTIONS MENU, SO "TOOL" -- I'M IN WORD HERE. "TOOLS/OPTIONS," AND THEN YOU HAVE TO -- AND IT'S DIFFERENT EVERYWHERE, BUT THE KEY IS NOW YOU'RE GOING TO KNOW THAT THE KEY IS YOU'RE LOOKING FOR "PERSONALIZED MENUS," OKAY?

>> Richard: OH, OKAY. I'VE BEEN SEARCHING ALL OVER FOR IT.

>> Leo: YEAH, WELL, HOW WOULD YOU KNOW THAT? I MEAN WHAT DOES THAT MEAN, "PERSONALIZED MENUS?" I'M GOING TO SEE IF I CAN FIND -- I'M LOOKING FOR IT, TOO, NOW AND OFF THE TOP OF MY HEAD, I DON'T REMEMBER WHERE IT IS IN WORD. IT'S DIFFERENT IN EVERY PROGRAM. THAT'S PART OF THE PROBLEM. YOU WOULD THINK IT WOULD BE IN "GENERAL." (Humming) WELL --

>> Andy: "PERSONALIZED MENUS," "TURN OFF PERSONALIZED MENUS?"

>> Leo: YEAH, IT'S IN HERE SOMEWHERE. MAYBE IT'S NOT --

>> Andy: "TOOLS?"

>> Leo: "TOOLS?" OH, IS IT "CUSTOMIZE" MAYBE? OH, IT'S "CUSTOMIZE." THAT'S WHY. IT WAS IN "TOOLS." IT WAS IN "OPTIONS," SO I'M GOING TO GO TO "TOOLS/CUSTOMIZE." AND THEN HERE IT IS. IF YOU LOOK, RICHARD, YEAH, THERE IT IS, ALL RIGHT. SO WE CAN SAY "ALWAYS SHOW FULL MENUS" HERE. AND WHAT IT WAS IS, AND THIS IS THE DEFAULT, "SHOW FULL MENUS AFTER A SHORT DELAY." SO WE'RE GOING TO SAY, "ALWAYS SHOW FULL MENUS," AND THEN I'M GOING TO SAY, "CLOSE." AND NOW I GET THE FULL MENUS ALL THE TIME. NOW, THAT'S ONLY DONE FOR WORD, THOUGH. YOU'VE GOT TO DO IT FOR EACH AND EVERY PROGRAM ONE BY ONE.

>> Richard: OH! (Laughing)

>> Leo: OH, RATS, RATS!

>> Richard: LEAVE IT TO MICROSOFT.

>> Leo: WELL, YOU KNOW WHAT THEY DO? THEY HAVE THESE USABILITY LABS, AND THEY BRING IN A BUNCH OF PEOPLE, AND THEY SAY, "HERE -- HERE'S A PROGRAM, FIGURE IT OUT," AND THEY WATCH THEM. THEY LOOK AT THEM, AND EVENTUALLY THEY STARTED TO REALIZE PEOPLE WERE OVERWHELMED. IT WAS JUST TOO MUCH. SO THEY SAID, "WE'RE GOING TO FIGURE OUT A WAY TO SHORTEN THOSE MENUS." I AGREE WITH YOU. I DON'T LIKE PERSONALIZED MENUS. THEY DO IT ALL OVER THE PLACE, AND I TURN IT OFF WHEREVER I CAN SEE IT. YOU KNOW, YOU ONLY HAVE TO DO THAT ONCE. THE KEY IS TO LOOK FOR "PERSONALIZED MENUS." LET'S SEE -- WHAT OTHER PROGRAMS? OUTLOOK, DOES OUTLOOK DO IT? LET'S SEE WHAT OUTLOOK -- (Indistinct conversation)

>> Leo: YEAH, LET'S SEE WHERE OUTLOOK HIDES IT. YOU KNOW, YOU'D THINK THEY'D HAVE ONE THAT'S KIND OF, YOU KNOW, A COMMON SETTING. THAT WOULD BE THE -- LET'S SEE, LET'S NOT CUSTOMIZE IT RIGHT NOW. LET'S JUST SEE IF WE CAN FIGURE IT OUT. LET'S SEE IF IT'S "TOOLS/CUSTOMIZE." YEAH, IT'S IN THE SAME PLACE AT LEAST. THIS IS OFFICE 2003.

>> Leo: OF COURSE, IF YOU HAVE A DIFFERENT VERSION OF OFFICE, IT WILL BE IN A COMPLETELY DIFFERENT LOCATION THAT MAKES NO SENSE AT ALL. SAME THING HERE -- "ALWAYS SHOW FULL MENUS." WE'VE CHANGED THAT ONE ALREADY BECAUSE I JUST HAVE TO HAVE THOSE MENUS. OKAY?

>> Richard: OKAY, THANK YOU VERY MUCH.

>> Leo: ALL RIGHT! WELL, SO LONG TO YOU AND YOUR WIFE. IS YOUR WIFE'S NAME DEENIE, TEENY?

>> Richard: SIEENE, S-I-E-E-N-E.

>> Leo: OH, SIEENE, ALL RIGHT. IT'S GREAT TO TALK TO YOU BOTH. THANKS FOR JOINING US ON THE SHOW.

>> Richard: YES, NOT A PROBLEM.

>> Leo: ALL RIGHT, TAKE CARE, RICHARD.

>> Richard: BYE-BYE.

>> Leo: BYE-BYE. YEAH, THAT'S A THING THAT BUGS A LOT OF PEOPLE, BUT IT'S AN EASY THING TO FIX. UNFORTUNATELY, THERE'S NO GLOBAL SETTING. AND I THINK EVEN IN THE START MENU IT HAS SOME OF THAT PERSONALIZED MENU STUFF, TOO.

>> Andy: YEAH, I WAS JUST LOOKING AT IT ON GOOGLE, AND THERE APPEARS TO BE A WINDOWS 2000 TIP. AND YOU CAN ACTUALLY GO INTO THE REGISTRY DIRECTOR UNDER H.KEY CURRENT USER.

>> Leo: BUT THAT WOULD BE FOR WINDOWS, PROBABLY NOT FOR ALL THE APPLICATIONS.

>> Andy: THAT WOULD BE FOR WINDOWS, YEAH, RIGHT. NO, THERE'S NO ONE PLACE YOU CAN --

>> Leo: NO ONE PLACE. I WISH THERE WERE, I WISH THERE WERE.

>> Andy: SOMEONE SHOULD WRITE A LITTLE, LIKE AN "APP" THAT WOULD DO THAT FOR YOU.

>> Leo: JUST GO THROUGH, JUST WHIZ THROUGH IT, YEAH.

>> Andy: THAT WOULD BE A GREAT FREE FILE.

>> Leo: YEAH.

>> Andy: SO IF ANYBODY OUT THERE -- (Laughter)

>> Andy: PROGRAMMERS, WE'RE CALLING YOU!

>> Leo: IT SHOULD BE AN EASY THING TO DO, YEAH. HEY, THANKS FOR THE CALL.

>> Leo: COMING UP, SOFTWARE TO SAVE YOUR SCRATCHED C.D.'S! SOFTWARE, CAN YOU DO IT IN SOFTWARE? PERHAPS. ANDY HAS THE SCOOP WHEN WE CONTINUE. STAY RIGHT HERE. (Fast rock instrumental)

>> Leo: WELCOME BACK TO CALL FOR HELP. WELL, THERE'S ONLY ONE THING WORSE THAN YOUR PUPPY GETTING INTO YOUR C.D.'S. IT'S YOUR C.D.'S GETTING INTO YOUR PUPPY. IN ANY EVENT, IN EITHER CASE, THEY MAY BE RUINED, BUT FEAR NOT, ANDY IS HERE TO SHOW YOU HOW YOU CAN RECOVER DATA FROM CHEWED-UP DISKS.

>> Andy: YEAH. I HAD A FRIEND WHOSE PUPPY GOT INTO ALL OF HIS AUDIO C.D.'S IN THE CAR.

>> Leo: AND SCRATCHED THEM?

>> Andy: (Imitates chomping sound) IT WAS A NIGHTMARE. BUT ANYWAY --

>> Leo: WE ALL HAVE SCRATCHED C.D.'S.

>> Leo: I REMEMBER WHEN C.D.'S FIRST CAME OUT. SEE, I'M OLD ENOUGH TO REMEMBER THAT.

>> Andy: (Imitates old man) BACK IN THE OLD DAYS?

>> Leo: (Imitates old man) BACK IN THE OLD DAYS. I WAS WORKING IN RADIO, AND THE PROGRAM, THE MUSIC DIRECTOR CAME AND SAID, "LOOK, THIS NEW FORMAT, THIS C.D. THING, IT'S GREAT! THEY'LL NEVER BE SCRATCHED!" AND HE WAS THROWING THEM AROUND, AND AS IT TURNED OUT HE WAS WRONG, BUT THEY WERE, I GUESS, HARDER TO SCRATCH THAN THE OLD VINYL ALBUMS WE USED TO USE.

>> Leo: BUT STILL, THEY SCRATCH, AND THEY CAN BE UNRECOVERABLE. HOWEVER -- NOW, THIS IS INTERESTING -- YOU'RE GOING TO SHOW US A NUMBER OF WAYS TO RECOVER THEM, BUT WE'RE GOING TO START WITH SOFTWARE.

>> Andy: YEAH, TODAY WE'LL DO SOFTWARE AND --

>> Leo: THAT'S HARD TO BELIEVE THAT SOFTWARE COULD DO ANYTHING.

>> Andy: RIGHT. I MEAN THE IDEA IS THAT, YOU KNOW, YOU HAVE SCRATCHES ON THE SURFACE.

>> Leo: RIGHT.

>> Andy: AND I DON'T KNOW IF WE CAN SHOW THIS HERE, BUT --

>> Leo: (Laughing)

>> Andy: (Humming) YOU CAN'T EVEN SEE THE SCRATCHES ON THAT ONE.

>> Leo: UNWIND THE CAMERA.

>> Andy: YEAH, THERE, ACTUALLY YOU CAN SEE --

>> Leo: OH, YEAH, THAT ONE'S BADLY SCRATCHED.

>> Andy: IT'S ACTUALLY NOT TOO BAD, BELIEVE IT OR NOT. IT'S JUST MOSTLY SURFACE.

>> Leo: THAT'S THE KIND OF SCRATCH YOU WANT, THOUGH, BELIEVE IT OR NOT, NOT CIRCULAR BUT RADIAL, BECAUSE THERE'S REDUNDANCY ON THE DISK. SO IF IT'S JUST A BRIEF BLIP, IT CAN OFTEN RECOVER FROM THAT. IF IT'S A SCRATCH LIKE THIS THAT GOES -- (Whistles) -- THAT'S HARDER TO RECOVER FROM.

>> Andy: WELL, LET ME SHOW YOU ANOTHER ONE. THIS IS REALLY BADLY SCRATCHED HERE. AND I DON'T KNOW IF YOU CAN SEE IT. RIGHT THERE, IT'S ACTUALLY -- YOU KNOW, IT'S RIGHT THROUGH THE METAL INSIDE.

>> Leo: BUT BELIEVE IT OR NOT, THE WORST KIND OF SCRATCH IS IN THE PAINT, BECAUSE IF YOU CAN SCRATCH THROUGH THIS ENOUGH TO GET THE REFLECTIVE COATING ON THE BACK, AND YOU CAN SEE THAT'S HAPPENED RIGHT HERE --

>> Andy: THAT'S HOW WE DID IT, YEAH.

>> Leo: -- THEN YOU'RE REALLY NOT GOING TO BE ABLE TO GET DATA OUT OF IT, BECAUSE THERE'S NOTHING REFLECTING THE LASER IN THE BACK.

>> Andy: THAT'S RIGHT.

>> Leo: THAT'S SERIOUS.

>> Andy: THAT IS A SERIOUS SCRATCH.

>> Leo: CAN YOU RECOVER THE DATA?

>> Andy: NO, NOT THAT ONE.

>> Leo: THAT ONE'S GONE.

>> Andy: BUT THIS ONE WE CAN, SO --

>> Leo: ALL RIGHT, LET'S SEE HOW WE DO IT.

