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>> Monica: WEB NAVIGATION, HOW TO MAKE IT BETTER, TODAY ON CALL FOR HELP! (Theme plays: Quirky instrumental)

>> I HOPE THESE PEOPLE CAN HELP ME WITH MY COMPUTER. OH! (Gasps) (Siren wailing)

>> NO!

>> A TECHNICIAN WILL BE WITH YOU IN FOUR HOURS.

>> FOUR HOURS?

>> YOU CAN UPGRADE FOR JUST $5,000.

>> WHAT?

>> THE UNIVERSAL STUDIO CONFIG BOARD SHOULD BE SET TO I.B.6.

>> I NEED THAT IN PLAIN ENGLISH.

>> HELP?

>> LEO LAPORTE AND CALL FOR HELP. MAY I HELP YOU?

>> Leo: WELCOME! IT'S TIME FOR CALL FOR HELP!

>> Leo: GOOD TO SEE YOU! LEO LAPORTE HERE. THIS IS THE SHOW WHERE WE TEACH YOU EVERYTHING YOU NEED TO KNOW ABOUT THESE LITTLE SPAWNS OF SATAN WE CALL THE PERSONAL CONFUSER.

>> Leo: (Chuckling) YES, THIS BEIGE BOX FROM HELL CAN DRIVE YOU CRAZY! BUT THEN WE'RE HERE TO KIND OF MAKE YOU A LITTLE BIT SANER, BECAUSE WE'RE ALREADY CRAZY.

>> Monica: SANER!

>> Leo: NOT SANE, I'M NOT SAYING "SANE."

>> Monica: SANER. (Laughing)

>> Leo: SPEAKING OF SANE, LADIES AND GENTLEMEN, MONICA LITONJUA, WHO'S GOING CRAZY.

>> Monica: (Screams)

>> Leo: (Screams)

>> Monica: (Laughing)

>> Leo: WHAT HAVE YOU GOT ON THE SHOW TODAY? ANYTHING FUN?

>> Monica: I'VE GOT -- YOU KNOW, IF YOU HAVE SOMETHING STUCK IN YOUR HEAD THAT'S MUSIC THAT YOU DON'T KNOW WHERE IT CAME FROM --

>> Leo: I HEAR VOICES.

>> Monica: I HEAR VOICES.

>> Leo: YES?

>> Monica: YOU MIGHT WANT TO GO TO THIS WEBSITE --

>> Leo: A WEBSITE TO GET RID OF THE SONGS YOU CAN'T STOP SINGING IN YOUR HEAD?

>> Monica: WELL, NO. (Laughter)

>> Leo: BECAUSE THAT WOULD BE A MILLION-DOLLAR PRIZE!

>> Monica: I'M GOING TO HAVE TO KEEP LOOKING FOR THAT.

>> Leo: WE WERE SINGING BEFORE THE SHOW DREAM WEAVER, AND I CAN'T GET -- BECAUSE WE'RE GOING TO TALK ABOUT DREAM WEAVER, THE PROGRAM, AND I CAN'T GET IT OUT OF MY HEAD. (Laughter)

>> Monica: THAT'S BECAUSE I STARTED SINGING IT.

>> Leo: YOU DID! IT'S YOUR FAULT.

>> Andy: \M I'M A DREAM WEAVER \M\M (Everyone talking at once)

>> Leo: WELL, ANYWAY, MONICA'S GOING TO GET SONGS OUT OF YOUR HEAD OR INTO YOUR HEAD, AS SHE'S DONE TO ME, OR SOMETHING LIKE THAT. ANDY'S GOING TO SHOW YOU HOW TO GET A TEXT MESSAGE JAMMED INTO A TELEPHONE.

>> Andy: IF I CAN GET MY DEMO TO WORK!

>> Leo: I SAW YOU. WHAT'S THE MATTER? ARE YOU CALLING QUICKLY AND --

>> Andy: YEAH, I'M TRYING TO GET MY CREDITS ALL SET UP SO I CAN SEND THE MESSAGE FROM MY P.C. TO MY PHONE, AND IT'S SAYING, "CAN'T FIND THE CREDITS." BUT ANYWAY, WE'LL FIGURE IT OUT.

>> Andy: I'LL SHOW IT TO YOU ANYWAY, WHETHER IT WORKS OR NOT.

>> Leo: WHETHER IT WORKS OR NOT. THAT'S WHAT WE DO HERE ON THE SHOW -- WHETHER IT WORKS OR NOT, WE SHOW YOU HOW EVEN IF IT DOESN'T WORK. BUT, YOU KNOW, ACTUALLY IN A WAY, THAT'S KIND OF THE WAY IT IS FOR EVERYBODY, FOR ALL OF US WHO USE TECHNOLOGY, WHETHER IT'S A COMPUTER, A CAMCORDER, A DIGITAL CAMERA, A CELLPHONE, HALF THE TIME IT DOESN'T QUITE WORK LIKE IT'S SUPPOSED TO.

>> Monica: IT DOESN'T ALWAYS WORK.

>> Leo: WE DON'T WANT TO LIE TO YOU. IT DOESN'T WORK FOR US EITHER!

>> Andy: NO.

>> Leo: WE'RE NOT WIZARDS AND MAGICIANS. (Unclear)

>> Andy: YOU KNOW, THAT'S ONE THING THAT PEOPLE DO LIKE TO ASK ME ABOUT THIS SHOW. THEY SAY, "EVERYTHING SEEMS TO WORK FOR YOU GUYS. HOW COME?" (Laughter)

>> Andy: IT'S BECAUSE WE SPEND A LOT OF TIME PREPPING.

>> Leo: BUT WE DON'T EDIT OUT THE MISTAKES.

>> Andy: NO, WE DON'T, NO.

>> Monica: RIGHT. IT DOESN'T ALWAYS WORK.

>> Leo: IT DOESN'T ALWAYS.

>> Monica: I'VE HAD DEMOS THAT DON'T -- IT DOESN'T WORK.

>> Leo: I KNOW. I'M SURPRISED YOU'RE HEARING FROM PEOPLE SAYING IT ALWAYS WORKS FOR YOU, BECAUSE FRANKLY, THAT'S NOT HOW IT FEELS.

>> Vac: EXCUSE ME, LEO?

>> Leo: YES, VAC?

>> Vac: CAN'T GET IT OUT OF MY HEAD IS A SONG BY THE ELECTRIC LIGHT ORCHESTRA FROM THEIR SECOND ALBUM ELDORADO IN 1976.

>> Leo: THANK YOU, VAC. NOW I'M GOING TO BE SINGING THAT FOR THE REST OF THE DAY.

>> Monica: OKAY, HERE -- \M DREAM WEAVER \M\M LET'S PUT THAT BACK IN THERE.

>> Leo: NO, GO AWAY, GO AWAY! (Laughter)

>> Leo: WEB DESIGNER AMBER MacARTHUR -- SHE'S ACTUALLY A USABILITY EXPERT -- WILL BE HERE WITH SOME MORE GREAT TIPS ON BUILDING YOUR OWN WEBSITE AS WELL. IT'S "WEB WORKSHOP WEEK."

>> Andy: GREAT.

>> Leo: AND WE'RE GETTING RID OF THE -- ACTUALLY, YOU'RE GOING TO SHOW US HOW TO FIND THE CATCHY COMMERCIALS.

>> Monica: YEAH.

>> Leo: NOT GET RID OF THEM, BUT FIND THE SONGS ON THE COMMERCIALS.

>> Monica: MAYBE IT'LL, YOU KNOW, PUT YOUR MIND AT EASE.

>> Leo: YOU KNOW THE ONE I LIKED?

>> Andy: WHAT'S THAT?

>> Leo: (Humming)

>> Monica: YEAH, THAT'S GOOD!

>> Leo: REMEMBER THAT VOLKSWAGEN COMMERCIAL?

>> Monica: OH, I'LL SEE IF THAT'S ON THIS. (Leo and Andy humming)

>> Monica: CHECK IT OUT!

>> Leo: (Continues humming)

>> Andy: WASN'T IT WITH BILL GATES?

>> Leo: BILL GATES AND STEVE BAUMER DID A COMMERCIAL. THEY SHOWED A COMDEX ONE. YOU KNOW, I'VE ALWAYS TRIED TO GET THOSE VIDEOS, BUT BECAUSE THEY DON'T GET RIGHTS -- IT'S PART OF BILL GATES' SPEECH AT COMDEX. IT'S HIS KEYNOTE SPEECH. BECAUSE THEY DON'T GET THE RIGHTS TO SHOW IT ANYWHERE BUT AT THAT SPEECH, THEY NEVER GIVE IT TO US. SO I FEEL BAD BECAUSE SOME OF THE BEST, FUNNIEST, PHONIEST COMMERCIALS EVER PRODUCED ARE PRODUCED FOR MICROSOFT AND BILL GATES' KEYNOTE SPEECHES AT COMDEX. AND OF COURSE, WHY NOT? THE GUY'S GOT THIRTY THOUSAND BILLION DOLLARS! HE COULD DO ANYTHING HE WANTS. (Sound of cash register ringing)

>> Leo: SO THEY HAVE A VERY FUNNY PARODY OF THAT VOLKSWAGEN COMMERCIAL, WHERE HE AND STEVE BAUMER ARE DRIVING AROUND IN THEIR VOLKSWAGEN, GOING -- (Humming) AND THEN THEY LOOK OUT THE WINDOW, AND THERE'S AN OLD SUN COMPUTER THERE, AND THEY -- JUST LIKE IN THE COMMERCIAL, WHERE THEY FOUND A -- IT'S WHAT, A SOFA OR A SEAT OR SOMETHING?

>> Andy: YEAH.

>> Leo: SO BAUMER JUMPS OUT OF THE CAR, PUTS THE SUN COMPUTER IN THE BACKSEAT. THEY'RE DRIVING AROUND, AND THEY GO -- (Sniffing) (Laughter)

>> Leo: "DO YOU SMELL THAT?" (Sniffing) AND THEY LEAVE IT BEHIND. IT'S VERY GOOD. IT'S ACTUALLY GEEK HUMOUR, BUT IT'S FUNNY. HEY, MAYBE WE'D BETTER -- (Laughter)

>> Leo: I THOUGHT IT WAS FUNNY, ANYWAY, YEAH. MAYBE THAT'S WHY MICROSOFT WON'T LET ME SHOW IT. LET'S TAKE ANOTHER -- LET'S TAKE OUR FIRST CALLER OF THE DAY.

>> Monica: WE'VE GOT A WEBCAM CALLER.

>> Leo: YAY!

>> Monica: IT'S BRENT FROM BRIGHTON, ONTARIO!

>> Leo: HELLO, BRENT, FROM BRIGHTON! HOW ARE YOU?

>> Brent: NOT TOO BAD, LEO. HOW ARE YOU?

>> Leo: I'M GREAT. NOW LET ME GUESS. THAT CAP IS FROM THE CANADIAN NATIONAL HOCKEY TEAM.

>> Brent: TEAM CANADA, YES.

>> Leo: TEAM CANADA! THAT IS THE ANTHEM, THE SONG IS THE UNOFFICIAL NATIONAL ANTHEM OF CANADA RIGHT NOW. SO ARE YOU A BIG FAN? DUH!

>> Brent: YEAH, I USED TO PLAY HOCKEY A LOT.

>> Leo: DID YOU?

>> Brent: BUT I GOT OLDER AND GAVE IT UP.

>> Leo: YEAH, YEAH, WELL, YOU GOT OUT BEFORE YOU LOST YOUR TEETH. GOOD THINKING!

>> Brent: (Laughing) YEAH!

>> Leo: GOOD MAN! WHAT CAN I DO FOR YOU TODAY, BRENT?

>> Brent: WELL, MY QUESTION'S ON FILE TRANSFER SPEEDS ON MY HOME NETWORK.

>> Leo: YES!

>> Brent: I HAVE TWO COMPUTERS. THEY'RE BOTH THROUGH A D-LINK ROUTER.

>> Leo: MM-HMM?

>> Brent: ONE'S A P3800, AND THE OTHER ONE'S AN ATHLON XP 2700.

>> Leo: OKAY.

>> Brent: BOTH LINKS ARE 10,100 CAPABLE, THE SAME AS THE ROUTER.

>> Leo: THE ROUTERS, OKAY.

>> Brent: AND WHEN I DO SOME FILE TRANSFERRING, USUALLY, WELL, (Unclear word) TRANSFERRING, AND CHECKING THIS AGAINST "PSI METER" AND "WIND BAR," IT SEEMS TO BE THAT I'M ONLY GETTING AROUND A TRANSFER RATE OF EIGHT MEGABYTES PER SECOND.

>> Leo: OKAY --

>> Brent: I'M JUST WONDERING, BECAUSE THEY'RE 100 MEGABYTE CAPABLE, I JUST THOUGHT IT MIGHT HAVE BEEN OR SHOULD BE HIGHER THAN THAT.