>> Andy: LET ME SHOW YOU. I'VE GOT TWO, AND IN FACT, I ASKED THE INDUSTRY PROS. I SAID, "OKAY, SO WHAT SOFTWARE SHOULD YOU USE?" AND THEY SAID, "OH, THERE'S THESE TWO GREAT PROGRAMS."

>> Leo: OH, GOOD!

>> Andy: SO I'LL SHOW YOU "C.D. ROLLER" FIRST.

>> Leo: MM-HMM.

>> Andy: SO C.D. ROLLER IS A PROGRAM.

>> Andy: IT RUNS ABOUT 40 BUCKS U.S., AND ONCE YOU'VE PUT THE DISK IN, YOU KNOW, YOU OBVIOUSLY CAN SEE YOUR DRIVES HERE, AND YOU WOULD RIGHT-CLICK ON THE DAMAGED DISK. AND YOU CAN EITHER RUN A TEST TO SEE --

>> Leo: OH, IT'S TESTING IT RIGHT NOW.

>> Andy: IT'S TESTING IT RIGHT NOW TO SEE IF IT CAN, YOU KNOW, FIND BAD STUFF ON THERE, AND IT'LL ACTUALLY GIVE YOU A REPORT OF WHAT'S BROKEN AND WHAT'S NOT. BUT THE BEST TIP THING FOR THIS IS IF YOU RIGHT-CLICK AND CHOOSE "EXTRACT TO I.S.O. IMAGE FILE" -- NOW, AN I.S.O. IMAGE FILE IS BASICALLY A PHOTOCOPY OF WHAT IS ON THE DISK.

>> Leo: ON YOUR HARD DRIVE.

>> Andy: ON YOUR HARD DRIVE, AND YOU CAN USE ONE OF THE, YOU KNOW, BURNER SOFTWARES LIKE NERO --

>> Leo: ROXIO, ANY OF THEM WILL DO IT.

>> Andy: YEAH. -- TO TAKE THAT I.S.O. FILE AND BURN IT ONTO A FRESH C.D.

>> Leo: SO THIS WOULD BE A WAY TO MAKE A BACKUP COPY AND PRESUMABLY GETTING THE DATA BACK.

>> Andy: THAT'S RIGHT.

>> Leo: SO IN YOUR EXPERIENCE, DID IT DO A GOOD JOB WITH SOME OF THESE?

>> Andy: YEAH, YOU KNOW, WE KIND OF MUCKED AROUND WITH IT. MIKEY AND I SORT OF SPENT THE DAY KIND OF SCRATCHING UP DISKS AND STUFF LIKE THAT, REALLY BAD AND MILDLY. YOU KNOW, A BAD DISK WILL NOT BE READ BY YOUR C.D. DRIVE, AND SO BYE-BYE, TOO BAD FOR YOU.

>> Leo: RIGHT.

>> Andy: A MILDLY SCRATCHED-UP DISK, YOU KNOW, LIKE A DOG BITE OR WHATEVER, A PUPPY BITE, MIGHT, YOU KNOW, BE RECOVERABLE IN MOST CASES. SO THESE ARE A GOOD SOLUTION.

>> Leo: IS THERE A TRIAL VERSION, YOU KNOW, A 30-DAY TRIAL?

>> Andy: I THINK THERE IS. YEAH, THIS IS SHAREWARE, NOT SHAREWARE, BUT IT'S SORT OF A TRIALWARE TYPE OF SITUATION.

>> Leo: SO IT MIGHT BE WORTH USING IT TO SEE IF YOU CAN RECOVER IT BEFORE YOU PAY THEM $40.

>> Andy: 40 BIG BUCKS.

>> Leo: WHAT'S THIS OTHER ONE?

>> Andy: AND THIS OTHER ONE'S CALLED "BAD COPY PRO." NOW, BAD COPY PRO, IT TAKES A SLIGHTLY DIFFERENT APPROACH, AND NOT ONLY DOES IT DO C.D.'S, IT DOES FLOPPY DISKS.

>> Andy: IT DOES DIGITAL MEDIA LIKE C.F. CARDS AND M.M.C. CARDS.

>> Leo: AND THAT WOULD BE HANDY. A LOT OF PEOPLE LOSE THE DATA ON THEIR PHOTO CARDS. THAT'S A BAD PROBLEM.

>> Andy: YEAH, ZIP CARDS AND ALL KINDS OF OTHER STUFF. BUT LET'S CLICK ON THE CD-ROM CD-RW RECOVERY PROCESS HERE. AGAIN, YOU'RE SEEING THERE ARE TWO CD-ROM DRIVES ON THIS MACHINE.

>> Leo: MM-HMM.

>> Andy: AND WHAT WE'RE GOING TO DO, BASICALLY IT'S A WIZARD PROCESS, SO YOU'RE GOING TO CHOOSE TO RESCUE THE CORRUPTED FILES OR GO AND TRY TO FIND LOST FILES.

>> Leo: OKAY.

>> Andy: AND YOU GOING TO GO "NEXT," AND IT'LL ACTUALLY GIVE YOU A LIST OF ALL THE FILES ON THE SYSTEM.

>> Leo: NOW, JUST BECAUSE IT CAN SEE A FILE, THAT ONLY MEANS THE TABLE OF CONTENTS IS INTACT.

>> Leo: IT DOESN'T MEAN YOU CAN GET THE DATA OFF. SO SEEING THE FILE IS THE FIRST STEP, AND THEN TRYING TO RECOVER IT.

>> Andy: YEAH. IT'S A FIVE-STEP PROCESS, AND YOU KNOW, SOMETIMES YOU -- ACTUALLY, IT SAYS "CORRUPTED FILE RECOVERY COMPLETE, (Unclear word) SUCCESSFUL."

>> Leo: SO THIS IS FILE LEVEL. THIS DOESN'T RECOVER THE WHOLE DISK. THIS IS FILE BY FILE.

>> Andy: IT'S FILE BY FILE, RIGHT.

>> Leo: USEFUL ON A DISK THAT YOU HAVE BURNED MAYBE WITH ALL YOUR IMAGES ON IT, AND YOU CAN'T GET THAT ONE OFF OR SOMETHING LIKE THAT.

>> Andy: YEAH, BUT YOUR FAVOURITE M.P.3 MIXES AND THAT SORT OF THING. I MEAN IT IS NOT DISASTER-PROOF, BUT WHAT IT IS IS IT GIVES YOU A LAST-DITCH EFFORT TO SAVE THAT STUFF THAT YOU REALLY WANT BADLY.

>> Leo: SOFTWARE C.D. RESCUE TOOLS -- THERE ARE SOME, AND APPARENTLY THEY WORK OKAY. NOW, YOU'RE GOING TO SHOW US SOME OTHER TECHNIQUES LATER ON, YEAH?

>> Andy: I WILL LATER ON, YEAH. I'LL SHOW YOU SOME REALLY FUN STUFF, I PROMISE.

>> Leo: IN THE DAYS AND WEEKS TO COME.

>> Andy: THERE WE GO.

>> Leo: FOR MORE ON THESE C.D.-SAVING PROGRAMS, CHECK OUT callforhelptv.com. THAT'S OUR WEBSITE. MORE OF YOUR CALLS COMING UP, BUT AS LONG AS WE'RE TESTING YOU, LET'S TEST YOUR TECHNOLOGY WITH TODAY'S DAILY QUIZ. (Theme plays: Funky instrumental)

>> Leo: OUR QUIZ QUESTION OF THE DAY -- WHAT DO THEY CALL A WEB-BASED DAILY JOURNAL? IS IT AN E-DIARY, A BLOG, AN INTERACTIVE JOURNAL OR A WASTE OF TIME? GET INTO THE WEBSITE. GIVE US THE ANSWER. (Chuckling) WE'LL TALK ABOUT IT, NOT THE EMOTIONAL ANSWER, THE ACCURATE ANSWER, WHEN CALL FOR HELP CONTINUES. STAY RIGHT HERE.

>> Leo: WELCOME BACK TO CALL FOR HELP. WE'RE READY TO TAKE SOME MORE CALLS. AMBER, ANYBODY ON THE LINE?

>> Amber: YEP, WE HAVE PETER FROM HALIFAX, NOVA SCOTIA, ON THE LINE.

>> Leo: OKAY, GREAT, THANKS. PETER, HOW ARE YOU DOING?

>> Peter: HI, HOW ARE YOU?

>> Leo: HOLA, WELCOME.

>> Peter: HI. (Chuckling)

>> Peter: I'VE GOT A QUESTION ABOUT WINDOWS X.P. AND OUTLOOK EXPRESS.

>> Leo: OKAY.

>> Peter: I HAVE MY USER SETTINGS, MY PROFILE.

>> Leo: YEAH?

>> Peter: AND MY WIFE HAS HERS.

>> Leo: YEAH?

>> Peter: THE PROBLEM I'M HAVING IS THAT SHE GOES ON, SHE LOGS ONTO HER PROFILE.

>> Leo: RIGHT.

>> Peter: SHE DOWNLOADS THE E-MAIL.

>> Leo: (Laughing)

>> Peter: WHEN I GO TO CHECK THE E-MAIL AND SEE IF THERE WAS ANYTHING THAT WAS THERE FOR ME, SHE'S DOWNLOADED IT, AND I DON'T GET IT.

>> Leo: SO YOU'RE SHARING ONE ACCOUNT.

>> Peter: WE'RE SHARING, YEAH. WE'RE SHARING ONE E-MAIL ACCOUNT.

>> Leo: GOT IT, OKAY. YOU DON'T REALLY NEED PROFILES, I GUESS, SINCE IT'S THE SAME ACCOUNT. USUALLY WHEN PEOPLE HAVE PROFILES, IT'S BECAUSE THEY HAVE DIFFERENT ACCOUNTS.

>> Peter: WELL, IT'S MOSTLY I MEAN THE X.P. PROFILES.

>> Leo: YOU MEAN THE LOG-INS?

>> Peter: YEAH.

>> Leo: OH, I SEE. YOU HAVE DIFFERENT USER ACCOUNTS.

>> Peter: YES, EXACTLY.

>> Leo: OKAY, OKAY. YEAH, THAT'S A SIMPLE ENOUGH THING. IN FACT, IT'S THE SAME ISSUE THAT PEOPLE HAVE IF THE SAME PERSON'S GETTING MAIL ON MULTIPLE SYSTEMS. SO FOR INSTANCE, I HAVE A LAPTOP, I HAVE A DESKTOP. ACTUALLY, I HAVE SEVERAL, AND I HAVE THIS ONE MAILBOX. I WANT TO BE ABLE TO GET MY MAIL ON ALL MY SYSTEMS, SO THE WAY TO DO IT IS TO TELL THE PROGRAM THAT YOU'RE USING NOT TO DOWNLOAD, NOT TO TAKE ALL THE MAIL OFF WHEN IT DOWNLOADS IT.

>> Peter: RIGHT.

>> Leo: SO IN THE NORMAL COURSE OF EVENTS, WHEN YOU DOWNLOAD E-MAIL FROM A MAIL SERVER, IT DELETES IT FROM THE SERVER. SO YOU GO UP, YOU SAY, "GIVE ME THE MAIL, DELETE IT FROM THE SERVER." BUT THAT'S WHAT YOU'RE EXPERIENCING RIGHT NOW. BUT THE PROBLEM WITH THAT, OF COURSE, IS THAT ONCE YOUR WIFE GOT THE MAIL, YOU DON'T SEE IT ANYMORE.

>> Peter: RIGHT.

>> Leo: I'M LOOKING FOR OUTLOOK EXPRESS. DID WE TAKE IT OFF OF HERE? I DON'T HAVE IT ON HERE.

>> Andy: HMM...

>> Leo: WHERE DID WE HIDE OUR OUTLOOK EXPRESS? THAT'S MY QUESTION.