>> Leo: YEAH, ACTUALLY THAT'S NOT SO BAD. NOW LET ME TELL YOU WHY. FIRST OF ALL, IT'S NOT 100 MEGABYTES TRANSFER RATE. IT'S 100 MEGABITS.

>> Brent: BITS, OKAY.

>> Leo: SO IT'S 10,100 ETHERNET IS 10 MEGABITS PER SECOND OR 10 MEGA -- 100 MEGABITS PER SECOND. SO IF YOU DIVIDE 100 MEGABITS BY EIGHT TO GET THE NUMBER OF BYTES, WHAT IS THAT? IT'S ABOUT 16 BYTES, 16 MEGABYTES A SECOND.

>> Brent: OKAY.

>> Leo: SO YOU'RE GETTING EIGHT!

>> Brent: GREAT.

>> Leo: THAT STILL SOUNDS LIKE IT'S HALF WHAT YOU SHOULD BE GETTING, BUT YOU'VE GOT TO REMEMBER ETHERNET IS A COLLISION-BASED NETWORKING TECHNOLOGY, AND WHAT THAT MEANS IS THE WAY ETHERNET WORKS IS IT SENDS THE DATA OUT, AND IF IT GETS TO THE NEXT PLACE, THE PLACE IT'S SUPPOSED TO GO, THEY SEND BACK AN ACKNOWLEDGMENT, AND THEN THEY SEND THE NEXT ONE OUT. IF IT DOESN'T, OR IF THEY BOTH SEND AT THE SAME TIME, IF THERE'S A COLLISION ON THE NETWORK, THEY BOTH RESEND. SO BECAUSE OF THIS, YOU ACTUALLY GET A REAL THROUGHPUT ON ETHERNET OF SOMEWHAT LESS THAN THE NOMINALLY TOP THROUGHPUT, USUALLY ALMOST AS MUCH AS HALF. SO FOR INSTANCE, A STANDARD 10 MEGABIT CONNECTION, IF YOU GET SIX OR SEVEN MEGABITS PER SECOND, YOU'RE ACTUALLY DOING PRETTY WELL.

>> Brent: OKAY.

>> Leo: NOW, YOU CAN SPEED THAT UP. IF IT'S JUST TWO COMPUTERS POINT TO POINT, OR IF THAT ROUTER IS A SWITCH, NOT A HUB, AND BY THAT, I MEAN IF IT'S DOING REAL ROUTING OF TRAFFIC BETWEEN THE TWO COMPUTERS, YOU ACTUALLY CAN TURN YOUR NETWORK CARD INTO THE FULL DUPLEX MODE, WHICH SAYS BASICALLY "NO COLLISION DETECTING," JUST, YOU KNOW, "THERE'S NOBODY GOING TO BE CONFLICTING WITH YOU -- JUST SEND." AND THEN YOU'LL GET THE FULL SPEED, BUT IF THERE'S ANY COLLISIONS, YOU'RE ALSO GOING TO LOSE DATA.

>> Brent: OKAY. BUT I'D HAVE TO DO THAT ON BOTH P.C.'S?

>> Leo: YEAH, BOTH P.C.'S WOULD BE GOOD. ALL OF THE DEVICES HAVE TO BE FULL DUPLEX.

>> Brent: OKAY.

>> Leo: AND THAT BOX THAT YOU'RE USING, THE ROUTER, WOULD HAVE TO BE A SWITCH, AND THE REASON IS, NORMALLY YOU DON'T NEED DUPLEX IF THERE'S ONLY TWO COMPUTERS, RIGHT, BECAUSE THEY'RE NOT GOING TO HAVE A COLLISION.

>> Brent: RIGHT.

>> Leo: YOU SEND, I SEND, YOU SEND, I SEND. BUT IF YOU HAVE A SWITCH, NOW YOU HAVE THREE BOXES, AND THAT MIDDLE BOX, IF IT'S A SWITCH, WHICH MEANS THAT IT'S ACTUALLY SAYING, "OKAY, THIS PACKET GOES HERE," THAT WOULD BE OKAY. IF THERE ARE TWO COMPUTERS ON ONE SEGMENT OF A NETWORK, EVEN IF IT'S A LARGER NETWORK, IF THEY'RE JUST ON THEIR OWN SEGMENT, THEN YOU CAN TURN -- I BELIEVE YOU COULD TURN OFF COLLISION DETECTING AND GO FOR DUPLEX. THE TRUTH IS, EIGHT MEGABYTES A SECOND IS PRETTY DARN FAST.

>> Brent: OKAY.

>> Leo: YOU'RE KEEPING UP WITH ALMOST EVERYTHING YOU'RE DOING, I WOULD GUESS.

>> Brent: YEAH, YEAH, DEFINITELY. I JUST THOUGHT IT MIGHT HAVE BEEN --

>> Leo: YEAH, "I WANT MORE," RIGHT. WELL, YOU COULD GO TO GIGABIT.

>> Brent: YEAH.

>> Leo: (Laughing) YOU KNOW, YOU CAN EASILY BUY A GIGABIT CARD FOR BOTH OF YOUR COMPUTERS. THE PROBLEM IS, A GIGABIT ROUTER IS A LITTLE BIT MORE DIFFICULT. MOST ROUTERS ARE NOT A BILLION BITS A SECOND.

>> Brent: RIGHT.

>> Leo: OKAY? SO IN OTHER WORDS, YOU'RE GETTING WHAT YOU SHOULD BE GETTING. DON'T WORRY ABOUT IT, BRENT.

>> Brent: ALL RIGHT, SOUNDS GOOD.

>> Leo: HEY, THANK YOU. GO CANADA!

>> Brent: ALL RIGHT.

>> Leo: YEAH.

>> Brent: SEE YOU LATER.

>> Leo: TAKE CARE.

>> Brent: THANKS.

>> Leo: BYE-BYE. THAT'S PRETTY GOOD. I GUESSED WHAT THAT HAT WAS.

>> Andy: YOU DID.

>> Brent: I'M AMAZED BY -- IT WAS JUST A GOOD GUESS. BUT YOU KNOW, IT'S A PRETTY SAFE GUESS. IF YOU'RE TALKING TO SOMEBODY WHILE THE WORLD CUP IS GOING ON, AND HE'S WEARING A HAT, AND HE'S FROM ONTARIO --

>> Monica: (Laughing)

>> Leo: COMING UP, SENDING A TEXT MESSAGE FROM A P.C. WHEN CALL FOR HELP CONTINUES. YOU STAY RIGHT HERE. (Theme plays: Quirky instrumental)

>> Leo: WELCOME BACK TO CALL FOR HELP. S.M.S., "SHORT MESSAGE SERVICE" IS HUGE ALL AROUND THE WORLD. IN THE PHILIPPINES, IT HELPED FOMENT A REVOLUTION. IN BRITAIN, THEY USE IT ON THE TV SHOWS TO VOTE. AND ACTUALLY, IN THE STATES NOW, AMERICAN IDOL HAS STARTED TO TURN PEOPLE ON TO TEXT MESSAGING ON CELLPHONES, BUT IT NEVER REALLY TOOK OFF IN NORTH AMERICA FOR SOME REASON. I THINK IT'S BECAUSE UNLIKE EUROPE, WHERE THEY HAVE A KIND OF HETEROGENEOUS NETWORK, EVERYBODY'S ON G.S.M., IN CANADA AND THE U.S., WE'VE GOT ALL SORTS OF DIFFERENT TECHNOLOGIES AND ALL SORTS OF NETWORKS, AND PEOPLE JUST REALLY HAVE NOT DONE A LOT OF TEXT MESSAGING. MAYBE THAT'S GOING TO CHANGE. ANDY'S HERE TO SHOW US HOW WE CAN DO TEXT MESSAGING FROM YOUR COMPUTER TO A CELLPHONE.

>> Andy: CAN I BE CONTRARY FOR A MOMENT?

>> Leo: YES! IS IT BIG HERE?

>> Andy: YOU KNOW WHAT? THE CELLPHONE COMPANIES ARE MAKING LOADS AND LOADS OF MONEY OFF TEXT MESSAGING NOW BECAUSE WHAT HAPPENED OVER THE LAST COUPLE OF YEARS IS THEY'VE CONNECTED ALL THE NETWORKS TOGETHER.

>> Leo: THAT'S THE THING THAT'S HAPPENED, YEAH.

>> Andy: YEAH.

>> Leo: WELL, FOR A LONG TIME, YOU HAD TO KNOW WHAT NETWORK OR THE -- ACTUALLY, ORIGINALLY YOU HAD TO BE ON THE SAME NETWORK, AND THEN LATER YOU HAD TO KNOW WHAT NETWORK THE OTHER PERSON WAS GOING TO BE ON.

>> Andy: NOW NOT ANYMORE.

>> Andy: THEY'VE BUILT THESE GATEWAYS, AND THEY'VE CONNECTED THEM ALL, AND THEN THEY CONNECTED THE AMERICAN ONE, AND THEN, PHTTT-PHTTT, DONE!

>> Leo: BUT YOU'RE NOT IMPLYING THAT IT'S STILL ANYWHERE NEAR THE SIZE HERE THAT IT IS IN THE REST OF THE WORLD.

>> Andy: NO, BUT PEOPLE ARE TALKING ABOUT IT NOW.

>> Leo: YEAH, FINALLY IT'S COMING OUT. AND YOUNG PEOPLE LIKE MONICA, THE NEW GENERATION, THE UP-AND-COMERS, USE IT A LOT.

>> Andy: THAT'S RIGHT, ESPECIALLY THE YOUNG GENERATION.

>> Monica: WELL, THAT AND I COME FROM THE TEXT MESSAGING CAPITAL OF THE WORLD.

>> Leo: IT IS. THE PHILIPPINES IS HUGE, ISN'T IT?

>> Monica: YEAH!

>> Andy: THEY HAD A CONTEST ACTUALLY IN THE PHILIPPINES TO SEE IF THE FILIPINO TEENS COULD ACTUALLY TYPE THE NATIONAL ANTHEM OF THE PHILIPPINES IN TEXT MESSAGING IN UNDER A MINUTE.

>> Leo: AND EASILY THEY COULD HAVE.

>> Andy: AND EASILY. THE CONTEST -- WELL, I DON'T KNOW WHAT THEIR FINAL SCORE WAS, BUT THEY GOT --

>> Monica: YOU KNOW WHAT IT IS? IT'S UNBELIEVABLE, BECAUSE LAST TIME I WAS THERE, I COULD SEE PEOPLE, THEY'RE DRIVING, AND THEY'RE JUST LIKE -- (Imitates beeping sound)

>> Leo: THAT'S NOT SO GOOD.

>> Monica: YOU KNOW? THEY KNOW EXACTLY -- THEY DON'T EVEN HAVE TO LOOK.

>> Leo: THEIR THUMBS KNOW THE WAY.

>> Andy: THAT'S RIGHT.

>> Leo: WELL, I WANT TO USE A REGULAR KEYBOARD, AND I WANT TO USE MY COMPUTER. CAN I SEND TEXT MESSAGES?

>> Andy: YES, YOU CAN, LEO!

>> Leo: HOW DID I KNOW THAT? (Laughing) BECAUSE YOU'VE BEEN GOING CRAZY TRYING TO SET THIS UP FOR THE LAST HALF HOUR.

>> Andy: AND IT STILL DOESN'T WORK, BUT I'M GOING TO SHOW YOU --

>> Leo: (Laughing)

>> Andy: I'M GOING TO SHOW YOU SOME TRICKS, I'M GOING TO SHOW YOU SOME TRICKS.

>> Leo: OKAY.

>> Andy: SO THE FIRST PROGRAM I WANT TO SHOW YOU IS SOMETHING CALLED ZIM S.M.S.

>> Leo: IT LOOKS LIKE AN I.M. PROGRAM.

>> Andy: IT DOES LOOK LIKE AN I.M. PROGRAM.

>> Leo: AND ESSENTIALLY, WHAT IT DOES IS IT'S A CHAT PROGRAM THAT YOU CAN TYPE MESSAGES INTO AND THEN SEND IT TO ANY CELLPHONE THAT ACCEPTS S.M.S. MESSAGES.

>> Leo: THAT'S COOL.

>> Andy: SO, AND IN FACT, WHEN THEY RECEIVE IT, THEY CAN SEND IT BACK TO YOU, AND YOU WILL ACTUALLY GET IT -- SO YOU CAN ACTUALLY HAVE A LIVE CONVERSATION BACK AND FORTH.

>> Leo: YOU COULD CHAT.

>> Andy: YOU COULD CHAT.

>> Leo: IF THEY DID IT FAST ENOUGH.

>> Andy: IF THEY DIDN'T HAVE SOFTWARE --

>> Leo: IF YOUR FRIENDS ARE FROM MANILA.

>> Andy: (Chuckling) RIGHT.

>> Monica: DID I REPLY FAST ENOUGH?

>> Leo: YES, YOU DID.

>> Andy: YOU DIDN'T COME BACK, BECAUSE I SENT YOU ONE -- I'LL SHOW YOU THAT IN A MINUTE, WHY THAT HAPPENED.