>> Andy: I HAVE IT ON MY SCREEN IF YOU --

>> Leo: YOU HAVE IT ON YOURS? WELL, I JUST WANTED TO SHOW HIM HOW TO SET IT UP IN OUTLOOK EXPRESS. HOW CAN WE NOT HAVE OUTLOOK EXPRESS? I KNOW WE HAVE IT HERE SOMEWHERE. (Typing sound)

>> Leo: IT'S BEEN HIDDEN AWAY SOMEWHERE SO I WOULDN'T PLAY WITH IT PROBABLY. (Laughter)

>> Leo: WELL, I GUESS I COULD ALWAYS TYPE A SEARCH FOR IT. BUT ANYWAY, THE POINT IS NOT SO MUCH HOW TO DO IT BECAUSE IT'S DIFFERENT IN EVERY PROGRAM. IT IS JUST "LEAVE MAIL ON SERVER" IS THE SETTING YOU WANT. NOW, I'LL DO IT IN OUTLOOK, AND IT'S GOING TO BE PRETTY MUCH THE SAME. SO WHEN YOU GO TO YOUR E-MAIL ACCOUNTS -- OH, WE DON'T HAVE ANY ACCOUNTS ON HERE. WELL, I'M JUST BEING SO DISAPPOINTED. WHEN WE LEAVE IT ON THE SERVER -- I'LL JUST PUT ONE IN REAL QUICKLY. (Typing sound)

>> Leo: WHEN YOU LEAVE IT ON THE SERVER -- OH, MAN, THIS IS GOING TO TAKE FOREVER.

>> Leo: OKAY. (Humming) SORRY ABOUT THIS.

>> Peter: THAT'S ALL RIGHT.

>> Leo: SORRY TO BORE YOU HERE, EVERYBODY. (Laughter)

>> Leo: (Humming) THERE WE GO. OKAY, ONCE YOU START SETTING IT IN, IN THE ADVANCED SETTINGS, YOU'LL SEE "LEAVE A COPY OF MESSAGES ON SERVER." NOW, WHAT I WOULD SUGGEST ON THIS IS THAT YOU PROBABLY PUT IN "REMOVE AFTER A CERTAIN PERIOD OF TIME." YOU CERTAINLY SHOULD HAVE THAT ON ONE OF THE SYSTEMS. IF YOU KNOW THAT YOU OR YOUR WIFE WILL CHECK YOUR MAIL EVERY THREE DAYS, YOU KNOW, MAKE IT FOUR DAYS. THE REASON IS THAT MAIL CAN BUILD UP, AND EVENTUALLY YOUR INTERNET SERVICE PROVIDER IS GOING TO SAY YOUR MAILBOX IS FULL AND START RETURNING MAIL, DEPENDING ON THE LIMIT THAT THE I.S.P. GIVES YOU. SOME SAY THAT 10 MEGABYTES IS THE LIMIT. WELL, THAT WOULD FILL UP PRETTY QUICKLY.

>> Peter: I SEE.

>> Leo: SO THE KEY IS "LEAVE A COPY OF MESSAGES ON SERVER." DO THAT ON BOTH SYSTEMS, NOT JUST HERS AND NOT JUST YOURS, BUT ON BOTH.

>> Leo: IF YOU UNCHECK THAT, AS IS THE DEFAULT, WHOEVER GETS THE MAIL WILL DELETE IT. SO THE FIRST PERSON TO GET THE MAIL'S GOING TO BE ABLE TO READ IT AND THE NEXT PERSON WON'T SEE IT. SO MAKE SURE THAT BOTH OF THOSE ARE CHECKED, AND THEN DO CHECK "REMOVE FROM SERVER AFTER A PERIOD OF TIME." YOU DECIDE ON WHAT THE LENGTH OF TIME IS. IT SHOULDN'T BE ANY LONGER THAN IT HAS TO BE. IF YOU MAKE IT TOO LONG, AS I SAID, YOU'LL FILL UP THE MAILBOX. DOES THAT MAKE SENSE?

>> Peter: GREAT, THANK YOU VERY MUCH.

>> Leo: YEAH, AND THAT WAY BOTH OF YOU CAN HAVE THE MAIL IN YOUR MAILBOX.

>> Peter: GREAT!

>> Leo: HEY, GOOD LUCK, PETER. THANKS FOR YOUR CALL. I APPRECIATE IT. TAKE CARE.

>> Peter: BYE.

>> Leo: YEAH, THAT'S SOMETHING THAT GOES AWAY IF YOU USE --

>> Leo: THIS IS BECAUSE WE'RE USING POP SERVERS. IT GOES AWAY IF YOU USE SOMETHING CALLED AN I.M.A.P. SERVER. A.O.L. DOESN'T HAVE THAT PROBLEM EITHER BECAUSE IT'S AN I.M.A.P.-LIKE SERVER. I.M.A.P. SERVERS KEEP THE MAIL. THEY DON'T GIVE IT UP. THEY SAY, "I'VE GOT IT! IT'S MINE! I'M NOT GIVING IT TO YOU!" UNLIKE A POP SERVER, WHERE YOU DOWNLOAD THE MAIL AND DELETE IT FROM THE I.S.P., AN I.M.A.P. SERVER KEEPS IT AND SAYS, "YOU CAN LOOK AT IT, BUT I'M GOING TO KEEP IT." THE SAME THING AT YOUR OFFICE, IF YOU HAVE AN EXCHANGE SERVER. THEY HOLD THE MAIL. THEY DON'T DOWNLOAD IT TO YOUR SYSTEM. THE DISADVANTAGE IS THAT USES A LOT OF SERVER SPACE, BUT THE BIG ADVANTAGE IS YOU CAN ACCESS YOUR MAIL FROM ANYWHERE, SAME THING IF YOU'RE USING A WEBMAIL SYSTEM, YAHOO OR HOTMAIL. A LOT OF PEOPLE LIKE THOSE SYSTEMS BECAUSE THEY CAN GET THEIR MAIL ANYWHERE THEY CAN GET ONLINE, AND IT'S ALWAYS THE SAME MAILBOX. THAT'S BECAUSE YOU'RE NOT DOWNLOADING IT. YOU'RE NOT DELETING IT FROM THE SERVER. AND THANK YOU FOR THE CALL. (Fast rock instrumental)

>> Leo: I LIKE THAT. MICROSOFT MADE SOME GOOD COSMETIC CHANGES WITH ITS LATEST VERSION OF MEDIA PLAYER, MEDIA PLAYER 10. STILL NO I.POD SUPPORT, BUT AMBER SAYS IT'S WORTH THE UPGRADE FOR THOSE DIEHARD MEDIA PLAYER FANS. SHE'S GOT MORE FOR US NOW ON TODAY'S FREE FILE OF THE DAY. AMBER MacARTHUR! HEY, HOW ARE YOU DOING? ARE YOU FEELING COMFORTABLE HERE?

>> Amber: YEAH!

>> Leo: ARE YOU GETTING SETTLED IN?

>> Amber: YEAH, I'M DOING REALLY, REALLY WELL.

>> Leo: ALL RIGHT, GOOD. WE GOT RID OF THE COUCHES. THAT'S ONE BIG START.

>> Amber: WE GOT RID OF THE COUCHES, SO WE DON'T HAVE TO LEAN OVER. (Laughs)

>> Leo: NOW, I KNOW YOU'RE A MAC PERSON, BUT FOR THE TIME BEING, WE'RE GOING TO USE A P.C.

>> Amber: YEAH.

>> Leo: THIS IS YOUR H.P. BUT EVENTUALLY WE'RE GOING TO GET A MAC ON THIS.

>> Amber: YEAH, EVENTUALLY.

>> Leo: BECAUSE THEN IT WILL BE FAIR.

>> Amber: YEAH.

>> Leo: P.C.'S OVER THERE, MACS OVER HERE.

>> Amber: (Laughing)

>> Leo: BUT WINDOW'S MEDIA PLAYER!

>> Amber: WINDOWS MEDIA PLAYER!

>> Leo: IT'S A P.C. OMEN.

>> Amber: YOU KNOW, I WAS A LITTLE HESITANT. I DIDN'T THINK IT WOULD BE A GREAT UPGRADE, BUT ACTUALLY NOW AFTER GOING THROUGH IT, WINDOWS MEDIA PLAYER 10 IS ACTUALLY WORTH UPGRADING.

>> Leo: IT ONLY TOOK THEM 10 VERSIONS!

>> Amber: YEAH, ONLY 10 VERSIONS UNTIL THEY GOT IT RIGHT!

>> Leo: WOW! WELL, IT LOOKS VERY DIFFERENT HERE. THIS ALMOST LOOKS TO ME LIKE I.TUNES OR SOMETHING.

>> Amber: I.TUNES, YEAH, JUST A LITTLE BIT, EXACTLY. SO THEY'VE MADE SOME GOOD IMPROVEMENTS, AND THE BIGGEST IMPROVEMENT IS ACTUALLY THE INTERFACE. SO IT'S MUCH MORE USER-FRIENDLY THAN IT USED TO BE.

>> Leo: HOW DO I GET THIS VIEW, THOUGH? WHEN I DOWNLOADED AND INSTALLED IT, IT LOOKED LIKE THE OLD MEDIA PLAYER.

>> Amber: OH, YOU KNOW WHAT? ACTUALLY, THE ONLY THING I REALLY CHANGED IS I CHANGED THE COLOURS.

>> Leo: OH. (Laughing)

>> Amber: I CHANGED THE COLOURS SO MUCH. YOU'RE ABLE TO GO INTO THE TOOLBAR AND SWITCH AROUND YOUR COLOURS.

>> Leo: SO YOU LIKE PURPLE, I CAN TELL.

>> Amber: I LIKE PURPLE A LITTLE BIT. AND THAT'S ACTUALLY ONE OF THE BIGGEST COMPLAINTS I WILL HAVE ABOUT IT, BEFORE WE GO INTO THE POSITIVES, IS THAT THE TOOLBAR IS ACTUALLY HIDDEN UNTIL YOU RIGHT-CLICK ON IT AND CAN FIND IT, JUST SO EVERYBODY KNOWS!

>> Leo: YEAH, THAT CONFUSES A LOT OF PEOPLE.

>> Amber: IT CONFUSES A LOT OF PEOPLE, AND SO THAT'S ONE THING TO KEEP IN MIND, AND THEY HAVE A GREAT HELP AND ALL THOSE THINGS, BUT --

>> Leo: BUT IT'S HIDDEN AWAY.

>> Amber: IT'S HIDDEN AWAY. SO RIGHT-CLICK AND YOU CAN GET YOUR TOOLBAR, AND YOU CAN DO PRETTY MUCH EVERYTHING YOU DID IN THE OLDER VERSION.

>> Leo: OKAY.

>> Amber: SO ALSO, I WOULD SAY THAT, YOU KNOW, AGAIN ONE OF THE BEST THINGS THEY'VE DONE IS IMPROVED THE INTERFACE AND ALSO THE LANGUAGE THAT THEY USE. IF YOU REMEMBER, IT USED TO BE "COPY FROM C.D., COPY TO C.D., COPY TO DEVICE," SO --

>> Leo: NOW THEY USE THE VERNACULAR.

>> Amber: YEAH, NOW THEY ACTUALLY USE PLAIN LANGUAGE. SO THEY USE "RIP, BURN, SYNC AND GUIDE."

>> Leo: THAT MUST HAVE BEEN HARD FOR THEM, BECAUSE YOU KNOW, THEY PROBABLY DIDN'T WANT TO USE THE WORD "RIP" IN THEIR MENU.

>> Amber: NO, I DON'T THINK THEY WANTED TO USE IT AT ALL, BUT IT'S MUCH MORE INTUITIVE, SO IT'S DEFINITELY A BETTER VERSION.

>> Leo: THAT'S WHAT PEOPLE SAY.

>> Amber: YEAH, AND IT'S A LOT LIKE I.TUNES.

>> Amber: YOU CAN GO IN AND YOU CAN RATE YOUR MUSIC AND YOU CAN INCLUDE YOUR PHOTOS, AND IT HELPS YOU ORGANIZE YOUR PHOTOS, SO IT'S DEFINITELY AN IMPROVEMENT.

>> Amber: SEE, I HAVE SOME PICTURES IN HERE AS WELL.

>> Leo: AND YOU'VE RATED THEM.

>> Amber: YEAH, YOU CAN RATE YOUR PICTURES. THIS IS A PICTURE OF MY BROTHER AND HIS WIFE.

>> Leo: OH, IS THIS YOUR WEDDING? OH, IT'S YOUR BROTHER.

>> Amber: (Laughing) OH, NO, NOT MINE, NOT YET. (Laughter)

>> Leo: OKAY.

>> Amber: A PICTURE OF MY BROTHER AND HIS WIFE AT OUR COTTAGE LAST SUMMER WHEN THEY GOT MARRIED.