>> Leo: (Chuckling) DID YOU SEND HER A MESSAGE? (Unclear)

>> Leo: OKAY.

>> Andy: YEAH. SO THIS --

>> Leo: THIS IS A GREAT WAY TO FLIRT, BY THE WAY.

>> Andy: IT IS A GREAT WAY TO FLIRT.

>> Leo: ISN'T THAT HOW PEOPLE DO IT? ISN'T THAT NOWADAYS HOW YOU YOUNG PEOPLE --

>> Andy: YES, THAT'S HOW WE ALL --

>> Leo: "HOOK UP," IS THAT A PHRASE? "HOOK OUT?"

>> Andy: THAT'S RIGHT.

>> Leo: "HOOK IN?"

>> Monica: (Laughing) (Kissing sound)

>> Leo: IS THAT THE PHRASE YOU YOUNG PEOPLE USE TODAY?

>> Andy: US YOUNG PEOPLE? DO YOU KNOW HOW OLD I AM?

>> Leo: I KNOW. YOU'RE OLD. I'M TALKING TO HER. (Laughter)

>> Vac: ANDY USES "ETHER ESCORT."

>> Andy: NOW, WHAT I WANT TO DO IS, YOU KNOW, I'M GOING TO CLICK ON THE "TEXT TO PHONE" THING HERE, AND LET'S SEE IF WE CAN SEE THAT.

>> Leo: YOU CAN'T BECAUSE THE C.G. IS TOO BIG.

>> Andy: I'LL MAKE IT LOOK SMALLER.

>> Leo: YEAH.

>> Andy: HERE -- "TEXT TO PHONE." AND I'M GOING TO PICK THE CONTACT. ACTUALLY, I'M GOING TO PICK --

>> Leo: OH, THAT'S EASY!

>> Andy: AND YOU ACTUALLY PRE-PROGRAM THEM. I'M NOT GOING TO SHOW YOU MONSTER'S NUMBER, BECAUSE EVERYBODY'S GOING TO TEXT MESSAGE HER.

>> Leo: WE DON'T WANT TO SEE MONSTER'S NUMBER, YEAH.

>> Andy: AND YOU'RE GOING TO SAY, "HI."

>> Leo: ACTUALLY, MAYBE SHE WOULDN'T MIND THAT. WOULD YOU LIKE TO GET MESSAGES?

>> Monica: (Laughing) I DON'T THINK SO.

>> Andy: "HI MON -- WE LUV YOU."

>> Leo: IS SHE YOUR MOTHER?

>> Andy: NO, "HI MON," NOT "MOM!"

>> Leo: OH, "MON," OH, OKAY.

>> Monica: (Laughing)

>> Andy: AND THEN I'LL SAY "SEND."

>> Monica: YEAH!

>> Leo: AN ACCIDENT WITH A TIME MACHINE, I THINK.

>> Andy: AND SO I'M GOING TO GET AN ERROR MESSAGE HERE, AS YOU CAN SEE. IT SAYS --

>> Leo: BECAUSE YOU DIDN'T PAY FOR IT YET.

>> Andy: BUT I DID. I'VE GOT ALL THESE CREDITS, AND THAT'S THE PROBLEM. HAVING THOSE WON'T VALIDATE MY ACCOUNT.

>> Leo: SO IS THIS PROGRAM FREE?

>> Andy: THIS PROGRAM'S FREE, AND THEN EVERY MESSAGE THAT YOU SEND IS 25 CENTS.

>> Leo: OH, THAT'S KIND OF PRICEY.

>> Andy: IT IS KIND OF PRICEY, YEAH.

>> Leo: ALTHOUGH IT MAY COST YOU 10 CENTS ON YOUR CELLPHONE.

>> Andy: YOU CAN BUY PACKAGES AND GET DEALS AND STUFF LIKE THAT. SO, BUT LET'S SAY YOU WANT FREE, I'LL GIVE YOU FREE.

>> Leo: I WANT FREE!

>> Andy: OKAY.

>> Leo: I WANT FREE. SO THIS ONE WILL DO IT ACROSS ANY NETWORK. IT DOESN'T MATTER, IT DOESN'T CARE.

>> Andy: THAT'S RIGHT. IT DOESN'T CARE, AS LONG AS YOU PUT THE AREA CODE FOR THE COUNTRY.

>> Leo: OKAY.

>> Andy: SO YOU CAN GO ANYWHERE IN THE WORLD. ON ZIM S.M.S., THEY DO HAVE A ONE-WAY SENDER, WHERE YOU CAN SEND IT FROM THEM --

>> Leo: OH, I GET IT. SO YOU'RE PAYING FOR THE TWO-WAY CHAT.

>> Andy: SO YOU'RE PAYING FOR THE TWO-WAY CHAT.

>> Andy: BUT I DO WANT TO POINT YOU GUYS BEFORE WE GO TO A COOL WEBSITE CALLED "TEXT ME FREE," WHICH ACTUALLY HAS ALL OF THE WEB-BASED S.M.S. SERVICES THAT ARE FREE AROUND THE WORLD. SO WE CAN ACTUALLY GO TO, YOU KNOW, "U.S. ONLY." THERE'S NO CANADA ACTUALLY, WHICH IS INTERESTING. BUT IT HAS ALL OF THE DIFFERENT WEBSITES YOU CAN GO TO.

>> Leo: OH, THAT'S NEAT. EVERYBODY'S DOING THIS.

>> Andy: EVERYBODY'S DOING THIS. SO I MEAN A LOT OF PEOPLE ARE MAKING IT AVAILABLE. THE PROBLEM IS THE TWO-WAY, AND THE TWO-WAY'S WHAT'S GOING TO COST YOU.

>> Leo: RIGHT, RIGHT. WELL, THAT MAKES SENSE.

>> Andy: AND IT'S A GOOD ELECTRONIC LEAD FOR MOMS TO GET HOLD OF THEIR KIDS AND SAY, "HEY, KIDS COME HOME, DINNERTIME!"

>> Leo: EXACTLY, BECAUSE WE MOMS JUST CANNOT TYPE ON THESE KEYBOARDS ON THESE. THEY'RE SMALL. IT'S IMPOSSIBLE. YOU JUST CAN'T -- THERE'S NO "A, ABC, QYA." AND YOU KNOW WHAT? THERE'S NO "Q." HOW DO YOU DO THAT?

>> Andy: YOU PUSH "8" NINE TIMES. I DON'T KNOW.

>> Monica: I FOUND "Q."

>> Leo: YOU HAVE A "Q?"

>> Andy: ISN'T THERE A "Q?"

>> Leo: OH, THERE'S A "Q." WASN'T THERE A LETTER THAT'S NOT --

>> Andy: "7!"

>> Monica: "7," YEAH.

>> Leo: WASN'T THERE A LETTER THAT'S NOT ON -- I GUESS THEY'RE ALL ON THERE NOW.

>> Monica: THERE DIDN'T USED TO BE.

>> Leo: THERE USED TO BE SOME LETTERS MISSING, BUT THEY'RE ALL THERE NOW.

>> Andy: THAT'S RIGHT.

>> Leo: SEE? I'M SO OLD.

>> Andy: WHAT DO WE KNOW?

>> Leo: IF YOU WANT TO KNOW MORE ABOUT HOW TO DO THIS, HOW TO GET YOUR TEXT MESSAGES ON SOMEBODY'S CELLPHONE, WELL, JUST CHECK THE SHOW NOTES, callforhelptv.com.

>> Monica: IT WORKED EARLIER!

>> Leo: DID HE SEND YOU A MESSAGE?

>> Monica: YEAH, HE TESTED IT EARLIER, AND IT WORKED.

>> Leo: WHAT DID HE SAY?

>> Monica: HE SAID, "HI, MONSTER." (Laughter)

>> Leo: IT'S TIME TO TAKE OUR CALL FOR HELP QUIZ! (Fast instrumental)

>> Leo: I WISH YOU COULD TEXT MESSAGE THE ANSWER.

>> Leo: WE HAVEN'T GOT THAT WORKED OUT YET. BUT HERE'S THE QUESTION OF THE DAY. WHAT IS C++? A CHAT PROGRAM, A PROGRAMMING LANGUAGE, A LINUX OPERATING MACHINE, OR A NEW AND IMPROVED COLA? GET TO THE WEBSITE AND GIVE US THE ANSWER. WE'LL TALK ABOUT IT IN JUST A MOMENT. (Theme plays: Quirky instrumental)

>> Leo: YOU KNOW WHAT I'D LIKE TO HAVE HERE IS JUST SOME TURNTABLES, AND I COULD DO SOME SCRATCHING.

>> Monica: D.J. FRESH LEO! (Laughing)

>> Leo: (Imitates squeaking records) COMING UP LATER IN THIS SEGMENT, MONICA HAS A FREE FILE OF THE DAY, SOMETHING ALONG THE LINES OF, I DON'T KNOW, SETTING DATES. I DON'T KNOW. WE'LL FIND OUT WHAT'S ALL THAT. AND ALSO --

>> Monica: FLIRTING, DATES IS WHAT WE'RE TALKING ABOUT.

>> Leo: FLIRTING? THIS IS ANOTHER THING ABOUT FLIRTING?

>> Monica: NO.

>> Leo: I THOUGHT WHEN KAT SCHWARTZ LEFT THE SHOW, THAT WOULD BE OVER!

>> Andy: (Laughing)

>> Monica: NO, NO, NO, NO!

>> Leo: (Chuckling) ALL RIGHT, OKAY. AND ALSO HOW TO FIND THAT SONG THAT YOU HEAR ON THE COMMERCIAL. WE'RE STILL LOOKING FOR THAT. (Humming)

>> Monica: I FOUND IT!

>> Leo: OH, DID YOU?

>> Monica: YEAH.

>> Leo: (Humming) RIGHT NOW, THOUGH, MORE OF YOUR PHONE CALLS. WHO DO YOU HAVE FOR US?

>> Monica: WE HAVE AARON FROM TORONTO!

>> Leo: (Humming) HEY, AARON, WELCOME TO THE SHOW!

>> Aaron: HEY.

>> Leo: IT'S GOOD TO TALK TO YOU.

>> Leo: THANKS FOR CALLING IN. OH, ARE YOU OUT OF BREATH?

>> Aaron: (Laughing) I HAD TO RUN TO THE PHONE. THAT'S WHAT IT IS.

>> Leo: (Laughing) WE CALL, AND HE GOES, "AH," AND HE RUNS OVER. OKAY, OKAY, TAKE A DEEP BREATH. (Breathes deeply) I KNOW HOW IT IS, BECAUSE WHEN YOU GET TO BE MY AGE, BASICALLY I GOT OUT OF BREATH WALKING FROM THIS END OF THE TABLE TO THAT END OF THE TABLE. (Laughter)

>> Leo: SO WE'RE JUST GOING TO TAKE A LITTLE PAUSE, A LITTLE BREATHER -- (Phone ringing)

>> Leo: BREATHE SOME OXYGEN FOR AARON.

>> Monica: SORRY.

>> Leo: IS THAT YOU, MON?

>> Monica: (Laughing)

>> Leo: OKAY, NOW MY PHONE HAS RUNG DURING THE SHOW, AND MONICA'S HAS RUNG DURING THE SHOW.

>> Monica: I HAD IT ON SILENT, BUT THEN I TOOK IT OFF -- (Both talking at once)

>> Leo: AND NOW IT'S GOING TO BE YOUR TURN, ANDY. YOU'RE THE NEXT ONE TO RING.

>> Monica: (Laughing)

>> Leo: ALL RIGHT. YEAH, YOU WATCH. HE'S GOING TO LORD IT OVER US FOREVER NOW. SO, AARON, HAVE YOU CAUGHT YOUR BREATH?

>> Aaron: OH, YEAH. (Unclear)

>> Leo: OH, GOOD. WHAT CAN I DO FOR YOU TODAY?

>> Aaron: I WAS WONDERING ABOUT FORMATTING MY HARD DRIVE TO MAKE SOME MORE SPACE OR --

>> Leo: WELL, THAT'LL DO IT. IT'LL ERASE EVERYTHING ON THERE, YES. DO YOU WANT TO SAVE STUFF THAT'S ON THERE?

>> Aaron: YEAH, LIKE PHOTOS, MUSIC AND SPECIAL FILES.

>> Leo: YOU'VE FILLED UP THE DRIVE?

>> Aaron: I HAVE LIKE 10 GIGABYTES LEFT OF 80.

>> Leo: OKAY, YEAH, YEAH, SOMETIMES THAT HAPPENS. 10'S NOT BAD, THOUGH.

>> Aaron: NO.

>> Leo: NO, I MEAN, YOU KNOW, IT'S FUNNY BECAUSE WE GO, "I ONLY HAVE 10 GIGABYTES LEFT." (Chuckling) I MEAN IT WAS LIKE A COUPLE OF YEARS AGO, WHERE A TWO GIGABYTE HARD DRIVE WAS BIG, REALLY BIG. YOU'VE GOT 10 LEFT. I'LL SHOW YOU A COUPLE OF THINGS THAT YOU COULD DO TO SAVE SOME SPACE ON THAT HARD DRIVE. THE FIRST ONE IS ONE THAT ANDY REALLY KIND OF TAUGHT ME ABOUT, AND IT'S CALLED "DISK CLEANUP."

>> Aaron: MM-HMM?

>> Leo: SO YOU JUST GO TO THE HARD DRIVE, AND YOU -- IS THE BEST WAY TO DO IT TO RIGHT-CLICK ON IT AND SELECT "TOOLS?"

>> Andy: THAT'S ONE WAY TO DO IT, YEAH.

>> Leo: OR NOT EVEN "TOOLS," IT'S RIGHT ON THE FRONT THERE, AND PRESS THE --

>> Andy: I LIKE TO GO THROUGH "SYSTEMS" AND "TOOLS," BUT ANYWAY.

>> Leo: YEAH, THE SAME THING, YOU GET THE SAME THING. YOU PRESS "DISK CLEANUP" AND YOU'RE GOING TO -- WHAT IT DOES -- I MEAN I THINK IT'S ONLY MILDLY USEFUL, BECAUSE YOU PROBABLY HAVE ALREADY EMPTIED THE RECYCLE BIN, RIGHT, AARON?

>> Aaron: RIGHT.

>> Leo: BUT IT'LL ALSO FIND OLD FILES THAT IT CAN COMPRESS, AND THAT'S KIND OF COOL. IF YOU'RE RUNNING WINDOWS X.P. PROFESSIONAL, IT CAN COMPRESS THOSE AND SAVE SOME SPACE. IT'LL ALSO GET RID OF TEMPORARY INTERNET FILES AND TEMPORARY FILES IN GENERAL.

>> Aaron: MM-HMM?

>> Leo: NOW, THIS MIGHT ACTUALLY BE A GOOD ONE TO CHECK, THE "COMPRESS OLD FILES." NOW, IT'S NOT GOING TO HELP YOU ON THE KINDS OF FILES YOU WERE DESCRIBING. PROBABLY YOUR PHOTOS AND YOUR MUSIC ARE ALREADY HIGHLY COMPRESSED, VIDEO, TOO. BUT IF YOU HAVE A LOT OF TEXT FILES OR DOCUMENT FILES, LIKE WORD DOCUMENTS, THAT WOULD HELP A LOT, COMPRESSING THE OLD FILES. I'M NOT GOING TO DO THAT RIGHT NOW. ANOTHER THING THAT'S KIND OF A HANDY LITTLE TRICK THAT I LEARNED WHEN I HAD THE SIMILAR PROBLEM IS YOU CAN SEARCH IN WINDOWS BY FILE SIZE. SO WE CAN ACTUALLY SAY, "I WANT TO FIND ANYTHING THAT IS MORE THAN, LET'S SAY, 10 MEGABYTES IN SIZE."

>> Aaron: MM-HMM?

>> Leo: AND I'LL DO THAT ON MY WHOLE HARD DRIVE. NOW, YOU MAY SAY, "WELL, MOST OF THE FILES THAT ARE THAT BIG, I'M GOING TO KEEP." BUT YOU MAY FIND FILES THAT YOU REALLY DON'T NEED. FOR INSTANCE, "HELP" FILES CAN BE QUITE LARGE, AND WHEN'S THE LAST TIME YOU READ A "HELP" FILE?

>> Aaron: (Laughing)

>> Leo: SO I WAS JUST LOOKING HERE. THESE ARE MY LARGEST FILES. NOW, YOU'VE GOT TO BE SOMEWHAT CAREFUL NOT TO THROW OUT THINGS -- THESE ARE ACTUALLY -- I MADE IT TOO SMALL. THAT'S ONLY THE 10 MEGABYTES, SO I'LL MAKE UP A DIFFERENT FILE SIZE. BUT YOU'VE GOT TO BE CAREFUL NOT TO THROW OUT -- TRY NOT TO THROW OUT THINGS LIKE A SWAP FILE OR MAJOR IMPORTANT WINDOWS FILES. BUT IF YOU SEE, FOR INSTANCE, A "CAB" FILE, YOU KNOW, THAT YOU PROBABLY DON'T NEED OR A "HELP" FILE THAT YOU PROBABLY DON'T NEED, YOU KNOW, YOU CAN THROW THOSE OUT. HERE, "DOOM 3," IT'S PRETTY BIG. I'M NOT GOING TO THROW OUT THE "DOOM 3" FILES, YOU KNOW, BECAUSE MIKEY WILL KILL ME.

>> Aaron: (Chuckling)

>> Leo: BUT THAT'S ANOTHER WAY TO DO IT IS ACTUALLY SEARCH BY FILE SIZE AND DELETE THE BIG FILES THAT YOU DON'T NEED. SOMETIMES YOU CAN GET A LOT OF VALUE OUT OF THAT. ANDY, DO YOU HAVE MAYBE A SUGGESTION FOR AARON, A WAY FOR HIM TO SAVE SOME SPACE ON THAT HARD DRIVE?

>> Andy: YEAH, WINDOWS HAS A LOT OF STUFF IN IT, AND YOU DON'T NEED IT, SO THERE'S ACTUALLY -- IF YOU GO INTO YOUR ADD/REMOVE PROGRAMS AND YOU CHOOSE "ADD/REMOVE WINDOWS COMPONENTS," YOU CAN GET RID OF, LIKE, THE ACCESSIBILITY OPTIONS OR, YOU KNOW, FAX SERVICES AND ALL KINDS OF STUFF.

>> Leo: YEAH, IF YOU NEVER SEND A FAX FROM WINDOWS, AND WHO DOES THESE DAYS, REMOVE IT. NOW WE'RE NOT TALKING ABOUT -- ALTHOUGH THIS IS ACTUALLY NOT A BAD PLACE TO GO, THE "UNINSTALL PROGRAMS" THAT YOU DON'T NEED, BUT GO THERE AND LOOK AT THE WINDOWS COMPONENTS YOU DON'T NEED, AND THOSE ARE THINGS THAT, YEAH, CAN BE QUITE HEFTY. SO BASICALLY, I GUESS WHAT WE'RE SAYING IS IF YOU WANT TO SAVE SOME SPACE, THE BEST THING TO DO IS DELETE SOME STUFF, IF THAT MAKES SENSE, AND COMPRESS THE STUFF THAT YOU DON'T DELETE.

>> Aaron: SO FORMATTING SHOULDN'T BE DONE --

>> Leo: WELL, FORMATTING, THE PROBLEM WITH FORMATTING, IT'S NOT GOING TO REALLY SAVE YOU ANY SPACE BECAUSE IT'S GOING TO -- I MEAN YOU'RE GOING TO GET SPACE, BUT YOU'RE ALSO GOING TO GET RID OF ALL YOUR DATA.

>> Aaron: RIGHT.

>> Leo: I PRESUME YOU PLAN TO BACK IT UP AND THEN RESTORE IT.

>> Aaron: YEAH.

>> Leo: WELL, YOUR DRIVE'S GOING TO BE JUST AS FULL.

>> Leo: YOU KNOW, IT WILL NOT SAVE SPACE TO DO THAT, NO.

>> Aaron: OKAY.

>> Leo: YEAH. IF YOU'RE PUTTING THE STUFF BACK ON, YOU KNOW, AGAIN, THE ADVANTAGE YOU GET, IT'S ALMOST LIKE DEFRAGGING WHEN YOU DO THAT. YOU'RE KIND OF REARRANGING IT. BUT, YOU KNOW, IF YOU'VE GOT 1,000 SOCKS IN A DRAWER, YOU TAKE THEM OUT, YOU KNOW, EMPTY THE DRAWER OUT, PUT IN A NEW DRAWER LINER AND THEN PUT THE SOCKS BACK IN, YOU'VE STILL GOT 1,000 SOCKS IN A DRAWER.

>> Aaron: RIGHT.

>> Leo: RIGHT? (Laughing) NO MATTER HOW YOU WORK IT.

>> Aaron: OKAY.

>> Leo: HEY, GOOD LUCK, AARON.

>> Aaron: THANK YOU.

>> Leo: AND THANK YOU FOR THE CALL.

>> Aaron: ALL RIGHT, BYE.

>> Leo: COME BACK AND SEE US SOMETIME NOW THAT YOU KNOW THE WAY.

>> Leo: THE EASIEST WAY TO GET ON THE SHOW, BY THE WAY, GO TO THE WEBSITE, callforhelptv.com, AND PRESS THE "QUESTIONS" BUTTON. WE'D LOVE TO GET YOU ON THE SHOW. NOW I'M GOING TO DO SOME WALKING. (Funky instrumental) (Laughing)

>> Leo: I'M GOING TO WALK TOWARDS BASIL. BASIL, HE'S MY WALKING MAN.

>> Basil: THAT WAY.

>> Leo: (Laughing) YEAH, HE'S POINTING THAT WAY.

>> Leo: IT'S TIME TO SAY HELLO TO MONSTER, MONSTER, WHO'S GOT A FREE FILE OF THE DAY.

>> Monica: A VERY SIMPLE FREE FILE OF THE DAY.

>> Leo: WELL, SHOW US.

>> Monica: WELL, I DON'T KNOW. YOU MIGHT WANT TO TAKE A LOOK AT MY COMPUTER FIRST, SO YOU CAN SEE.

>> Leo: I LOVE YOUR COMPUTER. IT'S BEAUTIFUL.

>> Monica: IT'S BEAUTIFUL, ISN'T IT?

>> Leo: YES, IT'S LOVELY.

>> Monica: IT'S SLEEK! (Unclear)

>> Monica: OH!

>> Leo: OH, YOU'VE GOT TO PRESS THE BUTTON AGAIN. HOW COME YOUR COMPUTER ALWAYS ENDS UP ON THE WRONG --

>> Monica: BECAUSE WE'VE GOT OUR WEBCAM CALLERS.

>> Leo: OH, I GET IT. YOU'RE SHARING THIS WITH THE WEBCAM. ALL RIGHT, SO THERE'S YOUR COMPUTER.

>> Monica: SO YOU'RE WORKING AWAY ON YOUR COMPUTER, AND YOU SEE THE TIME THERE ON THE CORNER.

>> Leo: YEAH.

>> Monica: IT'S VERY HANDY, RIGHT?

>> Leo: SURE.

>> Monica: AND YOU LOSE TRACK OF TIME.

>> Leo: YEAH.

>> Monica: SOMETIMES YOU NEED, THOUGH, TODAY'S DATE.

>> Leo: YEAH, I KNOW. I OFTEN NEED TODAY'S DATE, YEAH.

>> Monica: AND SO THERE'S THIS FREE FILE CALLED "TRAY DATE."

>> Leo: IS IT GOING TO PUT THE DATE IN THE TRAY?

>> Monica: YEAH!

>> Leo: OH, WOW!

>> Monica: TA-DA! OKAY, THERE IT IS!

>> Leo: OKAY, WE'VE GOT TO GO BACK TO THE LOWER RIGHT-HAND CORNER. THERE WE GO! ZIP!

>> Monica: DOOP!

>> Leo: IT IS -- WELL, THAT'S COOL. IT LOOKS LIKE IT'S KIND OF BROKEN UP THERE.

>> Monica: YEAH, IT'S KIND OF -- REMEMBER THOSE OLD-STYLE --

>> Leo: A LITTLE COSMETIC PROBLEM?

>> Monica: YEAH.

>> Leo: YEAH.

>> Monica: THERE YOU GO -- THAT'S IT! (Laughing) "TRAY DATES," THAT'S ALL.

>> Leo: THAT'S OUR FREE FILE OF THE DAY!

>> Monica: FREE FILE.

>> Leo: HOW MUCH WOULD THAT COST?

>> Monica: A FREE FILE WOULD BE... FREE.

>> Leo: I THINK AN APPROPRIATE PRICE. (Sound of cash register ringing)

>> Leo: COMING UP AFTER THE BREAK, OUR WEB DESIGN EXPERT, AMBER MacARTHUR, IS HERE. SHE'S GOING TO SHOW US HOW SOME USABILITY THINGS CAN REALLY MAKE YOUR WEBSITE JUST A WHOLE LOT BETTER.

>> Leo: DON'T GO ANYWHERE, OKAY? STAY RIGHT HERE. (Mellow instrumental)

>> Leo: COME ON IN, AMBER! HI, GOOD TO SEE YOU! (Indistinct conversation)

>> Leo: WELCOME BACK TO CALL FOR HELP. TIME ONCE AGAIN FOR A VERY POPULAR WEB WORKSHOP. AMBER MacARTHUR, OUR WEB USABILITY EXPERT, IS HERE FROM iprimate.com.

>> Amber: YES!

>> Leo: WE ASKED A FEW WEEKS AGO WHEN YOU WERE HERE FOR PEOPLE TO SEND IN THEIR SITES, AND ONE BRAVE SOUL HAS.