>> Leo: DID HE WEAR A KILT?

>> Amber: HE WORE A KILT, YEAH.

>> Leo: ON P.I.E.?

>> Amber: YEAH, YEAH.

>> Leo: OH, OF COURSE.

>> Amber: YEAH, HE WORE THE KILT.

>> Leo: THE MacARTHURS.

>> Amber: THE MacARTHURS.

>> Leo: THE MacARTHURS, IS HE WEARING THE TARTAN?

>> Amber: EXACTLY.

>> Leo: IS HE WEARING THE TARTAN, THE MacARTHUR PLAID?

>> Amber: HE IS WEARING THE MacARTHUR TARTAN. HE GOT IT DONE IN SCOTLAND ACTUALLY.

>> Leo: THAT'S PRETTY COOL!

>> Amber: (Giggling) YEAH, IT'S VERY COOL.

>> Leo: (In Scottish accent) HE'S GOT A GREAT (Unclear word) ON HIM, TOO. (Laughter)

>> Amber: HE'S GOING TO LOVE THIS. (Laughter continues)

>> Leo: POOR GUY, HE DIDN'T KNOW.

>> Amber: NO, NO, HE'LL LOVE THIS. THIS IS GREAT.

>> Amber: ANYWAY, SO --

>> Leo: SO PHOTOS TOO, THAT'S NEAT. IT'S NOW TRULY A MEDIA PLAYER, NOT JUST A MUSIC AND MOVIES PLAYER.

>> Amber: YEAH, AND YOU CAN USE IT FOR VIDEO, BUT AGAIN, MOST PEOPLE WILL PROBABLY USE IT FOR MUSIC, AND THE ONLY DOWNSIDE IS THAT THEY DON'T HAVE THE MUSIC STORE AVAILABLE IN CANADA JUST YET.

>> Leo: ONLY IN THE STATES.

>> Amber: ONLY IN THE STATES.

>> Leo: YEAH.

>> Amber: BUT STILL, IT WORKS A LOT LIKE I.TUNES. IT LOOKS BETTER. SO FOR THOSE PEOPLE WHO DON'T WANT TO GET I.TUNES FOR WINDOWS, YOU CAN, YOU KNOW, DOWNLOAD MEDIA PLAYER 10, AND YOU CAN TRY IT OUT, AND IT'S DEFINITELY A LOT BETTER.

>> Leo: GOOD, VERY COOL.

>> Amber: YEAH.

>> Leo: AND IT'S FREE.

>> Amber: IT'S FREE.

>> Leo: IF YOU'RE USING WINDOWS. NO VERSION OF IT FOR THE MAC YET, HUH?

>> Amber: NO, NO, NO. (Laughing)

>> Leo: ACTUALLY, THERE IS A WINDOWS MEDIA PLAYER FOR THE MAC, BUT NOT MEDIA PLAYER 10.

>> Andy: IS THAT RIGHT?

>> Amber: NO.

>> Leo: NO, IT'S LIKE THREE.

>> Amber: YEAH, I DON'T KNOW HOW MANY MAC USERS HAVE DOWNLOADED THAT. (Laughter)

>> Leo: HEY, DID YOU KNOW IT'S BEEN 25 YEARS SINCE THE SPREADSHEET WAS INVENTED, THE VERY FIRST SPREADSHEET? (Whispering) BEFORE SHE WAS BORN.

>> Amber: (Laughing)

>> Leo: UP NEXT, MR. EXCEL PUTS A NEW SPIN, OR SHOULD I SAY "PIVOT," ON THE AVERAGE SPREADSHEET WHEN WE CONTINUE. BILL JELEN, HEY, IT'S GREAT TO HAVE YOU HERE. HAVE A SEAT.

>> Amber: HI, NICE TO MEET YOU.

>> Leo: WE'RE GOING TO DO -- THIS IS GOOD, THIS IS REALLY GOOD. (Lively rock instrumental)

>> Leo: WELCOME BACK. JOINING US IN STUDIO NOW, ONE OF MY FAVOURITE ALL-TIME GUESTS, BILL JELEN. HE'S MR. EXCEL, THE AUTHOR OF A NEW ONE. ACTUALLY, HE'S GOT MANY BOOKS, BUT THIS IS GUERILLA DATA ANALYSIS USING MICROSOFT EXCEL. I CAN'T WAIT TO READ THIS. HE'S HERE TO SHOW US THE POWER OF THE PIVOT TABLE. BILL, WELCOME BACK!

>> Bill: LEO, IT'S GREAT TO BE HERE.

>> Leo: IN OUR NEW PLACE!

>> Bill: IT'S FANTASTIC! I LOVE THIS SET!

>> Leo: THIS ACTUALLY IS EASIER FOR YOU TO GET TO THAN OUR OLD STUDIO.

>> Bill: IT'S ONLY A 40-MINUTE FLIGHT UP, SO -- (Unclear)

>> Leo: SO YOU'RE IN CLEVELAND, IS THAT WHERE YOU ARE?

>> Bill: IN CLEVELAND, THAT'S RIGHT.

>> Leo: YEAH, THAT'S GREAT. THE LAST TIME YOU WERE ON, YOU BROUGHT ME THAT GREAT EXCEL CLOCK, WHERE EVERY HOUR ON THE CLOCK IS AN EXCEL FORMULA. (Unclear)

>> Leo: AND MY 12-YEAR-OLD REALLY GOT INTO IT. SHE STARTED TO TRY TO FIGURE IT OUT, AND IT WAS REALLY GREAT.

>> Bill: ALL RIGHT! WELL, YOU'LL BE HIRING AN APPRENTICE --

>> Leo: WELL, IT WAS A GOOD TEACHING TOOL. I REALLY LIKED IT. DO YOU OFFER THOSE, OR IS THAT --

>> Bill: NO, IT'S ON THE WEBSITE.

>> Leo: FOR SALE ON THE WEBSITE? WHAT'S THE WEBSITE?

>> Bill: mrexcel.com.

>> Leo: THAT'S EASY ENOUGH. (Laughing) SO LET'S TAKE A LOOK. FIRST OF ALL, PIVOT TABLES, IT SEEMS LIKE THEY'VE BEEN AROUND FOR AWHILE, AND I HAVE TO SAY, EVER SINCE I FIRST SAW THEM, WHICH I THINK WAS IN QUATTRO PRO OR ONE OF THOSE EARLY SPREADSHEETS --

>> Bill: LOTUS IMPROV.

>> Leo: LOTUS IMPROV, THAT'S RIGHT.

>> Bill: THAT'S RIGHT. BACK IN THE MID '80s, I THINK THEY INTRODUCED PIVOT TABLES.

>> Leo: I NEVER COULD FIGURE OUT WHAT THAT WAS!

>> Bill: OH, IT'S THE MOST POWERFUL FEATURE IN ALL OF EXCEL, AND WE DID A SURVEY. ONLY ABOUT 42% OF EXCEL USERS ACTUALLY KNOW WHAT A PIVOT TABLE IS.

>> Leo: I'M SURPRISED IT'S EVEN THAT HIGH. I MEAN I KNOW WHAT IT IS, BUT I NEVER USE IT. SO WHAT IS A PIVOT TABLE?

>> Bill: A PIVOT TABLE ALLOWS YOU TO TAKE 50,000 ROWS OF DATA AND PRODUCE A REAL CONCISE REPORT FOR THE MANAGER ALMOST INSTANTLY.

>> Leo: SO IT'S FOR REPORTING MOSTLY?

>> Bill: EXACTLY, ANYTIME THAT YOU HAVE A DATABASE OF DATA IN EXCEL.

>> Leo: OKAY. BECAUSE THE MANAGER ALWAYS WANTS TO SEE IT IN SOME FORM THAT YOU DON'T.

>> Bill: YEAH, THAT'S RIGHT, THAT'S RIGHT.

>> Leo: (Laughing)

>> Bill: AND THE THING ABOUT PIVOT TABLES, THESE ARE SO MUCH MORE POWERFUL THAN WHEN SPREADSHEETS WERE INVENTED. YOU KNOW, THIS IS A BIG YEAR FOR ME. THIS IS THE 25th ANNIVERSARY OF THE INVENTION THAT CHANGED THE WORLD, THE SPREADSHEET.

>> Leo: WAS VISICALC THE FIRST SPREADSHEET?

>> Bill: VISICALC, THAT'S RIGHT -- DAN BRICKLIN AND BOB FRANKSTON, BACK IN 1979, CAME UP WITH A VISIBLE CALCULATOR, "VISIBLE CALCULATOR," A VISICALC.

>> Leo: IT PUT APPLE 2 ON THE MAP, BECAUSE IT WAS ON APPLE 2'S.

>> Bill: THAT'S RIGHT, AND BEFORE THERE WAS VISICALC, YOU HAD MICROCHEST. NO ONE WOULD GO SPEND $3,000 TO BUY A COMPUTER.

>> Leo: RIGHT. OR YOU USED A BIG PIECE OF PAPER WITH CELLS.

>> Bill: I HAVE A PICTURE OF A PIECE OF PAPER HERE.

>> Leo: DO YOU?

>> Bill: YEAH.

>> Leo: YEAH, THIS IS THE ORIGINAL -- THIS IS HOW WE USED TO DO IT.

>> Bill: A MECHANICAL PENCIL AND A PINK ERASER. YOU WOULD JUST WRITE EVERYTHING OUT ON THE --

>> Leo: CAN WE SEE THAT? IT'S ON HIS SCREEN.

>> Bill: THERE IT GOES.

>> Leo: (Laughing) AND YOU KNOW, I STILL SEE PEOPLE DOING THAT, BY THE WAY.

>> Bill: (Laughing) YOU DO?

>> Leo: I DON'T KNOW WHY. BUT SO THE WHOLE IDEA OF A SPREADSHEET IS THIS, BUT INSTEAD OF BEING PAPER AND PENCIL, YOU CAN CHANGE A VALUE EASILY, AND ALL THE NUMBERS CHANGE.

>> Bill: RIGHT. THE PROBLEM WITH THIS PAPER AND PENCIL IS IF THIS NUMBER CHANGES, THE 2134 CHANGES, LOOK AT ALL THE NUMBERS THAT YOU HAVE TO RECALCULATE MANUALLY.

>> Leo: YEAH, EXACTLY.

>> Bill: IT'S HORRIBLE.

>> Leo: SO THAT'S WHY THE BIG GUM ERASERS.

>> Bill: SO THESE TWO GUYS, THERE IT IS, DAN BRICKLIN AND BOB FRANKSTON, INVENTED VISICALC, AND AMAZINGLY ENOUGH, AT DAN'S WEBSITE, danbricklin.com, HE HAS --

>> Leo: (Laughing) I KNOW.

>> Bill: IT'S THE ORIGINAL VISICALC.

>> Leo: AND IT'S LIKE 40K. IT'S TINY!

>> Bill: YEAH, THAT'S RIGHT. THIS IS IT. THIS WAS THE FIRST SPREADSHEET.

>> Leo: LOOK AT IT.

>> Bill: BOY, THINGS HAVE COME SO FAR.

>> Leo: I USED VISICALC FOR A LONG TIME. I LOVED VISICALC. I STILL REMEMBER THE SLASH KEY. (Both talking at once)

>> Leo: HIT THE SLASH KEY.

>> Leo: OH, MY GOSH.

>> Bill: IT STILL WORKS.

>> Leo: WOW. WE'VE COME A LONG WAY, THOUGH.

>> Bill: WE HAVE.

>> Leo: EXCEL IS MUCH MORE POWERFUL. SO THE IDEA OF A PIVOT TABLE IS THAT YOU CAN CHANGE WHAT YOUR COLUMNS AND ROWS SHOW BASICALLY?

>> Bill: EXACTLY, THAT'S RIGHT. SO HERE WE HAVE MAYBE 5,000 ROWS OF DATA.

>> Leo: OH, MY GOSH.

>> Bill: AND THIS IS TRANSACTIONAL DATA THAT YOU DOWNLOADED FROM SOMEWHERE, AND WE WANT TO --

>> Leo: WELL, THAT'S VERY COMMON, ISN'T IT? YOU DOWNLOAD IT, AND YOU CAN GET A WHOLE BUNCH OF STUFF.

>> Bill: RIGHT, FROM YOUR MAINFRAME OR WHATEVER YOUR SYSTEM IS.