>> Amber: YEAH, WE'VE HAD A FEW PEOPLE ACTUALLY WRITE IN, AND ONE OF THE SITES WE'RE GOING TO LOOK AT TODAY IS CALLED "BOX OFFICE EXPRESS" BY MARK LEWIS. HE IS THE FOUNDER OF THE COMPANY.

>> Leo: COOL! AND HE'S A VIEWER.

>> Amber: HE'S A VIEWER. SO HE ASKED US TO TAKE A LOOK AT HIS SITE AND GIVE HIM SOME FEEDBACK, SO WE THOUGHT WE'D DO IT ON THE SHOW TODAY.

>> Leo: ALL RIGHT. AND WE'RE GOING TO BE TALKING SPECIFICALLY ABOUT NAVIGATION.

>> Amber: SPECIFICALLY ABOUT NAVIGATION, SO THIS SEGMENT WILL BE ALL ABOUT NAVIGATION, ALL YOU'VE EVER WANTED TO KNOW ABOUT NAVIGATION.

>> Leo: WELL, THAT'S THE MOST IMPORTANT PART. IF YOU CAN'T GET TO THE CONTENT --

>> Amber: IT IS THE MOST IMPORTANT PART, AND PEOPLE NEED TO FOCUS A LOT ON THAT.

>> Amber: WITHOUT THAT, YOU KNOW, THERE'S NO POINT IN HAVING YOUR SITE UP THERE, IF PEOPLE CAN'T FIND THE CONTENT YOU WANT TO GET FOR IT.

>> Leo: THIS IS THE BOOK THAT YOU RECOMMEND PEOPLE TAKE A LOOK AT?

>> Amber: YEAH, THIS IS A GREAT BOOK. IT GETS INTO SPECIFICS, BUT I USE IT A LOT JUST TO READ ABOUT THE BASICS OF NAVIGATION, DESIGNING THE USER EXPERIENCE.

>> Leo: IT'S CALLED \AI

>> Amber: JENNIFER FLEMING.

>> Leo: FLEMING, OKAY.

>> Amber: YEAH.

>> Leo: THAT'S GREAT.

>> Amber: AND SHE HAS LOTS OF GREAT FEEDBACK IN THE BOOK ABOUT WHAT TO LOOK FOR WHEN DESIGNING FOR DIFFERENT TYPES OF SITES. AND THAT'S ONE THING TO KEEP IN MIND IS THINK AGAIN ABOUT YOUR USER AND THINK ABOUT HOW YOUR USER WOULD WANT TO GO THROUGH THE SITE, BECAUSE A LOT OF US KNOW THE CONTENT ON THE SITE, AND WE'RE VERY FAMILIAR WITH IT, AND WE TEND TO GET A LITTLE BIT ARROGANT AND NOT THINK ABOUT HOW OTHER PEOPLE COME IN AND THEY COME AND LOOK AT THE SITE.

>> Leo: SURE.

>> Amber: SO THAT'S ONE THING, YOU KNOW, EVEN FOR A LOT OF PEOPLE WHO HAVE BASIC WEBSITES IS TO THINK ABOUT HOW SOMEONE WOULD CLICK AROUND. AND TRY TO GET LOST IN YOUR OWN SITE AND THEN FIND YOUR WAY BACK.

>> Leo: (Laughing)

>> Amber: IF YOU WANT FIND YOUR WAY BACK, YOU HAVE A BIT OF A PROBLEM. (Laughing)

>> Leo: THAT'S A BAD SIGN, YEAH, OKAY.

>> Amber: THAT'S A BAD SIGN. SO WE'RE GOING TO TALK A LITTLE BIT ABOUT SOME OF THE BASICS IN THIS BOOK, AND I THOUGHT WE'D FOCUS ON THREE DIFFERENT THINGS.

>> Leo: OKAY.

>> Amber: LINKS, NAVBARS AND HELP.

>> Leo: ALL RIGHT.

>> Amber: OKAY, SO TO START WITH, IF YOU TAKE A LOOK AT BOX OFFICE EXPRESS, MARK HAS A PRETTY NICE LOOKING SITE HERE.

>> Leo: IT'S VERY ATTRACTIVE.

>> Amber: IT'S VERY, VERY NICE. IT HAS A GOOD NAVBAR ALONG THE LEFT, AND HE HAS LOTS OF LINKS, LOTS OF GREAT LINKS. SO THIS IS GOOD. YOU KNOW, AS FAR AS ON THE LINKS SIDE OF THINGS, ONE OF THE QUESTIONS JENNIFER TALKS ABOUT IN HER BOOK IS "ARE THE LINKS BLUE, AND WHEN YOU CLICK THEM, DO THEY TURN A DIFFERENT COLOUR?" THIS IS A VERY, VERY BASIC THING, BUT OBVIOUSLY MARK HAS DONE THIS.

>> Leo: IT'S AN EXPECTATION ON THE WEB THAT IT DO THAT.

>> Amber: IT IS.

>> Leo: SURPRISINGLY, A LOT OF SITES, I WOULD SAY THE MAJORITY NOW OF DESIGN SITES, CHANGE THE COLOURS.

>> Amber: YEAH, YEAH.

>> Leo: THEY DON'T DO IT.

>> Amber: THEY DON'T DO IT. AND SO THIS IS -- IF YOU HAVE A LOT OF BASIC USERS COMING TO YOUR SITE, AND THEY'RE NOT AS SOPHISTICATED, STICK WITH BLUE AS YOUR LINK COLOUR, AND MAKE SURE, YOU KNOW, IT CHANGES COLOURS SO PEOPLE KNOW THAT THEY'VE ALREADY CLICKED ON IT.

>> Leo: SO THE BLUE IS WHEN IT'S NEVER BEEN CLICKED ON.

>> Amber: YEP!

>> Leo: THE RED IS WHEN YOU'RE HOVERING OVER IT, AND THE PURPLE MEANS YOU'VE BEEN THERE.

>> Amber: SO IT LETS PEOPLE KNOW, YOU KNOW, WHERE THEY'VE BEEN, AND SO THEY WON'T GO BACK THERE UNLESS THEY NEED TO GO BACK THERE.

>> Leo: YOU KNOW, I DO THAT ON MY SITE, BUT I'M SURPRISED AT HOW MANY SITES NO LONGER DO THAT.

>> Amber: THEY NO LONGER --

>> Amber: I THINK THEY'RE THINKING THAT A LOT OF THE USERS ARE MORE ADVANCED THAN THEY ACTUALLY ARE.

>> Leo: RIGHT.

>> Amber: WHICH IS SOMETHING -- YOU SHOULD PROBABLY DESIGN FOR THE BOTTOM LINE, SO THE BASIC, BASIC USER.

>> Leo: WELL, IT'S INFORMATION THAT'S USEFUL, YOU KNOW -- "OH, I'VE SEEN THAT PAGE." (Unclear)

>> Amber: EXACTLY. SO IT'S REALLY, REALLY HELPFUL, AND IT'S JUST HELPING THEM FIND THEIR WAY AROUND THE WEBSITE.

>> Leo: WELL, GOOD FOR MARK.

>> Amber: GOOD FOR MARK. SO HE GETS GOOD POINTS ON THAT.

>> Leo: NOW, HE DOESN'T USE BUTTONS OR JAVASCRIPT ROLLOVERS OR ANYTHING. HE'S USING PLAIN TEXT LINKS. DO YOU THINK THAT'S A GOOD WAY TO DO IT?

>> Amber: I DO. I THINK, YOU KNOW, STAY BASIC AND PLAIN, ESPECIALLY KNOWING YOUR USER AND KNOWING THAT A LOT OF THEM ARE BASIC USERS.

>> Leo: IF YOU'RE DOING A SITE THAT'S A SITE FOR A MOVIE PUBLICITY OR COMPUTER GAME, MAYBE THEN YOU CAN DO SOME MORE ELABORATE DESIGN.

>> Amber: IF THE PURPOSE OF THE SITE IS TO SHOW OFF THE DESIGN OR TO SHOW OFF ANIMATION, YOU HAVE TO GET A LITTLE MORE ADVANCED, BUT IF THE PURPOSE OF THE SITE IS TO GIVE AWAY INFORMATION, STICK WITH ALL THE BASICS.

>> Leo: RIGHT.

>> Amber: SO THE NEXT THING WE'RE GOING TO TALK ABOUT IS NAVBARS.

>> Amber: AND WE'LL SEE HERE ALONG THE LEFT-HAND SIDE OF BOX OFFICE EXPRESS, HE HAS A PRETTY GOOD NAVBAR. YOU CAN SEE MOST OF THE CONTENT. AND ONE OF THE KEY THINGS WITH NAVBARS IS THAT IT REMAINS CONSISTENT, AND UNFORTUNATELY --

>> Leo: IN OTHER WORDS, WHEN YOU GO TO A PAGE, THE NAVBAR DOESN'T CHANGE.

>> Amber: IT DOESN'T CHANGE. BUT UNFORTUNATELY, ON MARK'S SITE, IT ACTUALLY DOES CHANGE. AS YOU SEE, WE JUST CLICKED TO A NEW SECTION ON HIS SITE, AND WE'VE COME UP WITH A WHOLE NEW SET OF NAVIGATION LINKS. IT'S VERY, VERY CONFUSING.

>> Leo: AND YET TEMPTING FOR THE DESIGNER, BECAUSE YOU WANT TO EXPOSE A WHOLE BUNCH MORE INFORMATION.

>> Amber: EXACTLY. I THINK WHAT HAPPENS IS PEOPLE WANT TO DO TOO MUCH.

>> Leo: YEAH.

>> Amber: THEY WANT TO PUT TOO MUCH ON THEIR SITE. THEY WANT TO HAVE EVERYTHING. BUT AGAIN, IT'S NO GOOD IF PEOPLE CAN'T GET TO IT. SO HE SHOULD PROBABLY GO BACK AND THINK ABOUT THE DESIGN A LITTLE BIT. AND, YOU KNOW, A LAST RESORT IS TO MAKE SURE AT LEAST YOU HAVE A HOME LINK ON ALL OF YOUR PAGES, WHICH HE DOESN'T HAVE HERE ACTUALLY.

>> Leo: SO I DON'T KNOW HOW TO GET BACK HOME.

>> Amber: YOU DON'T KNOW HOW TO GET BACK. AND ONE THING I TALK A LOT ABOUT AS A USABILITY EXPERT IS THAT PEOPLE ARE ONLY ONE CLICK AWAY FROM LEAVING YOUR SITE. AND ALWAYS THINK ABOUT THAT. THINK OF FRUSTRATION.

>> Amber: PEOPLE GET ANNOYED, AND THEY WILL DEFINITELY LEAVE, AND THERE'S A CHANCE THEY WON'T COME BACK, SO YOU WANT TO TRY TO, YOU KNOW, KEEP THEM THERE AS MUCH AS YOU CAN AND ENCOURAGE THEM TO STAY ONLINE. SO THE THIRD THING THAT JENNIFER FLEMING TALKS ABOUT IN HER BOOK IS SUPPORT AND FEEDBACK, AND THESE ARE THINGS LIKE "HELP" AND "CONTACT US" LINKS, AND THESE ARE REALLY, REALLY IMPORTANT.

>> Leo: NOW, I NOTICE HE HAS THOSE ON HERE.

>> Amber: HE DOES. HE DOES HAVE THEM. HE HAS A "CONTACT US" LINK.

>> Leo: THAT SEEMS TO BE CONVENTIONALLY THE LAST LINK ON A PAGE, RIGHT?

>> Amber: IT DOES, AND I ACTUALLY RECOMMEND TO PEOPLE TO PUT THAT LINK IN THE TOP RIGHT-HAND --

>> Leo: HIGHER.

>> Amber: PUT IT IN THE TOP RIGHT-HAND CORNER. PEOPLE ARE USED TO SEEING "HELP," "CONTACT US" AND "SEARCH" UP THERE. THOSE ARE THE THREE THINGS THAT YOU SHOULD TRY TO HAVE IN THE TOP RIGHT-HAND --

>> Leo: PUT IT UP IN THE UPPER RIGHT-HAND CORNER OF THE PAGE.

>> Amber: UPPER RIGHT. IT'S VERY COMMON.

>> Leo: THAT'S WHERE IT BELONGS.

>> Amber: YEAH, SO KEEP IT UP THERE, SO WHAT HAPPENS IS IF YOUR NAVIGATION ISN'T FANTASTIC AND YOUR CONTENT'S NOT GREAT, AT LEAST AS A LAST RESORT, THEY CAN CONTACT YOU AND THEY CAN GET IN TOUCH WITH SOMEONE.

>> Leo: IF YOU MAKE A SITE MAP -- WE'LL TALK ABOUT THAT, I KNOW, IN A FUTURE SEGMENT -- THAT'S WHERE YOU PUT THAT AS WELL MAYBE?

>> Amber: YEAH, PUT A SITE MAP UP THERE. SO THAT'S REALLY LIKE CONSISTENT INFORMATION, CONSISTENT LINKS THAT CAN HELP PEOPLE TO FIND THEIR WAY AND GET MORE INFORMATION.

>> Leo: THAT'S GREAT.