>> Leo: NOW YOU'RE TRYING TO MAKE SOME SENSE OUT OF IT.

>> Bill: RIGHT. SO IT'S VERY EASY TO CREATE A PIVOT TABLE THAT'S FOURPLEX. BRING UP THE WIZARD, AND BASICALLY, IF YOUR DATA IS SET UP RIGHT, YOU CAN CLICK "FINISH," AND YOU HAVE A NEW WORKSHEET.

>> Leo: NOW, OKAY, SO ALL OF THOSE THINGS IN THAT BOX ARE THE DIFFERENT --

>> Bill: DIFFERENT FIELDS OF MY DATABASE.

>> Leo: FIELDS.

>> Bill: SO LET'S SAY THE MANAGER SAYS, "OH, I WANT A REPORT SHOWING REGIONS GOING ACROSS THE TOP AND PRODUCTS GOING DOWN THE SIDE --"

>> Leo: OH, MY GOSH, IT'S THAT EASY?

>> Bill: AND WHAT DO YOU WANT TO SEE? YOU WANT TO SEE REVENUE? LET'S LOOK AT OUR REVENUE. THAT'S IT.

>> Leo: OH, MY GOSH.

>> Bill: IN FIVE CLICKS. IN THE OLD DAYS, THIS WOULD HAVE TAKEN HOURS AND HOURS OF VERY COMPLEX WORK.

>> Leo: WELL, THAT'S WHY I NEVER USED IT, BECAUSE IMPROV MADE IT SO COMPLICATED, YOU COULDN'T FIGURE IT OUT.

>> Bill: THAT'S RIGHT. AND, YOU KNOW, LIKE IF YOUR MANAGER IS LIKE MINE, YOU HAND THIS TO HIM, AND HE SAYS, "OH, YOU KNOW, THAT'S ALMOST WHAT I WANT, BUT GO BACK AND DO IT AGAIN."

>> Leo: (Laughing) YEAH, "I'D LIKE TO SEE MONTH-BY-MONTH DATA OR QUARTERLY DATA."

>> Bill: THAT'S RIGHT, EXACTLY.

>> Leo: "YEAH, WHAT ABOUT THE SOUTHWEST REGION, YEAH?"

>> Bill: YOU KNOW, SO YOU HAVE TO KIND OF JUST GET THIS LOOK ON YOUR FACE LIKE "OH, THAT'S GOING TO TAKE ME FOREVER," AND YOU GO AND PLAY SOLITAIRE FOR 59 MINUTES, AND THEN TAKE THE --

>> Leo: "HERE IT IS, BOSS." (Laughing)

>> Bill: SO THERE WE HAVE DATA BY CUSTOMER.

>> Leo: WOW, DON'T TELL HIM HOW EASY IT IS.

>> Bill: RIGHT, THAT'S RIGHT.

>> Leo: THAT'S REALLY COOL. SO ALL YOU DO IS JUST DRAG THOSE FIELDS.

>> Bill: DRAG THOSE FIELDS. NOW, THERE'S SOME REALLY --

>> Leo: OH, THERE'S SOME ILLOGICAL THINGS YOU COULD DO TOO, RIGHT?

>> Bill: ABSOLUTELY.

>> Leo: IF YOU DO SOMETHING WRONG, WILL IT JUST SAY, "HEY THAT DOESN'T MAKE ANY SENSE," OR --

>> Bill: WELL, I MEAN SOMETIMES YOU'LL GET A RESULT THAT JUST DOESN'T LOOK RIGHT, OR YOU MIGHT DROP THE FIELD IN THE WRONG SPOT.

>> Leo: RIGHT.

>> Bill: YOU KNOW, IT'LL TELL YOU. NOW, ONCE YOU KNOW PIVOT TABLES, THERE'S REALLY SECRET THINGS THAT NO ONE REALLY KNOWS ABOUT PIVOT TABLES.

>> Leo: AH, PIVOT TABLE SECRETS OF THE MASTERS.

>> Bill: THERE WE GO, THERE WE GO. ALL RIGHT, SO THIS DATA IS TRANSACTIONAL DATA. IT'S INVOICES BY DAY.

>> Leo: OKAY.

>> Bill: AND NO ONE EVER WANTS TO SEE INFORMATION BY DAY. WE WANT TO SEE IT BY MONTH OR BY QUARTER. SO I'M GOING TO RIGHT-CLICK ON THE GREY DATE FIELD AND GO TO "GROUP AND SHOW DETAIL" AND THE "GROUP BUTTON."

>> Leo: SO IT KNOWS ITS DATES.

>> Bill: YES, AND SO WE WANT TO SAY MAYBE "MONTHS, QUARTERS AND YEARS." CLICK "O.K.," AND IT TOOK THOSE 365 DAYS AND GAVE ME A REPORT BY QUARTER.

>> Leo: SO THERE'S YEARS, THERE'S QUARTERS, AND THERE'S MONTHS.

>> Bill: THAT'S RIGHT, THAT'S RIGHT. AND YOU CAN EVEN ADD, IF YOU HAVE SCIENTIFIC DATA, DOWN TO MINUTES OR SECONDS OR SOMETHING LIKE THAT.

>> Leo: SO YOU HAVE LITERALLY IN A MINUTE TAKEN 5,000 ROWS OF DATA AND TURNED IT INTO SOMETHING THAT'S ACTUALLY REALLY USEFUL.

>> Bill: ABSOLUTELY, THAT'S RIGHT. YOU KNOW, THIS, FOR BUSINESS ANALYSTS EVERYWHERE, THEY CAN GET THE DATA SO MUCH FASTER.

>> Leo: YOU SAID YOU HAD TO HAVE THE DATA PREPARED RIGHT. WHAT KIND OF MASSAGING DID YOU HAVE TO DO SO THAT YOU COULD USE THE PIVOT TABLE?

>> Bill: THE REALLY IMPORTANT THING IS THAT EVERY COLUMN HAS TO HAVE A FIELD NAME IN THE FIRST ROW.

>> Leo: THE NAME OF THE FIELD.

>> Bill: SO "REGION, PRODUCT, DATE, CUSTOMER." AND YOU'RE NOT ALLOWED TO HAVE ANY COLUMNS THAT DON'T HAVE A HEADING.

>> Leo: OKAY.

>> Bill: SO IF THERE'S A COLUMN WITHOUT A HEADING, THE PIVOT TABLE WON'T WORK.

>> Leo: BUT THAT'S NORMALLY WHAT YOU WOULD DO, RIGHT?

>> Bill: GENERALLY, YEAH.

>> Leo: YOU ALWAYS PUT AT THE TOP WHAT THEY ARE.

>> Bill: THAT'S RIGHT.

>> Leo: OKAY.

>> Bill: AND THE OTHER RULE IS YOU CAN'T HAVE TWO HEADINGS THAT SAY THE SAME THING.

>> Leo: THAT MAKES SENSE.

>> Bill: YOU CAN'T HAVE TWO CUSTOMER HEADINGS.

>> Leo: OKAY.

>> Bill: OTHER THAN THAT, THAT'S ALL YOU NEED.

>> Leo: WOW!

>> Bill: NO BLANK ROWS AND NO BLANK COLUMNS.

>> Leo: WHAT OTHER KIND OF SUMMARIES --

>> Bill: LET ME SHOW YOU ONE OTHER REALLY COOL THING. I'M GOING TO TAKE THE DAYS AND DRAG THEM OFF AND PUT THE "CUSTOMER" FIELD BACK ON.

>> Leo: OKAY. SO LET'S LOOK AT THE SCREEN AGAIN BECAUSE HE'S DOING SOMETHING NOW.

>> Bill: ALL RIGHT, SO I'M TAKING THE DATA OFF AND PUTTING THE "CUSTOMER" FIELD BACK ON. AND IF YOU THINK ABOUT A TYPICAL BUSINESS, YOU HAVE MAYBE 20% OF YOUR CUSTOMERS THAT ARE 80% OF THE REVENUE. AND SO RATHER THAN SEE ALL OF THIS DETAIL, THERE'S A PRETTY SLICK WAY THAT WILL LET YOU SEE JUST THE TOP CUSTOMERS. I'M GOING TO RIGHT-CLICK THE "CUSTOMER" FIELD.

>> Leo: RIGHT-CLICK IT, OKAY.

>> Bill: AND GO TO "FIELD SETTINGS."

>> Leo: NOW WE DON'T GO TO "GROUP." WE GO TO "FIELD SETTINGS."

>> Bill: "FIELD SETTINGS," AND THEN CLICK THE "ADVANCED" BUTTON. HOW ANYONE WAS SUPPOSED TO FIGURE THIS OUT, I DON'T KNOW.

>> Leo: (Chuckles)

>> Bill: WE'RE GOING TO TURN ON SOMETHING CALLED THE "TOP 10 AUTO SHOW" FEATURE --

>> Leo: OH, MY!

>> Bill: WHICH HAS NOTHING TO DO WITH DETROIT, AS FAR AS I CAN TELL.

>> Leo: (Laughing)

>> Bill: IT CAN BE THE TOP 10, BOTTOM 10, TOP FIVE. LET'S SEE THE TOP FIVE CUSTOMERS. CLICK "O.K."

>> Leo: IT'LL ACTUALLY RANK THEM?

>> Bill: AND IT GIVES YOU JUST THOSE CUSTOMERS.

>> Leo: DAGNABBIT!

>> Bill: ISN'T THAT FANTASTIC?

>> Leo: NOW, IT'S KIND OF BASIC. IT DOESN'T LOOK THAT PRETTY. I MEAN YOU COULD DRESS IT UP, I PRESUME.

>> Bill: YOU COULD DRESS IT UP. NOW, THE PROBLEM IS, ANY FORMATTING YOU DO TO A PIVOT TABLE WILL GET ALL SCREWED UP THE NEXT TIME THAT YOU --

>> Leo: OH, YEAH, BECAUSE WE'RE ALWAYS CHANGING, RIGHT.

>> Bill: RIGHT, THAT'S RIGHT. SO THEY HAVE ON THE PIVOT TABLE TOOLBAR THE AUTO FORMAT OPTIONS.

>> Leo: THERE'S A SPECIAL PIVOT TABLE FORMATTING?

>> Bill: THIS IS 36 DIFFERENT FORMATS THAT ARE AVAILABLE FOR PIVOT TABLES. YOU CAN PICK A NICE COLOURFUL ONE IF YOU WANT. CLICK "O.K."

>> Leo: AND THEY'RE SMART SO THAT IF YOU CHANGE THE PIVOT TABLE, IT'LL RESPOND.

>> Bill: IT'LL RESPOND, EXACTLY.

>> Leo: OH, I LOVE IT. IS THIS IN THIS BOOK?

>> Bill: IT IS. THERE'S A WHOLE CHAPTER ON PIVOT TABLES.

>> Leo: I'M STEALING THE BOOK. GUERILLA DATA ANALYSIS. HE'S MR. EXCEL. CAN YOU TELL NOW WHY WE CALL HIM MR. EXCEL? BILL JELEN, WHERE'S THE BOOK AVAILABLE?

>> Bill: IT'S AVAILABLE EVERYWHERE.

>> Leo: OKAY, IN BOOKSTORES?

>> Bill: INDIGO IN CANADA, BORDERS, BARNES AND NOBLE, AMAZON.

>> Leo: AND mrexcel.com, I HOPE.

>> Bill: EXACTLY, THAT'S RIGHT.

>> Leo: YEAH, WHERE YOU CAN GET THAT GREAT EXCEL CLOCK.

>> Bill: YEAH.

>> Leo: (Laughing) I LOVE THE EXCEL CLOCK! HEY, PLEASE COME BACK. YOU'RE SO CLOSE BY. COME BACK ANYTIME, MR. EXCEL. FOR MORE USEFUL EXCEL TIPS AND ANSWERS TO OTHER POSSIBLE QUESTIONS, mrexcel.com IS THE PLACE TO GO OR SIMPLY CHECK IT OUT AT OUR WEBSITE. WE'VE GOT LINKS THERE, AT callforhelptv.com. WE'LL BE RIGHT BACK WITH MORE OF YOUR CALLS RIGHT AFTER THIS. STAY HERE.

>> Leo: WELCOME BACK TO CALL FOR HELP. I'M LEO LAPORTE. LET'S TAKE ANOTHER CALL, WHAT DO YOU SAY? I'M IN THE MOOD. AMBER MacARTHUR, DO YOU HAVE SOMEBODY FOR ME?

>> Amber: YEAH, WE HAVE EDWARD FROM REXTON, NEW BRUNSWICK.

>> Leo: ALL RIGHT, HI, EDWARD.

>> Edward: HELLO THERE.

>> Leo: WELCOME TO THE SHOW.

>> Edward: THANK YOU VERY MUCH.

>> Leo: WHAT CAN I DO FOR YOU?

>> Edward: WELL, I HAVE A QUESTION ABOUT L.C.D. MONITORS. I'VE BEEN CONSIDERING GETTING ONE FOR QUITE AWHILE, BUT I DO HAVE ONE CONCERN.

>> Leo: YEAH.

>> Edward: I'VE BEEN DOING SOME WORK THAT REQUIRES RESOLUTION OF 800 X 600.

>> Leo: UH-HUH!

>> Edward: BUT MOST OF THE MONITORS I'VE LOOKED AT, THEIR NATIVE RESOLUTION IS 1280 X 1024, AND I NEED TO KNOW IF THEY'RE CAPABLE OF LOWER RESOLUTIONS.

>> Leo: RIGHT. THAT'S A GREAT QUESTION. ALL L.C.D.'S, AND ACTUALLY THIS IS TRUE OF PLASMAS AS WELL, HAVE A NATIVE RESOLUTION. WHAT DOES THAT MEAN? LET ME COME OVER HERE TO THE CHALKBOARD, AND I'LL SHOW YOU WHAT I MEAN. BECAUSE THE WAY THESE SCREENS WORK IS BEHIND THE SCREEN IS A SWITCH, FOR EVERY DOT ON THE SCREEN HAS ITS OWN SWITCH. YOU KNOW, IN THE CASE OF A PLASMA, IT'S ACTUALLY A CELL, A GAS CELL, A GAS-CHARGED CELL. IN THE CASE OF L.C.D., IT'S ACTUALLY A SHUTTER, A LITTLE SWITCH THAT GOES ON AND OFF AS THE COMPUTER TELLS IT TO. SO THERE'S A NATIVE RESOLUTION, YOU KNOW. LET'S SAY HERE I'M GOING TO MAKE A RESOLUTION. LET'S SAY THIS SCREEN HAS 5 X 2. I MEAN IT'S A SIMPLE NATIVE RESOLUTION, BUT THERE IT IS. IT'S FIVE ACROSS BY TWO DOWN. OKAY, THAT WOULD BE THE NATIVE RESOLUTION OF THAT SCREEN. WELL, LET'S SAY I REALLY WANT TO HAVE A SCREEN THAT IS 3 X 2. WELL, THERE'S TWO WAYS THAT L.C.D. SCREENS HANDLE IT. ONE IS THEY JUST USE THE 3 X 2 PORTION. THEY SHRINK THE SCREEN, AND THIS BECOMES A BLACK BAR. THAT'S ONE WAY TO DO IT. SO YOU MAY NOT LIKE THAT, BECAUSE YOU'LL SEE, YOU KNOW, YOUR BIG OL' L.C.D. SCREEN WILL ONLY HAVE, YOU KNOW, A SMALLER SCREEN IN IT. IT ALSO MAKES EVERYTHING GET TINY. THE OTHER WAY TO DO IT IS TO KIND OF INTERPOLATE, TO SAY, "WELL, THIS ISN'T REALLY ONE PIXEL, THIS IS 1 1/3 PIXEL." AND THE PROBLEM WITH THAT IS THAT THE PICTURE THEN GETS VERY SMOOSHY BECAUSE AN L.C.D. SCREEN CAN'T REALLY DO A 1/3 PIXEL, SO WHAT IT'S GOING TO DO IS IT'S GOING TO DO TWO PIXELS -- IT'S GOING TO AVERAGE. IT'S GOING TO DO TWO PIXELS THERE, ONE PIXEL THERE, AND IT'LL KIND OF AVERAGE THEM TOGETHER. WHAT YOU'RE GOING TO GET IS A VERY FUZZY PICTURE. SO SOME SCREENS DO A BETTER JOB THAN OTHERS. DIFFERENT SCREENS HANDLE IT DIFFERENTLY. WHAT YOU WANT TO DO IS GO IN BEFORE YOU BUY THAT SCREEN AND SET IT TO 800 X 600 AND SEE WHAT IT DOES. I'M GOING TO SET MINE TO 800 X 600. I'M JUST CURIOUS BECAUSE I'VE NEVER DONE IT ON THIS ONE. WE HAVE A 1024 X 768. I'M GOING TO NOW SET IT TO 800 X 600. NOW, I DON'T WANT YOU TO LOOK AT IT ON THE TV. I WANT YOU TO LOOK AT IT ON HERE. IT ACTUALLY LOOKS PRETTY GOOD, AND IT'S FUNNY, THE OLDER SCREENS FOR SOME REASON SEEM TO DO BETTER. I THINK THAT THAT'S BECAUSE THE OLDER SCREENS ARE ANALOG OR DESIGNED TO BE USED WITH ANALOG VIDEO CARDS, AND THEY SEEM TO HANDLE IT BETTER THAN THE SCREENS THAT ARE MORE DIGITAL. SO I WOULD -- YOU KNOW, SOMETIMES AN OLDER SCREEN ACTUALLY SCALES TO A LOWER RESOLUTION BETTER. THIS ONE ACTUALLY DOES 800 X 600 VERY WELL, EVEN THOUGH IT'S A NATIVE 1024 X 768. SO IT'S INTERPOLATING, AND IT DOESN'T EVEN LOOK TOO SMOOSHY. IT'S DONE A PRETTY GOOD JOB OF IT. SOMETIMES WHAT YOU'LL HAVE HAPPEN, AS I SAID, IS YOU GET THE SMALL SCREEN IN HERE AND A BLACK BORDER ALL THE WAY AROUND IT. SO YOU SHOULD JUST LOOK AT THE SCREEN THAT YOU'RE THINKING OF BUYING AND LITERALLY TRY IT AT -- WELL, THAT'S NOT EXACTLY WHAT I WANTED, BUT THAT'LL GIVE YOU AN IDEA. TRY IT BEFORE YOU BUY IT. MAKE SURE IT'LL DO IT THE WAY YOU WANT IT TO DO.

>> Edward: OKAY.

>> Leo: IF THAT MAKES ANY SENSE.

>> Edward: I THINK IT DOES, YEAH.

>> Leo: YEAH, YEAH. SO I GUESS THE ANSWER IS "IT DEPENDS."

>> Leo: (Laughing) AS USUAL, IT DEPENDS ON THE SCREEN. SOME OF THEM HANDLE IT VERY WELL. AND THE REASON I KNOW THIS IS BECAUSE WE LIKE TO RUN AT A LOWER RESOLUTION THAN THE HIGH RESOLUTION OF THESE BIG SCREENS NOW, AND I ALWAYS HAVE TO LOOK AT THESE AND MAKE SURE THAT THEY LOOK OKAY WHEN WE RUN THEM AT THE LOWER RESOLUTION BECAUSE SOMETIMES THEY'RE UNUSABLE. I SEE SOME JAGGIES IN HERE. YOU KNOW, YOU PROBABLY CAN'T SEE IT ON TV, BUT THERE'S JAGGIES. IF YOU COULD GET A TIGHT SHOT -- I DON'T KNOW IF YOU CAN DO THAT BASIL -- OF THE ICON THERE, RIGHT THERE WHERE I'M POINTING AT.

>> Leo: CAN YOU ZOOM IN ON THAT, BASIL, OR IS THAT GOING TO BE TOO HARD TO SEE? BUT IT'S KIND OF JAGGY. AND WHERE YOU REALLY START TO NOTICE IT, EDWARD, IS IN TEXT, WHERE THE TEXT REALLY WON'T BE VERY CRISP.

>> Edward: RIGHT.

>> Leo: OKAY?

>> Edward: VERY GOOD.

>> Leo: THANK YOU FOR THE CALL. TAKE CARE. MAYBE USING THE ANTI-ALIASING TECHNOLOGY, THEY CALL IT CLEAR TEXT -- IS IT CLEAR TEXT THEY CALL IT -- THAT'S BUILT INTO WINDOWS, THAT MIGHT HELP A LITTLE BIT.

>> Andy: YES, YES, YES, CLEAR TYPE.

>> Leo: CLEAR TYPE, THAT'S IT.

>> Andy: CLEAR TYPE.

>> Leo: THAT MIGHT HELP A LITTLE BIT. BUT THAT'S EXACTLY TO HANDLE THOSE JAGGIES A LITTLE BIT.

>> Andy: I DID HAVE A QUESTION, THOUGH.

>> Leo: YES, SIR.

>> Andy: IS "SMOOSHY" A TECHNICAL TERM?

>> Leo: YES, THAT'S A TECHNICAL TERM, "SMOOSHY." I LEARNED THAT AT THE FOOT OF THE WIZARD ON THE MOUNTAIN AT REDMOND THERE, "SMOOSHY." (Laughing) ONE MORE CHANCE TO TAKE -- NO, I DON'T KNOW WHAT IT IS. ONE MORE CHANCE TO TAKE OUR DAILY QUIZ. ANSWER THIS TECH QUESTION, AND YOU'LL KNOW YOU ARE A SMOOSHY BRAIN!

>> Leo: WHAT IS A WEB-BASED JOURNAL COMMONLY CALLED? AN E-DIARY, BLOG, INTERACTIVE JOURNAL, OR A BIG FAT WASTE OF TIME? GO TO THE WEBSITE AND GIVE US THE ANSWER, AND WE'LL TALK ABOUT IT WHEN CALL FOR HELP CONTINUES. STAY RIGHT HERE. (Theme plays: Funky instrumental)

>> Leo: WELCOME BACK TO CALL FOR HELP. BEFORE THE BREAK, WE ASKED YOU WHAT A WEB-BASED JOURNAL IS CALLED. OF COURSE, YOU KNOW THAT'S A BLOG, SHORT FOR "WEB LOG," ALTHOUGH MANY OF YOU ANSWERED D) WASTE OF TIME. (Laughter)

>> Leo: YOU MIGHT BE RIGHT, YOU MIGHT BE RIGHT.

>> Leo: THERE ARE A LOT OF BLOGS TALKING ABOUT "I HAD WAFFLES FOR BREAKFAST."

>> Amber: YES.

>> Leo: THAT'S MY FAVOURITE.

>> Amber: YEAH. (Laughing)

>> Leo: REMEMBER THOSE SLEEK SONY SPORT DISCMANS THAT WERE POPULAR A FEW YEARS BACK? TODAY -- PHTTT -- THEY'RE LIKE THE GRANDFATHER'S PORTABLE MUSIC PLAYERS. IF YOU NEED MUSIC TO STAY MOTIVATED WHEN YOU'RE WORKING OUT, IT'S TIME TO TALK TO OUR FITNESS WIZARD, AMBER MacARTHUR, WHO'S GOING FOR A RUN AFTER THE SHOW WITH ANDY, I UNDERSTAND.

>> Amber: (Laughing) YEAH, I'M GOING TO WORK ANDY. IT'S GOING TO BE A GOOD ONE. (Laughter)

>> Leo: SHE'S GOING TO SHOW US WHAT THE BEST M.P.3'S ARE. NOW, DO YOU LISTEN TO MUSIC WHILE YOU RUN?

>> Amber: I DO.

>> Leo: ARE YOU ONE OF THOSE PEOPLE?

>> Amber: YEAH, I'M ONE OF THOSE PEOPLE.

>> Leo: IT'S DANGEROUS!

>> Amber: YOU KNOW WHAT?

>> Amber: IT IS DANGEROUS, AND WE'RE GOING TO TALK ABOUT THAT AS WELL BECAUSE YOU HAVE TO BE A LITTLE BIT CAREFUL AND MAYBE TURN YOUR MUSIC DOWN A LITTLE BIT IF YOU'RE RUNNING.

>> Leo: BECAUSE YOU'RE NOT PAYING ATTENTION.

>> Amber: YEAH, YEAH, DEFINITELY, FOR SURE.