>> Amber: BUT THE "CONTACT US" LINK IS REALLY, REALLY IMPORTANT.

>> Leo: THAT'S GREAT. ANYTHING ELSE THAT YOU WANT TO SAY TO MARK AS LONG AS WE'VE GOT HIM UNDER THE MICROSCOPE HERE?

>> Amber: I WOULD SAY HIS SITE IS REALLY GOOD. THE THING THAT HE JUST HAS TO BE CAREFUL ABOUT IS THAT THE NAVIGATION IS DIFFERENT THROUGHOUT THE SITE, AND IF HE CAN SOMEHOW COME UP WITH A CONSISTENT NAVIGATION AND IMPLEMENT THAT THROUGHOUT THE SITE, IT WOULD BE A LOT BETTER.

>> Leo: HOW DO YOU FEEL ABOUT BREAD CRUMBS, BECAUSE THAT'S SOMETHING THAT'S KIND OF BECOME THE NEW THING, WHERE YOU TRACK WHERE YOU ARE, AND YOU CAN ALWAYS GO BACK. THERE'S A, YOU KNOW, KIND OF EXPANDING AND CLOSING --

>> Amber: YEAH, ACROSS THE TOP.

>> Leo: ACROSS THE TOP.

>> Amber: I'M NOT A BIG FAN OF BREAD CRUMBS. I THINK IF YOU COME UP WITH A GOOD SITE MAP AND GOOD NAVIGATION, YOU DON'T NEED BREAD CRUMBS.

>> Leo: YOU DON'T NEED THEM.

>> Amber: YEAH, SO YOU SHOULDN'T HAVE TO HAVE THEM, BECAUSE IF YOU THINK ABOUT THE TOP PART OF YOUR SCREEN, THAT'S REALLY THE PRIME REAL ESTATE.

>> Leo: RIGHT.

>> Amber: SO HAVING BREAD CRUMBS IS A BIT OF A WASTE OF SPACE IF YOUR NAVIGATION IS GOOD.

>> Leo: I'M LEARNING SO MUCH.

>> Amber: (Laughing)

>> Leo: I REALLY -- NOW, YOU KNOW WHAT? IT'S INTERESTING. I WANT TO GET INTO DESIGNING MY SITE, REDESIGNING MY SITE.

>> Amber: NO, IT'S FUN.

>> Leo: I'VE GOT TO PUT A LITTLE "HELP" BUTTON UP THERE AND STUFF LIKE THAT. FOR MORE -- THANK YOU, MARK, BY THE WAY, FOR ALLOWING US TO LOOK AT YOUR SITE. WE REALLY APPRECIATE IT. LET'S GIVE HIM A PLUG. WHAT'S THE U.R.L. ONE MORE TIME?

>> Amber: THE U.R.L. IS boxofficeexpress.com.

>> Leo: BOX OFFICE. I HAVE NO IDEA WHAT HE DOES, BUT GO SEE IT. (Laughing)

>> Amber: YEAH, IT'S A GOOD SITE.

>> Amber: IT'S GOOD.

>> Leo: AND WE REALLY APPRECIATE IT. IF YOU'D LIKE TO SEND YOUR WEBSITE FOR SCRUPULOUS INSPECTION, GO AHEAD AND E-MAIL amber@callforhelptv.com OR GO TO OUR WEBSITE, callforhelptv.com. OF COURSE, AMBER'S SITE IS iprimate.com, AND PROBABLY YOU SHOULD GO THERE BECAUSE THEN SHE CAN MAKE SOME MONEY.

>> Amber: (Laughing)

>> Leo: BECAUSE I KNOW WE DON'T PAY HER. MORE PHONE CALLS TO COME! STICK AROUND. CALL FOR HELP CONTINUES RIGHT AFTER THIS.

>> Amber: THANK YOU.

>> Leo: YOU'RE WELCOME.

>> Leo: I'M JUST DYING TO GET TO WORK ON MY WEBSITE AND RESCULPT THE WHOLE THING.

>> Andy: IT'S SO EXCITING.

>> Leo: IT MAKES IT KIND OF INTERESTING AND A CHALLENGE TO MAKE A GOOD WEBSITE THAT PEOPLE CAN NAVIGATE THAT STILL FEELS GOOD, LOOKS GOOD, AND YOU KNOW, IS KIND OF STYLISH AND ALL THAT STUFF. (Phone ringing)

>> Leo: OH, I HEAR THE PHONE. IT MUST BE TIME FOR YET ANOTHER CALL FOR HELP. EITHER THAT, OR I LEFT MY CELLPHONE ON AGAIN.

>> Monica: OR ME. (Giggles) NO, I SWEAR, IT'S NOT ME!

>> Leo: NO, NO, NO!

>> Monica: BUT WE DO HAVE ROBERT FROM ROCK HILL, SOUTH CAROLINA, ON THE LINE.

>> Leo: HELLO, ROBERT. HOW ARE YOU?

>> Robert: HELLO.

>> Leo: WELCOME TO THE SHOW.

>> Robert: THANK YOU.

>> Leo: IT'S GREAT TO HAVE YOU ON.

>> Robert: GREAT.

>> Leo: ARE YOU WORRIED ABOUT THE HURRICANE? IS IT GOING TO COME UP YOUR WAY?

>> Robert: AH, I'M LOOKING AT THE PATH, BUT I THINK WE'RE GOING TO BE OKAY, EXCEPT FOR SOME RAIN.

>> Leo: HOLY MOLY, IT'S -- THE THING IS THE SIZE OF TEXAS.

>> Andy: WOW.

>> Leo: THE SIZE OF TEXAS.

>> Monica: THAT'S BIG.

>> Robert: YES, BIG.

>> Leo: WHEW! WHAT CAN WE DO FOR YOU, ROBERT?

>> Robert: I'VE GOT A, WELL, NOT A MAJOR PROBLEM, BUT AN ANNOYANCE WITH WINDOWS X.P., AND I'M TRYING TO FIGURE OUT --

>> Leo: (Chuckling) YEAH, JOIN THE CLUB.

>> Robert: I JUST WANT TO LOAD CERTAIN PROBLEMS UNDER MY USER PROFILE.

>> Leo: RIGHT.

>> Robert: AND I GO TO "OTHER USERS ON THIS COMPUTER," AND SOMETIMES THE PROGRAMS WILL SHOW UP UNDER THEIR PROFILE, AND SOMETIMES THEY WON'T.

>> Leo: RIGHT.

>> Robert: AND THE ONLY WAY I CAN GET THEM TO LOAD UNDER THE OTHER USERS IS TO INSTALL THE PROGRAM UNDER EACH USER.

>> Leo: THAT'S RIGHT.

>> Robert: IS THAT A DOUBLE INSTALLATION ON THE HARD DRIVE, OR IS THERE A WAY JUST TO TELL IT TO BE ABLE TO SEE IT FROM EACH USER?

>> Leo: THAT'S A GREAT QUESTION, AND IT COMES FROM THE FACT THAT X.P. IS REALLY A NEW WAY OF DOING WINDOWS, AND IT'S A TRUE MULTI-USER OPERATING SYSTEM, WHEREAS IN 95 AND 98 AND M.E., IT'S NOT, AND THEY DIDN'T REALLY HAVE THE SAME KINDS OF SEPARATION OF INDIVIDUAL USERS AS THEY DO ON THIS SYSTEM. SO WHAT'S HAPPENED IS THAT THERE'S BEEN KIND OF -- SOME PROGRAMS HAVE KEPT UP AND HAVE DONE IT INTELLIGENTLY, AND SOME PROGRAMS HAVEN'T. THERE'S NOTHING YOU CAN DO ABOUT IT REALLY, ROBERT. YOU INSTALL IT AS AN ADMINISTRATOR ON YOUR ACCOUNT. A GOOD PROGRAM WILL ASK YOU, AND YOU'LL NOTICE IT'S VERY FEW, BUT SOME PROGRAMS WILL SAY, "WOULD YOU LIKE TO INSTALL THIS PROGRAM FOR ALL USERS OR JUST YOU?"

>> Robert: OKAY.

>> Leo: YOU'VE SEEN THAT PROBABLY.

>> Robert: NO, I HAVE NOT SEEN IT YET.

>> Leo: I HAVE SEEN IT IN SOME PROGRAMS. THAT'S THE PROPER WAY TO DO IT. THEN IT GIVES YOU THE CHOICE, AND YOU CAN MAKE IT VISIBLE TO YOU OR YOU CAN MAKE IT VISIBLE TO EVERYBODY. SOME PROGRAMS JUST BY DEFAULT MAKE IT VISIBLE TO EVERYBODY. I DON'T THINK THAT'S THE BEST WAY TO DO IT, BUT THE WORST WAY TO DO IT IS INSTALL IT SO THAT ONLY YOU CAN SEE IT, NO MATTER WHAT YOU SAY, AND THAT'S WHAT YOU'RE SUFFERING.

>> Robert: RIGHT.

>> Leo: NOW, THERE'S A COUPLE OF POSSIBILITIES. IT MAY BE THAT IT JUST DIDN'T PUT AN ICON IN THE START MENU.

>> Robert: OKAY.

>> Leo: IF THAT'S ALL, WELL, THEN IT'S EASY ENOUGH. IF YOU RIGHT-CLICK ON THE START MENU, AND YOU EXPLORE IT, YOU'LL SEE THAT YOU HAVE YOUR START MENU, AND THEN THERE'S AN "ALL USERS" START MENU.

>> Leo: AND, YOU KNOW, ONE THING TO TRY IS JUST TO SEE IF YOU CAN MAKE A COPY OF THE PROGRAM'S ICON, YOU KNOW, COPYING OUT OF YOUR START MENU, AND COPY IT INTO THE "ALL USERS" START MENU. THE START MENU THAT IS UNDER "ALL USERS" HERE WILL SHOW UP FOR ALL USERS. SO IF IT'S JUST A SIMPLE THING OF JUST NOT, YOU KNOW, THE INSTALLERS FORGOT TO PUT AN ICON THERE, YOU CAN DO THAT. HOWEVER, IN MOST CASES, IT'S NOT THAT SIMPLE.

>> Leo: IN MOST CASES, THE REASON THIS HAPPENS IS BECAUSE THIS PARTICULAR PROGRAM PUTS STUFF IN EACH INDIVIDUAL USER'S DIRECTORY, YOU KNOW, CREATES FOLDERS, MAYBE PUTS SOME SPECIAL DATA IN THERE AND SO FORTH, AND THIS PROGRAM, PROBABLY BECAUSE IT'S NOT X.P., YOU KNOW, TO X.P., WHERE THE PROGRAMMERS HAVEN'T REALLY UPDATED FOR X.P., IS ACTING AS IF IT'S 98, WHICH MEANS IT JUST SAYS, "HERE, YOU KNOW, HERE'S THE FILES -- EVERYBODY CAN SEE IT NOW," WHICH IS NOT TRUE.

>> Robert: OKAY.

>> Leo: SO WHAT YOU DO NEED TO DO IS EXACTLY WHAT YOU HAVE BEEN, WHICH IS LOG IN AS THE OTHER USER AND REINSTALL THE PROGRAM. THE GOOD NEWS IS THAT 99% OF THAT PROGRAM INSTALLS IN THE SAME PLACE, SO YOU'RE NOT GOING TO GET A DOUBLE INSTALL. IT'S ALL GOING INTO THE PROGRAM FILES FOLDER. THE ONLY THING THAT WILL BE DIFFERENT IS THAT EACH INDIVIDUAL USER MAY HAVE SOME CUSTOM DATA THAT'S UNIQUE TO THAT INDIVIDUAL USER, BUT THAT'S NOT GOING TO BE A LOT OF DISK SPACE. SO YOU'RE DOING THE RIGHT THING, WHICH IS IF MOVING THE ICON IN THE START MENU DOESN'T WORK, JUST REINSTALL THE PROGRAM AS ANOTHER USER.

>> Robert: OKAY.

>> Leo: IT'S KIND OF A PAIN, BECAUSE YOU'VE GOT TO DO IT, YOU KNOW, IF YOU'VE GOT FOUR USERS, FOUR TIMES.

>> Robert: YEAH.

>> Leo: YEAH. BUT THAT'S JUST BECAUSE THESE PROGRAMS YET HAVEN'T CAUGHT UP. AND HOW LONG HAS X.P. BEEN OUT? A COUPLE OF YEARS. YOU'D THINK THEY'D KNOW, BUT THEY JUST HAVEN'T FIGURED IT OUT.

>> Robert: OKAY.

>> Leo: OKAY, ROBERT?

>> Robert: ALL RIGHT.

>> Leo: I APPRECIATE IT. NOW, ONE THING --

>> Robert: THANKS A LOT.

>> Leo: YOU'RE WELCOME. THANKS FOR CALLING. ONE THING I MIGHT MENTION IS THAT YOU CAN RUN AS A DIFFERENT USER.

>> Leo: IF YOU'RE THE ADMINISTRATOR, YOU CAN RUN AS ANY USER ON THE MACHINE, SO YOU CAN RUN THAT INSTALLER. IF YOU SEE "SET-UP," YOU CAN JUST RIGHT-CLICK ON IT, AND YOU'LL SEE A "RUN AS" SELECTION IN HERE. SO IF I RIGHT-CLICK ON -- AND THIS IS TRUE OF ANY PROGRAM, BUT IT WORKS ALSO WITH THE START-UP PROGRAMS. IF I RIGHT-CLICK ON THE PROGRAM'S ICON -- IF YOU SHOW THAT ON THE SCREEN HERE -- AND I SELECT "RUN AS --" I'LL GIVE YOU A CHANCE. YEAH, THEY HAVE TO CRANK UP THE HAMSTERS. THERE WE GO! HERE'S THE "RUN AS" THING. THAT JUST COMES FROM -- ANY PROGRAM, YOU RIGHT-CLICK ON IT, YOU'LL SEE "RUN AS." AND THEN I CAN CHOOSE WHETHER I USE IT TO LOG IN AS THE CURRENT USER, OR I CAN BE ANOTHER USER. SO THAT WILL ALLOW YOU, WITHOUT EXITING YOUR ACCOUNT, TO INSTALL IT AS EACH INDIVIDUAL USER. YEAH, IT'S JUST, YOU KNOW, KIND OF A FLAW IN THE WAY WINDOWS RUNS. THE RIGHT WAY TO DO IT WOULD BE TO ASK, BUT FEW INSTALLERS DO. THANKS FOR THE CALL, ROBERT. I APPRECIATE IT. NOW -- I'M SORRY, WHAT'S HIS NAME? WAS IT ROBERT? YEAH. OUR QUIZ QUESTION OF THE DAY -- WHAT IS C++? (Theme plays: Quirky instrumental)

>> Leo: WHAT IS C++? THAT'S MY DAUGHTER'S GRADE IN ALGEBRA THIS YEAR, ACTUALLY. IS IT A CHAT PROGRAM, A PROGRAMMING LANGUAGE, A LINUX OPERATING SYSTEM OR A NEW AND IMPROVED COLA? GO TO THE WEBSITE. SO YOU GET IT, C++? GO TO THE WEBSITE, AND GIVE US THE ANSWER. WE'LL TALK ABOUT IT WHEN CALL FOR HELP CONTINUES. (Popping sound) (Sound of dog barking)

>> Leo: WELCOME BACK TO CALL FOR HELP. BEFORE THE BREAK, WE ASKED YOU WHAT C++ IS, AND, YEAH, IT IS A GRADE, BUT IT'S NOT THE THING WE WERE LOOKING FOR. WE WERE LOOKING FOR THE PROGRAMMING LANGUAGE. IT'S AN OBJECT-ORIENTED PROGRAMMING LANGUAGE, VERY POPULAR AMONG PROFESSIONAL PROGRAMMERS THESE DAYS. IN FACT, IT'S WHAT MOST OF WINDOWS IS WRITTEN IN, IN C++, ALTHOUGH MICROSOFT'S TRYING TO REPLACE IT WITH A NEW PROGRAMMING LANGUAGE CALLED "C#." SO IF YOU TOOK ++ AND YOU ADDED A ++ ON TOP OF IT, IT WOULD LOOK LIKE A NUMBER SIGN, THE # SIGN.

>> Monica: AH!

>> Leo: SO GET IT? IT'S C++++. THERE'S FOUR +'S. IT'S A C --

>> Monica: (Chuckles)

>> Leo: GEEK HUMOUR ONCE AGAIN, AND I CAN SEE IT'S GOING OVER LIKE A LEAD BALLOON.

>> Monica: NO, I GOT IT!

>> Leo: YOU GOT IT? (Sound of voice saying, "Waa, waa.")

>> Monica: I GOT IT.

>> Leo: YEAH, SO DID HIM. EVER SEE A COMMERCIAL ON TV? YOU KNOW, YOU HEAR THE SONG -- (Humming) AND YOU WANT TO KNOW WHAT IS THAT SONG!

>> Monica: AND WHERE CAN YOU GET IT?

>> Leo: YOU KNOW HOW?

>> Monica: YOU KNOW, IF YOU REALLY LIKE IT, AND YOU KNOW, WHICH ALBUM DID IT COME FROM, WHO'S THE ARTIST --

>> Leo: YOU KNOW THAT? YOU COULD FIND OUT?

>> Monica: WE CAN FIND OUT --

>> Leo: HOW? SHOW ME HOW!

>> Monica: -- IF YOU GO TO whatsthatcalled.com.

>> Leo: whatsthatcalled.com.

>> Monica: SO IT HAS A DATABASE OF ALL THESE --

>> Leo: COMMERCIAL SONGS?

>> Monica: COMMERCIAL SONGS!

>> Leo: IT'S A GREAT IDEA. REALLY, THE ADVERTISERS SHOULD SUPPORT THIS OR THE RECORD COMPANIES BECAUSE I THINK THEY'D SELL A LOT OF MUSIC.

>> Monica: MM-HMM!

>> Leo: SO DID YOU FIND -- (Humming) AND HOW DO YOU FIND IT?

>> Monica: I DID. SO IF YOU GO TO "SEARCH," FOR INSTANCE --

>> Leo: YEAH? I GUESS YOU HAVE TO KNOW THE PRODUCT, RIGHT?

>> Monica: YEAH, WHICH MOST OF THE TIME, YOU WILL.

>> Leo: THAT WAS A VOLKSWAGEN COMMERCIAL. (Humming)

>> Monica: SO, VOLKSWAGEN.

>> Leo: LOOK AT ALL THE DIFFERENT COMPANIES.

>> Monica: THERE YOU GO. YEAH! IT'S A HUGE DATABASE.

>> Leo: THIS IS SMART. SOMEBODY'S SMART, YOU KNOW, BECAUSE THEY'RE PROBABLY MAKING MONEY ON THE AMAZON FEES --

>> Monica: YEAH, EXACTLY!

>> Leo: -- FOR SOUND AND MUSIC. YEAH, THAT'S SMART.

>> Monica: SO IT LISTS ALL THE RECENT, WELL, EVEN RECENT, BUT AS MANY COMMERCIALS AS THEY CAN. SO I FOUND -- (Humming)

>> Leo: IT'S BY A TRIO, RIGHT?

>> Monica: YEAH.

>> Leo: I KNEW THAT. DO YOU KNOW WHY? I'M EMBARRASSED TO SAY.

>> Monica: (Giggling)

>> Leo: I BOUGHT IT. (Laughing)

>> Leo: I BOUGHT THE SONG.

>> Monica: (Laughing)

>> Leo: I DID THIS, AND I BOUGHT IT BECAUSE I LOVE IT.

>> Monica: WELL, IT'S A GOOD SONG!

>> Leo: (Humming) IT IS THE FIRST 3,000 TIMES YOU HEAR IT.

>> Monica: YEAH. BUT LET'S SAY THEY DIDN'T HAVE IT IN THE DATABASE.

>> Leo: THERE'S ANOTHER WAY?

>> Monica: THERE'S ANOTHER WAY. IT'S STILL WITHIN THE SITE, IT'S STILL WITHIN THE SITE. YOU GO TO "GUIDE," AND IF YOU CAN'T FIND IT, YOU GO RIGHT HERE. AND IT USES THE GOOGLE SEARCH ENGINE.

>> Leo: OH, YOU ADD IN THE LYRICS.

>> Monica: SO YOU TYPE "DA DA DA," BECAUSE THAT'S WHAT YOU KNOW, PLUS "LYRICS."

>> Leo: THAT HARDLY COUNTS AS LYRICS, BUT I GUESS IT'S ENOUGH, HUH?

>> Monica: YEAH, IT GUESS IT WOULD. AND IT'LL BRING UP THIS --

>> Leo: THERE IT IS! "DA DA DA DA," THE LYRICS, THE LYRICS ARE VERY SIMPLE.

>> Monica: THERE YOU GO.

>> Leo: IT'S KIND OF HALF-GERMAN, HALF-ENGLISH. (Speaking German) "I LOVE YOU, I LOVE YOU NOT, DA DA DA DA."

>> Monica: OR IF YOU CAN'T FIND IT THERE EITHER, THERE'S A FORUM ON THE WEBSITE, SO YOU CAN GO IN, ASK ANYBODY AND SAY, "OH, DOES ANYONE KNOW THIS?" (Speaking gibberish)

>> Leo: OH, I USED TO WORK IN A RECORD STORE, AND PEOPLE WOULD COME IN ALL THE TIME, AND THEY'D GO, "WHAT'S THE NAME OF THAT SONG, YOU KNOW, IT GOES --" (Humming) "I LOVE YOU." DO YOU KNOW THAT?

>> Monica: (Laughing)

>> Leo: AND I'D GO, "OH, YEAH, IT'S RIGHT HERE."

>> Monica: (Laughing)

>> Leo: PEOPLE DO THAT ALL THE TIME.

>> Monica: YEAH.

>> Leo: IT'S FUN, IT'S FUN.

>> Monica: IT'S A NEAT LITTLE SITE.

>> Leo: THAT LOOKS LIKE A GREAT SITE. I WISH I'D HAD THAT WHEN I WAS WORKING AT ODYSSEY RECORDS IN SANTA CRUZ, CALIFORNIA, IN 1943.

>> Monica: HMM! WELL, YOU KNOW HOW I CAME UPON THIS? I LIKED THAT HONDA COMMERCIAL, THAT CIVIC NATION AND THE --

>> Leo: WHO'S THAT?

>> Monica: I CAN'T EVEN REMEMBER IT NOW. (Laughing)

>> Leo: YEAH, WELL, WE CAN LOOK IT UP.

>> Monica: BUT ANYWAY, LET'S LOOK IT UP, YEAH.

>> Leo: (Laughing)

>> Monica: YEAH, WE'LL LOOK IT UP.

>> Leo: THERE'S THE WEBSITE. LOOK IT UP THERE, callforhelptv.com, ALL ABOUT MONSTER'S PICKS, FREE FILES, AND EVERYTHING ON THERE. HEY, LET'S TAKE ANOTHER CALL! WHAT DO YOU SAY?

>> Monica: SURE! WE'VE GOT LORI FROM WINNIPEG, MANITOBA!

>> Leo: LORI FROM WINNIPEG, MANITOBA! (Upbeat instrumental)

>> Leo: HELLO, BASIL. I'M RUBBING IT. I LIKE TO RUB HIS HEAD FOR LUCK. (Laughter)

>> Leo: HEY, LORI, HOW ARE YOU?

>> Lori: GOOD, THANKS. HOW ARE YOU?

>> Leo: I AM VERY WELL. WHAT CAN I DO FOR YOU TODAY?

>> Lori: OH, I JUST FIRST WANTED TO SAY HOW MUCH I LOVE YOUR SHOW. I'VE BEEN WATCHING IT FOR THE PAST -- SINCE IT'S COME BACK ON AIR. I NEVER SAW IT BEFORE.

>> Leo: OH, YOU NEVER SAW IT BEFORE? OH, REALLY?

>> Lori: I'VE STARTED WATCHING TV, LIKE WE JUST GOT CABLE, AND IT HAPPENED TO BE ALMOST LIKE THE SAME WEEK THAT YOU CAME ON, SO I FIGURED, "OH, LOOK AT ALL THE STUFF I'VE BEEN MISSING FOR YEARS." AND THEN I FIND OUT YOU JUST STARTED!

>> Leo: I'M SO HAPPY! WELL, WE HAD BEEN DOING A SHOW LIKE THIS FOR ABOUT SIX YEARS, ALTHOUGH I HAVE TO SAY THIS IS KIND OF A WHOLE NEW VERSION. SO I'M SO GLAD YOU LIKE IT. THAT'S REALLY GOOD NEWS!

>> Monica: YEAH!

>> Leo: ISN'T THAT GREAT?

>> Monica: YEAH!

>> Leo: YEAH! (Unclear)

>> Leo: YES! WELL, WHAT CAN I DO FOR YOU, LORI, NOW THAT YOU'VE BEEN SO KIND TO US?

>> Lori: I JUST RECENTLY BOUGHT A WIRELESS ROUTER.

>> Leo: YES?

>> Lori: I DON'T HAVE ANY WIRELESS COMPUTERS RIGHT NOW. I'M HOPING TO GET ONE IN THE FUTURE.

>> Leo: YEAH.

>> Lori: BUT I WANT TO RIGHT NOW, EVEN JUST AS A REGULAR ROUTER, MAKE IT AS MOST SECURE AS I CAN.

>> Leo: GOOD FOR YOU, GOOD FOR YOU! SO YOU'RE NOT YET USING THE WIRELESS PART. YOU DON'T REALLY HAVE TO WORRY TOO MUCH. ALTHOUGH, WELL, WAIT A MINUTE NOW. LET ME THINK ABOUT THIS. EVEN IF SHE DOESN'T HAVE A WIRELESS COMPUTER, IF IT'S A WIRELESS ROUTER, SHE'S BROADCASTING, ISN'T SHE, ANDY? YEAH. I GUESS ONE THING YOU COULD DO NOW UNTIL YOU GET A WIRELESS COMPUTER IS UNSCREW THE ANTENNA. IN MANY CASES YOU CAN JUST UNSCREW THE ANTENNA. YOU KNOW, YOU'LL STILL BE BROADCASTING, BUT NOT MUCH, AND THAT WOULD KIND OF SECURE YOU. THAT'S A REALLY INTERESTING QUESTION. IS THERE -- ANDY, HAVE YOU SEEN IN A WIRELESS -- THIS IS A MIXED ROUTER.