>> Amber: SO WHAT WE'RE GOING TO DO --

>> Leo: THIS IS WHAT YOU USED TO USE?

>> Amber: YOU KNOW WHAT? I BROUGHT MY OLD RUNNING DISCMAN WITH ME, BECAUSE I THOUGHT YOU COULD JUST TAKE A LOOK AND SEE HOW BIG IT IS.

>> Leo: BUT YOU KNOW, WHEN THIS CAME OUT, THIS WAS "TINESY," TEENY-WEENY, I MEAN --

>> Amber: THAT WAS SLEEK!

>> Leo: YEAH, BUT WHAT DID YOU DO? YOU'D HAVE TO STRAP IT AROUND YOUR WAIST.

>> Amber: YOU WOULD HAVE TO STRAP IT AROUND --

>> Leo: YOU KNOW, I STARTED RUNNING IN THE '70s, AND I USED TO BRING MY CASSETTE PLAYER ALONG WITH ME. (Laughter)

>> Leo: SO I WOULD RUN LIKE THIS.

>> Amber: MAYBE THAT'S WHY YOU DON'T RUN ANYMORE.

>> Leo: THAT'S WHY I STOPPED RUNNING. SO THIS IS SLEEK, BELIEVE ME!

>> Amber: YEAH.

>> Leo: ALL RIGHT.

>> Amber: THAT WAS VERY SLEEK WHEN IT CAME OUT, BUT OBVIOUSLY, IT'S NOT VERY --

>> Leo: WE GET SLEEKER NOW.

>> Amber: YEAH.

>> Leo: PLUS WE GET MORE MUSIC THAN ONE LOUSY C.D.

>> Amber: YEAH, MUCH MORE MUSIC.

>> Leo: YEAH.

>> Amber: SO I'M ALSO GOING TO WALK THROUGH A WEBSITE, runnersworld.com.

>> Leo: OKAY, THIS IS THE MAGAZINE.

>> Amber: YES, IT'S THE MAGAZINE, WHICH HAS ITS OWN ONLINE SITE WHERE YOU CAN GO THROUGH, AND THERE'S ACTUALLY A REVIEW OF M.P.3 PLAYERS.

>> Leo: OH, GREAT!

>> Amber: SO YOU CAN TAKE A LOOK. AND THIS WILL BE ON callforhelptv.com.

>> Leo: RIGHT.

>> Amber: SO PEOPLE CAN TAKE A PEEK AT THAT. BUT I THOUGHT I WOULD BRING ACTUALLY MY OWN M.P.3 PLAYER, AND I KNOW YOU'VE BROUGHT YOUR I.POD MINI.

>> Leo: I'VE BROUGHT MINE. SO WHAT DO YOU LISTEN TO WHEN YOU RUN?

>> Amber: OKAY, SO THIS IS THE R.C.A. LYRA.

>> Leo: THIS IS REALLY GREAT.

>> Amber: IT'S REALLY SMALL, AND --

>> Leo: DO YOU WEAR THIS AROUND YOUR NECK OR STRAPPED TO YOUR ARM OR YOU --

>> Amber: NO, YOU STRAP IT TO YOUR ARM WITH THIS WRISTBAND ACTUALLY.

>> Leo: SO YOU PUT IT IN THE LITTLE POUCH HERE.

>> Amber: YOU PUT IT IN THE LITTLE POUCH THERE.

>> Leo: AND THEN YOU CAN STRAP IT TO YOUR ARM.

>> Amber: YEAH, AND IT STRAPS RIGHT AROUND YOUR ARM, AND IT'S EXTREMELY LIGHT.

>> Leo: IT IS LIGHT. I MEAN THIS IS LIKE A PACK OF -- IT'S THE SIZE OF A PACK OF MATCHES, A BOX OF MATCHES, AND IT WEIGHS ABOUT THE SAME.

>> Amber: EXACTLY. AND YOU KNOW, SOME PEOPLE MIGHT NOT LIKE IT BECAUSE IT DOESN'T FIT THAT MUCH MUSIC, RIGHT? IT ONLY FITS ABOUT PROBABLY 30 SONGS RIGHT NOW, AND YOU CAN GET MORE MEMORY FOR IT, BUT --

>> Leo: THIS IS 128 MEGS.

>> Amber: 128, AND YOU CAN GET ANOTHER MEMORY CARD, SO IT'S 256.

>> Leo: OKAY.

>> Amber: BUT FOR ANYONE WHO RUNS, YOU KNOW, MY RUNS ARE BETWEEN FIVE, 10, 15 K. AT THE OUTSIDE, SO THAT WILL DEFINITELY WORK FOR IT. IT WORKS FOR ME, AND IT WILL WORK FOR A LOT OF RUNNERS.

>> Leo: SO, LIKE MOST, YOU CONNECT THIS VIA YOUR U.S.B. PORT RIGHT HERE.

>> Amber: EXACTLY, YEAH, AND JUST dragon.music, AND YOU KNOW, I TRY TO GET LOTS OF --

>> Leo: DO YOU CHANGE YOUR TUNES EVERY TIME YOU RUN?

>> Amber: YOU KNOW WHAT?

>> Amber: I PROBABLY CHANGE THEM ABOUT ONCE A WEEK AND PUT NEW TUNES ON THERE, AND I GET LOTS OF FUN SORT OF DANCE MUSIC, MUSIC THAT I NORMALLY WOULDN'T LISTEN TO.

>> Leo: UPBEAT STUFF.

>> Amber: YEAH.

>> Leo: THAT MIGHT BE MY OTHER PROBLEM. I USED TO LISTEN TO GREGORIAN CHANTS WHEN I RAN. IT MAY NOT BE REALLY THE INSPIRATION. (Imitates Gregorian chants)

>> Amber: (Laughing) YOU'RE NOT GOING TO BE MAKING A LOT OF PROGRESS WITH THAT.

>> Leo: I DIDN'T RUN REAL FAST, BUT I WAS VERY MEDITATIVE.

>> Leo: (Imitates Gregorian chant)

>> Amber: YEAH, I TRY TO PUT THE, YOU KNOW, J.LO, JUSTIN TIMBERLAKE, THAT TYPE OF MUSIC ON THERE.

>> Leo: OH!

>> Amber: I KNOW, WHICH I DON'T NORMALLY LISTEN TO, BUT --

>> Leo: YEAH, THAT'LL MAKE YOU RUN FOR COVER. (Laughter)

>> Amber: IT'S PRETTY GOOD. AND THEN I KNOW YOU'VE BROUGHT IN --

>> Leo: A LOT OF PEOPLE USE THESE, BECAUSE I SEE THESE, IN FACT, AT THE GYM ALL THE TIME NOW. THIS IS THE I.POD MINI.

>> Amber: YEAH.

>> Leo: AND IT'S TINY. I MEAN IT'S STILL PRETTY LIGHTWEIGHT, BUT THIS HOLDS FOUR GIGABYTES, AND THAT WILL PLAY A THOUSAND SONGS.

>> Amber: AND THAT'S GREAT, BUT YOU KNOW, YOU'LL NOTICE ON THE RUNNER'S WORLD SITE, THEY RATE THAT AS ONE OF THE HEAVIEST PLAYERS TO RUN WITH, BECAUSE IT'S A LITTLE BIT BULKY.

>> Leo: YEAH, IT'S FOUR OR FIVE OUNCES, I MEAN --

>> Amber: (Laughing)

>> Leo: I GUESS FOR ME IT WOULDN'T BE A BAD THING.

>> Amber: YEAH.

>> Leo: BUT AGAIN THIS IS ONE WHERE YOU'D PROBABLY WANT TO BUY THE EXTRA STRAP, THE WRIST STRAP, FOR IT.

>> Amber: YEAH, I THINK IT'S ANOTHER $30 U.S. FOR THE WRIST STRAP.

>> Leo: I ACTUALLY STOLE THIS FROM MY DAUGHTER. I KNOW BECAUSE SHE PUT THE PEACE SIGN ON THE BACK OF IT. (Laughing)

>> Amber: OH, COOL! BUT IF YOU'RE A RUNNER AND YOU WANT TO BUY AN I.POD, THAT'S THE THING TO BUY DEFINITELY, BECAUSE THIS IS A LITTLE BIT TOO HEAVY.

>> Leo: NOW, THIS IS THE NEXT GENERATION UP?

>> Amber: YEAH, THE NEXT GENERATION.

>> Leo: 20 GIGS ON THIS, BUT IT IS -- YOU CAN SEE THE SIZE DIFFERENCE, AND MOSTLY IT'S A WEIGHT DIFFERENCE. I MEAN THIS THING IS LIKE EIGHT OUNCES.

>> Amber: YEAH, THERE'S DEFINITELY A BIG WEIGHT DIFFERENCE. SO, BUT THE MINI'S GREAT. THE MINI'S GREAT FOR SOMEONE WHO WANTS TO HAVE MORE MUSIC IN AN ALL-IN-ONE MUSIC PLAYER, BUT I DO LIKE MY LITTLE R.C.A. LYRA.

>> Leo: ONE OF THE ADVANTAGES THAT THE LYRA HAS OVER BOTH THE C.D. PLAYER AND THE HARD DRIVE M.P.3 PLAYERS IS SOLID STATE, SO JIGGLES DON'T AFFECT IT.

>> Amber: NO, NO, NO, NO JIGGLES WILL AFFECT IT AT ALL. IT'S SOLID. AND I THROW IT IN MY PURSE, AND I HAVE IT IN THE BACK OF MY CAR, SO IT'S GREAT, AND I JUST SWITCH THE MUSIC UP MAYBE ONCE A WEEK.

>> Leo: YOU DON'T WANT TO THROW THIS IN YOUR PURSE. WELL, YOU MIGHT, BUT YOU CAN'T.

>> Amber: (Laughing) I'D LIKE TO, EXACTLY.

>> Leo: SO WHAT DO YOU LOOK FOR WHEN YOU'RE GOING TO BUY AN M.P.3 PLAYER? WHAT ARE THE KEY ELEMENTS?

>> Amber: THE KEY THINGS TO LOOK FOR ARE ACTUALLY THE WEIGHT, THE SIZE, THE MEMORY, DEPENDING ON HOW MUCH MUSIC YOU WANT TO PUT ONTO IT, AS WELL AS OBVIOUSLY THE PRICE. THE PRICE IS A BIG THING. SO THE R.C.A. LYRA IS ABOUT $150 AT FUTURE SHOP RIGHT NOW.

>> Leo: RIGHT.

>> Amber: AND THEN I THINK THE I.POD MINI RUNS FOR ABOUT --

>> Leo: IT'S A HUNDRED BUCKS MORE, I THINK.

>> Amber: YEAH, A COUPLE HUNDRED DOLLARS. I THINK IT'S ALMOST $350 IN CANADA RIGHT NOW, SO IT'S A LITTLE BIT MORE EXPENSIVE, BUT YOU KNOW, OBVIOUSLY YOU CAN PUT SO MUCH MUSIC ON THERE, SO THAT'S GREAT. BUT IF YOU HAVE LESS MONEY, THE R.C.A. LYRA'S A GREAT OPTION.

>> Leo: THANK YOU. WELL, I'M GOING TO GET SOME J.LO.

>> Amber: J.LO! (Giggling)

>> Leo: OKAY, I'LL GET SOME J.LO ON HERE.

>> Amber: YOU'LL BE RUNNING PRETTY FAST.

>> Leo: I WAS THINKING OF SIR MIX-A-LOT. I'LL PUT SOME, YOU KNOW, SOME TUPAC ON HERE.

>> Amber: SOME TUPAC, EMINEM.

>> Leo: EMINEM, OH, EMINEM'S GREAT!

>> Amber: YEAH, EMINEM.

>> Leo: (Singing) ALL RIGHT, WE'RE GOING TO TAKE ANOTHER CALL IN JUST A LITTLE BIT AS WE CONTINUE CALL FOR HELP IN JUST A MOMENT. STAY RIGHT HERE. (Fast rock instrumental)

>> Leo: OH, SHOULD WE DO IT NOW? NEVER MIND! WHO'S MY CALLER? I'M GOING TO DO SOME WALKIN'.

>> Amber: ALL RIGHT, WE HAVE FRANCIS FROM INVERNESS, NOVA SCOTIA.

>> Leo: HEY, FRANCIS!