>> Leo: IT'S GOT WIRELESS AND PORTS --

>> Lori: YES, IT'S A D-LINK 624.

>> Leo: A GOOD ROUTER. I LIKE D-LINK A LOT. HAVE YOU SEEN, IS THERE A SWITCH IN THERE YOU COULD TURN OFF THE WIRELESS BROADCASTING, ANDY?

>> Andy: THERE'S A SOFTWARE THAT YOU COULD SWITCH OFF THE S.S.I.D. BROADCAST, SO --

>> Leo: BUT IT'LL STILL BE SENDING OUT DATA.

>> Andy: WELL, YOU'RE SENDING OUT DATA, BUT YOU WOULDN'T KNOW WHAT TO CONNECT TO.

>> Leo: WELL, BUT IF A HACKER'S DRIVING BY, HE'LL SEE THE --

>> Andy: NO, NO.

>> Leo: YEAH, YEAH, ABSOLUTELY.

>> Andy: REALLY?

>> Leo: (Chuckling) YEAH.

>> Andy: OKAY, WELL, YOU KNOW BETTER THAN I.

>> Leo: UNFORTUNATELY, THIS IS -- A LOT OF PEOPLE FOR A LONG TIME THOUGHT THAT THIS WAS ONE WAY TO SECURE A NETWORK IS, WELL, AT LEAST DON'T ANNOUNCE YOURSELF.

>> Leo: AND IT'S TRUE YOU'RE NOT SENDING OUT THE NAME ANYMORE, SO THE NORMAL SOFTWARE IN A LAPTOP CAN'T SEE YOU, BUT ANY PROGRAM THAT IS SMART ENOUGH TO LOOK FOR WI-FI WILL SEE IT, AND THE TRUTH IS, EVERY PACKET YOU SEND, GUESS WHAT'S IN THAT PACKET? THE S.S.I.D. SO, IN FACT, TURNING THAT OFF DOESN'T HELP YOU. YOU COULD GET SOMEBODY, A BAD GUY, AND IT ACTUALLY SLOWS YOUR NETWORK DOWN, BECAUSE YOUR SYSTEM'S NOW SPENDING A LOT MORE TIME TRYING TO FIGURE OUT, "WHAT AM I TALKING TO, WHAT AM I TALKING TO?"

>> Andy: RIGHT.

>> Leo: SO LEAVE THE S.S.I.D. ON. I WOULD SAY JUST UNSCREW THE ANTENNA. THAT'S WHAT I WOULD DO. IF THERE'S NO SWITCH INSIDE THE CONTROLS -- HAVE YOU BEEN IN THE CONTROLS, LORI?

>> Lori: YEAH, I'VE ACTUALLY WENT AND PLAYED WITH IT --

>> Leo: YOU'RE SUCH A GEEK! I'M PROUD OF YOU!

>> Andy: YOU KNOW WHAT YOU COULD DO? YOU COULD JUST TURN WAP ON.

>> Leo: YEAH, TURN ON THE ENCRYPTION. THAT'S A GREAT IDEA.

>> Lori: I DID THAT, TOO. (Unclear)

>> Leo: YEAH, THAT'S FINE. WAP, THE PROBLEM WITH WAP IS IT'S NOT COMPLETELY SECURE BECAUSE IF SOMEBODY SITS OUTSIDE AND WATCHES A LOT OF DATA GO ACROSS IT, EVENTUALLY IN SOFTWARE, THEY CAN CRACK IT. IT DOESN'T TAKE TOO LONG, A FEW HOURS. NOW, THERE'S NO DATA GOING OUT ON YOUR THING REALLY, SO I THINK I WOULDN'T WORRY ABOUT IT TOO MUCH. I THINK THAT WAP -- UNSCREW THE ANTENNA, AND YOU'LL BE FINE. AND THEN DOWN THE ROAD, YEAH, THERE'S SOME THINGS YOU SHOULD DO. ABSOLUTELY TURN ON WAP. YOU MAY HAVE W.P.A. BUILT INTO THAT ROUTER. I BET YOU DO, SINCE YOU BOUGHT IT RECENTLY. I WOULD USE THAT. THAT'S MUCH MORE SECURE THAN WAP FOR ENCRYPTING YOUR DATA. AND IT'S PROBABLY, YOU KNOW, A GOOD IDEA TO ALSO, IF YOU HAVE SOMETHING CALLED "MAC ADDRESS FILTERING," TURN THAT ON. WHAT THAT IS, IS -- AND YOU'LL PROBABLY SEE THIS IN YOUR ROUTER, LORI -- YOU COULD SAY, "THESE ARE THE ONLY NETWORK DEVICES I'M GOING TO ALLOW TO CONNECT TO YOU." NOW, IT MEANS A LITTLE WORK BECAUSE YOU HAVE TO GO AROUND TO EACH OF YOUR COMPUTERS AND FIND OUT WHAT ITS UNIQUE MAC ADDRESS IS --

>> Lori: FOR THE NICK?

>> Leo: OH, YOU ARE A GEEK. YES, FOR THE NICK, FOR THE NETWORK DEVICE IN THERE. ONCE YOU KNOW THAT ADDRESS -- IT'S A LONG HEXADECIMAL NUMBER -- WRITE IT DOWN, AND THEN YOU CAN ENTER THAT NUMBER INTO THE ROUTER, AND ONLY THOSE DEVICES WILL BE ABLE TO CONNECT TO IT, AND THAT'S ACTUALLY A REALLY GOOD WAY TO DO IT.

>> Lori: YEAH, THAT ACTUALLY SOUNDS REALLY GOOD.

>> Leo: I'M GOING TO SEE HERE IF I CAN FIND THE NICK BY JUST LOOKING AT THE DEVICE MANAGER -- I MEAN THE MAC ADDRESS. WHERE DO YOU FIND THE MAC ADDRESS ON A CARD? DO YOU HAVE TO ACTUALLY LOOK AT THE CARD, ANDY, OR --

>> Andy: YES, IT'S USUALLY PRINTED.

>> Leo: IT'S PRINTED ON THE CARD, BUT I WONDER IF THERE -- IT SEEMS LIKE IT SHOULD TELL YOU THIS IN SOMETHING.

>> Andy: IT'S PROBABLY AN APPLICATION THAT YOU CAN GO AND SAY, "GET ME MY MAC ADDRESS."

>> Leo: NOW WE'VE GOT AN INTERESTING QUESTION I'D LIKE TO FOLLOW UP ON.

>> Lori: WOULD "I.P. CONFIG ALL" DO IT?

>> Leo: YES! OH, YOU ARE SO SMART! OH, DO YOU WANT TO BE ON THIS SHOW? DO YOU WANT TO HOST THIS SHOW?

>> Lori: NO, I JUST WANT TO KNOW HOW TO DO THIS. I KNOW ABOUT ALL THE COMMANDS. I JUST DON'T KNOW HOW TO PUT THEM ALL TOGETHER.

>> Leo: YOU'RE GREAT, WELL, AND ALSO YOU HAVE A VERY GOOD INSTINCT. SO IF I DO "I.P. CONFIG," WHICH IS THE COMMAND LINE, AND I'M GOING TO DO ALL, IT'S GOING TO IN FACT SHOW ME THE PHYSICAL ADDRESS. THAT'S THE MAC ADDRESS OF MY ETHERNET CARD. THAT'S IT RIGHT THERE. SO YOU'LL BE ENTERING IN THAT NUMBER INTO THE INTERFACE ON THE ROUTER, AND YOU'LL SAY, "ALLOW THIS ONE, ALLOW THIS ONE, ALLOW THIS ONE," AND THEN NOBODY ELSE WILL BE ABLE TO GET YOU. YEAH, THAT'S THE BEST WAY TO SECURE ANY WI-FI ACCESS POINT. ONLY THOSE APPROVED MACHINES CAN GET IN.

>> Lori: I HAVE ONE OTHER QUESTION.

>> Leo: BY THE WAY, TURN ON WAP STILL OR W.P.A. STILL BECAUSE YOU DON'T HAVE TO GET ON THE NETWORK TO WATCH THE TRAFFIC GO BY, SO PEOPLE ARE STEALING YOUR TRAFFIC. REAL QUICKLY, LORI, WHAT ELSE?

>> Lori: I HAVE ONE 98 MACHINE THAT I WANT TO PUT ON THIS NETWORK AS WELL AND BE ABLE TO GET ONTO THE INTERNET BUT ALSO TALK TO THE X.P. MACHINE.

>> Leo: YES?

>> Lori: IS THERE ANYTHING SPECIAL I CAN DO FOR THAT OR JUST RUN THE NETWORK WIZARD OR --

>> Leo: YEAH, RUN THE NETWORK WIZARD. DO IT ON X.P. BECAUSE IT'LL MAKE A DISK FOR YOU YOU CAN BRING OVER TO THE 98 MACHINE AND GET IT CONFIGURED.

>> Lori: OKAY.

>> Leo: IT'LL MAKE IT A LOT EASIER FOR YOU.

>> Lori: OKAY.

>> Leo: HEY, THANKS FOR THE CALL, LORI!

>> Lori: THANK YOU SO MUCH FOR YOUR HELP.

>> Leo: PLEASE KEEP WATCHING! TELL ALL YOUR FRIENDS!

>> Lori: I WILL.

>> Leo: ALL RIGHT, THANK YOU VERY MUCH.

>> Lori: THANKS.

>> Leo: TAKE CARE.

>> Lori: BYE.

>> Leo: ISN'T THAT NICE?

>> Andy: THAT'S REALLY NICE.

>> Leo: BECAUSE WE'VE GOT A LOT OF OLD VIEWERS WATCHING THE SHOW, BUT TO KNOW WE HAVE A NEW VIEWER WHO LIKES WHAT WE'RE DOING, THAT MAKES ME FEEL GOOD. STICK AROUND. WE'RE GOING TO COME BACK IN JUST A BIT AND TELL YOU HOW YOU CAN BE ON THIS VERY SHOW. DON'T GO AWAY.

>> Leo: WELCOME BACK TO CALL FOR HELP. LEO LAPORTE HERE. I GUESS MONICA AND ANDY ARE STILL WORKING ON CHATTING WITH EACH OTHER.

>> Andy: MIKEY'S BEEN TALKING TO THEM, AND HE WAS GOING TO -- THERE HE IS. (Everyone talking at once)

>> Leo: SEND US A MESSAGE.

>> Andy: SEND A MESSAGE TO MON.

>> Monica: AND I DID FIND THAT CIVIC NATION.

>> Leo: YOU DID?

>> Monica: YEAH.

>> Andy: JUST IN TIME.

>> Leo: AND WHAT IS THE NAME OF THAT?

>> Monica: IT'S BY DENIZEN CANE AND UNIVERSE NEO, AND THE TITLE'S CALLED CALLING.

>> Leo: OH, DO YOU STILL LIKE IT?

>> Monica: YEAH, IT'S A COOL SONG. (Humming)

>> Leo: ALL RIGHT. IF YOU WANT TO BE ON THIS SHOW, YOU DON'T HAVE TO S.M.S. US.

>> Leo: YOU CAN JUST GO TO THE WEBSITE, callforhelptv.com. DO YOU WANT TO HUM SOME MORE FOR US?

>> Monica: (Whines) (Laughter)

>> Leo: callforhelptv.com.

>> Leo: PRESS THE BUTTON THAT SAYS "QUESTION." WE'D LOVE TO GET YOUR QUESTIONS ON THE SHOW.

>> Leo: PLEASE DO SEND THEM ALONG TO US, OR YOU CAN SEND IT TO MY E-MAIL ADDRESS, leo@callforhelptv.com. THESE ARE THE NAMES OF THE PEOPLE WHO MAKE THIS SHOW POSSIBLE. WE COULDN'T DO IT WITHOUT THEM. BUT YOU KNOW WHO'S THE MORE IMPORTANT PERSON ON THIS SHOW? IT AIN'T ME, IT AIN'T HER, IT AIN'T HIM. IT'S YOU, SO COME BACK NEXT TIME, WILL YOU? IF YOU'VE GOT A PROBLEM WITH YOUR PERSONAL CONFUSER, DON'T WHINE, DON'T MOAN, DON'T YELL. WHAT DO YOU DO?

>> Andy: CALL FOR HELP.

>> Leo: SEE YOU LATER. BYE-BYE. (Theme plays: Quirky instrumental) CLOSED CAPTIONING PERFORMED BY: BROADCAST CAPTIONING & CONSULTING SERVICES INC. www.closedcaptioning.com