>> Francis: HOW ARE YOU DOING, LEO?

>> Leo: SAY HI TO MY TALENTED BASIL. AH, WHAT CAN I DO FOR YOU, FRANCIS?

>> Francis: LEO, I HAVE A QUESTION CONCERNING MAC P.C. FILE SHARING.

>> Leo: OKAY.

>> Francis: WHAT I HAVE IS I HAVE A MAC, A POWER MAC G.4 AND A P.C. ON A NETWORK WITH A CROSSOVER CABLE AND TWO STATIC I.P.'S. AND I CAN PING THE MAC FROM MY P.C., BUT AS FAR AS TRANSFERRING FILES, I HAVEN'T HAD ANY LUCK AT ALL.

>> Leo: OKAY.

>> Francis: I'VE FOLLOWED THE PROCEDURE GIVEN IN WINDOWS AND MAC, AND I EVEN TRIED MACLAND SOFTWARE.

>> Leo: OH, YOU DON'T NEED MACLAND ON IT. YOU'RE RUNNING O.S.10, I HOPE.

>> Francis: O.S.10 AND WINDOWS X.P. ON THE P.C. AND I'VE BEEN ABLE TO USE ONE TO SERVICE A PROXY FOR THE INTERNET FOR THE OTHER, BUT I CAN'T TRANSFER ANY FILES.

>> Leo: WELL, THAT'S GOOD. SO, OKAY, A COUPLE OF THINGS. FIRST OF ALL, YOU DON'T NEED A CROSSOVER CABLE FOR YOUR MAC, BY THE WAY. A CROSSOVER CABLE IS NEEDED FOR MOST ETHERNET CONNECTORS, BUT THE MAC CARD IS AUTO SENSING, SO IT KNOWS WHETHER IT NEEDS TO SWITCH OVER TO A CROSSOVER OR NOT. IT'LL ACTUALLY SWITCH ITS OWN WIRING.

>> Francis: SO I CAN PUT A STRAIGHT CABLE BETWEEN THEM?

>> Leo: BELIEVE IT OR NOT, ONE OF THE ADVANTAGES OF THE G.4'S AND THE G.5'S IS THEY HAVE AUTO SWITCHING ETHERNET, AUTO SENSING ETHERNET.

>> Francis: WOW, I DIDN'T KNOW THAT.

>> Leo: ISN'T THAT COOL?

>> Leo: BUT ANYWAY, YOU'VE GOT IT. IT DOESN'T MATTER. IT WON'T SWITCH IF IT DOESN'T NEED TO. NOW, LET'S TAKE A LOOK AT THIS. SO YOU'RE RUNNING A PANTHER?

>> Leo: IS THAT THE VERSION OF O.S.10 YOU'RE RUNNING, 10.2, 10.1, 10.3?

>> Francis: YEAH, IT'S --

>> Leo: BECAUSE I'LL TELL YOU, AS LONG AS YOU'RE NOT RUNNING THE ORIGINAL O.S.10, IT'S PRETTY EASY TO DO. ONCE THEY GOT THE 10.2 JAGUAR, THEY REALLY IMPROVED THE S.M.B., BUILT-IN S.M.B., INTO O.S.10 TO THE POINT WHERE IT REALLY LOOKS JUST LIKE A WINDOWS MACHINE TO A WINDOWS MACHINE. THE EASIEST WAY TO DO THIS WOULD BE TO PULL THE WINDOWS DRIVE UP ON YOUR MAC. YOU CAN DO IT THE OTHER WAY AROUND, TOO, BUT IT'S A LITTLE EASIER TO DO IT ON THE MAC. I'M GOING TO SHOW YOU THE MAC STYLE. FIRST THING, JUST TELL ME IF YOU'VE DONE THIS, YOU'RE GOING TO GO, YOU'RE GOING TO CONNECT TO SERVER, RIGHT?

>> Francis: YEAH, I TRIED THAT, AND I THINK I DO HAVE THE OLDER VERSION OF O.S.10 --

>> Leo: AH, OKAY.

>> Leo: SEE, ON THE NEWER VERSION, YOU CAN PRESS THE "BROWSE" BUTTON, AND YOU'LL ACTUALLY BE ABLE TO BROWSE ALL THE S.M.B. SERVERS.

>> Leo: BECAUSE YOU NOW HAVE THE OLDER VERSION, THE ORIGINAL O.S.10, YOU HAVE TO TYPE IN "smb://" AND THEN THE NAME OF THE SERVER.

>> Leo: NOW, IT CAN EITHER BE THE NAME THAT'S IN THE COMPUTER DESCRIPTION ON THE SYSTEM PROPERTIES CONTROL PANEL, OR IT CAN BE THE I.P. ADDRESS. ANDY, WHAT'S YOUR I.P. ADDRESS? DO YOU KNOW OVER THERE?

>> Andy: YEAH, 192 --

>> Leo: 192 --

>> Andy: DOT 168 --

>> Leo: DOT 168 --

>> Andy: DOT 0 --

>> Leo: DOT 0 --

>> Andy: DOT 5.

>> Leo: DOT 5. SO THAT'S HIS I.P. ADDRESS. I'M ENTERING THAT IN. AND THEN YOU NEED TO HAVE THE NAME OF THE SHARE. NOW, THAT'LL BE WHATEVER -- YOU KNOW, WHEN YOU DO A SHARE ON WINDOWS, YOU GIVE IT A NAME, LIKE A REAL WORLD NAME. THAT NAME, BY THE WAY, FRANCIS, CANNOT HAVE A SPACE IN IT OR A DASH IN IT, OR THE MAC WILL CHOKE.

>> Francis: RIGHT, OKAY.

>> Leo: SO, ANDY, WHAT'S THE SHARE NAME ON THAT SYSTEM?

>> Andy: IT'S CALLED "SHARE THIS," SHARE SPACE THIS.

>> Leo: OH, SEE, I CAN'T DO IT BECAUSE IT'S GOT A SPACE IN IT.

>> Andy: WAIT A MINUTE, HANG ON!

>> Leo: TAKE THE SPACE OUT. AND THAT COULD BE PART OF THE PROBLEM THAT YOU'RE HAVING, FRANCIS. ARE YOU DOING IT THIS WAY? YOU'RE ENTERING IT IN BY THE I.P. ADDRESS AND THE NAME? (Indistinct conversation)

>> Francis: IT JUST KEEPS SAYING, "CAN'T FIND THAT DIRECTORY --"

>> Leo: YEAH, BUT UNFORTUNATELY, IT ONLY HAS ONE ERROR MESSAGE, SO THE ERROR MESSAGES ARE TOTALLY USELESS. APPLE EVEN SAYS THIS. I HAVE A LINK IN THE SHOW NOTES, AND I WOULD RECOMMEND LOOKING AT IT, TO APPLE INSTRUCTIONS, ALSO A THIRD PARTY WEB PAGE THAT'LL HELP YOU DO IT. THE KEY IS YOU'VE GOT TO HAVE T.C.P.I. (Unclear word) ACTIVITY. WE KNOW YOU HAVE THAT BECAUSE YOU CAN PING THE OTHER MACHINE. WE KNOW THAT'S WORKING. THEN YOU HAVE TO ENTER IN THE I.P. ADDRESS APPROPRIATELY, AND YOU HAVE TO HAVE AN APPROPRIATE SHARE NAME. YOU SAID, "SHARE THIS?"

>> Andy: "SHARE THIS," NO SPACE.

>> Leo: CAPITAL -- OH, I GUESS IT DOESN'T MATTER.

>> Andy: ALL LOWER CASE.

>> Leo: ALL LOWER. "SHARE THIS." SO THEN YOU ENTER IN THAT NAME AND YOU PRESS "CONNECT." YOU'LL ALSO NEED, OF COURSE, THE PASSWORD AND THE LOG-IN. NOW, YOU CAN SEE I'M SEEING -- THIS IS GOOD. I'M SEEING HIS SYSTEM, AND I NEED THE USER NAME OF THE ACCOUNT THAT YOU'RE GOING TO LOG INTO. WHAT'S THAT?

>> Andy: THERE IS NONE.

>> Leo: THERE IS NONE?

>> Andy: NO.

>> Leo: NO USER NAME OR PASSWORD?

>> Andy: NO.

>> Leo: OH, YES, THERE IS, ANDREW!

>> Andy: I HAVEN'T SET IT.

>> Leo: OH, WELL, NO PASSWORD? YOU'VE GOT TO HAVE A USER NAME. WHAT'S THE USER NAME?

>> Female voice: "CALL FOR HELP."

>> Leo: "CALL FOR HELP?" (Typing sound)

>> Leo: WHOOPS, LET'S CLOSE THIS HERE. OKAY, "CALL FOR HELP," NO PASSWORD, PRESS "O.K." AND THERE IT IS. THERE'S ANDY'S J.P.G.'S. NOW, THERE IS A GOOD PROGRAM -- AND I'VE PUT A LINK ON THAT AS WELL -- CALLED "SHARE POINTS" THAT HELPS YOU DO THIS. ONCE YOU'VE GOT THE SHARE WORKING, YOU CAN USE SHARE POINTS TO SET THE SHARES ON THE MAC SIDE AND MAKE IT EASIER TO GET THE WINDOWS ON. BUT THAT'S BASICALLY HOW YOU DO IT. IF IT'S NOT WORKING, IT EITHER IS BECAUSE YOU HAVE A SPACE OR A HYPHEN IN THE NAME. THAT'S A NICE PICTURE. (Laughter)

>> Leo: A SPACE OR A HYPHEN IN THE NAME OR SOMEHOW SOMETHING'S NOT WORKING. I KNOW YOU CAN PING THEM, SO YOU'RE WORKING. FRANCIS, WE'VE GOT TO RUN, BUT THAT'S HOW YOU DO IT, AND AS YOU CAN SEE, IT WORKS PRETTY WELL AS LONG AS YOU'VE GOT THE SHARES WORKING PROPERLY. OH, MAKE SURE YOU DON'T HAVE A FIREWALL. IF YOU HAVE TO FIREWALL, YOU CAN BLOCK IT, SO TURN OFF YOUR FIREWALL. THAT MIGHT BE ANOTHER THING. THANK YOU FOR THE CALL, FRANCIS.

>> Francis: I LOVE YOUR SHOW, BY THE WAY.

>> Leo: HEY, KEEP WATCHING. I APPRECIATE IT.

>> Francis: OKAY.

>> Leo: HEY, WE'VE GOTTA RUN. WE'RE GOING TO WRAP UP THINGS ON CALL FOR HELP RIGHT AFTER -- (Unclear)

>> Leo: WERE YOU SCARED WHEN YOU SAW THAT PICTURE? (Laughter) (Indistinct conversation) (Fast rock instrumental)

>> Leo: I'M SORRY WE RAN OUT OF TIME ON THAT LAST CALL. THAT'S A TRICKY THING TO DO, TO GET MAC AND P.C.'S SHARING, BUT I WANTED TO SHOW YOU THAT YOU CAN DO IT. I MEAN WE WERE ABLE TO DO IT, AND THERE ARE JUST A FEW THINGS. THE MAIN THING, SOMETIMES PEOPLE HAVE THE FIREWALL RUNNING.

>> Andy: MM-HMM.

>> Leo: AND THAT CAN REALLY DO IT. YOU HAVE TO UNBLOCK THOSE ONES. HEY, HOW WAS IT, AMBER? DID YOU ENJOY YOURSELF?

>> Amber: IT WAS AWESOME! YOU GUYS ARE GREAT! THE WHOLE STAFF IS GREAT. IT'S WONDERFUL.

>> Leo: SO NOW YOU AND ANDY ARE GOING FOR A RUN?

>> Amber: YEAH, WE'RE GOING TO GO FOR A RUN AFTER --

>> Andy: SO WE CAN'T GO ANY FURTHER THAN THIS -- (Unclear)

>> Leo: ANDY USES THE ETHERNET CABLE FOR HIS M.P.3. HEY, THANKS FOR JOINING US. IF YOU WANT TO BE ON THE SHOW, GO TO THE WEBSITE, callforhelptv.com. CLICK THAT LINK, ASK YOUR QUESTION. WE'LL SEE YOU NEXT TIME. HAVE A GREAT DAY. BYE-BYE. (Theme plays: Funky instrumental)